Business Development Manager

About the job

Job Description: Business Developer & Coordinator

Position Overview:

We are seeking a dynamic and articulate Business Coordinator to serve as the first point of contact for international clients. The candidate will represent the organization in meetings with clients, understand their trading strategies, and profile them effectively. The insights gathered will be relayed to senior management for decision-making. This role requires excellent communication skills, the ability to build rapport with clients, and a strong understanding of trading and financial markets.

Key Responsibilities:

• Client Engagement:
• Act as the first point of contact for international clients.
• Represent the organization in initial meetings, understanding client needs, trading strategies, and profiles.
• Build and maintain professional relationships with traders, researchers, and other stakeholders.
• Data Collection & Reporting:
• Gather detailed insights into client strategies, trading styles, and preferences.
• Prepare comprehensive reports and relay the information to management for strategic decisions.
• Ensure accurate and timely documentation of all interactions.
• Meeting Coordination:
• Collaborate with the HR team to schedule and organize meetings with clients.
• Ensure smooth transitions between initial meetings and subsequent interactions with senior management.
• Market Research & Analysis:
• Connect with various traders and researchers to stay updated on trading trends and strategies.
• Provide management with relevant market insights to support organizational growth.
• Client Relationship Management:
• Address client queries and concerns professionally.
• Maintain a high level of client satisfaction and foster long-term partnerships.

Qualifications:

• Currently pursuing or completed an MBA / BMS / BBA/ BAF/ B. COM in Finance.
• Strong understanding of financial markets, trading strategies, and profiles.
• Exceptional interpersonal and communication skills.
• Ability to analyze and present complex data in a clear and concise manner.
• Proficiency in using CRM tools and MS Office Suite.

Key Competencies:

• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• Ability to work independently and as part of a team.
• High level of professionalism and cultural sensitivity.

Why Join Us?

• Opportunity to work with a diverse international clientele.
• A dynamic work environment that values innovation and initiative.
• Professional growth opportunities in a fast-paced industry.

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.

Job Responsibilities:

• Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
• Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
• A certain degree of creativity, latitude, and problem- solving is required
• Coordinate with cross-functional teams to achieve the
• highest level of customer satisfaction.
• Streamline and expedite operational tasks, including inbound and outbound marketing.
• Follow communication procedures, guidelines, and policies.

REQUIREMENTS

• Experience of 1 year in customer service role handling customer support/technical queries.
• Excellent oral and written communication and people interaction skills.
• Hands-on experience with ticketing software like Freshdesk/Freshchat.
• Good analytical skills with active listening and attention to detail.
• Ability to multi-task, prioritize and manage time effectively.
• Work independently and own the raised matter till closure.
• Work experience in SAAS companies is an added advantage 

Skills: 

Strong knowledge of MYSQL/PostGreSQL; Knowledge of MongoDB, Redis, Couch DB is preferred. 

Expertise in application development, databases, version control, and deployment. Skill - Node.js, 

Experience of AWS or GCP - especially services such as Lambda or google app engine 

Solid grasp of Service-oriented architecture. Web Services implementation on a medium to large scale 

Solid understanding of scaling mobile app services. Having worked the backend of an Android app is preferred 

Culture: 

Ability to work independently with minimal supervision 

Happy to deal with, and contribute to, an environment of daily builds Has worked in small teams, is versatile. Work within short timelines and be receptive to business needs. Can work closely with Digital, Product, Operations teams. 

Desirable Social Attributes: 

Has contributed to one or more Open Source projects through own initiative. Has provided a high quality answer to a question posted on StackOverflow. 

Role: 

As a Software Developer who would work independently, the candidate is expected actively acquire problems and deliver solutions as well as guide the team technically. Such a problem solver would obviously be a self starter with a high level of curiosity rather than a programming language specialist. 

He/she would be required to produce software of the highest quality through self-discipline, clear and engaged communication, and attention to detail. The role would include custom web application development on (most typically on Node.js and PHP/Python), databases (most typically MySql and MongoDb), version control (github), testing (necessarily through test scripts written before code is written), daily builds and eventual deployment onto AWS or GCP. 

Attributes of the ideal candidate: 

Highly productive software developer with the proven aptitude to understand and apply technology 

Determination to succeed despite obstacles and challenges, and a positive attitude favoring achievement of goals over open-ended investigation 

Always learning, evolving, and sharing what you know 

Inspired by complex, varied problems and rapid change 

Open-minded, flexible, and curious about new and better ideas