Business Development Executive

Support Engineer

The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement. 

Roles and Responsibilities

• Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally. 
• Troubleshoot and resolve product-related issues, ensuring minimal disruption to users. 
• Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues. 
• Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback. 
• Provide training and guidance to users on how to effectively use the RMS system.
• Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users. 
• Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
• Respond to user queries in a friendly and professional manner, ensuring clear communication. 
• Proactively follow up with customers to ensure issues are resolved to their satisfaction.

Required Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• Prior experience in software support preferably in a fintech or financial services environment. 
• Experience with troubleshooting software and hardware issues in a production environment.
• Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Familiarity with databases like SQL.

Responsibilities:

• Involvement In Creating of the Test Cases, Test Scenarios and Test Data.
• Preparation Of Test Strategy.
• Involvement In Database Testing
• Responsible for GUI and Functional Testing, using Black Box Testing Techniques.
• Involvement in Test Execution, Result Analyzing, and Defect Reporting.
• Involved in Analyzing the Requirements and Communicating with BA Team for a Better Understanding of the Requirements.
• Responsible For Test Deliverables, Prioritizes and Monitors Activities to Meet Such Dates for Assigned Features
• Identified Test Cases and Test Data
• Execution of Test Cases From JIRA.
• Performing Functional Testing and Regression Testing, Integration, Testing, Sanity Testing.
• Identifying Test Cases for Automation.
• Reviewing the Automation Script

Skills:

• Proven experience as a Quality Assurance Tester or similar role
• Experience in project management and QA methodology
• Familiarity with Agile frameworks and regression testing is a plus
• Ability to document and troubleshoot errors
• Working knowledge of test management
• Excellent communication skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills
• BSc/BA in Computer Science, Engineering, or a related field

• Identified and pursued valuable business  

• Created vision and provided leadership for targeting  

• Demonstrated respect, friendliness and willingness to  

• Overall 4 years development experience with 2+ years of professional experience working with React Native
• An understanding of React Native best practices and a commitment to following them.
• Experience with popular React Native workflows such as Redux and ESLint, Jest, Enzyme.
• Experience with Agile development, scrum.

• 2-3 years of experience in development using core Java, Spring Boot Framework
• Should have knowledge of Design Patterns
• Working knowledge of  RDBMS like PostGreSQL
• Having worked with tools like bitbucket, Jenkins, Jira etc would be an added advantage
• Should have good analytical and problem solving skills 
• Experience in multi-threaded server side Java programming                                                          
• Working knowledge on web services.
• Working knowledge on hibernate and springs framework.
• Experience in writing SQL queries.
• Should have worked in SDLC environment.
• Good communication skills.
• Experience in working effectively within a team

HealthifyMe is a Health Tech Startup on a mission to make healthy living easy, fun and affordable for everyone by providing tech-enabled solutions. Founded in 2012, HealthifyMe is now India's largest and most loved health/fitness app with over 3 million users. The company helps consumers manage their health and fitness with diet and exercise tracking through a mix of technology intervention and human experts/coaches backed with artificial intelligence. HealthifyMe is co-founded by Tushar Vashisht (UPenn graduate, ex UID) and Sachin Shenoy (ex Google), and was incubated by Microsoft Accelerator.  HealthifyMe is the highest rated app on Google Play with a rating of 4.6/5 and has been featured by Google and Apple multiple times for its quality benchmarks. The company, delivers measurable results on eating habits, fitness, and weight and is a platform of choice by leading Corporates and Healthcare partners in India.

Leadership Skill

• Technically hands on.
• Have previous experience of leading teams.
• Have experience with agile process, and ability to guide the team to follow the process.
• Comfortable in chaotic & high-energy, high-stakes start-up environment.
• Hates wasting time in unproductive meetings, and prefers getting quick consensus to move ship forward.
• Prefers delivering in production than spending time in meeting.
• Able to technically mentor team and guide them to high performance.

Technical Skills

• Loves solving technically hard problems. 
• Have previous experience with Python(Django), MySQL.
• Have previous experience with one or more of AWS, RDS, SQS, EC2, DynamoDB, ElastiCache. 
• NoSQL experience is good to have.  
• Loves clean and structured code, and thrives to maintain it. 
• Fast at coding, fast in learning and technically solid.
• Have previous experience in building, running and managing scalable and highly availability web services.

Look forward to

• Working with a world-class team. 
• Fun & work at the same place with an amazing work culture and flexible timings. 
• Get ready to transform yourself into a health junkie