Travel Desk Executive

About the role

Incubyte is an AI-first software development company built on software craftsmanship, founded in 2020 and based in Ahmedabad. As Travel Desk Executive, you own end-to-end business travel so that employees and founders can travel without friction, and costs stay in check.

What you will do

Book and manage domestic and international flights, hotels, cabs and trains for a team of about 200 employees.

Plan and handle all international travel for the founders: itineraries, visas, forex, insurance, lounge access and on-ground support.

Process visa and travel-document requests, and track passport and visa validity for frequent travellers. Negotiate with airlines, hotels, travel agencies and cab vendors; maintain preferred vendor rates and corporate accounts.

Enforce the travel policy, approvals and budgets; flag overspend and find cheaper options without hurting the traveller experience.

Handle last-minute changes, cancellations, delays and emergencies, and be reachable when a founder or client trip is at risk.

Reconcile bills and invoices with Finance each month and report travel spend, savings and trends. Improve the process: set up a booking tool or request form, a travel calendar, and clear SOPs.

Nice to have

Experience supporting founders, CXOs or senior leadership travel.

Knowledge of forex, travel insurance and GST treatment of travel expenses.

Experience in an IT or startup environment with a distributed or growing team. Familiarity with expense tools and basic automation.

As an Inside Sales Associate at Rimigo, you will be the primary point of contact for travellers looking to plan and book their next trip.

This is a client-facing role that requires you to be proactive, consultative, and detail-oriented - from the first conversation to the final booking confirmation and on-trip assistance.

What You’ll Do

• Speak with users who sign up or show interest on the platform
• Understand customer preferences, budgets, travel style, and trip goals
• Help customers decide destinations, itineraries, and experiences
• Convert inquiries into confirmed bookings
• Coordinate flights, hotels, activities, visas, transport, and other travel requirements
• Manage booking modifications, follow-ups, and customer communication
• Build trust and provide a high-quality travel planning experience

What We’re Looking For

• Strong sales ability
• Strong communication in Hindi and English
• Bachelor's degree in Business, Marketing, or a related field.
• 1–5 years of experience in customer experience or customer service management, preferably in the travel or hospitality industry.

Role details

• Joining - Immediate
• This is a work-from-office role, from our physical office in HSR Layout, Bangalore.

• Coordinate daily operational activities and ensure smooth workflow.
• Track tasks, deadlines, and follow-ups.
• Maintain records, trackers, and process documentation.
• Coordinate with internal teams to ensure timely completion of tasks.
• Identify pending tasks and escalate issues when required.

Admin Executive

Location: A&D Plant, Mahindra world city Ajmer road , Bagrur area

Industry: Export – Furniture, Home Décor, Lifestyle Products, Stone & Building Material, Hospitality industry.

Reporting To: Director

Company Name

A&D International (Part of Art Asia)

Company details

Driven by the spirit of two young engineers, Artasia came into being in 1996 in the compounds of a small 5000 sq ft unit with the vision of creating contemporary products rooted in the tradition of Indian crafts and methods of construction, they set out on an exploratory journey to figure out what was expected in the international markets.

Initially, it began as handicraft exports, but was soon transformed into a furniture export unit. Eventually, the myriad world of textiles was hard to resist and to create a holistic product range, we found ourselves exporting home textiles and furnishings as well as upholstered furniture.

At artasia, we believe how you make something is as important as what you make. We take great pride in having been the industry pioneers in various processes of manufacturing, polishing and packaging. 

Location - Mahindra world city, Ajmer road

Mode of Working - Work from the office

Days of Working - 6 days

Responsibilities

Role Overview

We are seeking a proactive and detail-oriented Admin Executive to oversee end-to-end administrative operations, vendor coordination, and facility management. The role is critical in ensuring smooth day-to-day office functioning, maintaining workplace standards, and managing vendor relationships efficiently.

Key Responsibilities

Vendor Management

• Identify, onboard, and manage vendors for office supplies, housekeeping, security, and facility services
• Negotiate contracts, pricing, and service-level agreements (SLAs)
• Track vendor performance and ensure adherence to agreed service standards
• Process vendor invoices, maintain records, and coordinate with finance for timely payments
• Conduct periodic vendor evaluations and audits

Administration & Office Management

• Oversee daily administrative operations to ensure smooth office functioning
• Manage procurement and inventory of office supplies and assets
• Maintain administrative records, documentation, and compliance trackers
• Support internal teams with logistical and administrative requirements
• Coordinate travel, accommodation, and event arrangements as needed

Facilities Management

• Ensure optimal functioning of office infrastructure, utilities, and equipment
• Coordinate with internal teams and external service providers for repairs and maintenance
• Monitor facility-related budgets and cost optimization initiatives
• Ensure workplace safety, compliance, and adherence to company policies
• Manage office space utilization and seating arrangements

Housekeeping & Workplace Hygiene

• Supervise housekeeping staff and ensure cleanliness standards are consistently maintained
• Schedule and monitor cleaning activities across office premises
• Ensure hygiene compliance in common areas such as pantry, restrooms, and meeting rooms
• Conduct routine inspections and maintain quality standards

Interview process - Virtual and Face-to-Face

Skills:

Required Qualifications & Skills

• Bachelor’s degree in any discipline
• 2–5 years of experience in administration, facilities, or vendor management
• Strong vendor negotiation and stakeholder management skills
• Good understanding of facility operations and office administration processes
• Proficiency in MS Office (Excel, Word, Outlook)
• Strong organizational and multitasking abilities
• Attention to detail with a problem-solving mindset

Why Join Us?

• Work with leading furniture export industry
• Work will consistently growing company
• Work with Leaders of 25 years+ experience
• Amazing work Life Culture with Growth opportunities

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

How you will work

You own the execution on your brands. Nobody will chase you for status, and nobody will hand you a process for a situation you have not seen before. You build it, write it down, and the next brand goes live faster because of it.

Expect the first few fortnights to be manual. Trackers maintained by hand, follow-ups by phone, reports rebuilt every week. What we want you doing alongside that is noticing which of it should never be manual again: the same status update, the same device reconciliation, the same weekly report.

You will be encouraged to automate those yourself with the AI and workflow tools available to you, rather than waiting on an engineering sprint. You will not be doing this alone. Sales, Product, Engineering, AI and Logistics teams sit around you and will build what you ask for. What nobody will do is tell you what to ask for.

What you will do

• Run brand and store onboarding. Work with the client's point of contact to collect store, employee and device details. Plan the go-live, run the store training, track timelines, and keep the implementation tracker honest.
• Own devices and logistics. Allocation, mapping, dispatch, delivery, replacement and recovery. Keep accurate records of active, faulty, spare and returned devices, and stay on top of couriers and vendors until things actually arrive.
• Watch the daily operations.- Monitor recordings and data uploads, track store and salesperson activity, and spot the gap before the client does. Handle escalations, and follow up internally until the issue is actually closed rather than acknowledged.
• Report accurately. -Daily and weekly operational reports on adherence, recordings, store activity and device health. This is heavy Excel and Sheets work: pivot tables, lookups, QUERY, FILTER. The numbers have to be right, because people make decisions on them.
• Coordinate with clients. -Be the operational contact for the brand's teams. Share updates, understand what they are asking for, and make sure every commitment you make is one that gets delivered.
• Coordinate the team.- Allocate tasks across the operations and implementation team, track completion, run regular reviews, and help new joiners get up to speed on how things are done.
• Improve and automate the process. -Write the SOPs and checklists, kill the repetitive manual work, and make each implementation cleaner than the last.

What we are looking for

1. Must have 3 to 5 years in operations, implementation, project coordination or customer success operations
2. A logistics or e-commerce background is the closest match to what this job actually asks for, and is what we would prefer
3. Strong Excel and Google Sheets. Formulas, pivot tables, VLOOKUP or XLOOKUP, QUERY and FILTER should be things you use, not things you have heard of
4. Relentless follow-up. Most of this job is making sure something that was promised actually happened
5. Good communication and the confidence to handle a client escalation without needing somebody senior on the call
6. Fluent English and Hindi. A third Indian language counts for a lot, since you will be talking to store teams and not only to HQ
7. Ownership. You should be the person others stop following up with, because you have already closed it

Good to have

• Basic SQL, or experience writing report requirements for a technical team
• Used LLMs for daily tasks, both professional and personal
• Exposure to SaaS, AI or a startup environment, and to hardware deployed in the field
• Experience coordinating a small team, or running several clients and projects at once