Business Analyst - Digital Asset (MDM/PIM)

• emotional quotient and ideally should have been a pet parent having genuine love for dogs.We are seeking a skilled and experienced CRM Executive to join our team at a DogNation. The CRM executive will be responsible for developing and implementing strategies to increase customer loyalty, retention, and satisfaction through effective management of customer data and interactions. The ideal candidate will have a deep understanding of customer behavior and have a passion for providing exceptional customer service.

Roles & Responsibilities

• Develop and implement CRM strategies to increase customer retention, loyalty, and satisfaction. This may involve developing loyalty programs, creating personalized messaging, and analyzing customer data to identify opportunities for improvement.
• The CRM Executive will need to work closely with the marketing team to develop targeted and personalized campaigns that are designed to increase customer engagement and drive sales. This may involve segmenting the customer database based on customer behavior and developing campaigns that are tailored to each segment.
• The CRM Executive will be responsible for analyzing customer data to identify trends and opportunities for improvement. This may involve analyzing customer behavior, purchase patterns, and engagement levels to identify areas where improvements can be made.
• The CRM Executivewill be responsible for developing and maintaining customer databases to ensure data accuracy. This may involve implementing data quality checks, creating data cleansing processes, and ensuring that customer data is up-to-date and accurate.
• The CRM Executivewill need to work with cross-functional teams to ensure seamless customer experiences across all touchpoints. This may involve collaborating with customer service teams, marketing teams, and sales teams to ensure that the customer experience is consistent and positive.
• The CRM Executivewill be responsible for managing customer feedback and ensuring timely resolution of issues. This may involve developing processes for handling customer complaints, monitoring customer feedback channels, and collaborating with customer service teams to address issues in a timely manner.
• The CRM Executive will need to monitor and report on key performance metrics related to customer retention and satisfaction. This may involve tracking customer engagement levels, retention rates, and customer satisfaction scores, and providing regular reports to senior management.
• The CRM Executivewill need to stay up-to-date on industry trends and best practices in CRM. This may involve attending industry events, reading industry publications, and networking with other professionals in the field to stay informed about emerging trends and best practices.
• Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations
• The right candidate must have excellent attention to detail. Whether it's managing customer data or following strict instructions for dog care, attention to detail is essential to avoid errors and provide high-quality service.
• The right candidate should have a passion for dogs, should have a high emotional quotient and ideally should have been a pet parent having genuine love for dogs.

Key Responsibilities:

A. Sales and Business Development:

Develop and implement a comprehensive sales strategy for the admission business,

targeting Preschools, CBSE, ICSE, IGCSE, IB, and boarding schools within the assigned

territory.

Identify and prioritize target schools and institutions, generating leads through various

channels such as networking, referrals, and online research.

Conduct thorough research on individual schools, understand their admission processes,

pain points, and requirements, and tailor admission sales pitches and product offerings

accordingly.

Engage with school administrators, principals, admission officers, and other stakeholders

to demonstrate the value and benefits of the admission management solutions.

Conduct product presentations and demonstrations to highlight key features and

advantages of the solution.

Develop and negotiate pricing proposals, contracts, and agreements in collaboration with

the sales team and the legal department.

B. Relationship Building and Account Management:

● Build and maintain strong relationships with key decision-makers

● Act as a trusted advisor to schools, providing expert guidance on streamlining

admission processes, enhancing efficiency, and improving the overall admission

experience.

● Conduct regular check-ins with existing customers, address inquiries, and provide

excellent customer service.

● Identify upselling and cross-selling opportunities within the customer base and

develop strategies to maximize revenue.

C. Area Management:

● Effectively manage and prioritize the assigned area, including travel planning,

scheduling meetings, and optimizing sales routes.

● Attend relevant conferences, trade shows, and educational events to network,

gather market intelligence, and represent the organization.

Requirements:

● Proven experience in sales and business development, preferably within the

education sector, specifically in selling admission management solutions to CBSE,

ICSE, IGCSE, IB, and boarding schools.

● Strong understanding of the admission processes and challenges faced by

educational institutions.

● Excellent communication and presentation skills, with the ability to effectively

engage with school stakeholders at all levels.

● The proactive and results-driven mindset with a track record of meeting or

exceeding sales targets.

● Ability to build and nurture long-term relationships with customers.

● Strong negotiation and closing skills, with attention to detail in contract and

agreement management.

● Exceptional organizational and time management skills, with the ability to prioritize

tasks effectively.

● Willingness to travel within the assigned territory as required.

Location- Pune and Bangalore, Work from office

Roles & Responsibilities

• Keyword Research and Analysis:

Conduct comprehensive keyword research in Hindi to identify high-value and relevant search terms. Analyze keyword competition and trends to develop effective optimization strategies.

• On-Page Optimization:

Optimize website content, meta tags, headings, and other on-page elements for Hindi-focused keywords. Ensure content is well-structured, relevant, and accessible to search engines.

• Content Optimization:

Collaborate with content creators to develop SEO-friendly content in Hindi, ensuring proper keyword integration and relevance. Implement best practices for optimizing images, videos, and other multimedia content.

• Technical SEO:

Conduct regular website audits to identify and resolve technical SEO issues. Monitor website performance, crawl errors, and XML sitemaps to improve site health.

• Local SEO (Hindi Audience Market):

Implement local SEO strategies targeting specific regions where Hindi is prevalent. Optimize Google My Business listings and other local business directories.

• Link Building:

Develop and execute effective link-building strategies for Hindi-focused content. Build high-quality, relevant backlinks through outreach, partnerships, and content Promotion.

• SEO Reporting and Analysis:

Monitor, analyze, and report on key SEO performance metrics using tools like Google Analytics, Google Search Console, and third-party SEO tools. Provide actionable insights and recommendations based on data-driven analysis.

• Stay Current with SEO Trends:

Stay up-to-date with the latest SEO trends, algorithm changes, and industry best practices in both English and Hindi markets.

• Qualifications and Skills:

- Proven track record of successful SEO campaigns, particularly in Hindi-speaking markets.

- Fluent proficiency in Hindi and English languages, both written and spoken.

- Strong understanding of search engine algorithms and ranking factors.

- Experience with SEO tools such as Google Analytics, Google Search Console, SEMrush, Moz, Ahrefs, etc.

- Ability to work collaboratively in a team and manage multiple projects.

- Up-to-date knowledge of SEO trends and best practices.

- Proven experience as an SEO Specialist with a focus on Hindi markets.

- Relevant certifications in SEO and digital marketing (e.g., Google Analytics, Google Ads, etc.) is a plus.

Company link: https://www.catalystmi.com/" target="_blank">https://www.catalystmi.com/

Job Location: Mumbai (Hybrid)

Skill Requirement:

• People working on implementation/support/development of enterprise reconciliations/cash & liquidity management/payment or core banking software in banks and financial institutions is a must
• Strong technical skills in MS SQL, PL/SQL, SQL Loader, Stored Procedures, (Reporting Service and Integration Service) is a must
• Expertise of any or all of these core areas (Payment systems, ATM, Credit Card, Cash & liquidity, Core Banking, Securities, Confirmations) is a must
• Solid analytical and technical skills with regard to Transaction Lifecycle Management and Fintech software applications
• Client facing experience and experience with international customers strongly preferred
• Self-motivating, able to assume responsibility and work autonomously in a professional manner
• Willingness to travel upto 60 percent
• Willing to join within 30-45 days
• Good organizational skills including the ability to meet deadlines

Broad Job Responsibilities:

• During the first year, focus will be on consultant’s training on the product (technical and functional capabilities) along with handling product support related activities.
• Once the consultant has demonstrated sound capabilities and understanding of the product and its functions, he/she will be engaged in implementation related activities.
• Implementation Consultants help ensure that Transaction Lifecycle Management software applications are implemented and configured in accordance with standard business processes and meet client requirements.
• Consultants work directly with our clients mostly banks and financial institutions and provide guidance, make suggestions on how to best implement the software to provide the most value.
• Implementation Consultants work with Project Managers and other functional departments during the implementation and configuration of software applications,
• Define, develop, and document business requirements to ensure customer needs are captured and delivered
• Author specifications based upon client requirements, including functional test cases, for use in configuring and developing solutions during implementation as well as in custom integrations with other products.
• Build productive customer relationships and take responsibility for customer satisfaction.
• Work independently to complete tasks on time and collaborate with others as part of a team.
• Maintain project deliverables and documentation that can be recreated and leveraged as intellectual capital.
• Support custom integrations to ensure final product meets customer requirements
• Support customer during user acceptance testing cycle by resolving issues, answering questions, and guiding them through the process
• Provide written and verbal status reports to management on project status
• Participate in internal initiatives, e.g., process improvement, product improvement, and identifying best practices
• Own a customer facing project

Additional Skills Preferred:

• Knowledge on technical skills like C, C++, Python Scripting, Web services would be an added advantage
• Familiarity on Shell scripting would be an advantage
• Knowledge on Scripting such as Perl is preferred.

Personal Characteristics:

• Excellent interpersonal, oral and written communication skills.
• Commitment to own personal development
• Self-motivated, approachable, patient and reliable
• Ability to work in a multi-cultural environment

Benefits:

• Excellent opportunity to hone banking process knowledge along with technical skills
• Opportunity to work with a global banking product
• Excellent career growth prospects
• Opportunities to travel

Educational Qualification:

• Bachelor’s degree is a must

Expertrons is an initiative by experienced professionals turned entrepreneurs (IITB alum) having built a few of India's largest companies across multiple domains. This will be an opportunity to directly work with the founders. What we are looking for: An entrepreneurial, thoughtful and positive mindset/approach to solving large problems, capable of adapting to changing market conditions, willing to join a growing startup, a rational and no-nonsense approach and practical thought process.

Good-to-Have Attributes: Start-up experience, Android experience would be a plus. What we are looking for: An entrepreneurial, thoughtful and positive mindset/approach to solving large problems, capable of building a robust, scalable tech platform adaptable to changing market conditions, willing to join a growing startup, a rational and no non-sense approach and practical thought process.

Responsibilities and Duties

Good-to-Have Attributes: Start-up experience, Android experience would be a plus. What we are looking for: An entrepreneurial, thoughtful and positive mindset/approach to solving large problems, capable of building a robust, scalable tech platform adaptable to changing market conditions, willing to join a growing startup, a rational and no non-sense approach and practical thought process.

Required Experience, Skills and Qualifications

Required Skills: Database - MySQL, NoSQL (MongoDB), Restful Architectures, AWS, SAAS, JavaScript, PHP, Cordova