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Cartalyst Cartalyst is a B2B technology startup, which equips Small & Medium Businesses with tools and insights to have an online presence. We provide all the services required for a brand to sell their products through all online channels. Fancy working for a startup? Come Join us and help drive growth – for you, for the customers and for the company. We’re looking for Ecommerce Specialist – Full Time Responsibilities Create customer’s e-commerce product listings on Amazon, Flipkart, etc. Interact with customers to understand their products to create impressive listings. Interact with Amazon/Flipkart teams to resolve any issue related to listings, etc. Handle Customer’s e-commerce processes - store creation, creating listings, optimizing listings and creating promotions for online sales. Preferred qualifications Working knowledge of MS Excel. Macros/VBA knowledge a plus. Good oral communication skills in English/Hindi/Telugu. Good Written skills in English. Background about Indian ecommerce/e-tail industry a plus.
Job Description Sales Research Analyst will be primarily responsible for aggregating the data, manually and leveraging the automation tools. · Work with the Business Analyst to understand the data needs. · Understand the client target profile and sales approach. · Understand, define and expand the client ecosystem. · Define the lead qualification rules and refine those based on the client feedback. · Understand and leverage the sources of information. · Understand the tools to research the data and also capture the data. · Keep adding to the sources of information. · Work with the automation team to automate the search to the extent possible. · Update the platform with the researched information. · Understand and implement the data aggregation rules. · Ensure the quality of the researched data and communicate the confidence level. Desired Skills and Experience · Excellent web research acumen and interest. · Ability to work on software platforms. · Pre-sales and Business development experience · Good communication skills · Good understanding of the business. · Structured and Process oriented. · Ability to look for innovative ways to search and keep adding to the sources. · Ability to communicate the need of automation.
iKeva is an early Indian start-up that provides work-spaces in prime locations with community and member benefits. Currently, it has 4 centers in Hyderabad, Bangalore, and Chennai.
Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus