Manager Medical Billing

What You’ll Be Doing: 

Talent Acquisition & Recruitment 

• Own end-to-end recruitment for the Jaipur office across Engineering, Product, Sales, and Operations roles 

• Partner with hiring managers to define job requirements, craft compelling JDs, and build structured interview processes 

• Build and manage a strong talent pipeline through LinkedIn, job portals, referrals, college partnerships, and startup communities 

• Conduct initial screening interviews and coordinate the full interview loop — scheduling, feedback collection, and debrief facilitation 

• Negotiate and extend offers; manage the candidate experience from first touchpoint to Day 1 

• Track and report on key recruiting metrics: time-to-fill, offer-to-acceptance rate, source quality, and pipeline health 

• Proactively build talent pools for high-frequency roles to reduce reactive hiring cycles 

Onboarding & New Hire Experience 

• Design and continuously improve a world-class onboarding experience for every new hire in Jaipur 

• Run structured Day 1–5 orientation programs covering company culture, tools, team introductions, and role clarity 

• Coordinate with IT, Finance, and team managers to ensure access, equipment, and a ready workspace before Day 1 

• Manage onboarding documentation: offer letters, NDAs, compliance forms, and benefits enrollment 

• Assign onboarding buddies and ensure 30/60/90-day check-in cadences are in place for every new hire 

• Collect and act on onboarding feedback to continuously raise the bar on the new hire experience 

Offboarding & Exit Management 

• Manage the full offboarding lifecycle with care and professionalism — from resignation to final settlement 

• Conduct structured exit interviews and synthesize insights to share with leadership for retention improvements

• Coordinate with IT and Finance to ensure smooth access revocation, asset retrieval, and full-and-final processing 

• Maintain compliance with applicable labor laws and ensure all exit documentation is complete and accurate 

• Champion a positive exit experience that preserves the relationship and the company's employer brand 

Culture, Engagement & Employee Experience 

• Act as the culture custodian for the Jaipur office — translate company values into day-to-day practices and rituals 

• Design and run employee engagement initiatives: team events, recognition programs, town halls, and celebratory moments 

• Run quarterly pulse surveys and eNPS; analyze results and drive actionable follow-throughs with leadership 

• Build psychological safety by being an approachable, trusted HR partner — someone people actually want to talk to 

• Collaborate with the central People team (if applicable) to roll out company-wide culture programs locally 

• Champion diversity, inclusion, and belonging initiatives within the Jaipur office 

HR Operations & Compliance 

• Maintain accurate and up-to-date employee records, HRIS data, and documentation for all Jaipur staff 

• Oversee attendance, leave management, and payroll inputs in coordination with Finance • Ensure compliance with local labor laws, statutory requirements (PF, ESIC, gratuity), and company policies 

• Handle employee relations matters sensitively — grievances, performance conversations, and policy queries 

• Continuously improve HR processes and documentation; build and maintain an accessible HR knowledge base 

REQUIRED SKILLS & QUALIFICATIONS: 

Must-Haves: 

• 6-7 years of progressive HR experience, with at least 1 year in a standalone or lead HR capacity 

• Strong end-to-end recruitment experience — you have hired for technical and non-technical roles independently 

• Proven experience owning onboarding and offboarding programs, not just participating in them 

• Excellent interpersonal skills — you build trust quickly and communicate with empathy and clarity

• Organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment 

• Working knowledge of Indian labor laws, statutory compliance, and HR best practices 

• Proficiency in HRIS tools, ATS platforms, and Google Workspace / Microsoft Office 

Great to Have: 

• Previous experience in a B2B SaaS, tech startup, or high-growth product company 

• Experience building or scaling an HR function from scratch in a new office or geography 

• Familiarity with tools like Keka, Darwinbox, Greenhouse, Lever, or similar HRIS/ATS platforms 

• Passion for employer branding and experience contributing to a company's external people narrative 

• MBA in HR or a relevant professional certification 

REPORTING: This position will report to Sr. Manager - HR 

• Responsible for calling Insurance companies (in the US) on behalf of doctors/physicians and follow up on outstanding Accounts Receivable
• Depth knowledge about denial management, AR follow-up, Claim rejections.
• To prioritize the pending claims for calling from the aging basket
• Should be able to convince the claims company (payers) for payment of their outstanding claims
• To check the appropriateness of the insurance information given by the patient if it is inadequate or unclear. To make a physical call by following the international norms and applicable rules for confidentiality and HIPAA compliance
• Escalate difficult collection situations to management in a timely manner.
• Should have basic knowledge of the entire Revenue Cycle Management (RCM)
• Sound knowledge of U.S. Healthcare Domain (Provider side) methods for improvement on the same

Skills required:

• Excellent communication skills
• Excellent interpersonal skills

Educational Qualification & Work Experience:

• Graduation in any stream
• Additional certification in typing, a medical prescription will be preferred
• Min. 1 years work experience

• 10+ years of Collections experience in financial services (consumer credit or marketplace lending platforms/Banking/NBFC) and 5+ years of inhouse collection team management/leadership experience
• Demonstrated success leading a team in a fast-paced setting, managing SLAs across multiple channels, and achieving goals
• Excellent verbal and written communication, as well as presentation and facilitation skills with the ability to express complex concepts in plain language to reach broader audiences
• Excellent work ethic with result-driven attitude
• Demonstrated ability and comfort working in a start-up environment with an agile team, fast-evolving roles and responsibilities, variable workload, and tight deadlines with a high degree of autonomy

Personality Traits :

• Dynamic and Pro-active, Fast-Paced
• Desire to make an Impact on Positive Customer Experience
• Ability to work independently without supervision
• Strong work ethic