Business Development Associate

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

The Plant Human Resources Specialist reports to Plant Human Resources Specialist, India Operation, but sits at the local site. Delivers, coordinates and implements local administrative HR tasks. Provide front-line support to deliver necessary local HR activities, including associate talent acquisition, contingent worker management, learning, time & attendance, and employee & labor relations.

Core Responsibilities:

1. Contract Labor Management:

a. Manage the recruitment, onboarding, and supervision of contract workers as needed.

b. Ensure that contract labor practices comply with relevant labor laws and regulations.

c. Monitor the performance and adherence of contract laborers to company policies

and safety regulation

2. Labor Law Compliance:

a. Ensure all the local laws requirement are accommodated i.e. Licenses, returns, etc.

b. Stay updated with Indian labor laws, regulations, and amendments relevant to the

manufacturing industry.

c. Ensure the organization's policies, practices, and procedures comply with labor laws,

including minimum wages, working hours, and safety regulations.

3. Employee Relations:

a. Handle employee grievances, disputes, and complaints promptly and fairly.

b. Promote a positive work environment by encouraging open communication and conflict resolution.

4. Conflict Resolution:

a. Manage or lead investigations into employee claims of unfair treatment or management charges of misconduct or non-compliance, and communicate findings to manager, HR Business Partner, and/or Legal as appropriate

b. Monitor and resolve discipline issues, if appropriate, and, refer to disciplinary process

c. Manage appeals process, conducting meetings, and determinations.

d. Manage documentation of all materials and decisions related to employee and labor relations investigations.

e. Collaborate with legal counsel when necessary to address legal aspects of disputes.

5. Documentation and Reporting:

a. Maintain accurate records of labor relations activities, negotiations, and agreements.

b. Prepare reports for management, regulatory authorities, as required.

c. Provide documentation for audit purposes.

6. Training and Education:

a. Support local learning initiatives including conducting learning needs analysis, developing learning content, delivering training, and managing local logistics.

7. Operational Excellence

a. Deploy services that are required to be executed at a local level.

d. Provide input on HR policies, processes and programs to CoEs

e. Support end-to-end associate recruitment process including sourcing, candidate pool management, recruitment, and onboarding of associate level employees

f. Manage in-person time and attendance activities, including reviewing, resolving, and approving timecards

g. Manage local community relations, as needed

h. Manage performance management for the associates

i. Act as single point of contact for payroll deliverables

j. Drive employee engagement activities, as needed

k. Support and collaborate with other function within the plant to ensure smooth operation

Qualified candidates will have:

Mandatory requirements:

 University Degree or equivalent experience in a related field

 Work experience of 8to10 years as HR Generalist in food and beverage/Pharma/ FMCG industry. Experience within the manufacturing / plants HR role would be an advantage

 Working knowledge of HR policies, practices, and procedures and Labour laws

 Fluent in spoken and written English, Hindi & Marathi.

 Local candidate.

Desirable requirements:

 Experience and familiar working with HR system e.g., Workday is an added advantage

Required behaviors and skills:

 Establishes good collaboration and exchange with HR Business Partners, HR Operations,

Communities of expertise and Global Shared Services team

 Detail-oriented execution of routine and complex processes (HR functional / operational knowledge)

 Ability to deliver high quality HR support consistently in a professional manner e.g., adaptable to different audience and situations

 Ability to work independently with minimal supervision and multi-tasking whenever required

 Ability to quickly comprehend requirements and carry out transactions in accordance with set standards

 Service mindset with strong communication and interpersonal skills and a collaborative team spirit

 Adaptable to quickly changing requirements and able to manage conflicting demands

 Strong work ethic, integrity and personal accountability

 Proficient use of applicable technology and Microsoft Office

 Demonstrated ability to communicate verbally and in writing

Job Details

- Job Title: Legal Manager / Lead

- Industry: Healthcare

- Experience Required: 5-10 years

- Working Days: 5 days/week

- Function: Legal

- Job Location: Hyderabad

- CTC Range: Best in Industry

Required Skills: Negotiation & Commercial Acumen

Criteria:

• Education Qualification required is LLB or LLM from a recognized university.
• Candidate should have 5 to 10 years of relevant legal experience
• Strong hands-on experience in drafting, reviewing, and negotiating commercial contracts (MSAs, SoWs, NDAs, vendor and customer agreements)
• Proven ability to independently lead contract negotiations with enterprise clients
• Deep understanding of liability, indemnity, SLAs, data protection, and contractual risk allocation
• Strong stakeholder management and Business Communication skills
• Ability to work closely with Finance, Sales, HR, and Leadership teams as a legal advisor
• Experience in managing contract repositories and documentation processes

Description

Role Overview:

Company is looking for a hands-on Legal Manager / Legal Lead to own end-to-end customer, vendor, and compliance agreements, and act as a trusted legal and risk partner to the Finance, Business, and Leadership teams. 

The role requires strong ownership of commercial negotiations, contractual risk, and compliance, with the ability to balance business growth and financial risk in a fast-scaling environment. 

Success Metrics (KPIs) 

• Contract turnaround time (TAT) for customer and vendor agreements 
• Quality and consistency of liability, indemnity, and risk clauses 
• Accuracy and completeness of contract documentation and repositories 
• Stakeholder feedback from Finance, Sales, and Leadership 
• Implementation of scalable contracting and compliance processes 

Key Responsibilities 

• Draft, review, negotiate, and manage customer contracts (MSAs, SoWs, amendments, renewals) 
• Lead commercial and legal negotiations with enterprise customers 
• Own liability, indemnity, data protection, SLAs, and risk clauses 
• Draft and manage vendor, partner, and service agreements, including NDAs 
• Ensure compliance with contractual and regulatory requirements 
• Conduct legal and financial risk assessments for deals and partnerships 
• Act as a legal advisor to Finance, Sales, HR, Operations, and Leadership 
• Establish and improve contracting, documentation, and compliance processes 
• Maintain contract repositories, approvals, and obligation tracking 
• Support audits and finance-led governance reviews 

Key Skills & Competencies 

• Strong experience in commercial, customer, and vendor contracts 
• Deep understanding of liability, risk allocation, and compliance frameworks 
• Proven ability to independently lead negotiations 
• Strong business and financial risk judgment 
• Clear communication and stakeholder management skills 

Who Will Do Well in This Role 

• Comfortable operating in a founder-led, fast-growing organization 
• Able to balance business growth with legal and financial risk 
• Takes ownership and works independently 
• Interested in building scalable legal and compliance foundations 

The Role

We are looking for a Azure Data Architect to join our team in Pune. You will be responsible for the end-to-end lifecycle of data solutions, from initial client requirement gathering and solution architecture design to leading the data engineering team through implementation. You will be the technical anchor for the project, ensuring that our data estates are scalable, governed, and high-performing.

Key Responsibilities

• Architecture & Design: Design robust data architectures using Microsoft Fabric and Azure Synapse, focusing on Medallion architecture and metadata-driven frameworks.
• End-to-End Delivery: Translate complex client business requirements into technical roadmaps and lead the team to deliver them on time.
• Data Governance: Implement and manage enterprise-grade governance, data discovery, and lineage using Microsoft Purview.
• Team Leadership: Act as the technical lead for the team, performing code reviews, mentoring junior engineers, and ensuring best practices in PySpark and SQL.
• Client Management: Interface directly with stakeholders to define project scope and provide technical consultancy.

What We’re Looking For

• 6+ Years in Data Engineering with at least 3+ years leading technical teams or designing architectures.
• Expertise in Microsoft Fabric/Synapse: Deep experience with Lakehouses, Warehouses, and Spark-based processing.
• Governance Specialist: Proven experience implementing Microsoft Purview for data cataloging, sensitivity labeling, and lineage.
• Technical Breadth: Strong proficiency in PySpark, SQL, and Data Factory. Familiarity with Infrastructure as Code (Bicep/Terraform) is a major plus.

Why Work with Us?

• Competitive Pay
• Flexible Hours
• Work on Microsoft’s latest (Fabric, Purview, Foundry) as a Designated Solutions Partner.
• High-Stakes Impact: Solve complex, client-facing problems for enterprise leaders
• Structured learning paths to help you master AI automation and Agentic AI.

🎯 Job Description:

We are looking for a passionate SDET (Software Development Engineer in Test) with strong experience in Java, Selenium Automation, API Testing, and BDD Frameworks.

The candidate should have hands-on experience in designing robust automation frameworks, executing test suites, and ensuring product quality across web and API layers.

⚙️ Key Responsibilities:

• Design, develop, and maintain automation frameworks using Java + Selenium + Cucumber
• Write and execute test scripts for UI and API layers
• Perform functional, regression, and integration testing for web and backend systems
• Validate RESTful APIs using Postman / RestAssured
• Participate in code reviews, test strategy discussions, and defect triage meetings
• Integrate automation suites with CI/CD pipelines (Jenkins / GitHub Actions)
• Collaborate with developers and QA teams to ensure end-to-end quality coverage
• Analyze failures, debug issues, and maintain test reports and documentation

🧠 Required Skills:

• Core Java – OOPs, Collections, Exception Handling, File I/O
• Selenium WebDriver – Locators, Waits, Page Object Model, TestNG
• Cucumber / BDD – Feature files, step definitions, Gherkin syntax
• API Testing – Postman / RestAssured (mandatory)
• SQL Queries – Basic database validation skills
• Version Control – Git / GitHub / Bitbucket
• Build Tools – Maven / Gradle
• CI/CD Integration – Jenkins / Azure DevOps (preferred)
• Strong understanding of SDLC, STLC, Agile & QA processes

• Professional experience in enterprise java software development using Spring MVC framework , RESTful  APIs and SOA
• Experience working in Cloud(AWS)
• Outstanding problem solving skills
• API Development experience
• Exposure to monitoring tools such as ELK, Splunk
• Experience with Selenium for UI automated tests written in Cucumber or Scala
•  Able to handle day-to-day challenges and owning the resolution of issues as they arise.

Technical Project/Product Lead

We are seeking a Technical Project/Product Lead with 8-10 years of experience in Microservice.Net Technologies with at least 2-4 years of experience in technical project lead. As a Project Lead, you will be responsible for leading business and technology outcomes for assigned programs or projects.

Educational Qualification:

The ideal candidate should possess educational background in Engineering along with a proven track record of delivering successful projects.

Technology/Skills:

• Expertise in Microsoft.NET Technologies and MVC Architecture.

• Strong design experience including experience in architecture and design patterns.

• DevOps/ Cloud experience is an added advantage.

• Strong experience in integration architecture including API Gateway, Service Catalogs etc.

• Strong experience in integration design for secured and scalable API’s and Webservices.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.

• Proven ability to lead cross-functional teams and deliver projects on time, within budget, and to the required quality standards.

Roles & Responsibilities:

• Lead and manage end-to-end technical project, ensuring successful planning, execution, and delivery within scope, budget, and timeline.

• Collaborate with cross-functional teams, including software developers, architects, quality assurance, and stakeholders to define project requirements, objectives, and deliverables.

• Provide technical guidance and expertise in Microsoft .NET, MS SQL, ASP.NET Core, and Azure to the project team, assisting with problem-solving, troubleshooting, and decision-making.

• Ensure adherence to software development best practices, coding standards, and quality assurance processes throughout the project lifecycle.

• Act as a liaison between technical and non-technical stakeholders, effectively communicating project updates, progress, and risks.

• Conduct regular project status meetings, providing comprehensive reports and updates to project sponsors and stakeholders.

• Stay up to date with industry trends, emerging technologies, and best practices in Microsoft .NET, MS SQL, ASP.NET Core, and Azure, and apply this knowledge to project execution.

Full Stack Engineer (RUBY ON RAILS + REACT)

About Us

DirectShifts has set out to modernize healthcare recruiting. We're a team of physicians, entrepreneurs, and problem solvers who have come together to solve major pain points facing medical professionals today.

We've built a healthcare staffing technology platform that connects healthcare professionals directly with employers by using advanced technologies and digitizing the recruitment and staffing processes. Using an AI-based platform, DirectShifts matches the right clinicians to the right jobs at healthcare employers.

DirectShifts is headquartered in New York, NY and our team is spread across the US and India. Join us!

About What You’ll Be Doing

DirectShifts is growing rapidly and we are looking for a full-stack engineer to join our technical team, working out of India. We need incredibly tenacious engineers who are not only great engineers but who can bring unique value to our rapidly growing team.

If you are passionate about coding – and do it on a day-to-day basis, then this is the place for you.

We are big fans of focusing mainly on two things: 1) talking to users and 2) build products. 

You will be responsible for implementing ideas and mocks for our app (web and mobile) which is used daily by healthcare professionals, internal users, and healthcare employers - you will own the frontend development as well as the building blocks and the APIs that power the web app (and the mobile apps). You need to be comfortable dabbling with some basic infrastructure management on AWS.

About You

Ideal Qualifications

• Recent Hands-on experience with Ruby on Rails and React.js
• 4+ years of work experience, primarily as a full-stack developer
• A strong foundation of Ruby on Rails
• Strong React, HTML, Javascript & CSS skills
• High ownership at all stages of product development - from conception to maintenance
• Adaptability - learn new technologies as and when needed
• Good communication skills to get your point across
• Bachelor in Computer Science
• Ability to work remotely

Bonus Skills

• Redux experience
• Experience with REST APIs
• Experience with cloud services (preferably AWS)

Specifically, You Will:

Work closely with the founders and senior management across various functions. You will have the opportunity to influence the trajectory of the products and of the company. This is a great opportunity to help healthcare systems & professionals become more efficient which directly helps them provide better care, improve outcomes and save more lives!

You will excel if you have

An ability to thrive in a fast-paced environment and the ability to iterate quickly by understanding what users want. 

More about DirectShifts

We have raised more than $45 million from some of the world’s leading investors including Serent Capital, YCombinator, and Soma Capital. We're on a mission to disrupt a massive industry and improve healthcare in the United States by ensuring every patient has easy access to the healthcare they need. At DirectShifts, everyone has a voice to create change and move the needle; no hierarchy, no bureaucracy, no politics, no BS...just real people working on solving real problems.

Responsibilities:

• Participating in design and development activities as required for specific projects allocated
• Understand the project requirement and able to implement and complete the allocated modules independently.
• Follows established development and testing procedures to ensure quality software development which meets the requirements
• Creates and maintains documentation regarding systems being developed in order to ensure long-term maintainability

Requirements:

• BTech or equivalent degree from a reputed institute
• Proven hands-on Software Development experience
• Design & Develop HTML5 games with the help of HTML5, CSS3, JavaScript, AJAX, SVG, Pixijs library across multiple platforms(Web/ MobileTablet/ TV)
• Building reliable and efficient code for game projects
• Should understand build milestone process and meet project timeline.
• Helps drive the delivery of successful, cutting edge products by working on a team with other Developers, and Designers
• Work towards optimization and best practices, increase performance of our application
• 1 to 3+ years of development experience. (Preferably Gaming)
• Good knowledge of HTML5, CSS3, JavaScript, AJAX, SVG, JSON
• Strong understanding of Object-Oriented Programming, and Design Patterns for Games and Web Applications
• Familiarity with any of the current generation JavaScript frameworks like PixieJS, CreateJs, Starling etc
• Strong attention to detail and knowledge of robust quality assurance practices
• Strong testing, debugging, and analytical skills