Digital Marketing

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

Job Brief:

Minimum 4 years experience in B2B sales is required for this role. Bandidates with existing network of Schools, colleges, Factories & other MNCs will be given preference.

About the firm:

NVS is a 18-year-old people transportation firm that caters to over 30+ schools and corporations that include thousands of employees and parents, currently resulting in over 20,000+ Daily active users. We also have a software business that is 4 years old. We are a growing firm with a pan-India but Bangalore-heavy presence and are constantly innovating. We pride ourselves on providing top-notch feature-rich products and customer-centric reliable services. We are rapidly expanding to top schools, corporations, and new cities. We are keeping kids safe, ensuring employees reach the office on time and parents rest assured. NVS Travel Solutions is actively growing creating many opportunities for vertical promotions. The job security is high and the company has an environment of recognizing and rewarding performance. This company is a great place to learn and grow continually.

Job Responsibilities:

• To increase revenue by bringing in new clients for employee & student transportation services.
• To ensure profit margins are maintained.

Pre-Requisites:

• 4+ years of B2B sales experience 
• Prior experience selling to target customers (MNC’s, Industries, Institutions)
• Based in Bangalore.

Why join this role:

• Good salary 
• Great incentives - 0.5% of revenue generated (our average deal size is >1 crore)
• Opportunity for gaining exceptional recognition by claiming credit for addition of any new business.
• Job security, Health insurance.
• The company is 18 years old, extremely stable and growing at over 20% y-o-y.

Technical Skills Required

• Expert with BSPs and use of Peripheral Device Drivers, on Android and Linux Operating Systems

• Expert with device boot for speed and absolute reliability on headless devices
• Expert allocation/efficient use of operating infrastructure: memory, CPU, I/O, and serial communications
• Expert full stack application development on Android and Linux Operating systems:
• Java, Kotlin, JS, C/C++, ---- a plus to have Python
• Expert use of various build and debug tools for Android and other Operating Systems
• Skilled at architecture and implementation of custom algorithms and rules engines using onboard sensors for industrial applications: ex: fall detect, collision avoidance, man down, alerts
• Skilled with battery life optimizations
• Skilled with implementation of user interfaces for devices based on requirements 
• Skilled with Sensor Integration in Android or other OS framework (Linux, RTOS)
• Skilled with device configuration management
• Experience to integrate and tune camera and audio subsystems for VOIP and Video calling
• Able to port and integrate from/to one chipset to another
• Able to support device software across product life cycle
• Understanding of enterprise grade application requirements, networking and network security
• Experience with application/device diagnostics and self-healing configurations for enterprise grade solutions
• Experience with secure over the air software/firmware upgrades, device configuration and management from network server
• Experience with design and support for factory provisioning and test

Role and Responsibilities:

As a PHP Developer, you will be responsible for collaborating with our cross-functional teams to design, develop, and maintain web applications that meet our clients' requirements. Your role will involve the following responsibilities:

• Develop and maintain web applications using PHP and other relevant technologies.
• Collaborate with front-end developers, designers, and other stakeholders to ensure seamless integration of front-end and back-end components.
• Write clean, efficient, and well-documented code while adhering to coding standards and best practices.
• Participate in the entire application lifecycle, from concept and design to testing, deployment, and maintenance.
• Troubleshoot, debug, and resolve issues related to web application functionality and performance.
• Optimize applications for maximum speed and scalability.
• Stay up-to-date with industry trends and emerging technologies to continually improve your skills and the solutions we provide.
• Actively participate in code reviews, knowledge sharing, and continuous improvement initiatives.
• Collaborate with project managers to meet project milestones and deliver high-quality solutions on time.

Qualifications and Skills:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience as a PHP Developer with a strong portfolio of web applications.
• Proficiency in PHP, MySQL, JavaScript, HTML, CSS, and related technologies.
• Experience with PHP frameworks such as Laravel, Symfony, or CodeIgniter.
• Familiarity with version control systems (e.g., Git).
• Strong problem-solving skills and a proactive attitude towards challenges.
• Good understanding of software development principles and design patterns.
• Excellent communication and teamwork abilities.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Attention to detail and a commitment to producing high-quality work.

Additional Information:

• This is a full-time position based at our Bhilai office.
• Competitive salary and benefits package.
• Opportunities for skill development and career growth within the company.
• Collaborative and vibrant work environment.

We are looking for a highly capable Node.js developer to optimize our mobile-based application performance. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.

To ensure success as a Node.js developer, you should possess extensive knowledge of Node.Js based services and experience in a similar role. An accomplished Node.js developer will be someone whose expertise results in the stable, fast, and secure exchange of data between servers and end-users.

Roles and Responsibilities

• Actively participate in the overall application lifecycle.
• Focus on coding and debugging.
• Collaborate with front-end developers.
• Define and communicate technical and design requirements.
• Build a high-quality reusable code that can be used in the future.
• Create sustainable and functional web applications with clean codes.
• Learn about new technologies and stay up to date with current best practices.
• Conduct UI tests and optimize performance.
• Train, help, and support to other team members.

Requirements

• Hands-on backend mobile app/web development experience
• At least four years' experience as a Node.js developer.
• Hands-on experience of working on MongoDB database
• Knowledgeable of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3
• Good understanding of server-side CSS pre-processors
• Proven experience creating user authentication and authorization between multiple systems, servers, and environments
• Capability to integrate multiple data sources and databases into one system
• Proven experience managing of hosting environment, that includes database administration and scaling an application to support load changes
• Ability to setup, administer of backups, data migration, transformation, and scripting.
• Knowledgeable of OWASP security principles
• Understands “session management” in a server environment
• Tech/M.Tech in Computer Science or a related field

Job Brief -

• We are looking for a Facebook & Google Ads expert to support our lead strategists with social & search ad campaigns for our clients. 
• You will be tasked with pulling reports, making optimization recommendations, getting ads live, and making strategy adjustments as needed. 
• You'll learn how we create and optimize campaigns using our process and conversion techniques that deliver real results and get to share in the success of our marketing/advertising objectives. You will spend most of your time in Google Ads, Facebook & Linkedin & experience with Google Analytics, and Google Tag Manager is a must.

We are hiring for mid-senior level frontend angular developers.

Requirement:

- Minimum 1-year experience in building web apps.

- Minimum 1-year experience with Angular.

- Extensive knowledge about Angular 7+

- Know about angular services, components, and directives and it's lifecycle.

- Proficient in logic building and playing with data structures.

- Flexible to learn and/or execute a project with other frameworks i.e. Vue or React.

- Writing flexible and reusable components

- Complete knowledge about Rest API's and integration

- Creating type-safe models for API calls.

Job Type: Full-time