Content Writer

Mainframe developer

CICS

VSAM

COBOL

DB2, online Batch, Development exp needed (not into support/maintance/ enhancement)

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

About CarWale: CarWale's mission is to bring delight in car buying, we offer a bouquet of reliable tools and services to help car consumers decide on buying the right car, at the right price and from the right partner. CarWale has always strived to serve car buyers and owners in the most comprehensive and convenient way possible. We provide a platform where car buyers and owners can research, buy, sell and come together to discuss and talk about their cars.We aim to empower Indian consumers to make informed car buying and ownership decisions with exhaustive and un-biased information on cars through our expert reviews, owner reviews, detailed specifications and comparisons. We understand that a car is by and large the second-most expensive asset a consumer associates his lifestyle with! Together with CarTrade & BikeWale, we are the market leaders in the personal mobility media space.About the Team:We are a bunch of enthusiastic analysts assisting all business functions with their data needs. We deal with huge but diverse datasets to find relationships, patterns and meaningful insights. Our goal is to help drive growth across the organization by creating a data-driven culture.

We are looking for an experienced Data Scientist who likes to explore opportunities and know their way around data to build world class solutions making a real impact on the business. 

Skills / Requirements –

• 3-5 years of experience working on Data Science projects
• Experience doing statistical modelling of big data sets
• Expert in Python, R language with deep knowledge of ML packages
• Expert in fetching data from SQL
• Ability to present and explain data to management
• Knowledge of AWS would be beneficial
• Demonstrate Structural and Analytical thinking
• Ability to structure and execute data science project end to end

Education –

Bachelor’s degree in a quantitative field (Maths, Statistics, Computer Science). Masters will be preferred.

Selected intern's day-to-day responsibilities include:

1. Bringing authentic reviews from the respective college. (Preferably MBA)

2. Acting as POC for the college and Collegedunia

3. Working on marketing plans and carrying out campaigns to generate reviews for the brand

4. Minimum assured amount is subject to performance

• Perform qualitative and quantitative research and consultation on relative markets
• Keep up-to-date knowledge of the industry and related markets being researched
• Understand the needs of the hiring organization or client in order to target research to their benefit
• Contact companies and agencies who can provide useful financial data
• Create clear and useful reports and recommendations for organizational use
• Communicate with business leaders, financial officers and market representatives
• Interpret markets to conclude financial recommendations for clients
• Advise businesses to buy or sell products based on market insights

We're looking for an experienced and mature engineer (2-6 yrs experience), who wants to build incredible products while shaping the architecture, tools, and engineering culture of our company

Responsibilities:

• Architect and build our native Android application using Java or Kotlin.
• Set up our backend using either the MEAN (Mongo, Node) or Django stack.
• Collaborate with the design team on feasibility and design reviews.
• Set up DevOps processes - CI/CD and release management.
• Hire an additional backend engineer to scale the application based on requirements.

Requirements:

• You possess strong computer science fundamentals.
• You have native Android application development skills - with Java/Kotlin as a framework.
• You have strong knowledge of Android UI design principles, patterns, and best practices.
• You have built backends for mobile applications - using the MEAN or Django stack.
• You have some mobile app projects that are worthy of public view (Play Store, Github).
• You like discussing a plan upfront, welcome open collaboration and are an excellent verbal and written communicator.
• We’re a fast-paced environment so while we value robustness, we also hope for speed. You’ll hop from project to project and should be a self-starter.
• You are open to learning new stuff (important).
• You are humble, kind, and are open to feedback (important)

The role will be focused on the frontend in the sales function. You will be responsible for  acquiring new customers and create a pipeline for enterprise accounts. This will be a IC and enterprising opportunity, in a start-up environment, so we are looking for a motivated self-starter.

Delhi and Mumbai

• Creating a list of enterprise accounts and win them with consultative sales approach
• Pitch the company and its products through rigorous prospecting
• Strike and initiate conversations with high-profile personas in prospective companies.
• Mapping market and innovate in outbound approach
• Excellent presentation and sound understanding on 
• Maintain discipline in CRM update , customer engagement and company policies

An enthusiastic individual from SAAS, E-com, Fintech or entrepreneurial background

• 8-10 years of B2B India Sales.
• Graduate in any stream or an equivalent educational qualification.
• Have a basic knowledge of technology and a detailed understanding of India sales and market
• Excellent communication and interpersonal skills.
• Well versed in using tools such as LinkedIn, HubSpot, etc.
• Be self-motivated, data-driven, and result-oriented.

You will work with the Sales team and report to the President - Sales and BD.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

Currently we are looking for the HR Role with experience in Talent Acquisition. PFB JD for your reference. You can visit http://www.transven.com">www.transven.com for company details.

Job Description :

• Answering employee questions
• Creating and distributing documents
• Serving as a point of contact with benefit vendors/administrators
• Maintaining computer system by updating and entering data
• Setting appointments and arranging meetings
• Maintaining calendars of HR management team
• Compiling reports and spreadsheets and preparing spreadsheets

Recruitment/New Hire Process

• Participating in recruitment activities
• Cold calling & talent acquisition activities
• Posting job ads and organizing resumes and job applications
• Scheduling job interviews and assisting in interview process
• Ensuring background and reference checks are completed
• Conducting benefit enrollment process
• Administering new employment assessments

Payroll and Benefits Administration

• Processing payroll, which includes ensuring vacation and sick time are tracked in the system

Record Maintenance

• Maintaining current HR files and databases
• Updating and maintaining employee benefits, employment status, and similar records
• Maintaining records related to grievances, performance reviews, and disciplinary actions
• Performing file audits to ensure that all required employee documentation is collected and maintained
• Performing payroll/benefit-related reconciliations
• Performing payroll and benefits audits and recommending any correction action

Job Responsibilities

• Manage a team of talented engineers and oversee daily execution
• Work with product managers in planning sprints and task estimation
• Remove roadblocks for teams and increase delivery velocity
• Provide technical leadership to the team
• Be Technical SME in client meetings
• Be a stickler for code quality, test coverage
• Coach and grow engineering team

To be successful in this role, you need to have/be:

• Proven track record in managing engineering teams and delivering quality products.
• Experience in Ruby on Rails, React JS tech stacks
• Experience in building high performance web applications/APIs
• Top notch analytical/problem solving/debugging skills
• Should have proven ability to build, lead and develop a team
• Strong communication skills with the ability to clearly articulate needs as well as provide the team with a clear overview of the priorities
• Excellent verbal, analytical, organizational, and written skills