Staff Backend Engineer

Procedure is hiring for WorkHero.

WorkHero is building the AI-powered back office for the skilled trades, starting with the $50B+ HVAC industry. Small contractors are great at their trade but lose 20+ hours a week to invoicing, permits, scheduling, and paperwork. WorkHero combines expert office managers with automation and AI tooling, enabling a small team to take real ownership of that back-office work

We’re hiring a senior engineer to own our real-time voice stack end to end—AI agents operating on live phone calls—and the data platform that turns those calls into insight: call → transcript → events → warehouse → dashboards. You’ll own meaningful systems end to end alongside a small, senior team with deep experience in AI, product, and the trades.

What you’ll build

• New product screens and flows (jobs, customers, invoices, scheduling) in React and React Native, especially AI chat UI (chat & tool result rendering, streaming responses, human review and feedback loops)
• AI workflows in production: tool-using agents, RAG/search, classification/extraction, and human-in-the-loop flows
• Automations: Contribute new features and improvements to our AI-powered business automation platform

In addition, you’ll own our first investments into a realtime voice stack and the call-data platform behind it. For example:

• Realtime voice agents on live phone calls: telephony/WebRTC integration, streaming speech-to-text and text-to-speech, turn-taking, interruption handling, and latency optimization
• Voice pipeline reliability: backpressure, failover, graceful degradation, and monitoring for live calls
• Call-data pipeline: transcripts, events, and structured extraction flowing from every call into the warehouse
• Analytics & dashboards: data modeling and conversation-intelligence features on top of call data
• Evals & monitoring for voice agents: quality metrics, drift detection, and cost/latency tracking
• Cloud infrastructure: scaling our platform with infrastructure as code, queues and orchestration, and CI/CD

Responsibilities

• Analyze requirements and propose innovative AI-native solutions to technical problems
• Write clean scalable code
• Own the voice and data stack end-to-end: design, build, test, deploy, and operate
• Optimize the performance, latency, and cost of our real-time AI systems
• Respond to critical system issues and ensure continuous system reliability
• Mentor team members and collaborate across teams, especially with product and subject matter experts
• Work to understand the needs of our users and think creatively about how to solve design challenges in your work
• This is a Remote role. We expect a minimum 4 hours overlap with the WorkHero team (11 AM - 3 PM ET).

Qualifications

• Senior-level backend experience (typically 5+ years) shipping production systems that you've owned
• Hands-on experience with realtime voice or streaming systems: telephony (SIP/Twilio), WebRTC, streaming STT/TTS, or frameworks like LiveKit or Pipecat — or comparable experience with demanding realtime/streaming infrastructure
• Data engineering fundamentals: event pipelines, data modeling, warehousing, and analytics on production data
• Strong proficiency in a typed backend language (TypeScript preferred; comparable experience welcome)
• Hands-on experience with LLM-powered features (usage, prompting, optimization, etc) and AI architectures
• The ability to work with infrastructure as code (terraform), cloud, and CI/CD systems at scale. We're a small team, so we own the whole stack!
• Excitement to leverage AI coding tools to their maximum benefit. We love Claude Code and Cursor and are constantly looking for better ways to leverage our time to build fast and build for scale.

Nice to have

• experience with voice-AI platforms (Vapi, Retell, Bland, Deepgram, LiveKit) or conversation-intelligence products (e.g. Gong-style analytics)
• experience scaling cloud infrastructure, especially AWS, and how to get the most out of key AWS services
• experience with workflow automation tools like n8n or Lindy
• experience with React for building internal dashboards
• experience with HVAC or back-office business workflows

WorkHero is committed to building a diverse team. We encourage candidates from all backgrounds to apply.

About the Company

The client is revolutionising the way businesses operate through cutting-edge technological solutions. Their focus is on developing intelligent agents and agentic workflows that automate processes and eliminate the need for human effort wherever possible. By leveraging

advanced AI and machine learning, they create systems that enhance productivity and drive efficiency.

Their expertise extends to the fintech, healthcare and medical technology sectors, where they develop innovative solutions that improve patient outcomes and streamline medical operations.

From medical devices to healthcare platforms, their work sits at the intersection of technology and medicine, pushing the boundaries of what's possible. The team is dedicated to continuous learning and growth, ensuring the team members are always at the forefront of the tech landscape.

About the Role

This is a senior, hands-on engineering role at the heart of our product team. You will be one of the most technical people in the room — setting the architecture for our real-time voice AI

agents and building the hardest parts of it yourself. From the systems that power live conversations to the interfaces our clients rely on, you will own how the product is engineered end to end.

We are looking for a genuine lead full-stack engineer with the depth to make architecture decisions that hold up as we scale, and the appetite to still be in the code every day. You should be as comfortable designing the backend services behind a live voice agent as you are shaping a clean interface on top of them — and comfortable being the person others turn to when something is hard.

You will work directly with the founder and product leadership on a fast-moving product, with real influence over technical direction. This is a role for someone who wants ownership at the level of "how the whole thing is built," not just individual features — and who raises the bar for

everyone around them.

What You'll Own

Set the technical direction

• Own the architecture of our core systems — the real-time voice agents, backend
• services, data and APIs — making the decisions that keep the product fast, reliable and scalable as it grows.
• Lead the hardest engineering problems and solve them personally.
• Establish engineering standards — code quality, review practices, testing and technical patterns that the team builds to.
• Drive technical strategy with the founder and product leadership — shaping the roadmap, flagging risk early, and turning product ambition into a sound technical plan.

Build the product end to end

• Design, build and ship features across the stack — backend services, APIs and front-ends — owning them from idea to production.
• Build the client-facing surfaces — dashboards, review tools and configuration interfaces that let our clients run and trust the product.
• Design and evolve the data models and APIs that hold up as we scale across clients.

Make it reliable and fast

• Own production quality — put the monitoring and alerting in place so issues are caught before clients feel them, and performance stays within target.
• Care about performance — find and fix bottlenecks across the stack.
• Build for correctness — put the testing and evaluation in place that keeps the product behaving predictably as it changes.

Lead through the team

• Mentor and grow engineers — through code review, pairing, and setting a technical example others learn from.
• Multiply the team's output — unblock others and lift the overall quality of the codebase.
• Take features from ambiguity to done — turn a rough product goal into a shipped, working capability with minimal hand-holding, and help others do the same.

What We're Looking For

• 8+ years of professional software engineering experience, with significant depth across backend and a track record of owning systems, not just features.
• Strong backend engineering, ideally in Python — building and scaling production services and APIs..
• Proven architecture and system-design ability — you have designed systems that scaled, and can reason clearly about trade-offs.
• Solid fundamentals across APIs, databases and cloud infrastructure.
• Experience building real-time and/or AI-powered products — or clear, demonstrable ability to lead in this area.
• A history of technical leadership — setting standards, mentoring engineers, and being trusted with the hardest problems — while remaining hands-on.
• Excellent communication and a genuine ownership mindset — someone who can be handed an ambiguous, high-stakes problem and be trusted to see it through.

Nice to Have

• Experience working with AI / large language models in production.
• Experience with voice or other real-time products.
• Exposure to healthcare, fintech, or other regulated / high-stakes domains.
• Experience as an early or senior engineer in a startup, where you set direction and wore many hats.

Role overview

The client is building a multimodal AI platform that processes multi-hour video, audio and text to generate structured insights, narratives and highlight workflows for broadcasters and media organisations.

We are seeking a Backend / Platform Engineer to design and build high-throughput media pipelines, robust APIs, and model-serving infrastructure that connect our AI engine (video perception + multimodal reasoning) to real products and customer environments.

This is not a CRUD‑only backend role.

You will work on:

• long‑running jobs
• distributed processing
• GPU inference orchestration
• storage for embeddings and metadata
• integration with AI models
• reliability and observability at scale

Key responsibilities

Media ingestion & processing pipelines

• Design and implement ingestion pipelines for multi‑hour video and audio content.
• Build microservices for frame extraction, audio processing, transcription integration and metadata generation.
• Handle long‑running, asynchronous jobs using queues, workers and robust retry strategies.
• Integrate with FFmpeg or similar tools for transcoding, segmenting and preparing media for AI models.

API & platform architecture

• Design and implement REST/gRPC APIs that expose AI model outputs (perception, multimodal alignment, narratives) to frontend and external systems.
• Define clear contracts for internal services and external integrations.
• Implement authentication, authorisation and rate‑limiting for platform endpoints.
• Ensure backward‑compatible API evolution as the product matures.

Model‑serving & AI integration

• Integrate with AI inference services (video models, multimodal models, LLM/VLM) running on GPUs or specialised infrastructure.
• Design request/response flows that handle large payloads, streaming outputs and structured results.
• Optimise throughput and latency for inference pipelines, including batching, caching and concurrency control.
• Collaborate closely with AI engineers to productionise models and debug end‑to‑end behaviour.

Storage, data models & performance

• Design data models to store embeddings, timelines, metadata, scene/shot boundaries, and narrative units.
• Work with appropriate storage technologies (SQL/NoSQL, object storage, search indices) based on access patterns.
• Implement indexing and query strategies for fast retrieval of segments, highlights and multimodal insights.
• Optimise performance for large datasets and high‑volume workloads.

Reliability, observability & operations

• Implement logging, metrics and tracing across services for debugging and monitoring.
• Set up health checks, circuit breakers and graceful degradation for critical services.
• Work with CI/CD pipelines to ensure safe, repeatable deployments.
• Collaborate on Kubernetes‑based deployments (or equivalent orchestration) for scaling services.

Requirements (must‑have)

Experience:

• 4–8 years in backend or platform engineering.
• At least 3 years working on distributed systems, high‑throughput services or complex pipelines (not just simple CRUD apps).

Languages & frameworks:

• Strong proficiency in Python or Node.js (one primary, both are a plus).
• Experience with at least one modern backend framework (FastAPI, Flask, Express, NestJS, etc.).

Distributed systems & pipelines:

• Hands‑on experience with queues and workers (e.g. Celery, RabbitMQ, Kafka, SQS, etc.).
• Experience building asynchronous, long‑running job pipelines.
• Understanding of idempotency, retries, backoff, and failure handling.

APIs & integration:

• Strong experience designing and implementing REST APIs (gRPC is a plus).
• Experience integrating with external services and handling network‑level failures.

Cloud & infrastructure:

• Experience deploying services on AWS, GCP or Azure (EC2/Compute Engine, S3/GCS, IAM, networking basics).
• Experience with Docker; exposure to Kubernetes is a strong plus.

Data & storage:

• Experience with SQL and at least one NoSQL store.
• Ability to design schemas and data models for performance and maintainability.

Engineering quality:

• Strong debugging skills across services and environments.
• Experience with unit/integration tests for backend systems.
• Clear, structured communication in English.

Nice‑to‑have

• Experience with media/video processing (FFmpeg, transcoding, segmenting).
• Experience with AI/ML model integration (serving models, handling inference requests).
• Experience with search/retrieval systems (e.g. Elasticsearch, vector databases).
• Experience with observability stacks (Prometheus, Grafana, OpenTelemetry).
• Experience working with remote teams across time zones.

What we are explicitly NOT looking for

To reduce noise and mismatches, we are not looking for:

• Pure CRUD‑only backend developers with no pipeline or distributed systems experience.
• Engineers who have only worked on small, single‑service apps without scale or complexity.
• Candidates who cannot explain trade‑offs in architecture, data modelling and reliability.
• Candidates who are uncomfortable with ownership of subsystems end‑to‑end.

Why join us

• Work on real, complex problems at the intersection of media, AI and distributed systems.
• Collaborate with senior AI engineers working on perception, multimodal fusion and narrative reasoning.
• Build the core platform that turns AI models into a usable product for broadcasters and media organisations.
• Operate with high ownership, clear expectations and direct access to the CTO.

Software Development Engineer (Associate/Intern)

Location: Remote (India preferred) | Type: Full-time | Compensation: Competitive salary + early-stage stock options

🧠 About Alpha

Modern revenue teams juggle 10+ point-solutions. Alpha unifies them into an agent-powered platform that plans, executes, and optimises GTM campaigns—so every touch happens on the right channel, at the right time, with the right context.

Alpha is building the world’s most intuitive AI stack for revenue teams —to engage, convert & scale revenue with an AI powered GTM team. l

Our mission is to make AI not just accessible, but dependable and truly useful.

We’re early, funded, and building with urgency. Join us to help define what work looks like when AI works for you.

🔧 What You’ll Do

You’ll lead the development of our AI GTM platform and underlying AI agents to power seamless multi-channel GTMs.

This is a hybrid UX-engineering role: you’ll translate high-level user journeys into interfaces that feel clear, powerful, and trustworthy.

Your responsibilities:

• Design & implement end-to-end features across React-TS/Next.js, Node.js, Postgres, Redis, and NestJs micro-services for LLM agents.
• Build & document scalable GraphQL / REST APIs that expose our data model (Company, Person, Campaign, Sequence, Asset, ActivityRecord, InferenceSnippet).
• Integrate third-party APIs (CRM, email, ads, CMS) and maintain data sync reliability > 98 %.
• Implement the dynamic agent flow builder with configurable steps, HITL checkpoints, and audit trails.
• Instrument product analytics, error tracking, and CI pipelines for fast feedback and safe releases.
• Work directly with the founder on product scoping, technical roadmap, and hiring pipeline.

✅ What We’re Looking For

• 1–3 years experience building polished web apps (React, Vue, or similar)
• Strong eye for design fidelity, UX decisions, and motion
• Experience integrating frontend with backend APIs and managing state
• Experience with visual builders, workflow editors, or schema UIs is a big plus
• You love taking complex systems and making them feel simple

💎 What You’ll Get

• Competitive salary + high-leverage early equity
• Ownership of user experience at the most critical phase
• A tight feedback loop with real users from Day 1
• Freedom to shape UI decisions, patterns, and performance for the long haul

Job Overview

We are hiring a Senior Full-Stack Engineer to design and scale high-performance web applications. You will drive technical decisions using React, Node.js, and TypeScript while building event-driven cloud architectures.

Key Responsibilities

• Develop scalable frontend features using React and robust backend APIs with Node.js/TypeScript.
• Architect and deploy cloud-native microservices on AWS.
• Implement asynchronous communication using messaging tools like Kafka, RabbitMQ, SQS, or SNS.
• Optimize SQL/NoSQL databases and maintain automated CI/CD pipelines.
• Mentor junior developers and lead code reviews.

Required Skills

• 6+ years in full-stack software development.
• Mastery of TypeScript, React.js, and Node.js.
• Hands-on experience with AWS and modern messaging queues.
• Strong problem-solving and communication skills.

Location: Hyderabad

About the Role

Pendo is looking for a Software Engineer to help build and scale the platform that powers our integrations with enterprise systems such as Salesforce, Slack, Segment, and other partner tools. This team develops the services, APIs, data pipelines, and user interfaces that enable customers to seamlessly connect Pendo into their product and data ecosystems.

In this role, you will primarily focus on building scalable backend systems while also contributing to the frontend experiences that allow customers to configure, manage, and monitor integrations. You’ll collaborate closely with product managers, designers, and infrastructure teams to deliver reliable, high-performance capabilities used by millions of users.

What You'll Do

• Design and build scalable backend services and APIs that power Pendo’s integrations platform.
• Develop and maintain distributed, event-driven data pipelines that process and sync high volumes of behavioral and product analytics data.
• Contribute to frontend applications that allow customers to configure, manage, and monitor integrations and data workflows.
• Lead technical initiatives from design through implementation, testing, and production rollout.
• Integrate with third-party APIs and enterprise platforms using technologies such as REST, webhooks, and OAuth.
• Collaborate with product, design, infrastructure, and partner teams to translate business needs into high-quality technical solutions.
• Use modern development workflows and AI-powered tools to improve developer productivity and streamline engineering processes.
• Participate in design reviews and promote best practices in testing, observability, performance, and system reliability.
• Contribute to improving platform scalability, availability, and operational excellence.

What We're Looking For

• Experience building backend services, APIs, or distributed systems.
• Experience developing modern web applications using frameworks such as Vue, React, or Angular.
• Strong proficiency in at least one backend language such as Go, Java, Python, or C++.
• Experience working with cloud infrastructure such as AWS or GCP.
• Familiarity with distributed systems, event-driven architectures, or high-throughput data pipelines.
• Experience writing and maintaining unit, integration, and end-to-end tests.
• Strong collaboration and communication skills.

Nice to Have

• Experience building integration platforms or working with third-party APIs.
• Familiarity with authentication models such as OAuth and enterprise SaaS integrations.
• Experience working with analytics or behavioral event data.
• Experience leveraging AI-assisted development tools or working with modern AI workflows.

Technologies We Use

• Frontend: Vue, Vuex, React, Angular, Highcharts, Jest, Cypress
• Backend: Go, Java, Python, C++
• Cloud & Data: AWS, GCP, Redis, Pub/Sub, SQL/NoSQL
• AI / ML: GenAI, LLMs, LangChain, MLOps

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. 

This role is part of Cognizant IOA (Intuitive Operations and Automation) — and more specifically, a product team with its own origin story. We started as Matterway, a German startup building automation software from scratch. We were acquired by Cognizant, but we kept our team, our culture, our pace, and our way of working. We move like a startup, think like a startup, and now do it with the backing of a global company. 

We combine human expertise with intelligent automation, ML operations, and digital experience solutions to help technology and digital-native companies build smarter, more adaptive operating models. 

What's the opportunity? 

We are looking for Senior Product Engineers to join our team. We're a tight crew of 5 senior engineers, from different corners of the world. We're hiring 3 more people, and those people will shape what this team becomes. 

We're building a platform to support the agentification of our operations. You'll work across a suite of products including a cloud platform for process optimization, desktop application, browser extension, and specialized AI agents. 

This is genuinely frontier work: we don't follow AI trends, we implement them. New model drops on a Monday; we've prototyped with it by Wednesday. 

We believe this is the most exciting time to join. Be part of the founding R&D talent in this area and help set the technical bar for everything that comes next. 

What will you be doing? 

Your day-to-day responsibilities: 

• Design and evolve the core architecture of our platform 
• Set technical standards and take ownership of complex projects end-to-end 
• Work on a well-architected, fast-evolving TypeScript codebase using technologies such as React, Node.js, Electron, and GraphQL 
• Collaborate with product managers, designers, and engineers to solve challenging technical and business problems, with real autonomy 
• Participate in the full development lifecycle: scoping, design, estimation, coding, testing, debugging, code reviews, maintenance, and support 
• Evaluate and implement proofs of concept using the latest AI tools and models 

You will know you're successful if: 

• You develop projects independently until they deliver their intended business value 
• You keep top-notch software quality standards about design, implementation, and documentation 
• You're the person who brings something new to the team's radar, a model, a technique, a tool, before anyone else has heard of it 

What makes you a great fit 

Must-haves: 

• Excellent English (C1+) with exceptional written and verbal communication 
• Strong proficiency with TypeScript across frontend and backend, including building and maintaining Node.js-based services 
• Experience in frontend development using modern frameworks such as Vue.js or React 
• Knowledge of any E2E testing framework such as Playwright, Puppeteer, Selenium, Cypress 
• Ability to work independently and take ownership of deliverables 
• Strong technical fundamentals, genuine intellectual curiosity, and a drive to keep getting better 
• You follow AI closely, not just as a user but as someone who reads the papers, watches the releases, and has opinions. You're excited about where this is going and want to be building at the edge of it 

Nice-to-haves: 

• Familiarity with AI-coding tooling (Claude Code, Cursor, OpenCode, etc.) 
• Experience with cloud infrastructure (AWS, Azure or GCP) and infra-as-code deployment 
• Having built or maintained CI/CD pipelines or workflows, especially GitHub actions 

Why join us? 

• Be at the cutting edge of AI agents and applying LLMs to real-world use cases, not in theory but in production 
• Work on hard problems with high agency: your ideas get heard; your decisions get shipped 
• Join a small but growing internationally distributed team. 
• giving you real influence over how it evolves 
• The resources of a global company with the speed and culture of a startup 
• Remote-first set-up, with the option to work from one of our 13 locations in India: Chennai, Bangalore, Hyderabad, Pune, Mumbai, Gurgaon, Noida, Kolkata, Kochi, Coimbatore, Bhubaneswar, Mangalore, and Indore 
• Flexible working hours 
• Collaborative, pragmatic engineering culture focused on outcomes 
• Fast-growing team within Cognizant, with access to global resources and real career opportunities