
Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products, and services - or new ways of reaching existing markets.
Seek out the appropriate contact in an organization.
Generate leads and cold-call prospective customers.
Meet with customers/clients face to face or over the phone.
Foster and develop relationships with customers/clients.
Understand the needs of your customers and be able to respond effectively with a plan of how to meet these.
Think strategically - seeing the bigger picture and setting aims and objectives to develop and improve the business.
Work strategically - carrying out necessary planning to implement operational changes.
Have a good understanding of the business’s products or services and be able to advise others about them.
Ensure staff are on board throughout the organization, and understand the need for change and what is required of them.
Discuss promotional strategy and activities with the marketing department.
Liaise with the finance team, warehousing, and logistics departments as appropriate.
Seek ways of improving the way the business operates.
Attend seminars, conferences, and events where appropriate.
Keep abreast of trends and changes in the business world.

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Role: AI/ ML Engineering
Experience: 3 to 5 yrs
Work location: Hyderabad
Interview mode: Virtual
Notice period: Immediate Joiner
Key Responsibilities:
· Design and implement RAG pipelines and AI agentic systems using cutting-edge LLM frameworks.
· Fine-tune open-source LLMs and develop narrow, domain-specific models.
· Build and maintain ML pipelines using MLFlow and ensure reproducibility, auditability, and version control.
· Collaborate with cross-functional teams to deploy ML systems into scalable, secure, and production-ready environments.
· Containerize and serve models using Docker, Kubernetes, and FastAPI.
· Automate CI/CD workflows using Azure DevOps, with integrated monitoring and alerts.
· Integrate authentication and authorization flows using Azure AD and Microsoft Graph API.
· Optimize deployed models for latency, cost-efficiency, and operational maintainability.
Required Skills & Experience:
· Strong foundation in Computer Science, software architecture, and distributed systems.
· Proficiency in Python, including both object-oriented and functional programming paradigms.
· Hands-on experience with open-source LLMs, embedding models, and vector databases.
· Practical implementation of RAG pipelines and LLM agentic systems.
· Strong working knowledge of MLOps tooling (e.g., MLFlow), model versioning, and reproducible experiments.
· Experience deploying ML systems using Docker, Kubernetes, and FastAPI or equivalent frameworks.
· Proven experience working in Azure cloud ecosystem:
· Azure DevOps for build/release automation.
· Azure GraphAPI for accessing organizational data.
· Secure identity flows using Azure AD.
Essential Responsibilities
- Primary responsibility would be overseeing complete Load balancing and Network Packet Broker Operation.
- Load Balancing Engineer with hands-on experience on F5 BIG-IP GTM and LTM devices as well as Citrix NetScaler.
- Hands on experience in migrating other load balancer vendors to F5 Load Balancer
- Must be an expert in F5 and Citrix Load Balancing platforms.
Roles and Responsibilities
- Should analyse, design, implement and maintain the networks F5 and Citrix NetScaler Load Balancer infrastructure.
- Should inspect data packets and TCP, IP flow in network and application flow.
- Should possess a working knowledge of switches, routers, and firewall concepts.
- Should be able to configure and maintain F5 and Citrix Load Balancers, load balancing best practices.
- Should also take the responsibility to upgrade network operating systems software and hardware as per the management requirements.
- Must ensure that the plans are integrated effectively with the other aspects of the technical infrastructure.
- Extensive knowledge of Load balancing technology including algorithms and health check options.
- Knowledge and experience regarding F5 BIG-IP LTM VIP configuration with health check.
- Knowledge and experience with F5 BIG-IP GTM Wide IP configuration.
- F5 BIG-IP iRule programming and troubleshooting experience.
- Extensive knowledge of Citrix NetScaler VIP configuration with Knowledge and experience with Citrix NetScaler Global Load Balancing (Gslb) configuration.
Tech Lead
Location: On-site, Panaji, Goa
About Joyful
Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd.
Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform.
At Joyful, we're committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike.
The Opportunity
We're seeking a talented Technical Lead who will play a pivotal role in designing, building, and scaling Joyful’s AI-powered products. In this role, you will lead technical architecture decisions, guide the engineering team, and ensure our platform remains robust, scalable, and delightful to use. You’ll work closely with product, design, and business teams to deliver impactful features while maintaining high code quality and performance.
In addition to technical leadership, you’ll champion Vibe Coding—our approach to writing clean, collaborative, and joyful code that engineers love to create and maintain. This means setting the tone for high-quality, maintainable code while fostering an environment where building software is an energizing, shared experience.
What You'll Do
- Technical Leadership & Architecture:
- Lead the design and implementation of scalable, high-performance, and secure software solutions for Joyful’s Engage and Listen platforms.
- Define technical roadmaps, architecture patterns, and coding best practices
- Ensure adherence to software development standards and conduct regular code reviews
- Make critical build-versus-buy and technology adoption decisions
- Team Management & Collaboration:
- Mentor and coach a team of engineers, fostering a culture of learning, ownership, and innovation
- Collaborate with cross-functional teams (product, UX, QA) to align technical solutions with business goals
- Drive agile development practices, including sprint planning, retrospectives, and backlog prioritization
- Identify and resolve bottlenecks in development, deployment, and delivery processes
- Vibe Coding Culture:
- Lead by example in practicing Vibe Coding—writing code that is clean, well-structured, and joyful to work with
- Encourage pair programming, open collaboration, and frequent peer reviews
- Maintain high coding standards while keeping the process creative and energizing for the team
- Promote a development culture where engineers feel motivated, supported, and proud of the work they ship
- Hands-On Development:
- Contribute directly to code when needed—particularly for complex modules, integrations, and performance optimization
- Oversee the development of APIs, microservices, and integrations with third-party platforms
- Ensure robust CI/CD pipelines, test automation, and monitoring systems are in place
- Innovation & Continuous Improvement:
- Stay ahead of emerging technologies in AI, cloud, and enterprise communication platforms
- Propose and implement innovative solutions to improve product performance, security, and maintainability
- Drive proof-of-concepts for new features or architectural improvements
- Ensure systems are designed for high availability, scalability, and disaster recovery
What You'll Need
- 6+ years of professional software development experience, with at least 2 years in a technical leadership role
- Proven expertise in Java (Spring Boot), REST APIs, and microservices architecture
- Hands-on experience with cloud platforms (AWS, Azure, or GCP) and container orchestration (Docker, Kubernetes)
- Strong understanding of relational and NoSQL databases
- Experience building scalable, high-availability systems in B2B SaaS or AI-powered products
- Solid knowledge of software design patterns, performance optimization, and security best practices
- Familiarity with frontend technologies (Angular, React, or similar) is a plus
- Excellent communication and stakeholder management skills
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
- Passion for AI technologies and building software in a positive, high-energy coding environment
Why Join Joyful?
- Be at the forefront of the AI revolution in stakeholder management
- Lead impactful projects with a culture of Vibe Coding—where high-quality engineering meets great team energy
- Work with a highly skilled and passionate team
- Enjoy significant growth opportunities in a rapidly scaling organization
- A culture that values innovation, ownership, and collaborative problem-solving
- Work from our beautiful office in Goa, combining cutting-edge tech work with a high quality of life
At Joyful, we believe strong technical leadership is key to making every interaction seamless, intelligent, and joyful. If you’re excited about solving complex technical challenges while mentoring teams to deliver exceptional products, we’d love to meet you!
- Design and Build sophisticated and highly scalable apps using Flutter.
- Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
- Translate and Build the designs and Wireframes into high-quality responsive UI code.
- Write efficient queries for core Data.
- Use of Model-View-Controller (MVC) and Model-View-View Model-Controller (MVVM) as it relates to designing, developing architecture and developing maintainable, testable, and functional software that meets product requirements.
- Explore feasible architectures for implementing new features.
- Suggest space and time-efficient Data Structures.
- Follow the best practices while developing the app and keep everything structured and well documented.
- Use CI/CD for smooth deployment.
- Document the project and code efficiently.
- Manage the code and project on Git in order to keep in sync with other team members and managers.
- Communicate with the Project Manager regarding status of projects and suggest appropriate deadlines for new functionalities.
- Ensure security guidelines are always followed while developing the app.
- Validate the cloud system to ensure any new changes do not compromise the security of the backend server.
- Suggest new features and/or enhancements.
- Consulting with our customer-facing representatives about software system design and maintenance.
- Maintaining software through product lifecycle including design, development, verification and bug fixes.
- Connect regularly with the Quality Assurance Specialist to deliver a stable app.
- Resolve all the bugs reported by the Quality Assurance Specialist in a timely manner.
- Perform time profiling and memory leaks assessment.
- Execute app verification protocol.
- Write tests for the App.
- Following company policies and quality procedures to ensure quality product deliverables.
About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
We’re looking for a Lead Backend Engineer with 5+ years of experience in building web services to join our engineering team to help architect, build and run our growing list of products. You should have prior experience being responsible for building sufficiently complex products/services and mentoring software engineers.
Responsibilities:
- Lead a team of engineers working on our product roadmap. You are expected to contribute to feature development with hands-on development tasks
- Oversee software architecture, source control workflows, and CI/CD processes and perform code reviews to ensure exceptional code quality
- Improve the development experience and the quality of the codebase. You will define and uphold best practices and coding standards for the team
- Responsible for architecture and design decisions
- Own stability and performance of the service that you work on
- Work with the Engineering Manager to ship stable software on time
- Contribute to the vision and long-term strategy in your area of expertise
Requirements:
- 2+ years of experience in a technical lead role designing and building complex backend systems
- 5+ years of professional software development experience
- Excellent knowledge of best practices and coding patterns
- Deep knowledge of backend programming languages like Python and web application frameworks like Django
- Solid experience in building web services using relational databases like PostgreSQL or NoSQL databases like MongoDB
- Proficiency with Amazon Web Services (AWS) or Google Cloud Platform or Azure
- Extensive experience with Linux/UNIX production environments
- Strong sense of quality in terms of both program architecture and code style
- Passion to dig into technically complex problems to troubleshoot and figure out a solution
- Desire to continuously improve and ship the best quality product
- Pragmatic approach to make sure technical decisions align with actual business needs.
- Good understanding of the trade-offs when building for product value, reliability, or performance
- Excellent communication skills with the ability to discuss and explain your point of view clearly and effectively
- An engineering degree is a must(B.E. CS preferred)
Key Requirements:
Strategic business acumen and understanding of organization strategy and ability to design
information systems to deliver that strategy.
Excellent communication skills with ability to explain technical concepts to non-technical
audiences. Some experience working with board level stakeholders.
Team player with experience leading and collaborating cross-team to ensure successful delivery
of solutions.
Strong conceptual and analytical skills - demonstrating out-of-box problem solving skills.
Working knowledge of infrastructure including servers, storage, firewalls, load balancers,
routers, etc
Deep technical knowledge and experience in Web Application Development on Microsoft slack.
Strong experience in Object Oriented Design and Analysis. Experience working with different
architectural patterns.
Data modeling skills with experience in building at least one large scale project from scratch.
Analytical capabilities and hands on experience in preparing Design documents.
Exposure to Agile development process with ability to multi-task and work under pressure.
Must have 8 to 10 years of experience in the software industry.
Must have worked as an Architect / Tech Lead / Team Lead or Project Lead with a team size of 6
or more developers for at least 2 - 3 years.
Responsibilities
Partner with the organization to understand organization and departmental strategy and agree
information systems solutions to meet needs.
Investigate information systems that might benefit Naico.
Lead in designing, specifying and selecting information system solutions, considering
functionality, data, security, integration, infrastructure and performance.
Develop and maintain a model of Naico’s current and future Application Architecture.
Develop and maintain a model of Naico’s current and future web architecture and design a
structure that is stable and robust.
Lead the organization in exploiting technology and use knowledge of IT solutions to drive
organizational change and support business process design.
Understand and support to software architecture design and support development team in
developing solutions.
Estimate cost, and prepare business cases for IT solutions, considering infrastructure, licenses,
development and support.
Work with the Project Managers and Business Analysts to develop high level project schedule
resource plans for implementation projects.
Supervise Business Analyst in the capture and analysis of requirements.
Educational qualification: Bachelors Degree / Masters in relevant stream.
Experience: 8 - 15 years.
● Work with your team to improve our conversion rates by coding out variations for A/B
testing
● Build better user experiences
● Rigorously educate yourself with the latest development techniques and best practices
● Proactively anticipate issues and develop solutions
● Clearly communicate solutions to team members both verbally and in writing
documentation
● Implement new digital technologies or development techniques that help to meet business objectives
What You Bring to the Table
● 1+ years of front-end development experience
● Experience with responsive web design and the ability to deliver outstanding functionality to the range of client devices from desktops and laptops to mobile platforms
● Familiarity with at least one JavaScript framework (MVW) and know when to do without
one when necessary.
● Understanding of HTTP and how clients interact with a web server.
● Solid understanding of best practices. You read the YDKJS books.
● Capable of coding in ES5 and ES6 and understand the difference between them
● Up-to-date on HTML5 and CSS3 features
● Passionate about supporting all browsers, including IE8 and IE11+
● Practical experience in design techniques for web UI applications
● Demonstrated ability to roll up sleeves to develop and implement new features and
functionality
● Possess an excellent understanding of creative tools in order to develop leading-edge
web pages with interesting and innovative client-side capabilities
● Be independently driven and resourceful to deliver results with minimal direction
● Have an entrepreneurial spirit with a drive to contribute new ideas for future development
● Have the ability to work with UX and technical teams to get things done
● Have the ability to handle multiple, competing priorities in a fast-paced environment
● Have excellent verbal and written communication skills
Pluses
● Experience working in an agile development environment
Super Pluses
● You know how to polyfill features that aren't cross-browser friendly.
● You understand the same-origin policy and cross-origin resource sharing.
● You understand prototypal inheritance vs classical inheritance.
Position profile
Senior Software Engineer
Responsibilities and duties
Skill Set
Primary
- 4-7 years’ experience developing scalable Mobile, Web and Cloud based applications.
- 3-4 years’ experience with hybrid mobile applications using IonicJS.
- 3-4 years’ experience with backend frameworks: Node.js, Express.js, Mongoose.js.
- 3-4 years’ experience with JavaScript Frameworks such as Angular, CSS and HTML5.
- 1-2 years’ experience with Azure Cloud, Azure PaaS (Functions, Service Bus, etc.).
- 1-2 years’ experience with SQL Server and MongoDB database.
- Experience in developing applications involving data extraction, transformation, and visualization using tools like Power BI.
- Very strong experience with the orchestration of multiple asynchronous API calls via call backs, promises, and async/await.
- Hands-on experience with TDD, using libraries such as Mocha/Jasmine.
- Define and implement application & infrastructure migration methodologies and techniques to migrate workloads into Azure.
- Knowledge of CI/CD, Jenkins pipelines would be a plus.
- Knowledge of AWS Cloud would be a plus.
- Experience in developing native iOS and Android applications would be a plus.










