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Team -Support Operations — Technical Solutions
Level
IC2 (1–3 years of relevant experience)
Location
India (Remote) — IST time zone, with overlap with US East/Central teams
Reports To Tech Manager
Employment Type Full-time
ABOUT DELTEK
Deltek is the leading global provider of software and solutions for project-based businesses, serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle — from winning work and planning resources to executing delivery and getting paid.
The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that enable Deltek's support and customer success teams to operate at scale — think intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes.
THE ROLE
We are looking for a System Engineer (IC2) to join our Technical Solutions team based in India. This is a hands-on engineering role, you will build, integrate, and support the systems that power our customer-facing and internal support operations.
In your first year, you can expect to:
- Build and maintain integrations between support platforms (Oracle Service Cloud, Salesforce, Gainsight) using PHP, JavaScript, and Workato
- Contribute to AI-assisted workflow automation — including LLM-based tools and intelligent routing solutions already in production
- Write and optimize SQL queries against our operational data stores to power dashboards, reports, and automated triggers
- Troubleshoot issues across the full stack: front-end, API layer, back-end logic, and database and document root cause findings
- Work in a sprint-based environment alongside engineers, CS operations leads, and product stakeholders across the US and India
This role is well-suited for someone who is early in their career but already has real project or production experience. You will work with guidance from senior engineers while taking genuine ownership of defined workstreams. The expectation is not that you know everything on day one — it is that you are technically curious, structured in your thinking, and driven to ship things that work.
WHAT WE'RE LOOKING FOR
Must-Have Technical Skills
- PHP and JavaScript: Hands-on experience building or maintaining web applications, APIs, or internal tools. You have written code that went somewhere beyond your laptop.
- REST/SOAP APIs and Web Services: You understand how system-to-system data flows work and have built or consumed integrations in a real context.
- Relational databases and SQL: You can write optimized queries, understand joins and indexes, and are comfortable reading a schema you didn't design.
- Full-stack troubleshooting: When something breaks, you know how to methodically trace the issue across front-end, back-end, and database layers — not just escalate it.
- Documentation: You can translate what you built into clear written artifacts — requirements, workflow diagrams, solution designs — that a non-engineer can follow.
- Agile/sprint delivery: You have worked in a structured sprint environment and are comfortable with ceremonies, tickets, and incremental delivery.
Must-Have Soft Skills
- Root-cause orientation: You don't patch symptoms and move on. You want to understand why something broke before deciding how to fix it.
- Self-driven with good judgment: You can manage your own time on a defined problem, identify when you're stuck and need input, and flag risks before they become blockers.
- Clear communicator across audiences: You can explain a technical problem to a non-technical stakeholder and a design decision to a senior engineer — in writing and in a call.
- Collaborative: You work well with people you've never met in person, across time zones, and with stakeholders who don't share your technical background.
Nice-to-Have Skills
The following are not required for the role, but candidates with depth in any of these areas will stand out. Listed in rough order of relevance to this team's current work:
Oracle Service Cloud
Workato / iPaaS
Salesforce
Gainsight
AI / LLM integration
Snowflake
Microsoft Power BI
Microsoft Power Apps
Cloud-native development
Experience with AI tools (GitHub Copilot, LLM APIs, automation agents) used in an operational or product context — not just personal experimentation — is a genuine plus for this team.
RESPONSIBILITIES
At the IC2 level, you will primarily execute within defined frameworks and grow your independent scope over time. The following reflects what you will own and contribute to:
Build & Integrate
- Build and maintain AI-enabled workflows, platform integrations, and internal tools using PHP, JavaScript, Workato, and Web Services
- Develop prototypes and proofs of concept; contribute to production deployments under senior guidance
- Implement and test integrations between Deltek's support platforms and internal data systems
Analyse & Solve
- Break down defined problems into actionable tasks; identify risks, dependencies, and edge cases before they surface in production
- Troubleshoot complex issues across the full stack and document root cause findings clearly
- Investigate stakeholder-reported issues to identify whether the problem is technical, process-related, or both
Operate & Improve
- Follow established governance, architecture, and deployment processes; raise improvement suggestions through proper channels
- Write and maintain documentation for systems, workflows, business rules, and solution designs
- Participate actively in sprint ceremonies; manage your own tasks and flag blockers early
- Demonstrate continuous learning in AI, automation, and integration technologies — this space moves fast and curiosity is part of the job
QUALIFICATIONS
- Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline. Equivalent practical experience considered.
- Experience: 1–3 years of hands-on experience in software engineering, systems integration, or a closely related field. Internship and co-op experience counts if it involved real production systems.
- Coding: Demonstrable PHP and/or JavaScript experience — a portfolio, GitHub profile, or code sample you can speak to will strengthen your application.
- Collaboration model: Comfortable working remotely with distributed teams. The role requires regular overlap with US East/Central time zones (approximately 6:30 PM – 10:30 PM IST for at least part of the week).
- Language: Strong written and spoken English is essential — much of the collaboration with stakeholders and senior engineers happens asynchronously in writing.
WHAT TO EXPECT WORKING HERE
- A small, technically-focused team where your work is visible and your contributions are directly tied to outcomes customers feel
- Exposure to production AI/LLM systems, not just theoretical discussions about AI
- A culture that values root-cause thinking and good documentation over heroics and quick fixes
- Growth path: engineers who demonstrate technical depth and ownership at IC2 have a clear track toward IC3 (mid-level) scope within 18–24 months
- Regular 1:1s and structured feedback — this team invests in making you better, not just keeping you busy
- Bachelor’s degree in computer science, Web Development, or a related field (or equivalent practical experience).
- Minimum of 4 to 8 years of professional experience in Java
development.
- Strong proficiency in Java and object-oriented programming.
- Minimum of 4 years of experience in building microservices with Spring Boot.
- Solid understanding of RESTful APIs and experience with API design and integration.
- Strong problem-solving skills and the ability to think critically.
Skills Required:
- 3+ years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
- Excellent hands-on experience using MySQL or any other SQL Database.
- Good knowledge of MongoDB or any other NoSQL Database.
- Good knowledge of Redis, its data types, and their use cases.
- Experience with graph-based databases like GraphQL and Neo4j.
- Experience developing and deploying REST APIs.
- Good knowledge of Unit Testing and available Test Frameworks.
- Good understanding of advanced JS libraries and frameworks.
- Experience with Web sockets, Service Workers, and Web Push Notifications.
- Familiar with NodeJS profiling tools.
- Proficient understanding of code versioning tools such as Git.
- Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
- Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
- Experience building a large scale social or location-based app.
Backend Development - Intern
Converts into a full time position based on performance
A Backend Developer, for an early-stage Analytics startup who can help us translate Product specs into a high-performing and scalable product across platforms. Also help in improving functionality of product. End goal is to achieve product-market objectives
The candidate will have rich learning into what goes into developing, scaling a product from scratch. A chance to grow into a Backend Development Owner in medium-long term
Responsibilities
-
Own Back End Development closely with Product Owner
-
Design, implement and maintain product modules/sub-systems in your scope
-
Perform bug verification, release testing and support for assigned products.
-
Conduct unit testing and integration testing.
-
Make sure the delivered product matches the business requirements.
Expectations from candidate
-
Ability: Good at logical thinking, problem solving
-
Inclination: Curious and strong willingness to learn from problems, write good code
-
Knowledge: Basics of Back End Development (Some academic degree/certification
or Prior experience/Projects preferred)
-
Languages/Tool/Framework: Python, MongoDB, GraphQL, GoLang
-
Interest in product focused work in a fast-moving start-up environment
-
Attitude: We are looking for a person with an owner mindset who can partner with
us in building our product with a lot of commitment. We like people who are curious problem solvers and are interested in learning with us and working hard.
What we offer
-
Great culture focused on outcomes through learning and experimentation
-
Mentoring by experienced professionals from pedigreed backgrounds (IIT/IIMs)
-
Growth, ownership, and flexibility to achieve your goals.
Job Description :
We are currently building a next generation consumer tech product at the intersection of AI ML through Mobile and Commerce. The product requires building proprietary frameworks using latest technologies.
We have an urgent requirement of a Backend Developer/ Fresher/ Intern, who would become core member of our Product Team, is a great problem solver, can learn quickly, and communicate clearly.
Must Have Skill Set :
-
Efficient software development background including design patterns, data structures, test driven development
-
Individual contributor with strong analytical skills, with excellent problem solving abilities. Excellent verbal and written communication skills
-
Should be able to work under tight deadlines and stretch as and when required
-
Self starter with the ability to research solutions independently and solve problems Strong, object oriented design and coding skills, c++/Java on a Linux platform Preferably with internship experience of Product based companies Working on products with strong Knowledge of SpringBoot and REST API frameworks Strong knowledge of Data structures and Algorithms
-
Hands on expertise in Database/Datastores - MongoDB, MYSQL, Elastic Search, Redis and Kafka will be a big plus
Key Responsibility :
-
Tasks will include complete responsibility for application design, code development, testing, deployment and maintenance
-
Develop code as part of an agile team to deliver new features enhancements Design and develop REST APIs
-
Follow approved life cycle methodologies, create design documents, and perform program coding and testing Develop plans outlining steps and time tables for developing programs and communicate plans and status to management
-
Work independently or with minimal supervision and utilize knowledge, experience and judgment to accomplish well defined goals
-
You should be at ease with maintaining cloud instances on AWS and other cloud services
-
You have experience in identifying, debugging and resolving complex production issues End to End ownership of various applications and microservices
-
Architect, design, develop, deploy and operate services that serve millions of users
What You Get :
1. You work with a team of passionate folks who love design and technology 2. Immense learning and growth opportunities in small, multi functional, tightly
knit teams
3. Flexible work timings; 5 days a week
4. Accelerated learning
5. Huge Responsibility early in your career which will come handy in future
6. Ownership and independence
Qualifications :
B.Tech/ MCA in Computer Science or equivalent
About QuHu
QuHu is an audio first content platform where users can create, share & distribute their content and the discovery happens via a feed based on interest graph. We aim to build an audio ecosystem with a global presence consisting of audio-based social networks and audio communities.
At QuHu, we want to cultivate a vibrant and growing online UGC audio community and interactive audio entertainment platform where users are encouraged to create, share, discover and enjoy audio, and experience immersive and diversified entertainment features through audio. QuHu envisions a global audio ecosystem – a place where everyone can be connected through voices and across cultures.
The two pillars around which QuHu is built are:
Users - for whom we want to solve the problem of discovery basis interest (algorithmically driven feed) and provide an impressive experience through audio- bites (short content), live audio, audio rooms & audio games.
Creators - for whom we want to make creation & editing a seamless process through a suite of 'creator tools' like sound mixing, trim, pitch shifter, voicemojis, voice filters, noise reduction, etc & help them monetise
Skills Required for Back-End (NodeJS) JR Developer (2-4 Yrs) /Sr Developer (4-8 Yrs) /Lead Developer (8-10 Yrs) /Architect (10-12 Yrs):
- Must: Strong experience and understanding of NodeJS and JavaScript Programming, Good at Native Cloud or AWS
- Good knowledge of MongoDB or any other NoSQL Database, Redis, Elasticsearch, etc.
- Good understanding of scalable computing systems, software architecture, data structures, and algorithms.
- Experience working with AWS or other cloud providers
- Experience in service-oriented and/or microservice architectures
- Good to have knowledge with stream processing applications, Event-driven Architecture, Identity management (OAuth) - Not Mandatory
- Good knowledge of Redis, its data types, and their use cases along with a server-side framework
- Experience developing and deploying REST APIs.
- Good to have an understanding of low-level Kafka inner workings and partitioning schemes - Not Mandatory
Responsibilities:
- Design, build, review and evolve durable, highly scalable event-driven infrastructure
- Architect and lead the development of backend services.
- Work with REST APIs and integrating them with our software platform
- Develop front end capabilities such as dashboards, visualizations, features
- Work on building best performance UI features and linking with backend
- Integrate all the front end features with a backend pipeline
- Integrate our AI models with the platform pipeline
- Work on bug fixing and improving application performance
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Own new initiatives, Debug production issues
- Help define the way we work in the future including coding and design standards
- Work effectively in an agile development process
- Research cutting edge technology that can be applied to accelerate business growth
- Be the communication bridge be product owners and development teams
- 2+ years of experience participating in the delivery of technology services.
- A proven ability to learn new applications & innovate in technology
- Strong Experience in technologies like Node, Webservices and Microservices
- Experience with cloud components and services and containerization technologies is desirable
- Exposure to ReactJS desirable
- Experience working with multiple types of datastores: Mongo DB, SQL
- Experience in integrating, designing and developing solutions is desirable
- Experience with CI/CD and TDD is desirable
- Frameworks - Express , Hapi , feathers
- Strong knowledge in Javascript












