Client Success Manager

About the job

KrispCall is an innovative provider of AI-powered business phone solutions, transforming how businesses communicate. We are looking for a motivated and results-driven Channel Sales Executive to join our team in Bangalore. This is an excellent opportunity for fresh graduates or early-career professionals who want to grow in sales, partnerships, and high-impact business interactions.

Key Responsibilities

Sales & Customer Engagement

• Identify and engage potential customers through inbound and outbound channels.
• Present and demonstrate KrispCall’s products and value propositions clearly and confidently.
• Build and maintain long-term client relationships to strengthen retention and repeat business.
• Prepare customized sales pitches, proposals, and solutions based on customer needs.
• Achieve and exceed individual and team sales targets consistently.
• Stay updated on industry trends, customer challenges, and competitor activities.

Channel Partnership Support

• Work closely with the Channel Partnership team to support partner acquisition and engagement efforts.
• Assist in nurturing channel relationships through regular communication, follow-ups, and partner success initiatives.
• Help with documentation, reporting, and coordination for partnership-driven opportunities.

Event Participation & Representation

• Attend industry events, conferences, and exhibitions as a KrispCall delegate.
• Represent KrispCall professionally during booths, partner meets, and networking sessions.
• Support the partnership team in lead generation, networking, and relationship-building activities at events.
• Collect insights, conversations, and potential opportunities from events for internal reporting.

Qualifications & Skills

• Fresh graduates or professionals with up to 1–2 years of sales or customer-facing experience.
• Strong verbal and written communication skills.
• Ability to build rapport and trust quickly with clients and partners.
• Proactive, self-motivated, and eager to learn in a fast-paced environment.
• Comfortable working both independently and in collaborative team setups.
• Basic understanding of CRM tools is a plus.

Key Skills Required

• Sales presentation skills
• Strong communication and client relationship-building
• Team collaboration
• Proactive learning and adaptability
• Problem solving and strategic thinking
• Confidence in representing the company at events and exhibitions

What We Offer

• Competitive salary with performance-linked incentives.
• Real opportunities for career growth, sales training, and professional development.
• A dynamic, supportive, and innovation-driven work environment.
• Exposure to national-level events, partnerships, and networking opportunities.

Why Join KrispCall?

• At KrispCall, you’ll do far more than close deals. You’ll build meaningful relationships, collaborate with smart teams, represent the brand at high-impact events, and contribute directly to KrispCall’s growth in India. If you’re passionate about sales, love meeting people, and want to be part of an ambitious, customer-focused tech company, we’d love to meet you.

IT Operations Management:

 Oversee daily IT operations including infrastructure, service desk, data center,

and network management.

 Ensure high availability, performance, and security of all IT services and

platforms.

 Implement and uphold ITIL best practices across incident, change, problem, and

service management.

 Lead and mentor the IT operations team to achieve performance and service

excellence.

 Monitor KPIs and drive continuous improvement in IT service delivery.

Presales Support for Managed Services:

 Collaborate with Sales and Solution Architects to develop tailored Managed

Services offerings for prospective clients.

 Participate in client meetings to present operational capabilities, service

models, and SLAs.

 Contribute to proposals, RFP responses, and technical documentation for

managed services solutions.

 Provide technical insights and feasibility assessments for client requirements.

Customer Infrastructure Transition:

 Lead the transition and onboarding of customer IT environments into our

Managed Services framework.

 Define and execute transition plans including discovery, documentation,

handover, and stabilization.

 Coordinate with internal teams and client stakeholders to ensure smooth

migration of services and minimal disruption.

 Identify risks and mitigation strategies during the transition phase.

Vendor and Compliance Management:

 Manage third-party service providers and ensure SLA compliance.

 Ensure adherence to industry standards, security practices, and regulatory

requirements.

 Participate in IT budgeting, procurement, and capacity planning.

• Conduct tele-sales activities, provide product information, and close deals to meet sales targets.
• 1-3 years of experience in HNI customer handling, lead generation, and cold calling; basic MS-Excel knowledge; strong communication skills in English
• Outbound Calling: Make cold and warm calls to potential customers, introduce the company's products/services, and explain their benefits to generate interest.
• Lead Generation: Identify and qualify leads through effective questioning techniques and pitch products based on customer needs.

Are you ready to revolutionize the manufacturing landscape? We're on the hunt for a dynamic OT-IT Expert who’s not just skilled but passionate about transforming operational technology! Join us in optimizing our manufacturing shop floors by auditing and enhancing infrastructure and connectivity. Your mission? Identify those sneaky gaps in our data collection architecture and ensure our machines and sensors talk smoothly to the cloud. If you thrive in IIoT environments and can navigate the complexities of communication protocols like a pro, we want you on our team!

Key Responsibilities:

1. Audit Like a Pro: Dive deep into our existing infrastructure and connectivity on the manufacturing shop floor.
2. Gap Detective: Identify gaps in our architecture for seamless data collection from machines and sensors to cloud systems.
3. Solution Architect: Design and propose the best-suited, cost-effective solution architectures based on your gap analysis.
4. Proposal Wizard: Develop and prepare detailed project proposals that impress stakeholders.
5. Supplier Negotiator: Identify and negotiate with suppliers for the required hardware and peripherals to bring your designs to life.
6. Challenge Anticipator: Plan ahead for potential implementation challenges and devise clever solutions.
7. Project Overlord: Oversee IIoT project implementations to ensure they stay on track and meet objectives.
8. Data Accuracy Guardian: Ensure the accuracy of captured data by validating against actual shop floor values.
9. Data Structurer: Develop and implement data format structuring and standard frameworks that enhance our operations.
10. Quality Assurance Champion: Perform thorough Quality Assurance (QA) on collected data before handing it over to our data engineers.

Required Skills and Experience:

• Extensive experience in IIoT projects involving field communication protocols (Modbus, OPC, PROFINET, PROFIBUS).
• Strong knowledge of PLC programming with hands-on experience in multiple PLC brands (Siemens, Allen-Bradley, Mitsubishi).
• Proficient in auditing and analyzing OT infrastructure like a seasoned expert.
• Expertise in cloud connectivity and data collection systems.
• Creative thinker with the ability to design scalable and cost-effective IIoT architectures.
• Strong negotiation skills to manage vendor relationships effectively.
• Exceptional problem-solving and forward-thinking abilities.
• Solid understanding of manufacturing processes and shop floor operations.
• Proven experience in data validation, structuring, and quality assurance.
• Familiarity with data engineering concepts and the ability to liaise with data engineering teams.

Preferred Qualifications:

• Bachelor's degree in Instrumentation, Information Technology, Electrical Engineering, or a related field.
• Relevant certifications in Industrial Automation or IIoT technologies.
• 5+ years of experience in OT/IT convergence projects within manufacturing environments.
• Experience with data standardization and framework development in industrial settings.

Key Attributes:

• Strategic thinker with a hands-on approach who can get things done.
• Excellent communication skills to connect with both technical and non-technical stakeholders.
• Proactive problem-solver with a history of successful project deliveries.
• Adaptable to rapidly evolving technology landscapes, ready for anything!
• Meticulous attention to detail, especially in data accuracy and quality.
• Strong analytical skills for data validation and structure optimization.

Key Responsibilities:

• Rewrite existing APIs in NodeJS.
• Remodel the APIs into Micro services-based architecture.
• Implement a caching layer wherever possible.
• Optimize the API for high performance and scalability.
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required:

• At least 2.5 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
• Excellent hands-on experience using MySQL or any other SQL Database.
• Good knowledge of MongoDB or any other NoSQL Database.
• Good knowledge of Redis, its data types, and their use cases.
• Experience with graph-based databases like GraphQL and Neo4j.
• Experience developing and deploying REST APIs.
• Good knowledge of Unit Testing and available Test Frameworks.
• Good understanding of advanced JS libraries and frameworks.
• Experience with Web sockets, Service Workers, and Web Push Notifications.
• Familiar with NodeJS profiling tools.
• Proficient understanding of code versioning tools such as Git.
• Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
• Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
• Experience building a large-scale social or location-based app.

Infovenz is looking for an UI/UX Designer who possesses strong knowledge in impressive user interface design and excellent in creativity.  UI/UX designer will work with our clients and local team to design enterprise web applications. UI/UX designer responsibilities include gathering user requirements, preparing UI prototypes, designing graphic elements and building navigation components. To be successful in this role, you should have experience with software application interface design and modern wireframe tools.

• Gather and evaluate user requirements in collaboration with product managers and engineers.
• Illustrate design ideas using storyboards, process flows and sitemaps.
• Design graphic user interface elements, like menus, tabs, widgets, images and icons.
• Build page navigation buttons and search fields.
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like.
• Identify and troubleshoot UX problems (e.g. navigation, responsiveness).
• Adhere to style standards on fonts, colors and images.