Client Success Manager

Recruitment-Tech Platform | Remote/ Mumbai

Client Success Manager

Unnati

Company

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Client Success Manager

at Recruitment-Tech Platform | Remote/ Mumbai

Agency job

via Unnati

3 - 8 yrs

₹7L - ₹12L / yr

Remote, Mumbai

Skills

Account Management

Customer Success

Key account management

Recruitment

Client Servicing

Communication Skills

Negotiation

Hiring

Work with a hiring-tech startup, ready to disrupt the world of hiring through innovation and a handpicked team to make sure it rises from strength to strength.

Our client helps companies to hire the best tech professionals from the country’s top talents. They make it easier for tech startups to find and recruit some of the leading tech minds with the right approach and transparency in their process. Their website allows candidates to create their profiles with current and previous employers, such that these employers can’t access their profiles, while new employers can find them easily. A relationship manager is associated with the candidate to help with interviews, applications, resume building and eventually to negotiate terms.

They have unique refer and earn offers for candidates to ensure more talent is attracted to their website, while they provide assured hiring for companies at reasonable fees and replacement guarantees. Preferred by leading companies like Dunzo, Flipkart, Gaana, Rapido, Truecaller, Cred, PharmEasy and more, the company has helped scale many startups in the last 3 years.

As a Client Success Manager, you will work in a client-facing role and will be assigned a basket of clients for whom you must ensure to achieve their tech and product hiring goals. You will beexpected to manage a team of Associate Account Managers who will report you.

What you will do:

Onboarding clients and ensure they understand how best to use the company platform.
Understanding client hiring requirements and suggesting suitable candidates from the talent pool
Sourcing candidates through a combination of channels such as company’s internal candidate database, headhunting, referrals, social media etc.
Navigating the complete recruitment cycle for clients and maximizing hires.
Managing the candidate status and communication in our applicant tracking system
Developing sustainable relationships by being a main point of contact between key clients and internal teams
Negotiating offers between candidates and clients to minimize dropouts
Managing a team of Associate Account Managers to achieve team and company-wide targets
Working with the Co-Founders directly to define an optimal hiring process for each client

What you need to have:

Bachelor's degree in any field
Great English communication both written and spoken
Experience with various sourcing strategies like headhunting, job posts, social media, referrals etc
Ability to pitch company to potential candidates in an engaging and persuasive manner
The skill to shortlist candidates as per the desired requirements of the client
Conscientious. Always on top of your pipeline without a need for reminders or follow-ups
- A desire to work in a rapidly scaling startup

Work with a hiring-tech startup, ready to disrupt the world of hiring through innovation and a handpicked team to make sure it rises from strength to strength.

What you will do:

Onboarding clients and ensure they understand how best to use the company platform.
Understanding client hiring requirements and suggesting suitable candidates from the talent pool
Sourcing candidates through a combination of channels such as company’s internal candidate database, headhunting, referrals, social media etc.
Navigating the complete recruitment cycle for clients and maximizing hires.
Managing the candidate status and communication in our applicant tracking system
Developing sustainable relationships by being a main point of contact between key clients and internal teams
Negotiating offers between candidates and clients to minimize dropouts
Managing a team of Associate Account Managers to achieve team and company-wide targets
Working with the Co-Founders directly to define an optimal hiring process for each client

What you need to have:

Bachelor's degree in any field
Great English communication both written and spoken
Experience with various sourcing strategies like headhunting, job posts, social media, referrals etc
Ability to pitch company to potential candidates in an engaging and persuasive manner
The skill to shortlist candidates as per the desired requirements of the client
Conscientious. Always on top of your pipeline without a need for reminders or follow-ups
- A desire to work in a rapidly scaling startup

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