Business Development Manager

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Key Responsibilities:

• Frontend Development: Build responsive, modern, and engaging user interfaces using React.js, ensuring a seamless user experience across all devices.
• Backend Development: Design and implement RESTful APIs, manage databases, and handle business logic using Node.js and Express.js.
• Database Management: Build and manage MongoDB databases, including schema design, data modeling, and query optimization.
• Cross-functional Collaboration: Work closely with UX/UI designers, product managers, and other developers to deliver high-quality, performant web portals.
• Performance Optimization: Implement best practices for performance tuning, scalability, and reliability across both frontend and backend.
• Code Quality: Write clean, maintainable, and efficient code, adhering to best practices, and conduct code reviews for your peers.
• Testing and Debugging: Write unit and integration tests, and debug issues to ensure stability, security, and quality in production.

Qualifications:

• Proven experience (3+ years) in full-stack web development using the MERN stack (MongoDB, Express.js, React.js, Node.js).
• Strong understanding of HTML5, CSS3, and JavaScript (ES6+), along with modern JavaScript frameworks and libraries.
• Experience with state management in React (e.g., Redux, Context API).
• Solid understanding of RESTful API design, asynchronous programming, and Node.js server-side development.
• Hands-on experience with MongoDB and integrating databases with Node.js.
• Familiarity with modern development tools and workflows such as Git, CI/CD pipelines, and containerization (Docker).
• Strong problem-solving abilities and an eye for detail.
• Ability to work in an agile development environment, with a focus on continuous delivery and iterative improvement.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

Preferred Qualifications:

• Familiarity with additional frontend technologies such as TypeScript, GraphQL, or Next.js.
• Experience with cloud platforms (AWS, Azure, GCP) and serverless architectures.
• Knowledge of performance optimization techniques and scalability best practices.
• Understanding of DevOps processes, containerization, and microservices architecture.

Why Join Us?

• Innovative Projects: Work on cutting-edge, high-impact projects that challenge your technical skills and creativity.
• Collaborative Culture: Join a team of talented professionals who are passionate about technology, learning, and continuous improvement.
• Career Growth: We offer opportunities for mentorship, skill development, and career advancement.
• Flexible Work Environment: Enjoy a healthy work-life balance with options for remote work, flexible hours, and more.

We are a software company seeking a Junior in-house International Business Development Executive to join our team. The successful candidate will be responsible for identifying new business opportunities and developing relationships with international clients to drive sales growth.

Key Responsibilities:

• Conduct market research to identify potential clients and new business opportunities.
• Develop and implement sales strategies to meet business objectives and sales targets.
• Develop and present sales proposals that showcase the value of our web and mobile applications, as well as any other tailored solutions required by clients
• Negotiate contracts and close sales deals with international clients.
• Build and maintain strong relationships with clients to ensure ongoing business and customer satisfaction.
• Collaborate with cross-functional teams to ensure successful project delivery.

Requirements:

• Bachelor's degree in Business Administration, Sales, Marketing, or related field.
• Strong communication and interpersonal skills.
• Ability to work independently as well as part of a team.
• Strong organizational and time-management skills.
• Passion for technology and eagerness to learn about software solutions.

Why Join Our Team:

• Opportunity to work with a fast-growing and innovative company.
• Collaborative and supportive team culture.
• Professional growth and development opportunities.
• Attractive Incentives
• Intermediate Increments based on performance

If you are a motivated individual with a passion for international sales and technology, we encourage you to apply for this exciting entry-level opportunity!

We are looking for an experienced and creative Senior Product Designer to join the Empuls product team!
As the product designer, you will be responsible for delivering the optimal user experience across the Empuls web and mobile apps. This is a high visibility role and has a large contribution to the overall success of the product and customer satisfaction. The role requires deep collaboration with the product, technology, marketing, and sales teams. This role might include some people management responsibilities.

• Craft detail of new and existing product features, from understanding the customer pain point to defining wireframes, high definition prototypes and finally collaborating with the technology team to navigate through constraints and build the product.
• Partner closely with our Product, Marketing, and Technology teams to understand what users need, want, and love about the product. Use the data to plan and define the optimal user experience.
• Create design systems that help with a common design language across the entire product portfolio in a distributed team.
• Aid product marketing in telling the product stories in the best way possible to help users in product adoption and onboarding.
• Build and implement processes for user testing. Take a data-driven approach to decision-making.
• Mentor other designers and drive the vision for the specific domain by partnering with product owners & engineering leads

Consider yourself a good fit for this role if you have these characteristics. Don’t worry if you don’t check every item on the list below. If you have the attitude to constantly challenge and upskill yourself, you might still be a good fit.

• You are positive, creative, curious, and aren’t afraid to ask a lot of questions.
• Collaboration is exciting to you and you enjoy understanding the perspectives of others.
• You’re dedicated to your craft and want to work amongst a team that will inspire you on a daily basis.
• You have a deep knowledge of usability, almost an intuitive sense of good UI, and believe in taking a minimalist approach to design.
• You have a track record of building products from scratch and taking complete ownership of design output.
• You are OK with multi-tasking and can synthesize multiple perspectives to get the most important thing done.
• You love listening to customers, discussing strategy with colleagues, but also diving into the weeds.
• Finally, you believe that perfection in design is not when there is nothing left to add, but when there is nothing left to take away.

You will closely work with product management, technology, sales, and customer care teams. You will report to the VP of product management.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

• IMMEDIATE JOINEE.
• Work with other engineers to develop and test tools and applications used by team on daily basis
• Play a significant role in the ongoing evolution and refinement of current tools and applications
• Triage, troubleshoot, escalate and provide resolution to production issues.
• Reproduce, document and escalate product defects to the Engineering Team.
• Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers.
• Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation.
• Identify and escalate priority issues that need immediate attention.
• Collaborate with cross functional teams which requires strong presentation skills and attention to details
  
  
• BA/BS degree in Computer Science or related technical field or equivalent work experience. MS degree is preferred.
• 9+ years development experience in JAVA (using OO Design and Analysis, Design Patterns, etc.)
• High experience in Java 8 Required.
• 4+ years’ experience building highly scalable, distributed and reliable Restful Web Services using Spring, Jersey, etc.
• Should have knowledge on Cloud applications preferably on AWS.
• Knowledge on building Front end applications using JavaScript, AngularJS, HTML5, CSS3.
• Experience with relational DBs like MySQL and NoSQL Database like MongoDB, Solr/Lucene will be a plus.
• Experience with Tomcat, Jax-RS, REST, JPA, IntelliJ, Groovy, Hibernate is must.
• Experience with build technologies like Gradle, Jenkins will be a plus.
• Experience with Test Driven Development using TestNG/Junit testing frameworks.
• Experience working with version control like GIT.