Business Development Manager

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Job description

Roles and Responsibilities

• Must have experience in generating leads for IT services like Mobile App, Software Development, Web Application ( For International Market )
• Lead generation of new leads for regular sales cycles for IT Industry.
• Good Knowledge of lead generation and market research through Linkedin and Email.
• Who can build the tie-ups with the IT companies from USA,UK and Europe.
• Develop and maintain relationships with key stakeholders to ensure that all lead sources are properly identified, tracked and optimized in order to maximize revenue.
• Oversee client relationship management through direct contact and other channels as needed.
• Provide support on marketing initiatives.
• Work closely with sales managers/representatives to develop strategies to drive conversion rates across multiple channels.

Desired Candidate Profile

• Bachelor's degree in business, marketing or related field
• Minimum of 5 years of experience as a lead generation specialist with an emphasis on lead generation and/or sales automation
• Experience working within the marketing industry is preferred
• Must have strong communication skills
• Strong analytical abilities

Office Timing : 12 PM to 9 PM

Regards

Job responsibility

• A strong understanding or work experience of all phases of software development life cycle including analysis, design, functionality, testing and support.
• Deep experience with troubleshooting, HTTP traffic inspection, authentication methodologies, session management and browser automation.
• Experience with unit testing frameworks and TDD.
• Familiarity with architecture styles/APIs (REST, RPC).
• Able to develop large scale web/database applications.
• Capable of working on multiple projects with meeting multiple deadlines.
• Maintaining and supporting multiple projects and deadlines.
• Ability to innovate and provide functional applications with intuitive interfaces.
• Capable of working in team environment& individually on projects.
• Smart enough to work with Project Manager to determine needs and applying / customizing existing technology to meet those needs.
• Ability to handle clients, understanding client requirements, coding, designing on .dot net platform, C#, asp.net. Hand on Experience with OOPS concept and Design patterns. 
• Ability to construct user guides and Project Documentation, Project Progress Report and other documentation.

Technical Skills required: 

.Net with c# core, Ajax, MVC, linq, entity framework, ADO.net, Java script, JQuery, SQL Server, Angular (advance), Socket programming.

About Us-

Intellipaat is the leading online education provider and creates courses in collaboration with top MNCs and universities such as IBM, Microsoft, E&ICT, IIT Guwahati, SPJIMR, etc., with more than 600,000 learners and 200+ corporates across 53+ countries learning on our platform.  

Responsibilities:

• Self-learn new technologies and showcase domain expertise in the team

• Articulate and present complex concepts in an easy to grasp visualizations keeping global audience in mind

• Research/analyze and solve complex problems in software technologies, frameworks, and platforms

• Interact with Subject Matter Experts from the industry

• Understand the objectives, target audience, and develop simple, easy-to-understand, user-friendly content while employing good search engine optimization (SEO) techniques

• Collaborate with SME/Technical experts and develop state of the art content, rewrite the existing content or edit and proofread content

• Create visual presentations that communicate complex concepts in a manner that appeals to a wide variety of audiences

• Create Webinar/Lectures for internal/YouTube platform on upcoming technologies

Desired Skills:

• Excellent written and verbal English, with an ability to express thoughts succinctly

• Excellent Aptitude & Reasoning Skills

• High level of energy and proactive nature

• A sense of ownership and a willingness to accept the challenge of daily deadlines is essential

• Preferable Knowledge Of any of these skills like Linux, AWS, Azure, GCP, Java, Java EE, Python, Hadoop/ Spark, Data Science, ML, AI, etc.

• Passion to learn & explore new and emerging technologies

Company Description

Mindler is a technology enabled eco-system for career planning & development for students. We leverage technology, research, machine learning and algorithms to minimise the human bias in career decision making process. Founded by a team comprising of alumni from ISB, Harvard, IIT and some of the leading psychologists across the country, Mindler is the winner of the Economic Times Power of Ideas and was awarded and recognised by IIM-A, CIIE, Economic Times and Department of Science & Technology.

Job Description

• Ensure the technical feasibility of UX designs
• Build reusable/hygiene code and customize libraries/tools for future use
• Develop best user interaction and easy navigating features
• Optimize application for maximum speed and scalability, coordinating the same with design team to ensure the required files are in-place
• Ensure that all user input is validated using scripts
• Perform cross-browser testing before staging the platform to the backend integration
• Final functionality of the applications to be ensured after backend integration
• Collaborate with other team members and stakeholders

Job Specifications

• Proficient understanding of web markup, including HTML5 and CSS3
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Development experience on latest Angular versions is a must.
• Proficient understanding of code versioning tools, such as Git or Bitbucket
• Familiarity with tools such as as Gimp or Photoshop is a plus
• 2-6 years of experience in the domain of UI Development
• Tech (preferable)

Designation - SDET

About Livspace

Livspace is India’s trusted interior design and renovation platform that connects interior designers, homeowners and vendors. For homeowners, Livspace is their one-stop destination for all things interiors. For interior designers and vendors, we’ve streamlined their workflow from design all the way to delivery through powerful and innovative technology.

We’re currently in nine Indian metro areas. We’ve made over 20,000 customers happy by delivering their dream homes to them. With over 3,500 interior designers on board, we’re the largest design community India has seen. We employ over 2000 passionate individuals who continue to grow and be a part of this exciting journey.

If you value autonomy, enjoy challenges, believe in getting things done and can work with minimal supervision, come join us

Responsibilities:

• Responsible for the development of our web & mobile test automated frameworks and to execute tests to ensure product quality.
• Shall design and implement Automation framework, tests scripts, debugging and defining corrective actions.
• You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts)

Skill Requirement:

• Linux, Apache, MySQL, MongoDB
• Javascript, AngularJS, JQuery, HTML, CSS- Object-oriented programming with Java/Python/Ruby
• REST API testing / Automation
• Data Structures
• Tools : Cucumber, Protractor, Robot Framework, Selenium web driver, Jenkins/Bamboo

Who you are:

• A minimum of 3+ years of SDET or QA Engineering experience.
• Proficiency in Java, Python or other Object Oriented Language
• Ability to design and develop test automation frameworks in Java
• Ability to quickly learn new technologies in a dynamic environment
• Strong communication and collaboration skills
• Knowledge of Unit testing frameworks
• Knowledge on frameworks like Cucumber, Protractor , Django, Flask
• Knowledge on Selenium WebDriver
• Strong exposure to SDLC and STLC
• Knowledge on Mysql , MongoDB etc