Founders' Office

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Analytics Job Description

We are hiring an Analytics Engineer to help drive our Business Intelligence efforts. You will

partner closely with leaders across the organization, working together to understand the how

and why of people, team and company challenges, workflows and culture. The team is

responsible for delivering data and insights that drive decision-making, execution, and

investments for our product initiatives.

You will work cross-functionally with product, marketing, sales, engineering, finance, and our

customer-facing teams enabling them with data and narratives about the customer journey.

You’ll also work closely with other data teams, such as data engineering and product analytics,

to ensure we are creating a strong data culture at Blend that enables our cross-functional partners

to be more data-informed.

Role : DataEngineer 

Please find below the JD for the DataEngineer Role..

  Location: Guindy,Chennai

How you’ll contribute:

• Develop objectives and metrics, ensure priorities are data-driven, and balance short-

term and long-term goals

• Develop deep analytical insights to inform and influence product roadmaps and

business decisions and help improve the consumer experience

• Work closely with GTM and supporting operations teams to author and develop core

data sets that empower analyses

• Deeply understand the business and proactively spot risks and opportunities

• Develop dashboards and define metrics that drive key business decisions

• Build and maintain scalable ETL pipelines via solutions such as Fivetran, Hightouch,

and Workato

• Design our Analytics and Business Intelligence architecture, assessing and

implementing new technologies that fitting

• Work with our engineering teams to continually make our data pipelines and tooling

more resilient

Who you are:

• Bachelor’s degree or equivalent required from an accredited institution with a

quantitative focus such as Economics, Operations Research, Statistics, Computer Science OR 1-3 Years of Experience as a Data Analyst, Data Engineer, Data Scientist

• Must have strong SQL and data modeling skills, with experience applying skills to

thoughtfully create data models in a warehouse environment.

• A proven track record of using analysis to drive key decisions and influence change

• Strong storyteller and ability to communicate effectively with managers and

executives

• Demonstrated ability to define metrics for product areas, understand the right

questions to ask and push back on stakeholders in the face of ambiguous, complex

problems, and work with diverse teams with different goals

• A passion for documentation.

• A solution-oriented growth mindset. You’ll need to be a self-starter and thrive in a

dynamic environment.

• A bias towards communication and collaboration with business and technical

stakeholders.

• Quantitative rigor and systems thinking.

• Prior startup experience is preferred, but not required.

• Interest or experience in machine learning techniques (such as clustering, decision

tree, and segmentation)

• Familiarity with a scientific computing language, such as Python, for data wrangling

and statistical analysis

• Experience with a SQL focused data transformation framework such as dbt

• Experience with a Business Intelligence Tool such as Mode/Tableau

Mandatory Skillset:

-Very Strong in SQL

-Spark OR pyspark OR Python

-Shell Scripting

Looking for a .Net Core Engineer | Bangalore to join a team of rockstar developers. The candidate should have a minimum of 3+ yrs. of experience in .Net

There are multiple openings. If you're looking for career growth & a chance to work with the top 0.1% of developers in the industry, this one is for you! You will report into IIT'ans/BITS grads with 10+ years of development experience + work with F500 companies (our customers).Company Background - CodeVyasa is a Software Product-Engineering and Development company that helps Early-stage & Mid-Market Product companies with IT Consulting, App Development, and On-demand Tech Resources. Our Journey over the last 3 years has been nothing short of a roller-coaster. Along our way, we've won some of the most prestigious awards while driving immense value to our customers & employees. Here's the link to our website (codevyasa.com). To give you a sense of our growth rate, we've added 70+ employees in the last 6 weeks itself and expect another 125+ by the end of Q1 2024

Requirements:

  1)Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

  2)Minimum of 2 years of experience as a .Net Developer

  3)Proficiency in MVC Framework, WEBAPI, Webform, C#,sql queries

  4) Aptitude for learning new technologies quickly.

  5)Good problem-solving and analytical skills.

What We Offer:

  1) Glassdoor rating of 4.8, indicating high employee satisfaction.

  2) Free healthcare benefits.

  3)Strong focus on upskilling and professional development opportunities.

  4)Diverse and inclusive work environment.

  5)Competitive compensation and benefits package.

  6)Emphasis on maintaining a healthy work-life balance.

Job Sector: IT, Software

Job Type: Permanent

Location: Chennai

Experience: 5 -6 Years

Salary: 10 - 12 LPA

Education: B.E/BTech

Notice Period: Immediate

Key Skills: Web apps developer, scrum master, Agile, waterfall, Azure, AWS

Contact at triple eight two zero nine four two double seven

Job Description:

Knowledge & Experience

• 5+ years of Scrum Master experience.
• Experience working with an offshore/onshore team model
• Thorough understanding of agile software development methodologies, values, and procedures.
• Thorough understanding of the software development lifecycle.
• Understanding of organization’s development platform and languages.
• Ability to understand technical issues.

In today’s highly competitive education industry, our client is an Edtech platform which focuses on connecting students to colleges and universities from across geographies by providing various education-based products and services which include B2C offerings such as exploring colleges, exams etc., free counselling by experts, education loan, online coaching classes etc. and B2B offerings include admission/activity tracker, marketing services for higher education institutions, content management system etc.

Founded in 2015, our client is headquartered in Gurugram and has raised a total of $40 Mn in funding over 5 rounds.

As a Academic Counselor, you will be responsible for providing counselling to all our customers.

What you will do:

• Resume building and Profile enhancement
• Goal setting
• Selecting schools – Tentative and Final Shortlists
• Networking
• Essays structure and writing – Editing Services
• Recommendation advice – Admit Decisions and School Selection
• Preparing for interviews and mock
• Waitlist advice
• Visa Preparation and document checklist review

Desired Candidate Profile

• Proven track record of admits to universities in USA, UK, Australia, Ireland (Any one destination)
• Ability to manage over 250 students in a calendar year
• Ability to convert enrolled students for Visas to partner institutions

• Core knowledge of PHP and Laravel frameworks

• Fundamental understanding of front-end technologies like HTML5, CSS3, and JavaScript. Check if the CSS, HTML, and JavaScript are accurate and consistent across different apps

• Basic knowledge in SQL and NoSQL databases is a plus.

• Build and maintain innovative web applications and websites using modern development tools.

• Document and continuously update the development process, project components, and task progress based on Organization requirements

• Solid experience working with PHP, the latest Laravel version.

• Design and maintain databases.

• Optimize performance by performing UI and back-end tests

• Scale, expand and improve our websites and applications, Perform debugging and troubleshooting on apps.

• Effectively communicate with clients and other teams when needed

• Update on current industry trends and emerging technologies and apply them to the development process

Job Profile - Engineering And Product role

Major Responsibilities

•  Defining the technical specifications and architecture along with overall  product infrastructure.
• Provide creative and unique solutions to accommodate for the versatility and customizations during product development.
• The role would expect you to code and/or conduct code reviews so experience in PHP, java or similar languages would be useful.
• Managing a team of engineers and developers; ensuring quality is met at every process of the development and deployment phases.
• Managing AWS servers to track/monitor/optimize resource utilization and upgrade servers when necessary.
• Ability to understand and collaborate on a complete product lifecycle from concept to execution.
• Implementation of new technologies to optimize product quality and usage.

Key Skills & Competencies:

• 10+ years of expertise working on and managing Technology teams.
• Understanding of Algorithms, data structures and standard coding practices
• Understanding of RDBMS design. Experience in writing complex SQL/NoSQL queries and optimizing queries.
• Very good understanding of collections and multithreading Framework - SpringBoot , JPA.
• Understanding of RDBMS design. Experience in writing complex SQL/NoSQL queries and optimizing queries.