Business Development Manager

Want to work for Riskcovry?
We are a passionate, dynamic, and balanced team. Our culture is open, direct, and merit-oriented. Our team has enormous depth across insurance, technology, fintech, strategy and investment. We have great investors partnering with us to help achieve our vision.

Riskcovry is one of the fastest growing startups in our space and we would love to have you onboard. Read more about us:
https://www.riskcovry.com/" target="_blank">https://www.riskcovry.com
https://www.linkedin.com/company/riskcovrycom/" target="_blank">https://www.linkedin.com/company/riskcovrycom/

We are looking for people who:
1. Have a strong bias for action and value speed over perfection.
2. Make decisions with this ethos: Customer > Company > Team > Me
3. Thrive in a flat and open organization
4. Recognize that frugality is the key to efficiency
5. Are self-starters and have a natural tendency to own company and team goals

Job Location: Bangalore (Work from Home Based on Covid Safety Guidelines)

Industry Type: Insurance and Technology

Vacancy: 6 Positions

Experience: 3-4 Years

• Level 4 - 4no’s 
• Level 3 - 1no’s 
• Project coordinator

Additional Benefits: Insurance, PF, Gratuity,In house Psychologist and ESOPs for deserving candidates.

Roles & Responsibilities

• Experience with L2/L3 support, Service Management, Escalation management, KPI/SLAs tracking, measuring and reporting 
• Ability to troubleshoot and provide resolution in a fast-paced environment
• Installing/ upgrading the database server and application tools.
• Good in creating support documentation – Runbook, troubleshooting guide, SOP
• Should be open to work towards issue resolution as priority tasks
• Ability to qualify issues, test them and provide resolution with the help of Dev/Engineering team
• Provide input for modification of procedures and documentation used for problem resolution and day-to-day maintenance.
• Solve database usage issues and malfunctions.
• Provide data management support for our users/clients
• Linux/Unix Operating System skills including 
• Viewing and searching server log files
• Editor skills such as vi, vim, emacs etc
• Restart and trouble shoot servers not responding
• Copy files from remote servers
• Vhost and Access logs interpretation

Requirements, Desired Skills and Experience

• Hands-on experience in delivering results-driven solutions with proven business value.
• 3+ years of experience with Python/Perl/C or similar scripting.
• Familiar with queries, procedures, and query optimization
• Hands on experience with linux operating environment.
• Run simple scripts on linux preferably linux root as sudo
• AWS certification - preferred.
• Excellent interpersonal skills.
• Familiarity with working on an Agile/Iterative development framework.
• Self-starter with a positive attitude with the ability to collaborate with product managers and developers.
• Good to have knowledge of support tools – Freshdesk or similar tools
• Prior knowledge of Insurance domain is a plus
• Should be open to work over weekends and on holidays during emergencies

Telesales Representative Responsibilities:

• Initiating sales with potential customers over the phone.
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.
• Answering customers' questions on the products.
• Meeting sales quotas.

1. Find prospects and leads for our B2B SaaS product
2. Investigate leads and find out about them as much as possible before contacting
3. Consult with the sales and marketing team to ensure the efficiency
4. Identify the most important sales KPIs
5. Track and monitor your work
6. Learn details about our ZONE product
7. Understand all the prospect's needs, problems or wants
8. Explain how our solutions align with their pain points
9. Identify buyer persona profiles
10. Prepare and present reports when needed
11. Attend sales educational events and seminars
12. Stay up to date with the latest sales trends and best practices
13. Report to the management team

• Managing distributors and seller and improve the efficiencies in terms of both- retention (% active, D90 retention etc.) and transaction (% transacting, count and amount of transactions from different user cohorts) of newly acquired and existing base
• Designing promotional pricing schemes, subscription packs, communication plans and taking other tactical and strategic steps to increase transactions and engagement on the platform
• Working across departments(i.e. data science, CX, sales, marketing etc.) to deliver a superior experience for distributors and sellers
• Building the needed infrastructure and continuously innovating on ways to reach new and returning users through a variety of communication channels
• Partnering with product teams throughout the organization to leverage and influence existing internal growth and engagement technologies
• Conducting competitive analysis to understand industry trends for how to engage and convert users
• Working closely with product, marketing and data science to identify the right features essential for growth of business and engagement of users
• Measuring and assessing the impact of experiments, their business impact and sharing them with leadership

Desired Candidate Profile

• B.E./ B.Tech and/or MBA
• 7 to 8 years of total experience and 2 to 5 years of experience in handling sales, business development, city operations in an operations intensive role
• People management experience
• A proactive approach to problem solving with high focus on customer empathy    

Responsibilities:

• Works as part of a team to continually refresh and enhance our users’ web experiences using an Agile Development Methodology. 

• Build and ship features with an understanding of Javascript, CSS and HTML best practices.

• Coordinate with back-end engineers to provide a cohesive experience.

Must-Have:

• 2+ years of extensive exposure in developing web applications using the latest front-end technologies

• Expertise in the following area:

• HTML5, CSS3, JavaScript and JS frameworks, such as jQuery,

• Responsive & Adaptive web design

• CSS frameworks like SASS/LESS

• Able to work both independently and in a team environment.

• Adequate knowledge of Version Control Systems like Git

Mandatory Skills to have:

• Drupal Must-Have:

• Prior hands-on experience with Drupal Projects.

• Responsible for independently managing all day-to-day payroll activities including coordination with the key internal teams as well as external payroll vendor to ensure an accurate and timely payroll on a periodical basis. 
• Responsible for interfacing within the company and outside in all matters related to HR 
• Handling end to end Onboarding & Exit of employees 
• Preparing & updating employee records relating to hiring, confirmation, transferring, termination, etc
• Responsible for accurate and timely payment of applicable taxes and filing of related returns. Eg. EPF, ESI, PT, TDS, etc.
• Ensure all labor laws compliances are fully complied with and reports are updated at all times.
• Ensure timely input to the Banking/Finance team towards disbursement of salaries.
• Handle all labor law compliances and notices.
• Manage Employee Benefit programs and ensure timely disbursement of benefits.
• Manage the generation of actuarial reports such as gratuity, leave encashment, etc
• Responsible for providing necessary information and explanations for internal and external audits.
• Respond to employee inquiries on payroll issues or concerns.
• Maintain confidentiality of payroll operations and data at all times.
• Preparation of MIS reports
• Preparation of all kinds of HR reports and documents required 
• Handling employee grievances and complaints 
• Other requirements and assignments as needed 

Required Candidate profile: 

• Education: Post-Graduate, MBA HR
• At least 5 years of end to end payroll experience
• Excellent written and spoken English
• Able to work under pressure, meet deadlines and adapt constantly to change.
• Good time management skills
• Excellent attention to detail
• Strong interpersonal skills and ability to handle employee queries.
• Ability to communicate well with all the stakeholders 
• Ability to be the interface between the employees and the organization 
• Able to communicate well within the organization and be the interface for the organization outside