Senior Technical Lead

More about this Customer Care Executive job

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• What is the eligibility criteria to apply for this Customer Care Executive job?

Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience

• How much salary can I expect for this job role?

Ans: You can expect a salary of ₹10000 - ₹22000 per month + Incentives that depends on your interview. It's a Full Time job in Lucknow.

• How many working days are there for this Customer Care Executive job?

Ans: This Customer Care Executive job will have 6 working days.

• Are there any charges applicable while applying or joining this Customer Care Executive job?

Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., The Everything Store.

• Is it a work from home job?

Ans: No, it’s not a work from home job and can't be done online.

• How many openings are there for this Customer Care Executive role?

Ans: There is an immediate opening of 5 Customer Care Executive at The Everything Store

• Who can apply for this job?

Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.

• What are the timings of this Customer Care Executive job?

Ans: This Customer Care Executive job has Day Shift.

Any Specific criteria to look for in a candidate:

Work on brands as the face of the agency and contribute to the creation of digital experiences. Manage work efficiently, generate ideas collaboratively with the team, and have a passion for top-notch quality.

The Account Manager will work across multiple teams to drive engagement and ROI-led growth for the clients.

Job Description:

 - Creating a positive onboarding experience for new clients.

• - Manage daily activities and tasks for clients
• - Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• - Responding to clients' requests as they arise in real time
• - Maintaining an accurate record of all necessary documents pertaining to the brand.
• - Coordinate with various internal teams to deliver Creative, Data Analytics, Tech, As and Operational Services
• - Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
• - Upsell! Always be on a lookout to identify opportunities and convert them to grow revenue
• - Ensure that projects/scope is completed on time 
• - Coach and support team members to help them meet departmental goals
• - Take responsibility for the quality of work, the accuracy of brief and the team’s output
• - Maintain weekly, fortnightly and monthly reports 
• - Meeting clients to discuss digital marketing strategy and report on progress
• - Keep ahead of industry’s developments and apply best practices to areas of improvement
• - Maintain an orderly workflow according to priorities
• 
  

BECOME A PEOPLE’S PERSON!

• - Exhibit strong leadership skills and motivate-inspire your team members
• - Stick to the client’s brief and the agreed process to deliver effectively
• - Utilize your team’s productivity keeping the Scope Of Work and allocated budget
• - Be all ears to everyone around and mentor yourself  to get the best performance possible
• 
  

IMPROVE THE PROCESS!

• Relentlessly work on improving the internal processes while solving problems along the way
• 
  

COMMUNICATE AND COLLABORATE!

• - Manage all business communications
• - Become a link for the internal team and make sure the process is consistently followed
• - Thrive on collaboration to create killer work
• 
  

SKILLS WE DESIRE

• - Develop and maintain existing client relationships.
• - Excellent organizational and time management skills.
• - Strong digital marketing ecosystem understanding
• - Strong analytical and problem-solving skills.
• - Effective communication skills.
• - A+ presentation skills
• - Natural attention to detail
• - Foresight

The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have an ability to test code in order to maintain high-quality code.

**** Max 15 to 30 Days Notice period*****

Position: Team Leader Software - .NET

Experience: 6 years to 8 Years

Primary Skills: c#, SQL, Angular

Secondary Skills : Asp.Net: ,Angular, SQL Server

Agile Methodologies & Practices: SCRUM

Microsoft .Net/Microsoft.Net Core, C#

Database technologies: SQL Server

Web technologies: Angular/AngularJS, JavaScript, TypeScript, MVC, Microsoft WebForm

GiT version control and/or SVN

• Superb skills and experience using Salesforce

• Support account management efforts and client relationships

• Keep Track of all current opportunities in the pipeline and follow up with clients as to the status of their proposal

• Find new sources for clients (web searches, meetings, Linked In)

• Discover,Develop and Support negotiations with new supply partners for sample/recruits for patient and health care audiences

• Help create and continue to improve bidding, project management and communications for data collection sales

• Use of Salesforce to document opportunities and other presales efforts

• Responsible for pre-sales recruitment proposals and working with vendors 

• Experience in developing large scale, highly available, complex front-end development using JavaScript, React.js and ReactNative.
• Strong knowledge in both web and mobile application development.
• Knowledge, skills, and experience to write detailed design documentation, and functional specifications for application development.
• Write well designed, efficient, reusable, and reliable code.
• Experience with popular React.js workflows (such as Flux or Redux).
• Work with other senior Developers to resolve/debug program errors.
• Knowledge and ability to apply OOD (Java, HTML, XML, Java Script, and Patterns) and impact to the application development process.
• Knowledge of Agile development methodologies (preferably Scrum).
• Knowledge of database design and data structure libraries,(e.g., Immutable.js).
• Developing new user-facing features using React.js.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation, design development and deployment.
• Experience with data structure libraries,(e.g, Immutable.js).
• Contributing to team meetings, troubleshooting development.
• Good understanding of HTML CSS and front-end design technologies.

• Ability to establish and maintain effective working relationships, supporting company leadership and other team members.
• Ability to manage multiple and changing priorities/tasks.
• Must like to continuously improve code, product and process.
• Must work with a strong professional and ownership mindset.
• Strong working experience in JavaScript, ReactNative and ReactJs is required.
• In-depth understanding of Javascript, the DOM, and relevant concepts.
• Proficiency in Typescript.
• Should have hands-on experience with testing libraries like jest & enzyme.
• Must be strong in logic and coding abilities.
• Strong analytical and problem-solving skills.
• Must be passionate and self-motivated.
• Excellent team player and good communication skills.

Mastree's engineering team is working towards building a data science engine that enables students to learn in a way they understand the best. We believe in delivering learning experiences through engagement. The product is designed with countless embedded interactive information pieces to help the students imbibe the concepts better. At Mastree we take pride in being a part of the product that holds the potential to revolutionise the education process.

We are looking for folks who are passionate about creating interaction rich interfaces. Creative individuals who believe in the power of visuals.

Responsibilities:

• Creating visual elements that users see and interact within our web platform.
• This makes your role crucial for the success of the product.
• Working closely with the design, product management and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices.
• Ensuring that the application is optimised both in terms of technology and in delivering the best educational content.
• Building web platform for our live tutoring platform
• Creating interactive learning activities for K12 students and work on our upcoming products

Requirements:

• You are an avid programmer
• You have great grasp of fundamentals of JavaScript and ES modules, new ECMASCRIPT concepts
• You have experience in ReactJS web app development
• You are an exceptional problem solver, with attention to details.

Brownie Points:

• Good HTML and CSS skills
• Experience in React-Native app development
• Ability to work in small teams and wear multiple hats