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Job Title: ServiceNow ITAM / SAMPro Specialist

Department: IT Service Management / Asset Management

Reports To: ITAM Manager / ITSM Practice Lead

Location: Remote

Employment Type: Contract

Position Summary

We are seeking a highly skilled ServiceNow SAMPro Specialist to lead the architecture, implementation, and ongoing governance of our Software Asset Management (SAM) strategies. The ideal candidate will have deep technical expertise in the ServiceNow SAMPro module and a strong understanding of complex software licensing models across global environments. You will be responsible for optimizing software spend, mitigating compliance risks, and automating the software lifecycle from procurement to retirement.

Key Responsibilities

Implementation & Architecture

Lead the end-to-end implementation, configuration, and enhancement of the ServiceNow SAMPro module.

Configure and maintain Publisher Packs (e.g., Microsoft, Oracle, IBM, VMware, Adobe) to ensure accurate license position calculations.

Integrate SAMPro with external data sources, including ServiceNow Discovery, Microsoft SCCM, procurement platforms, and HR systems.

Design and implement automated workflows for software requests, approvals, harvesting, and allocations.

Asset Governance & Compliance

Manage software entitlements, contracts, and software models within the ServiceNow platform.

Conduct regular reconciliation and normalization of software inventory against purchased entitlements.

Proactively identify and remediate compliance gaps, shadow IT, and underutilized software assets.

Support internal and external software audits by providing accurate, timely compliance reporting and effective licensing positions (ELP).

Ensure software asset management processes align with global IT policies and regional compliance requirements.

Continuous Improvement & Reporting

Develop and maintain interactive dashboards and reports to provide leadership with visibility into software spend, compliance risks, and optimization opportunities.

Analyze software usage data to identify opportunities for license reclamation and cost savings.

Stay current with ServiceNow releases and industry trends, recommending platform upgrades and new SAM features to enhance operational efficiency.

Qualifications & Requirements

Technical Expertise

Experience: Minimum of 3–5 years of dedicated experience implementing and administering ServiceNow SAMPro in enterprise environments.

Certifications:

ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM) is highly preferred.

ServiceNow Certified System Administrator (CSA) is required.

ITIL v4 Foundation or higher is a strong plus.

Licensing Knowledge: Deep understanding of complex vendor licensing models (e.g., Per Core, Named User, Concurrent, Processor-based) and cloud licensing structures (SaaS, IaaS, PaaS).

Platform Skills: Proficiency in ServiceNow CMDB, Discovery, and foundational ITSM processes.

Scripting: Basic to intermediate knowledge of JavaScript, GlideScript, and ServiceNow APIs for custom integrations and automated workflows.

Professional Competencies

Analytical Skills: Strong ability to parse complex vendor contracts and translate them into actionable ServiceNow configurations.

Communication: Excellent stakeholder management skills, with the ability to articulate technical compliance issues to non-technical business leaders and procurement teams.

Problem-Solving: Proven track record of independently troubleshooting normalization rules, reconciliation errors, and discovery anomalies.

• Strong UX Researcher Profile
• Mandatory (Experience 1) - Must have 3+ YOE hands-on UX Research / User Research for B2C Products
• Mandatory (Experience 2) - Should have hands-on experience in User Research, Persona's, User Stories, Work-Flows, and Usability Testing
• Mandatory (Experience 3) - Must have worked on both qualitative and quantitative research methodologies
• Mandatory (Portfolio) - Portfolio showcasing UX Research works for Good B2C Apps / Website / Product Companies

Looking for an experienced Product Manager to work in abroad countries who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.

Key Responsibilities:

Product Strategy and Vision:

• Develop and communicate a product vision and strategy aligned with the company's overall business objectives.
• Conduct market research, gather customer feedback, and analyze trends to inform the product roadmap.
• Define product goals and key performance indicators (KPIs) to track success.

Product Roadmap:

• Create and maintain a detailed product roadmap, setting priorities based on customer needs, business goals, and resource constraints.
• Balance short-term needs with long-term vision and strategic goals.

Cross-functional Collaboration:

• Work closely with engineering, design, and marketing teams to ensure successful product development and launch.
• Facilitate communication between stakeholders, ensuring everyone is aligned on product requirements, timelines, and goals.

Product Development:

• Write clear and actionable product requirements (PRDs) and user stories.
• Define features, prioritize enhancements, and manage the product backlog.
• Ensure the product development process is efficient and follows Agile or other relevant methodologies.

Customer Focus:

• Conduct user research, surveys, and interviews to understand customer pain points and gather feedback.
• Analyze data and product usage to identify opportunities for improvement or new features.
• Develop customer personas and use cases to guide product decisions.

Go-to-Market Strategy:

• Work with the marketing and sales teams to create product launch strategies, including pricing, messaging, and promotional campaigns.
• Train internal teams on product features and benefits to support successful product adoption.

Lifecycle Management:

• Oversee the product's life cycle, from ideation and design through to release, iteration, and eventual retirement.
• Monitor product performance, gather user feedback, and drive continuous improvement.

Stakeholder Management:

• Serve as the primary point of contact for product-related queries across the organization.
• Present product updates, progress, and results to senior leadership and stakeholders.

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are looking for an experienced Backend Developer with expertise in C#, MS-SQL, and RESTful API development. As a Mid-Senior Backend Developer, you will play a vital role in designing, building, and maintaining robust backend systems to support our applications. This position offers the opportunity to work on complex backend services, collaborating closely with cross-functional teams to drive successful project delivery.

Responsibilities:

Design, develop, and maintain backend services and APIs using C# and MS-SQL.

Create and manage efficient RESTful APIs to enable seamless integration with frontend applications.

Work closely with frontend developers, product managers, and stakeholders to ensure effective communication and alignment on project requirements.

Troubleshoot, debug, and optimize backend applications for maximum performance, reliability, and scalability.

Document code and workflows, adhering to best practices and coding standards.

Requirements:

Minimum of 4-6 years of experience in backend development, with strong expertise in C# and MS-SQL.

Proficient in designing and implementing RESTful APIs for web and mobile applications.

Strong knowledge of database design, querying, and optimization with MS-SQL.

Excellent communication skills to effectively collaborate with team members and stakeholders.

Nice-to-Have:

Experience working with Content Management Systems (CMS), especially Optimizely.

Familiarity with web development concepts and integration with frontend framework

Knowledge of agile methodologies and working in cross-functional, collaborative teams.

Skills & Requirements

C#, MS-SQL, RESTful API development, Backend services, Database design, Querying, Optimization, Debugging, Troubleshooting, Scalability, CMS, Optimizely, Web development, Frontend integration, Agile methodologies, Collaboration.

As an engineer, you will help with the implementation, and launch of many key product features. You will get an opportunity to work on a wide range of technologies (including Spring, AWS Elastic Search, Lambda, ECS, Redis, Spark, Kafka etc.) and apply new technologies for solving problems. You will have an influence on defining product features, drive operational excellence, and spearhead the best practices that enable a quality product. You will get to work with skilled and motivated engineers who are already contributing to building high-scale and high-available systems.

If you are looking for an opportunity to work on leading technologies and would like to build product technology that can cater millions of customers inclined towards providing them the best experience, and relish large ownership and diverse technologies, join our team today!

What You'll Do:

• Creating detailed design, working on development and performing code reviews.
• Implementing validation and support activities in line with architecture requirements
• Help the team translate the business requirements into R&D tasks and manage the roadmap of the R&D tasks.
• Designing, building, and implementation of the product; participating in requirements elicitation, validation of architecture, creation and review of high and low level design, assigning and reviewing tasks for product implementation.
• Work closely with product managers, UX designers and end users and integrating software components into a fully functional system
• Ownership of product/feature end-to-end for all phases from the development to the production.
• Ensuring the developed features are scalable and highly available with no quality concerns.
• Work closely with senior engineers for refining the and implementation.
• Management and execution against project plans and delivery commitments.
• Assist directly and indirectly in the continual hiring and development of technical talent.
• Create and execute appropriate quality plans, project plans, test strategies and processes for development activities in concert with business and project management efforts.

The ideal candidate is a passionate engineer about delivering experiences that delight customers and creating solutions that are robust. He/she should be able to commit and own the deliveries end-to-end.

What You'll Need:

• A Bachelor's degree in Computer Science or related technical discipline.
• 2-3+ years of Software Development experience with proficiency in Java or equivalent object-oriented languages, coupled with design and SOA
• Fluency with Java, and Spring is good.
• Experience in JEE applications and frameworks like struts, spring, mybatis, maven, gradle
• Strong knowledge of Data Structures, Algorithms and CS fundamentals.
• Experience in at least one shell scripting language, SQL, SQL Server, PostgreSQL and data modeling skills
• Excellent analytical and reasoning skills
• Ability to learn new domains and deliver output
• Hands on Experience with the core AWS services
• Experience working with CI/CD tools (Jenkins, Spinnaker, Nexus, GitLab, TeamCity, GoCD, etc.)

• Expertise in at least one of the following:

    - Kafka, ZeroMQ, AWS SNS/SQS, or equivalent streaming technology

    - Distributed cache/in memory data grids like Redis, Hazelcast, Ignite, or Memcached

    - Distributed column store databases like Snowflake, Cassandra, or HBase

    - Spark, Flink, Beam, or equivalent streaming data processing frameworks

• Proficient with writing and reviewing Python and other object-oriented language(s) are a plus
• Experience building automations and CICD pipelines (integration, testing, deployment)
• Experience with Kubernetes would be a plus.
• Good understanding of working with distributed teams using Agile: Scrum, Kanban
• Strong interpersonal skills as well as excellent written and verbal communication skills

• Attention to detail and quality, and the ability to work well in and across teams

Fresh graduates or up to 4 years of experience in HR role

Startup experience preferred

Manage hiring and day to HR operations of our engineering team

• Establish and maintain a trusted advisor relationship within the company’s IT, Commercial Digital Solutions, Functions, and Businesses you interact with
• Establish and maintain close working relationships with teams responsible for delivering solutions to the company’s businesses and functions
• Perform key management and thought leadership in the areas of advanced data techniques, including data modeling, data access, data integration, data visualization, big data solutions, text mining, data discovery, statistical methods, and database design
• Work with business partners to define ways to leverage data to develop platforms and solutions to drive business growth
• Engage collaboratively with project teams to support project objectives through the application of sound data architectural principles; support the project with knowledge of existing data assets and provide guidance on reusable data structures
• Share knowledge of external and internal data capabilities and trends, provide leadership, and facilitate the evaluation of vendors and products
• Utilize advanced data analysis, including statistical analysis and data mining techniques
• Collaborate with others to set an enterprise data vision with solid recommendations, and work to gain business and IT consensus

• Overall 15+ years of IT Environment Experience.
• Solid background as a data architect/cloud architect with a minimum of 5 years as a core architect
• Architecting experience in the cloud data warehouse solutions (Snowflake preferred, big query/redshift/synapse analytics-nice to have)
• Strong architecture and design skills using Azure Services( Like ADF/Data Flows/Evengrids/IOTHUB/EvenHub/ADLS Gen2 /Serverless Azure Functions/Logic Apps/Azure Analysis Services Cube Design patterns/Azure SQL Db)
• Working Knowledge on Lambda/Kappa frameworks within the data Lake designs& architecture solutions
• Deep understanding of the DevOps/DataOps patterns
• Architecting the semantic models
• Data modeling experience with Data vault principles
• Cloud-native Batch & Realtime ELT/ETL patterns
• Familiarity with Lucid Chart/Visio
• Logging & monitoring pattern designs in the data lake /data warehouse context
• Meta data-driven design patterns * solutioning expertise
• Data Catalog integration experience in the data lake designs
• 3+ years of experience partnering with business managers to develop technical strategies and architectures to support their objectives
• 2+ years of hands-on experience with analytics deployment in the cloud (prefer Azure but AWS knowledge is acceptable)
• 5+ years of delivering analytics in modern data architecture (Hadoop, Massively Parallel Processing Database Platforms, and Semantic Modeling)
• Demonstrable knowledge of ETL and ELT patterns and when to use either one; experience selecting among different tools that could be leveraged to accomplish this (Talend, Informatica, Azure Data Factory, SSIS, SAP Data Services)
• Demonstrable knowledge of and experience with different scripting languages (python, javascript, PIG, or object-oriented programming like Java or . NET)

• Bachelor’s degree in Computer Science, MIS, related field, or equivalent experience
• Experience working with solutions delivery teams using Agile/Scrum or similar methodologies
• 2+ years of experience designing solutions leveraging Microsoft Cortana Intelligence Suite of Products [Azure SQL, Azure SQL DW, Cosmos DB, HDInsight, DataBricks]
• Experience with enterprise systems, like CRM, ERP, Field Services Management, Supply Chain solutions, HR systems
• Ability to work independently, establishing strategic objectives, project plans, and milestones
• Exceptional written, verbal & presentation skills