Marketing Executive

The primary purpose of this internship is to provide freshers with knowledge in web development. We conduct weekly communication classes to enhance communication skills. Additionally, special orientation classes covering topics such as customer satisfaction and work ethics. You will be given training on interview preparation. Our training method simulates the corporate training approach, where students report to their mentors. By the end of this internship, you will have a strong foundation in web development.

Mai Labs (Erstwhile P2e Labs) is a startup with the ambitious goal of creating the next Internet. We are dedicated to empowering the next billion users and democratizing the creation and unlocking of value on the Internet. With human interactions at the core, our technology acts as an enabler to unlock new opportunities for all Internet users, not the privileged few.

Our portfolio includes a range of innovative products, including an open world - immersive platform to help creators craft immersive environments and assets, and a work in progress immersive realm. We are inching towards our vision of creating a complete photorealistic virtual world with complete design freedom and autonomy to artists, designers & developers.

Who We Are:

We are building a trust based, people centric Company with focus on Users. Our team is proud to be building towards ‘Made-in-India’, building inclusive & compliant products for everyone in the community. We believe that People are core of our business, they build, they collaborate, they innovate, and they surprise themselves by becoming best version of themselves.

Beyond the ask of role requirements, we hire for willingness to challenge status quo, with proclivity towards collaboration.

Role: UX/ UI Designers (Experienced)

Location: Noida (5 Days - Work from Office)

What will you get to do?             

You will collaborate with our Design team, Product Managers, and Engineers to understand & craft research-based user preferences & needs. You will guide projects with designing thinking principles, conduct usability testing, take feedback and co-create pilot designs. Your stakeholders will look forward to your wireframes, design prototypes with information flow architecture. Visually appealing UI designs to ensure seamless, interactive and intuitive navigation for our consumers will be your priority.

You will stay up-to-date with new industry trends, protocols for best design practices, and will get our support to satiate your curiosity for emerging technologies.

Profile Expectations:

- A bachelor’s degree in design, or related fields. We are degree agnostic & focus on skills.

- Proven experience of 4-10 years as a UX/UI Designer. We will love to have detailed conversation on your portfolio showcasing innovative and visually striking designs.

- Proficiency in design tools like Adobe Creative Suite, Sketch, Figma, or etc.

- Great to have a solid understanding of user-centered design principles, information architecture, and interaction design on multiple platforms (Web, Mobile etc.).

- Communicate, collaborate, and articulate design ideas.

Generic Job Description for your easy reference:

• Manages day-to-day relations with the media, to include handling media queries, media interviews, and press conferences, preparing news releases and media kits, and promoting story lines; serves as the spokesperson on highly sensitive, complex or emergency situations.
• Provides direct and proactive advice, consultation, and assistance to the Head, public information matters, to include providing direct assistance in researching, providing information and developing messages.
• Cultivates and maintains knowledge of and relationships with key news media at local, state and national levels.
• Responds to and follows through on requests for information from the media and the public, determining appropriate, accurate response and appropriate university contacts for response; collaborates with the Custodian of Public Records to respond to requests for information in compliance with the Inspection of Public Records Act.
• Plans and disseminates internal and external communication of information through various media that is designed to keep public informed of accomplishments or points of view.
• Writes, edits, reviews and assures appropriate distribution of communication/public relations materials that have a wide impact including news releases, articles, speeches, on-line information services, and broadcast scripts; may oversee production and publication of communication/public relations materials and related communication.
• Gather, write, edit, coordinate and upload information for/to the web site; may assist with the design of consistent methodologies for the development of internet/intranet and new emerging technological communication resources.
• Leads or guides the work of a collaborative communication team as appropriate.
• Performs miscellaneous job-related duties as assigned.

• Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
• Mastermind creative ways to deliver an exceptional customer experience
• Developing and overseeing the implementation of customer service protocols
• Resolving complex customer problems or disputes in a professional manner
• Coaching and supporting team members to help them meet departmental goals
• Maintaining and documenting records of customer interactions for training purposes
• Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary

What you need to have:

• Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
• 5+ years prior experience in customer-facing roles
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls 
• Superior organizational and time management skills 
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
• Expertise in MS Excel, Word and PowerPoint 
• Customer Handling Experience in Fintech Setup Mandatory