Client Success Manager

Job description

Job Title: Business Analyst BFSI Domain (5+ Years Experience)

Location: CBD Belapur

Employment Type: Full-Time

Experience: 5+ Years

Educational Qualification: B.E / B.Tech / B.Sc-IT / BCA / B.Sc / M.E / MCA / M.Sc-IT / M.Tech

Job Summary:

We are looking for a detail-oriented and proactive Business Analyst with 5+ years of experience in the Banking, Financial Services, and Insurance (BFSI) domain. The ideal candidate will have strong expertise in gathering, analyzing, and documenting business and functional requirements, with a good understanding of API documentation. A limited but sound technical understanding to collaborate with technical teams is expected.

Key Responsibilities:

• Liaise with business stakeholders to understand and capture detailed business requirements.
• Prepare and maintain high-quality Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and Use Cases/User Stories.
• Collaborate with solution architects, developers, and QA teams to ensure requirement clarity and traceability.
• Create and review API documentation (e.g., Swagger, Postman collections) and coordinate with technical teams to validate functionality.
• Support UAT (User Acceptance Testing) by preparing test cases, reviewing test results, and managing defect tracking.
• Conduct workshops, requirement gathering sessions, and regular stakeholder meetings.
• Facilitate communication between business and technical teams to ensure alignment.
• Identify business challenges and propose solutions or process improvements.

Required Skills:

• 5+ years of experience as a Business Analyst, specifically in the BFSI domain (Banking, NBFCs, Payment Gateways, Insurance, etc.).
• Proven experience in creating and maintaining BRDs, FRDs, User Stories, Process Flows, and Gap Analysis.
• Hands-on experience with API documentation and testing tools like Swagger, Postman, etc.
• Strong documentation and presentation skills using MS Word, Excel, Visio, and PowerPoint.
• Limited but solid understanding of technologies like REST APIs, JSON, data formats, and system integrations.
• Strong communication, stakeholder management, and analytical skills.

Preferred Skills (Good to Have):

• Familiarity with Agile methodologies (e.g., Scrum, Kanban).
• Experience working with tools like JIRA, Confluence, or Trello.
• Exposure to core banking systems, digital banking products, payment systems, or loan management systems.

Soft Skills:

• Strong problem-solving and critical-thinking ability.
• Ability to work independently and in cross-functional teams.
• Strong time management and organizational skills.

Work Environment:

• Opportunity to work on large-scale BFSI digital transformation initiatives.
• • Collaborative team culture with exposure to modern technology stack.

We are looking for a highly motivated senior developer with at least 3+ years of strong hands-on experience in Java to join our startup. You would be playing pivotal role in contributing to the initial tech stack. You would be further responsible for designing and implementing product requirements that are highly usable, scalable, extensible and maintainable. You should be comfortable on working across different technologies/frameworks that we work on - Microservices, Java, Spring, Spring Boot, MySQL, Kubernetes, AWS.

Responsibilities and Duties:

• Design and build scalable REST APIs on Spring Boot
• Develop, test, tune for performance and deploy microservices
• Collaborate with the team, optimize and refactor the back-end architecture
• Maintain high standards of quality for code, documentation and other deliverables
• Active cross-team coordination would be expected
• Architecture and tech stack discussions to optimize for increasing server load
• DevOps tasks along with AWS features exploration

What are we looking for?

• Strong 3+ year experience in Core Java & backend technologies
• Good working knowledge of design patterns & OOAD
• Excellent analytical and problem-solving skills
• The skills that we consider: Java, MySQL/RDS, Spring/ Play, Maven, Redis, Kafka/SQS, Elasticsearch, AWS
• Experience with designing, implementing and deploying microservices
• Previously worked in a startup

We are an age-tech startup revolutionising healthcare with real-time data. We are creating a connected-care ecosystem that uses AI-enabled Health Algorithms and medical devices (IoT & Wearables) to digitise medical information exchange. In short, we want to allow older adults to live independently at their homes and enjoy their moments while keeping everyone informed. Our mission is to provide doctors, carers and family relatives with predictive tools capable of picking up health problems before they become severe, therefore saving time, money and lives.

Every member of the technology team is responsible for:

• The availability, security, scalability, and interoperability of our platform

• Delivering our product roadmap

• Planning for the future

• Generating enthusiasm and a sense of both technical and product pride

As a Senior .NET Developer, you play a key role in ensuring your team can efficiently turn ideas into reality. You’ll need to:

• Write technically sound, clean, maintainable code with practical application of established patterns and practices

• Take technical ownership of your team’s work, from its infancy through to delivering great implementation in production that pushes our standards higher and higher

• Believe in testing and make sure your code is always tested and the quality standards are always high

• Contribute to the definition and keep to the processes, standards and designs your team has agreed upon

• Track the progress that you are making towards the wider goals of your team, and transparently communicate that progress to your team and Technical Lead

• Ensure you and others are continuously improve, by proposing and implementing new processes, designs and engineering practices that make the team more effective

• Take responsibility for supporting your changes all the way through proving they work well and continue to work well in production

• At least 4 years of commercial experience with C# and .NET

• At least 2 years of experience with React.js/Vue.js

• At least 2 years of commercial experience with Microsoft Azure (or AWS)

• Designing and developing APIs for both high availability and scalability

• Writing automated tests (both unit and integration tests)

• Experience with CI/CD pipelines (ideally Azure DevOps)

• TDD and BDD

• Contributing to open source community

• DevOps, monitoring and alerting

• Experience with Health-tech, FHIR, Wearables, IoT

• If you can join within 1 month

• Manpower Planning
• Sourcing as per profile requirements
• Conducting Interviews
• Creating assessment mechanisms
• Joining and onboarding of employees
• Creating the induction module
• Streamlining exit process and formalities
• Maintaining employee data
• Remaining updated with current trends, policies and benefits
• Effectively introducing and executing policies and processes
• Creating the engagement calendar
• Organizing employee engagement programs independently
• Rolling out initiatives to strengthen core values
• Grievances handling and Employee counselling
• Handling queries around compensation and benefits
• Ensuring timely updation of HRMS Software for attendance for the smooth and timely running of payroll
• Creating job descriptions
• Creating a performance review mechanism
• Staying updated with new tools and ideologies related to performance

• Masters in HR
• Min 4 years of experience
• Analytical skills understanding of HR metrics
• Keeps updated with latest trends and market knowledge
• Ability to work under pressure
• Knowledge of various labor laws like PF, ESIC, PT, Minimum wages Act, Bonus Act , Maternity Benefit Act, Delhi Shops and Establishments Act etc .

What you need to have: