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NOTE: Please fill up this form to apply: https://goo.gl/forms/PVibhLXdeieiQmzg1 We’re building a new platform in the Blockchain space with a mission to bring every Indian onto the blockchain economy. The Happiness Team is a big part of this mission. You'll be responsible to help answer any questions our users have and solve any issues they bring to us. If you want to be part of a team that truly cares about the blockchain revolution, and shape the future of a decentralized financial world, read on. Responsibilities - Manage, prioritize and respond to incoming customer communications via email & chat (maybe phone in the future) - Keep an eye out for anything amiss like platform bugs/issues, fraudulent transactions, money issues, edge case scenarios etc - Identify and flag any trends that may be building up in the incoming communication so as to anticipate issues and crush the underlying cause - Identify gaps in our knowledge center and recommend fills to bridge the gap - Work closely with the product team with inputs on shaping world-class efficient processes for our happiness team - Be a powerhouse of all the knowledge of the platform and the cryptocurrency world You'll be a good fit if: - You enjoy solving problems and thrive off helping users (By far the most important qualities in you) - You have excellent written and spoken English skills - You're somewhat familiar with the blockchain/crypto world and now have a fire in your belly to become a guru at crypto and blockchain knowledge (and more importantly the excitement to share that knowledge) - You believe in the future of the blockchain and cryptocurrency - You care deeply, genuinely and passionately about customer support as a career - You are calm, patient and focus on the problem at hand and not the underlying emotions - You possess the ability to explain solutions in an easy to understand, concise and pleasing language - You are obsessed with getting to Inbox Zero - You are self-driven, independent, kind and ego-less, have superior organizational skills, integrity, a great follow through on tasks and obsessed with details - You don't get overwhelmed easily and don’t let stuff slip through the cracks. - You can turn upset users into evangelists and loyalists! - You are persistent and never ever ever give up on a user - You operate at lightning speed (like XRP :P) Experience: - We're looking for champions with at least 2 years of experience in a similar customer support / technical support role. Experience in supporting financial services is a bonus, but don’t let that stop you from applying. What’s in it for you - You’ll be part of one of the first teams in India that’s working in the Blockchain and Cryptocurrency space (Imagine the experience that comes with it. We’re going to be part of an open world revolution) - You'll be part of a young team that truly cares about kickass support - You get the flexibility of working remotely on Weekends and switching your week cycles! - Good pay, Amazing workspace, medical insurance (India), great perks, a kickass office and a hell lot of amazing pictures Ready to Apply? Please fill up this form: https://goo.gl/forms/PVibhLXdeieiQmzg1
We are looking for a capable and driven candidate to be the voice of Remedico to our customers, manage customer operations, engage our leads and audience across social media, and handle direct digital marketing campaigns. There is also scope for the right person to handle content, including blog post writing and other video / visual content generation. Being a young team, this is an exciting opportunity to wear multiple hats across functions, and help to define the brand to our audience. You would be a founding member of the team, and the right person will be able grow and take a leadership role as we scale. Responsibilities: - Convert qualified leads to paying customers via WhatsApp, social media, and phone (no cold calling) - Run organic social media campaigns across Instagram, Facebook, WhatsApp, Snapchat and others - Create engaging content such as blog posts, videos, as well as conceptualise and handle shoots - Handle customer queries and follow problems through to resolution (while liaising with our doctors) via phone call, email, social media and WhatsApp Requirements - Proven work ethic and high levels of enthusiasm - Strong understanding of social media platforms, especially Instagram - Experience with content generation, e.g. graphic design, video editing software is highly regarded - Strong sales, business development, customer engagement, and communication skills - Proficiency in English and Hindi (proficiency in other languages is a plus) - Advanced troubleshooting and multi-tasking skills
About opportunity : We have seen tremendous demand and adoption in the Indian market and to spearhead our growth further we are looking to scale up our Customer Success Team across India. With increasing number of customers, it becomes very important to have a strong onboarding and relationship management team, which can ensure retention, upselling and positive WOM. Role & Responsibilities - Drive Customer Success Activities & Outcomes - Oversee successful implementation of Happay's product suite for each client - Oversee portfolio of customers, reduce Churn and explore avenues to Up-sell to maximise revenues from an account - Drive new business growth through greater advocacy and reference-ability - Influence future lifetime value through higher product adoption & customer satisfaction. - Monitor Key engagement metrics like Churn, Customer Health & Renewables - Align with Key Stakeholders of the account to build a strong relationship - Define and Optimize Customer Lifecycle - Map Customer journey and define segmentation of customer base and varying strategies. - Develop listening points in journey (e.g., usage, satisfaction, etc.) - Identify opportunities for continuous improvement - Learn from best practices in industry - Measure Effectiveness of Customer Success - Define & establish a system for tracking operational metrics for the team. - Send periodic performance report with Key Metrics to Happay's Executive team - Lead best in class Customer Success Team - Manage a team of Key Account Managers and help them in implementation & troubleshooting. - Recruit experienced leaders for different functional roles. - Drive a culture of continuous learning and accountability within the team. - Foster collaboration within the team and across the customer lifecycle. - Inspire Customer Success Across Company - Create company-wide culture of Customer Success - Align with Marketing around marketing to existing clients. - Align with Product around driving product roadmap - Align with Sales around cross-sell and up-sell and focus on selling with a retention focus - Align with Executive Team around key metrics and objectives Skills & Background Requirement - Minimum 6 years of experience in Customer Success - Experience in handling team of 15-20 members - Experience in onboarding complex products/solutions with SMEs and Enterprise clients - Excellent communication and presentation skills - Is Excellent in building and nurturing relationships in industry - Networking and strong orientation towards customer management - Deep understanding of value drivers in recurring revenue business models - Is very well-versed on developments related to SaaS products in India. - Ability to manage influence through persuasion, negotiation, and consensus building
Hey Everyone, look forward to talk to you. We are a disruptive start up in fashion marketplace segment working on core personalization.Featured@tech crunch, websummit,voted top 100 start ups from the Asia region by Tech.co& Red herring. We are hiring! Team of Ex-flipkart,intel, myntra, intuit, ibm and others. We look forward to see you onboard in this amazing journey forward. Thanks & Regards Govind Founder/CEO @ Affairal +919972668335/+918904013330 Job Perks Free lunch
Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time
Do you feel happy when you users are satisfied? And conversely, do you feel restless when users are not able to achieve their desired results? If you're analytical, data oriented, user focused and are tech savvy - this will be a great role to make an impact. Reply to discuss more!
User Support - Assist, train, followup and support users Back End Management - Check and validate Users documents, Manage user enquiries Finding New Leads - Prepare & sort a list of prospective users, Contact them and pursue them to use our portal and services
You will be responsible for generating new leads and sales for your company. It is a high pressure role that commands a lot of respect and carries a bonus-related pay scheme that means you could enjoy immense financial rewards. If you have excellent customer relations skills, are able to multitask and like the challenge of meeting targets, a career as a business development executive could be exactly what you are looking for.
Basic stipend provided, possible opportunities to become a full-time member.
Greetings for the day! As discussed, we are looking for a Freelance trainer for “Sales & Fulfillment” SCM professionals with experience in below strides can apply: pre sales Channel support Return management Order to cash Duration: 12days Timings: 9.30am to 6.30pm Location: Bangalore About Global Talent Track Global Talent Track (GTT) is a path breaking global educational initiative and corporate training solutions company. GTT is funded by Intel Capital, Helion Ventures and Cisco Systems. Global Talent Track (GTT) has partnered with Cisco Systems and the leading Universities, Institutions and Government bodies in India to provide "quality with scale", through programs delivered using innovative technologies and compelling content. Global Talent Track has successfully rolled out its thought leadership and blended learning model in 15 states across India. The entire learning platform or job oriented training is guided by an assessment tool which assists students in choosing their career path by discovering their inherent attributes in addition to finding their domain proficiency. For more details visit: www.gttconnect.com Also view the article on GTT published by Forbes India Thanks & Regards, Mitali Nimbalkar| Global Talent Track | Recruitment Executive | Tel: 9970685481| Empowerment through Employability