Inside Sales Executive

Sales Team Lead – creating and managing KPI & KRA

Job Summary:

We are looking for a proactive and result-oriented Sales Team Lead who will be 

responsible for leading the sales team, setting clear KPI & KRA frameworks, and 

driving revenue growth. The role involves managing team performance, creating 

measurable targets, tracking productivity, and ensuring alignment with overall 

business goals.

Key Responsibilities:

 Design, implement, and monitor KPI and KRA frameworks for the sales team.

 Define clear performance metrics such as revenue targets, conversion rates, 

pipeline growth, client acquisition, and retention.

 Set monthly, quarterly, and annual sales targets aligned with company 

objectives.

 Track individual and team performance against KPIs and provide actionable 

insights.

 Continuously review and refine KPIs to improve productivity and efficiency.

 Lead, mentor, and motivate the sales team to achieve targets.

 Conduct regular performance reviews and provide coaching and feedback.

 Identify skill gaps and organize training or development sessions.

 Ensure accountability and ownership across the team.

 Monitor sales pipeline, forecasting, and deal closures.

 Ensure proper lead management and follow-ups.

 Prepare weekly and monthly performance reports.

 Analyze sales data and share insights with management.

 Ensure CRM is updated with accurate and timely data.

 Streamline sales processes and improve team efficiency.

 Implement best practices and tools for performance tracking.

Required Skills & Qualifications:

 Bachelor’s degree in Business, Marketing, or related field.

 10 years of sales experience with at least 5 years in a team lead role.

 Strong experience in creating and managing KPIs/KRAs.

 Excellent leadership, communication, and analytical skills.

 Strong understanding of sales metrics, reporting, and CRM tools.

 Ability to drive team performance and meet deadlines.

Roles and Responsibilities:

• Provide a full range of customer service and technical support for products in a prompt, efficient, and professional manner.

• Install software programs and troubleshoot operating systems, software, hardware, email, modem, and home networking issues.

• Understand customer needs and recommend appropriate, effective solutions.

• Diagnose PC hardware, software, OS, internet/IP, cable modem, and cabling issues across Windows and Macintosh platforms.

• Maintain accurate problem-call tracking using the helpdesk ticketing system.

• Troubleshoot and escalate advanced technical issues to higher-level support teams when necessary.

• Prepare and process work orders for maintenance requests, determine if field visits are required, and ensure appropriate follow-up procedures are completed.

• Follow up on all daily shipments to ensure on-time dispatch.

• Accept, verify, and process paperwork for incoming customer returns as per standard procedures.

• Receive incoming shipments and coordinate filing of receipts, freight bills, and invoices with the accounting department.

• Adhere to standard packaging procedures, including weight, dimensions, pallet requirements, and carrier regulations.

• Make recommendations for packaging improvements to meet carrier and compliance guidelines.

• Perform accurate data entry, maintain up-to-date system information, and ensure documentation integrity.

• Stay updated on new technologies, products, tools, and support methodologies.

• Review reasons for customer returns/complaints and implement corrective actions.

• Ensure regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as required.

• Consistently achieve or exceed defined performance expectations (KPI/MPS).

• Perform other duties and responsibilities as assigned. Qualifications and Education Requirements

• Tertiary qualification in Electrical/Electronic Engineering preferred.

• Training in handling customer calls is an advantage.

• Call center experience is desirable.

• Experience in product design, development, or product management is an added advantage.

Preferred Skills:

• Deliver best-in-class technical support with a focus on customer satisfaction, consumer trends, and continuous improvement.

• Respond to technical queries from customers and identify root causes with appropriate corrective actions.

• Process warranty, RMA, and spare-parts orders efficiently and accurately.

• Manage warranty service jobs, including scheduling labour and dispatching materials.

• Build and maintain strong relationships with service agents; authorize service invoices and resolve disputes.

• Liaise closely with internal departments on technical policies, processes, and product training.

• Assist in planning and organizing technical training requirements for customer service teams.

• Ensure all incoming technical calls and emails are handled promptly and professionally.

• Provide technical literature, product information, and documentation to customers as needed.

Hope you are doing great!

We have an Urgent opening for a Senior Automation QA professional to join a global life sciences data platform company. Immediate interview slots available.

🔹 Quick Role Overview

• Role: Senior Automation QA
• Location: Pune(Hybrid -3 days work from office)
• Employment Type: Full-Time
• Experience Required: 5+ Years
• Interview Process: 2–3 Rounds
• Qualification: B.E / B.Tech
• Notice Period : 0-30 Days

📌 Job Description

IntegriChain is the data and business process platform for life sciences manufacturers, delivering visibility into patient access, affordability, and adherence. The platform enables manufacturers to drive gross-to-net savings, ensure channel integrity, and improve patient outcomes.

We are expanding our Engineering team to strengthen our ability to process large volumes of healthcare and pharmaceutical data at enterprise scale.

The Senior Automation QA will be responsible for ensuring software quality by designing, developing, and maintaining automated test frameworks. This role involves close collaboration with engineering and product teams, ownership of test strategy, mentoring junior QA engineers, and driving best practices to improve product reliability and release efficiency.

🎯 Key Responsibilities

• Hands-on QA across UI, API, and Database testing – both Automation & Manual
• Analyze requirements, user stories, and technical documents to design detailed test cases and test data
• Design, build, execute, and maintain automation scripts using BDD (Gherkin), Pytest, and Playwright
• Own and maintain QA artifacts: Test Strategy, BRD, defect metrics, leakage reports, quality dashboards
• Work with stakeholders to review and improve testing approaches using data-backed quality metrics
• Ensure maximum feasible automation coverage in every sprint
• Perform functional, integration, and regression testing in Agile & DevOps environments
• Drive Shift-left testing, identifying defects early and ensuring faster closures
• Contribute to enhancing automation frameworks with minimal guidance
• Lead and mentor a QA team (up to 5 members)
• Support continuous improvement initiatives and institutionalize QA best practices
• Act as a problem-solver and strong team collaborator in a fast-paced environment

🧩 Desired Skills & Competencies

✅ Must-Have:

• 5+ years of experience in test planning, test case design, test data preparation, automation & manual testing
• 3+ years of strong UI & API automation experience using Playwright with Python
• Solid experience in BDD frameworks (Gherkin, Pytest)
• Strong database testing skills (Postgres / Snowflake / MySQL / RDS)
• Hands-on experience with Git and Jenkins (DevOps exposure)
• Working experience with JMeter
• Experience in Agile methodologies (Scrum / Kanban)
• Excellent problem-solving, analytical, communication, and stakeholder management skills

👍 Good to Have:

• Experience testing AWS / Cloud-hosted applications
• Exposure to ETL processes and BI reporting systems

.

🔧 Key Responsibilities:

• Design and develop customized Salesforce solutions using Apex, Visualforce, and Lightning Web Components (LWC)
• Manage and implement Salesforce APIs and third-party integrations
• Work with Salesforce Data Cloud (CDP) to unify and manage enterprise data
• Collaborate with cross-functional teams to deliver scalable, secure, and high-performing Salesforce solutions
• Adhere to best practices in data security, performance, and system architecture
• Participate actively in Agile/Scrum processes and contribute to sprint planning and delivery
• Conduct thorough code reviews, unit testing, and maintain clear technical documentation

✅ Required Skills & Qualifications:

• 4+ years of hands-on Salesforce development experience
• Proficiency in Apex, LWC, Visualforce, and Salesforce APIs
• Experience with third-party integrations and middleware platforms
• Familiarity with Salesforce Data Cloud or similar data management platforms
• Strong grasp of Salesforce configuration, data modeling, flows, and triggers
• Knowledge of Git, DevOps, and CI/CD pipelines
• Excellent problem-solving and communication skills

🌟 Preferred:

• Salesforce Platform Developer I/II certification(s)
• Experience working in large-scale enterprise environments
• Familiarity with DevOps tools and CI/CD best practices

Job Description:

Should be from broking industry and should have experience in on field sales.

Key Responsibilities:

• Acquisition of Point of Sales Persons (POSPs) / Associates.
• Identify the needs of POSPs / Associates and suggest suitable insurance products and payout rates from different insurers.
• Provide joint call support to POSPs along with direct sales exposure.
• Achieve individual business targets aligned with POSP acquisition and activation goals.
• Manage customer relationships effectively.
• Impart product training to POSPs acquired.
• Stay updated with developments in:
• Insurance products and services
• Company policies and procedures
• Sales processes

Required Skills and Attributes:

• Logical and analytical approach to sales
• Strong convincing and persuasion skills
• Knowledge of Life, General, and Health Insurance products
• Relationship-oriented with high energy levels
• Client-centric mindset
• Analytical thinking with a solution-oriented approach

Qualification:

•            Graduate

Key Skills:

•            Good communication skills

•            Strong analytical skills

•            Customer orientation

Functional Area:

•            Sales

• Must worked on Spring Boot as an individual contributor.
• Develop a distributed and scalable solution for high-performance financial solutions
• Design, code, test, debug, and document programs as well as support activities for the corporate systems architecture
• Develop tools for performance tracking, monitoring, and reporting on the suite of server-side applications
• Perform and manage stages of the SLDC and participate in the systems review with Project Lead/Manager
• Should have knowledge on Cloud applications preferably on AWS
• Devops with Jenkins, Shellscripting
• Must have experience / knowledge in Cluster Management Frameworks , Spark, Kafka,
• Elastic Search, Docker and database, build-and-test (preferred).
• Demonstrate skills in problem-solving and decision-making
• Experience with Test Driven Development using TestNG/Junit testing framework

• Minimum of 3+ years of experience with server-side core java development
• Hand-on experience in Micro Services with Spring Boot and use of tools like Sonar Qube, Jenkins, AWS.
• Test methodologies and testing tools e.g. JUnit.
• Shell scripting to handle basic scripting
• Able to work independently and produce high-quality solutions.
• Excellent team player and strong interpersonal skills.
• Participating in code reviews
• Knowledge in cloud and DevOps will be plus

Job Description:-

• Proven experience with coding using JAVA/J2EE.
• Experience developing MultiChannel responsive web application.
• experience working with Windows, Unix/Linux Operating system environments.
• Familiarity with common stacks.
• Experience/Knowledge of multiple front - end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery).
• Excellent communication and teamwork skills.    
• Willingness to travel within India or aboard for short term or long term would an added advantage.