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Client Success Manager
Recruitment-Tech Platform | Remote/ Mumbai's logo

Client Success Manager

Agency job
via Unnati
3 - 8 yrs
₹7L - ₹12L / yr
Remote, Mumbai
Skills
Account Management
Customer Success
Key account management
Recruitment
Client Servicing
Communication Skills
Negotiation
Hiring
Work with a hiring-tech startup, ready to disrupt the world of hiring through innovation and a handpicked team to make sure it rises from strength to strength.
 
Our client helps companies to hire the best tech professionals from the country’s top talents. They make it easier for tech startups to find and recruit some of the leading tech minds with the right approach and transparency in their process. Their website allows candidates to create their profiles with current and previous employers, such that these employers can’t access their profiles, while new employers can find them easily. A relationship manager is associated with the candidate to help with interviews, applications, resume building and eventually to negotiate terms.
 
They have unique refer and earn offers for candidates to ensure more talent is attracted to their website, while they provide assured hiring for companies at reasonable fees and replacement guarantees. Preferred by leading companies like Dunzo, Flipkart, Gaana, Rapido, Truecaller, Cred, PharmEasy and more, the company has helped scale many startups in the last 3 years.
 
As a Client Success Manager, you will work in a client-facing role and will be assigned a basket of clients for whom you must ensure to achieve their tech and product hiring goals. You will beexpected to manage a team of Associate Account Managers who will report you.
 
What you will do:
  • Onboarding clients and ensure they understand how best to use the company platform.
  • Understanding client hiring requirements and suggesting suitable candidates from the talent pool
  • Sourcing candidates through a combination of channels such as company’s internal candidate database, headhunting, referrals, social media etc.
  • Navigating the complete recruitment cycle for clients and maximizing hires.
  • Managing the candidate status and communication in our applicant tracking system
  • Developing sustainable relationships by being a main point of contact between key clients and internal teams
  • Negotiating offers between candidates and clients to minimize dropouts
  • Managing a team of Associate Account Managers to achieve team and company-wide targets
  • Working with the Co-Founders directly to define an optimal hiring process for each client

 

 

What you need to have:
  • Bachelor's degree in any field
  • Great English communication both written and spoken
  • Experience with various sourcing strategies like headhunting, job posts, social media, referrals etc
  • Ability to pitch company to potential candidates in an engaging and persuasive manner
  • The skill to shortlist candidates as per the desired requirements of the client
  • Conscientious. Always on top of your pipeline without a need for reminders or follow-ups
    • A desire to work in a rapidly scaling startup
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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      • Implementing best practices can only make one n .
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    • And our sales team comprises 100% of our clients.

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  • Innovative: Innovate or Die. We love to challenge the status quo.
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  1. Love for cloud: When was the last time your dinner entailed an act on “How would ‘Jerry Seinfeld’ pitch Cloud platform & products to this prospect” and your friend did the ‘Sheldon’ version of the same thing.
  2. Passion for sales: When was the last time you went at a remote gas station while on vacation, and ended up helping the gas station owner saasify his 7 gas stations across other geographies.
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  4. Humor for life: When was the last time you told a concerned CEO, ‘If Elon Musk can attempt to take humanity to Mars, why can’t we take your business to run on cloud?’

Do you cloud?

  1. Expertise driving infrastructure engineering projects & transform initiatives from deep-tech startups to 42,000U (1,000 42U racks) loaded enterprises.
  2. Have you tandem-jumped at least 50 times taking along a trusted business having on-prem workloads to safe-land onto a public cloud with a soft touchdown?
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    2. Do you speak CloudFormation? Terraform? Do you speak JSON? 
    3. Do you love automating everything possible leveraging Python / Powershell / Bash?
  3. Are you a voracious reader fascinated by the latest & greatest innovations on public cloud?

Introduction

We welcome *really unconventional* creative thinkers who can work in an agile, flexible environment. We are a flat organization with unlimited growth opportunities, and small team sizes – wherein flexibility is a must, mistakes are encouraged, creativity is rewarded, and excitement is required.

  1. This is an entrepreneurial project management position that challenges the client status quo by helping them re-imagine the art of what is possible using consulting mindset and business strategy skills.
  2. This position requires fanatic iterative improvement ability - ability to coordinate with Sales - Presales - Delivery - MS and get project delivery done. 
  3. This position is for hard-core-geek-turned--engineer-turned-Tech enthusiast -turned-Project Manager.

What we are NOT looking for: Buzzword Bozos (BB) or Certification Chasers (CC).

What we seek is an AA (Awesome Attitude to Learn, Improve & Coach).

Not just a BB or CC? Quick self-discovery test:

When was the last time you thought about how GAN (Generative Adversarial Networks) can help auto-create new building designs for an architect or new jewellery designs for a designer OR passionately convinced a friend that Google Video Intelligence API or AWS Rekognition can now auto-video-screen an applicant with 90+% confidence level almost automating 75+% efforts of a recruiter, OR leverage Google Vision API to do e-KYC? If this is what you constantly get blamed for & your friends have made a strip for you on xkcd, you are probably the right-fit for what we are looking for.

Your bucket of Undertaking :

This position will be responsible to consult with the clients and propose architectural solutions to help move & improve infra from on-premise to cloud or help optimize cloud spend from one public cloud to the other.

  1. Be the first one to experiment on new age cloud offerings, help define the best practise as a thought leader for cloud, automation & Dev-Ops, be a solution visionary and technology expert across multiple channels.
  2. Continually augment skills and learn new tech as the technology and client needs evolve
  3. Use your experience in Google cloud platform, AWS  or Microsoft Azure to build hybrid-cloud solutions for customers.
  4. Provide leadership to project teams, and facilitates the definition of project deliverables around core Cloud based technology and methods.
  5. Define tracking mechanisms and ensure IT standards and methodology are met; deliver quality results.
  6. Participate in technical reviews of requirements, designs, code and other artifacts
  7. Identify and keep abreast of new technical concepts in google cloud platform

Education, Experience, etc.

  1. Is Education overrated? Yes. We believe so. However there is no way to locate you otherwise. So unfortunately we might have to look for a Bachelor's or Master's degree in engineering from a reputed institute or you should be programming from 12. And the latter is better. We will find you faster if you specify the latter in some manner. Not just degree, but we are not too thrilled by tech certifications too ... :)
  1. To reiterate: Passion to tech-awesome, insatiable desire to learn the latest of the new-age cloud tech, highly analytical aptitude and a strong ‘desire to deliver’ outlives those fancy degrees!
  2. 3 - 5 years of experience with at least 1 - 2 years of hands-on experience in delivering Cloud Consulting(AWS/GCP/Azure) projects in a global enterprise environment.
  3. Good analytical, communication, problem solving, and learning skills.
  4. Knowledge on programming against cloud platforms such as Google Cloud Platform and lean development methodologies.

A quick self-discovery test below:

  1. How you treat yourself & others?
    1. You listen more than you speak.  When you do speak, people feel the need to listen.
    2. You have ‘one’ life - no work life or personal life. You are the same at both places.
    3. You are generally happy and passionate about life. When shit does happen you know how to tell your heart ‘All is well’.
    4. You are compassionate to yourself, you love your work, your company, your country, and are generally a person people like to be around.
  2. How you work & live?
    1. You make difficult & complex decisions in an environment filled with lack of well defined constraints and uncertainty.
    2. You are able to admit to your team that you were shit scared while making those decisions.
    3. You are able to juggle conflicting priorities and remain composed as the client keeps on changing requirements. :)
    4. You are genuinely passionate about developing great software, learning a lot, helping others learn and  having loads of fun while doing so.
  3. What you love?
    1. You love things. You are passionate. You care for your self, family, country and Big Bang Theory (and this is a must!).
    2. You love to organize, index, and improve things around you - Yes you are Sheldon’ish’ at times and ‘Leonard’ish’ the other times.
    3. You are passionate about improving processes and you truly feel satisfied by making things better.
    4. You love Google. And AWS. And Terraform. And CI - CD pipelines. And linux.

 

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IMPACT
+8 more
Roles and Responsibilities :- Analyze all projects, identify all risk and prepare risk mitigation strategies, manage all resources efficiently and assist the project team to resolve all requests from project members.- Ensuring that all projects are delivered on-time, within the scope and within budget, bringing the planned impact (ROI).- Amazingly great in getting last mile execution done.- Coordinates cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion both on time and within budget.- Develop and deliver progress reports, requirements documentation and presentations.- Measure project performance using appropriate systems, tools, and techniques- Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion- Working with CTO/Product Owner to set, improvise and define best practices for development and champion their adoption.- Perform well in uncertainties and collaborate and work with unclear interfaces to other teams in our fast-paced environment.- Smooth collaboration inter and intra-team. Being Accountable for all cross-team activities.Desired Skills and Experience :- 5+ years of background with understanding or hands-on experience in product software development, web technologies or quality assurance also have worked with updated technologies and new stacks.- 8+ years direct work experience in a project management capacity, including all aspects of process development and execution,, preferably in a product company or startup environment.- Strong project management skills with proven ability to work on multiple projects simultaneously.- Experience with Agile methodologies. PMP is a plus.- Strong analytical & analyst thinking- Effective at acquiring an understanding of a problem or situation, and developing an approach to interacting with the situation.- Applying standards - Effective in the application of relevant industry and process standards to all tasks undertaken.- Aggressive & target oriented with a flair for building relationships- Excellent personal. People & communication skills- Excellent English writing skills, strong vocabulary, good comprehension skills- Experience in organization-wide initiatives and change management.- Ability to make quick decisions in high-pressure environments with limited information.
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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