Cyber Security

The Context:

Leading brands in financial services, retail, pharma, consumer goods, telecom, auto and other industries struggle with building a differentiated but consistent customer experience and with driving sales productivity at the same time.

Based on over 20 years of experience, we have developed an industry leading sales readiness & enablement platform that upskills, engages & enables frontline reps to enhance customer conversations to boost sales & customer experience.

By habituating sales & customer facing reps through gamification, automation and insights, Master-O provides clearer linkages between the rep's preparedness & his or her productivity.

However, scaling excellence requires exceptional operational leadership and strategic execution. That's why this role is perfect for a results-driven leader who thrives on building systems, driving performance, and turning strategic vision into measurable outcomes.

About the Role

We are looking for a seasoned professional with experience in project management & content development to join our team and serve as the operational backbone of our organization, driving excellence across customer implementations.

This is a high-impact role that combines strategic thinking with hands-on execution. Reporting to the Founder, this role is key to ensuring consistent, efficient, and timely execution of client projects & content through strong team leadership, operational oversight, and delivery process management. The role includes direct client-facing responsibilities and plays a critical internal role in optimizing team performance and engagement outcomes. You will lead & oversee the delivery of high-quality client engagements by our India-based team.

Key Result Areas:

• 8+ years of experience in one or more of the following areas: program operations,—ideally in a B2B & edtech context.
• Operational strength in systems setup, logistics, and troubleshooting, with experience managing large datasets or platforms.
• Proven ability to work cross-functionally with customer success, content, engineers, product and teams
• Strong team management, project management and organizational skills, with the ability to juggle multiple workflows in a fast-paced environment.
• Excellent written and verbal communication skills, with a talent for translating technical concepts for non-technical audiences including creative copywriting.
• Comfort with ambiguity and a bias toward action; you enjoy building and iterating in evolving contexts.
• A collaborative and entrepreneurial mindset, eager to contribute and coordinate effectively with diverse partners.
• High level of professionalism, discretion, and integrity when handling sensitive information.
• Proficiency in relevant software tools such as Microsoft Office Suite, Canva, project management platforms, and communication tools.
• Implement and enforce project delivery standards and best practices across teams, including quality assurance reviews and risk mitigation
• Mentor and coach teams to develop consulting capabilities, strengthen analytical rigor, insight generation skills, and improve project execution skills
• Collaborate closely with Leads to track project progress, identify delivery risks, and recommend corrective actions
• Help define and implement best practices for effective and efficient cross project delivery at both local and global local level
• Drive continuous improvement initiatives focused on enhancing delivery processes, tools, and methodologies
• Lead local onboarding and training initiatives, in collaboration with the product & HR team
• Track key project performance metrics (e.g., utilization, quality scores, deadlines) and report progress to senior leadership

What We Value

We recognize that not every candidate will meet every qualification listed. If you’re excited about this role and believe you have relevant experience or transferable skills, we encourage you to apply. We value curiosity, a growth mindset to take initiatives and a commitment to disciplined execution.

Qualifications, Skills & Experience:

Essential Requirements:

• 10+ years of experience in consulting, strategy, operations, or business development roles ideally in small sized organizations

• Proven track record of driving operational excellence and cross-functional leadership

• Strong background in B2B SaaS or enterprise software companies

• Experience in digital marketing and brand building for technology companies

• Demonstrated success in revenue generation and go-to-market execution

• MBA or equivalent from a top-tier institution preferred

What We Offer:

• Direct impact on company strategy and growth trajectory

• Diverse responsibilities spanning operations, project management, content and leadership

• Growth opportunities in expanding markets with significant potential

• Collaborative environment working closely with founders and senior leadership

• Competitive compensation with performance bonuses

• Professional development opportunities and continuous learning environment

• 0-2 years exp in Product Support Role.
• Need to Understand the product and features, to demonstrate them to the end users.
• Sound knowledge of Java and SQL
• Need to Analyze and Resolve the Product specific queries, MySQL.
• Consistently Deliver customer requirements.
• Engage with the Development team and manage the progress of cases.
• Should be able to cope with a high-pressure work environment.
• The working model will be 24X7.

Must require

• Good Communication both verbal and written
• Analytical skills
• Team player

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Must have strong experience in Information Security Management system(ISMS), creation of policy, procedures and implementation.
• Operates as a key contributor to the RFP, Third-Party Risk assessment, cloud security assessment etc.
• Lead the strategic and tactical development of information security framework, risk management and new compliance initiatives
• Subject matter expertise in ISO 27001, SOC2, CCPA, CPRA, GDPR, PCI DSS and HIPAA.
• Must have a strong experience in the documentation process and reviewing MSA, SCC, SLA & DPA.
• Good knowledge of BCP/DR, Incident response, VA/PT and Audit methodologies of various compliance frameworks.
• Good knowledge of Access management, Network, Application Security, Encryption, Backup, Physical Security, ISMS Training & Awareness etc..
• Ability to deal with the customers and vendors on Security and privacy matters.
• Knowledge of Core IT processes, SDLC, network infrastructure will be useful.

• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into IT security issues
• Ability to present ideas in business-friendly and user-friendly language.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Highly self-motivated and hardworking.

• Bachelor’s/master's degree in Security, Computer Science, Management Information Systems, Engineering or related field.
• Should be at least ISO 27001 lead auditor or lead implementer. 
• 3+ years of related work experience in information security governance, risk and compliance (GRC) or relevant compliance roles in the SaaS industry.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.