Sales Specialist

Role Description

This is a full-time on-site role for an Account Executive at First Connect Worldwide in Noida. The Account Executive will be responsible for managing client accounts, developing new business opportunities, and ensuring customer satisfaction. Daily tasks include negotiations, contract management, and resolving customer inquiries.

Qualifications

• Sales, Account Management, and Customer Relationship Management skills
• Excellent communication and negotiation abilities
• good experience in accounts
• Strong analytical and problem-solving skills
• Experience in freight brokerage is a plus
• Bachelor's degree in Business, Logistics, or related field
• female candidates

Job Type: Full-time

Night shift

We are looking for a highly skilled Salesforce Principal Consultant to make our team even stronger with his/her leadership skills. The ideal candidate must be fluent in English. A solid experience in an agile development environment is essential. If you are an innovative, passionate, hands-on problem-solver who is prepared to think out of the box, hands-on with coding, and be challenged, this is perfect for you.

Responsibilities

● Demonstrate thought leadership in Salesforce CRM and Platform innovations and practices.

● Ability to provide technical governance across Salesforce Platform solutions.

● Assess and improve the efficiency and effectiveness of the Salesforce application solutions to ensure user requirements and to meet the business objectives in a timely and cost-effective manner.

● Identify & highlight different risks involved and work on mitigation plans.

● Mentoring team members to bring them up to speed.

● Drive and build a culture of learning throughout the team and improve core Salesforce expertise and come up with innovation and reusable components.

● Lead and guide the team during various phases of the project including (but not limited to) design, coding, unit testing to deployment. ● Act as a bridge between the development team and the customer.

● Provide technical expertise in identifying, evaluating, and developing technology solutions including integrations with other enterprise software solutions.

● Participate in all phases of the software development lifecycle, including discovery, analysis, requirements definition, solution design, configuration, code development, testing, peer code review, deployment, and support.

● Maintain a proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet goals successfully.

● Ability to work within tight deadlines and effectively prioritize and execute tasks in a high-pressure environment.

● Interact directly with managers and teams as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.

● Ability to lead stakeholders across the organization at all levels to consensus in asserting an architecture that aligns the business objectives.

Tech Skills Checklist

● 8+ years of Salesforce experience.

● At least 4+ years of experience leading a technical team or in a senior role taking technical ownership.

● Must have Hands-on experience on multiple Salesforce cloud offerings, like Sales, Service, Communities, etc.

● Extensive development experience with Salesforce development technologies; Salesforce, Apex, Data modeling, Workflow, SOQL, SOSL Approval process, and Security using Roles/Profiles/Sharing Settings.

● Strong problem-solving skills with the ability to work on multiple assignments in a fast-paced and rapidly changing work environment.

● In-depth knowledge of JavaScript, REST API, SOAP API, XML, UML, Ajax, JSON, HTML/CSS.

● Experience in query and code optimization to improve the performance of applications.

● Experience in Release Management and Continuous Integration Methodologies.

● Experience in the Implementation of Various Tools for Code Reviews, Version Control and Deployment.

● Collaborating with the QA team to define test cases and metrics, and resolve questions about test results.

● Proven experience in building POC’s, demos, and participating in requirement gathering sessions OR pre-sales meetings with prospective customers.

● Experience with Agile software development methodologies. Soft

Skills Checklist

● Excellent verbal and written communication skills. The ability to communicate complex issues in a concise easy-to-follow manner is essential.

● Should have Exceptional Leadership Skills.

● Holding Strong Work Ethics.

● Self-motivated to learn new applications and domains, and love challenging yourself to constantly raise the bar.

● Strong analytical and problem-solving skills, Ability to diagnose and troubleshoot problems quickly.

● Ability to take full ownership of tasks and projects.

● Team player with excellent interpersonal skills.

● Possess a Can-Do attitude to overcome challenges.

● Should have proactive time management skills.

Role Introduction

• This role involves guiding the DevOps team towards successful delivery of Governance and

toolchain initiatives by removing manual tasks.

• Operate toolchain applications to empower engineering teams by providing, reliable, governed

self-service tools and supporting their adoption

• Driving good practice for consumption and utilisation of the engineering toolchain, with a focus

on DevOps practices

• Drive good governance for cloud service consumption

• Involves working in a collaborative environment and focus on leading team and providing

technical leadership to team members.

• Involves setting up process and improvements for teams on supporting various DevOps tooling

and governing the tooling.

• Co-ordinating with multiple teams within organization

• Lead on handovers from architecture teams to support major project rollouts which require the

Toolchain governance DevOps team to operationally support tooling

What you will do

• Identify and implement best practices, process improvement and automation initiatives for

improvement towards quicker delivery by removing manual tasks

• Ensure best practices and process are documented for reusability and keeping up-to date on

good practices and standards.

• Re-usable automation and compliance service, tools and processes

• Support and management of toolchain, toolchain changes and selection

• Identify and implement risk mitigation plans, avoid escalations, resolve blockers for teams.

Toolchain governance will involve operating and responding to alerts, enforcing good tooling

governance by driving automation, remediating technical debt and ensuring the latest tools

are utilised and on the latest versions

• Triage product pipelines, performance issues, SLA/SLO breaches, service unavailable along

with ancillary actions such as providing access to logs, tools, environments.

• Involve in initial / detailed estimates during roadmap planning or feature

estimation/planning of any automation identified for a given toolset.

• Develop, refine, and tune integrations between various tools

• Discuss with Product Owner/team on any challenges from implementation, deployment

perspective and assist in arriving probable solution and escalate any risks to get them

resolved w.r.t DevOps toolchain.

• In consultation with Head of DevOps and other stake holders, prioritization of items, item-

task breakdown; accountable for squad deliverables for sprint

• Involve in reviewing current components and plan for upgrade and ensure its communicated

to wider audience within Organization

• Involve in reviewing access / role and enhance and automate provisioning.

• Identify and encourage areas for growth and improvement within the team e.g conducts

regular 1-2-1’s with squad members to provide support, mentoring and goal setting

• Involve in performance management ,rewards and recognition of team members, Involve in

hiring process.• Plan for upskill of team to know about tools and perform tasks. Ensure quicker onboarding

of new joiners/freshers to team to be productive.

• Review ticket metrics to measure the health of the project including SLAs and plan for

improvement.

• Requirement for on call for critical incidents that happen Out of Hours, based on tooling SLA.

This may include planning standby schedule for squad, carrying out retrospective for every

callout and reviewing SLIs/SLOs.

• Owns the tech/repair debt, risk and compliance for the tooling with respect to

infrastructure, pipelines, access etc

• Track optimum utilization of resources and monitor/track the delivery schedule

• Review solutions designs with the Architects / Principal DevOps Engineers as required

• Provide monthly reporting which align to DevOps Tooling KPIs

What you will have

• Candidate should have 8+ years of experience and Hands-on DevOps experience and

experience in team management.

• Strong communication and interpersonal skills, Team player

• Good working experience of CI/CD tools like Jenkins, SonarQube, FOSSA, Harness, Jira, JSM,

ServiceNow etc.

• Good hands on knowledge of AWS Services like EC2, ECS, S3, IAM, SNS, SQS, VPC, Lambda,

API Gateway, Cloud Watch, Cloud Formation etc.

• Experience in operating and governing DevOps Toolchain

• Experience in operational monitoring, alerting and identifying and delivering on both repair

and technical debt

• Experience and background in ITIL/ITSM processes. The candidate will ensure development

of the appropriate (ITSM) model and processes, based on the ITIL Service Management

framework. This includes the strategic, design, transition, and operation services and

continuous service improvement

• Provide ITSM leadership experience and coaching processes

• Experience on various tools like Jenkins, Harness, Fossa,

• Experience of hosting and managing applications on AWS/AZURE•

• Experience in CI/CD pipeline (Jenkins build pipelines)

• Experience in containerization (Docker/Kubernetes)

• Experience in any programming language (Node.js or Python is preferred)

• Experience in Architecting and supporting cloud based products will be a plus

• Experience in PowerShell & Bash will be a plus

• Able to self manage multiple concurrent small projects, including managing priorities

between projects

• Able to quickly learn new tools

• Should be able to mentor/drive junior team members to achieve desired outcome of

roadmap-

• Ability to analyse information to identify problems and issues, and make effective decisions

within short span

• Excellent problem solving and critical thinking

• Experience in integrating various components including unit testing / CI/CD configuration.

• Experience to review current toolset and plan for upgrade.

• Experience with Agile framework/Jira/JSM tool.• Good communication skills and ability to communicate/work independently with external

teams.

• Highly motivated, able to work proficiently both independently and in a team environment

Good knowledge and experience with security constructs –

We are looking for a Business Development Manager (Client Relationship Manager) to create and nurture long-term relationships with offshore clients & pursuing new business opportunities.

In this role, you should be an excellent communicator who’s able to grasp clients’ needs and brainstorm ways to fulfill them. If you also have a background in customer services such as handling offshore IT (Software & Services) clients and knowledge of the IT (Software & Services) industry, 

Responsibility:

• Working knowledge of bidding portals like - Upwork, LinkedIn, Hubstaff, Freelancer, Guru Etc.
• Working knowledge of Lead Generation, Identifying, creating, and pursuing new business opportunities and clients.
• Knowledge of client communication using emails, chat, audio and video call, and Skype call.
• Functioning as a primary bridge between the business, operations, and technical areas in the initial phases of the project cycle.
• Generating Leads, Client communication, and Follow-ups.

Qualifications and Skills

• Should have experience of 1-3 years in Business Development.
• Must have excellent communication skills (written & Oral).
• Proven experience as a Client Relations Manager / Relationship Manager / Business Development Manager.
• Proven track record of handling offshore clients and exceeding targets
• Background in customer service; IT industry knowledge is a must.
• Ability to deal with people diplomatically
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms.

Responsibilities

• The employee will be Spocsperson for all back office activities for one of our client
• Responding to queries via mail and inbound calls.
• Generating bulk offer letters and salary slips and sending them on mail
• Documentation , updating of details and onboarding of received data in master file.
• Verification of bank details.
• Sharing and maintaining database of Esic and PF to employees.
• Updating Nominee details and family details of employees
• Any other back office and data maintenance activities as required in future.
• Payroll Data Sheet Maintenance where verifying the attendance and salary details including its ESIC , PT , PF Calculation etc.

Key Skills Required

• Excellent hands on practice on working on Ms Excel
• Excellent knowledge of Pivot Table , Vlookup , Conditional formatting etc and shortcut key formulas
• 30 -40 wpm per minute typing skills are mandatory
• 1 -2+ years’ experience as database management or MIS Executive
• Candidates who have experience in customer service while maintaining database and working on excel will be preferred
• Satisfactory communication skills in English to respond queries on mails.
• Person who is dedicated towards his work and understand his duties

Job Location – Paldi , Ahmedabad

Salary – 15000-20000

Zazzy is an interactive design and technology studio making things that engage people in new and interesting ways. We've done it for multinational brands, Y Combinator companies and fledgling startups alike.

A team of creatives, misfits and ardents helping brands bringing the best of experience possible for their audience.

We are looking for a skilled and intellectual Business Development professional to join us. We won't judge if you call yourself best closer. 😅

What will you do?

• Know the customer: Deeply understand clients and customers, develop new customer insights.
• Influence the leadership: Convert strategies into action by liaising with cross-functional leadership and drive the changes required.
• Lead Generation: Generate leads using various platforms such as Upwork, Dribbble, cold calling and many more.

At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.

As the primary person responsible for operations, we think it will be a great fit if -

1. You previously worked in supply chain or operations where hardware was being built and have prior experience dealing with overseas vendors.
2. You have a mechanical background and take care of the QA of the product being built for mass adoption of Crypto.
3. You do not shy away from taking responsibility and are comfortable doing everything non-technical.

If we decide to work together, we believe you would be a key team member who helps the company achieve the hockey stick growth that it needs to succeed.