Business Development Manager

Technical Support Executive

Overview

We are looking for a Technical Support Executive to provide on-site and remote support to clients. The role involves handling hardware, networking, and server-related issues, along with assisting clients via phone, email, and chat.

Key Responsibilities

• Provide technical support through calls, email, and chat
• Visit client locations in Mumbai and outstation when required for installation, troubleshooting, maintenance, and training
• Install, configure, and troubleshoot hardware, networking devices, servers, and GPU systems
• Coordinate with internal teams to resolve technical issues
• Maintain proper documentation of client queries and resolutions
• Work with the sales team to identify opportunities for upselling and cross-selling technical solutions
• Ensure timely responses and maintain professional communication with clients at all times

Requirements

• Bachelor’s degree in IT, Computer Science, or related field
• Basic knowledge of computer hardware, networking, servers, and GPU systems
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
• Willingness to travel for client support
• Strong problem-solving skills and ability to troubleshoot issues independently

Other details 

Office: Bhayander, Mumbai

Client Visits: Mumbai and outstation as required

Experience: 6 month – 1year experience

CTC : 10000 to 20000 per month depend on the interview

Fresher: for a fresher, we offer a 6-month internship, and after that, based on performance, full time opportunity 

Stipend - 5000 per month

1. Strong experience in Azure – mainly Azure ML Studio, AKS, Blob Storage, ADF, ADO Pipelines.
2. Ability and experience to register and deploy ML/AI/GenAI models via Azure ML Studio.
3. Working knowledge of deploying models in AKS clusters.
4. Design and implement data processing, training, inference, and monitoring pipelines using Azure ML.
5. Excellent Python skills – environment setup and dependency management, coding as per best practices, and knowledge of automatic code review tools like linting and Black.
6. Experience with MLflow for model experiments, logging artifacts and models, and monitoring.
7. Experience in orchestrating machine learning pipelines using MLOps best practices.
8. Experience in DevOps with CI/CD knowledge (Git in Azure DevOps).
9. Experience in model monitoring (drift detection and performance monitoring).
10. Fundamentals of data engineering.
11. Docker-based deployment is good to have.

COMPANY DESCRIPTION :

NNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!

JOB DESCRIPTION :

Company: NNIIT (On-Roll)

Salary: Upto 4LPA + Incentives

Job Location: Hyderabad (On site)

ROLES & RESPONSIBILITIES :

 Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.

 Calling to 250+ calls/day and maintain 3hrs of Talk-time thus booking 10 conductions for the week for each day

 Understand customer needs and requirements.

Route qualified opportunities to the appropriate sales executives for further development and closure.

 Close sales and achieve quarterly quotas

 Research accounts, identify key players and generate interest.

 Maintain and expand your database of prospects within your assigned territory Team with channel partners to build pipeline and close deals.

 Perform effective online demos to prospects.

FAQs :

Salary Expectation: Minimum 20,000 INR with the potential to reach up to 74,000 INR based on skills, experience, and interview performance.

Eligibility Criteria: Graduates with 1 to 3 years of experience in Ed-tech K9 & K12 background are eligible to apply.

Specific Skills Required: Good sales skills, proficiency in English, and strong communication abilities are essential.

Applicants: Both male and female candidates are welcome to apply.

ADDITIONAL INFORMATION :

Seniority Level: Mid-Senior level

Industry: E-Learning Providers

Employment Type: Full-time

Job Functions: Sales, Business Development

• Cloud: GCP
• Must have: BigQuery, Python, Vertex AI
• Nice to have Services: Data Plex
• Exp level: 5-10 years.
• Preferred Industry (nice to have): Manufacturing – B2B sales

• Excellent communication skills required

  • Should have the experience in working with the

  US, UK, and European customers

  • Developing and maintaining the prospect

  database

  • Market research and testing in new and growing

  markets

  • Lead generating campaigns via telephone and

  email

  • Demonstration and consultation meeting booking

  campaigns

  • Assisting the sales team to progress the sales

  cycle

  • Producing reports to show productivity
  • Email marketing campaigns

Job Description :

Our goal is to hire an individual Mid/Senior web developer, who is capable of working independently and accepting guidance from senior leads. Responsibilities are centered around helping the maintenance and ongoing development of our existing platform.

We are looking for a motivated, intelligent individual with a passion for information technology, who can hit the ground running within our existing systems.

Specific responsibilities include:

Develop and improve website functionalities to facilitate online experience through custom programming and installing third-party API solutions.

Work closely with internal teams to ensure the development of sites and applications meet business needs and standards.

Maintain the current websites for smooth functionalities.

Qualifications:

3 years+ experience in website development using HTML, CSS, Javascript, JSON and Ajax.

2 years+ experience with MySQL and PHP

Familiarity with responsive design.

Bachelor’s degree in Computer Science or equivalent degree.

Be able to learn new programming/scripting languages.

Version control (Git etc.)

You need to be self-motivated, reliable, organized, details and results-oriented. We value work ethic and integrity.

• Generating leads by identifying Specific Building Material Manufacturers / Suppliers.
• Meeting or exceeding sales goals.
• Negotiating contracts with prospective clients.
• Preparing weekly and monthly reports with respect to a number of calls, meetings & conversions.
• Giving sales presentations to a range of prospective clients.
• Coordinating sales efforts with marketing programs.
• Obtaining deposits and balance of payment from clients.
• Preparing and submitting sales contracts & following up fulfillment.
• Visiting clients and potential clients on a timely basis to ensure Customer Satisfaction & Subscription Renewals.
• Dual Reporting to Magnate + TSB management at regular intervals and/or when called for.

Candidate Pre Requisites & Qualification Criteria.

• Any Bachelors / Masters Degree with Min Exp of 2 years in Corporate Sales.
• Candidates with their Own Vehicle & Laptop will be given preference.
• Strong WiFi Connection at Residence in case of Future Lockdown(s).
• Candidate must be willing to travel Intra State & Inter-State to Unlock Sales Possibilities.
• Candidates from Real Estate / Building Materials / Concept Selling Backgrounds will be given preference.

Description

• Responsible for developing Web Applications.
• Design, Develop, enhance and test front-end, back-end web modules using Node.js, Express framework, My Sql and Mongo DB.
• Research and explore existing solutions, competition, to get a holistic understanding of the Design and development.
• Communicate and collaborate effectively with various teams for effective outcomes.
• Meet deadlines in a high intensity work environment 

Primary Skills :

• Proficient in Nodejs
• Understanding of Front-End Technologies
• Good Knowledge of Node
• Proficient in RESTful APIs and API Communications
• Good Grasp of Asynchronous Programming and Its Workarounds
• Database Schema Creation for Business Processes
• Working Knowledge in User Authentication and Authorization
• Write Efficient Code
• Implementing Data Protection
• Error-Handling Skills