Business Developer

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Pre-Sales Specialist – Server and Storage Portfolio

Company Name

Savex Technologies Pvt. Ltd.

Company Website

Corporate video -                https://www.youtube.com/watch?v=AVw5UY2N-X4&;t=15s

E - Brochure -                       https://www.digitaltechmedia.in/magazine/savex/savex.html

Website -                              www.savex.in

About us -                             http://www.savex.in/about-us.php

Branch Locations -              http://www.savex.in/branch.php

Company details

Savex Technologies Pvt ltd is the 3rd largest Information and communication technology distributor in India for diverse Business sectors. They provide services like Consulting and Technical Support, Demo Lab and testing, Marketplace fulfillment services, Financial Services, Reverse Logistics & warranty Management services, Supply Services, Online Store Services. They are leading players in the IT Infrastructure, Network Solutions, Security Solutions and Cybersecurity solutions domain.

Its a seasoned company operating for the last 35 years

Location: Mumbai - Narimanpoint office

Mode of Working: Work Form Office

Days of Working: 6 days a week (First 2 Saturdays are off and 3rd and 4th Saturdays are half days)

Responsibilities

Position Overview:

1. We are looking for a technically competent IMPLEMENTATION Specialist – Server and Storage Portfolio to support the channel sales team and partners in delivering technical solutioning for enterprise-grade hardware systems.
2. We have 3 positions
3. Implementation Experience on HPE Server and Storage
4. Implementation Experience on Hitachi Vistara Server and Storage
5. Implementation Experience on IBM Server and Storage

Key Responsibilities

• Provide technical solution expertise for the Server and Storage portfolio to partners and customers.
• Deliver technical demonstrations, POCs, and architecture designs.
• Enable partners through technical training and enablement sessions.
• Assist partners in responding to technical requirements in RFPs and proposals.
• Collaborate with OEM technical teams to understand hardware specifications, integrations, and deployments.
• Support partners in articulating technical solutions and differentiators to customers.

Skills Needed

Qualification: 

• Bachelor’s degree in engineering/computer science / IT.

Key Skills & Experience

• Implementation (Installation, Configuration, Deployment or upgradation) Experience on Server and Storage
• 3–6 years of Total Experience with 1-2 yrs of pre-sales or solution consulting experience in Servers and Storage.
• Strong technical understanding of servers, storage systems, networking devices, and infrastructure appliances.
• Ability to design hardware solution architectures and deployment plans.
• Strong communication, demo, and documentation skills.

Location: Pune

Required Skills : Scala, Python, Data Engineering, AWS, Cassandra/AstraDB, Athena, EMR, Spark/Snowflake

Company Profile: A US based SaaS based Product firm in Fire & EMS Services 

Customer Platform is a SaaS data aggregation, visualization, and mobile response solution, which helps emergency response agencies to respond more effectively to incidents of all kinds. 

Client is starting a new development center at Hyderabad, India and looking for core team members for the development of their platform

Senior PHP FullStack Developer | 5-13 Y | Hyderabad | 3M Remote + WFO |

This role is for 2-3 M remote option initially, should move to Hyderabad / WFO aftermath.

Interview Process: R1 - System Test + R2 Technical Session (CTO, India) + R3 Technical Session (Tech Director, USA) + HR discussion.

Job description :

Overall 7+ years of experience, with 5+ years in full stack PHP development

Experience creating user-friendly webpages and enhance our user's experience.

Experience 3+ years using Angular, React, Vue.JS, ECS6, CSS 3, and CSS preprocessors like SASS, LESS, plain JavaScript DOM manipulation, selectors, etc.

Converting UI design from Figma to HTML Animations with CSS and JavaScript

Hands-on development in various front-end web frameworks - HTML5, CSS3, JavaScript

Strong knowledge in PHP backend coding, best practices, ability to produce & consume REST services

Communicating design ideas using user flows, process flows, site maps, and wireframes.

Good understanding on Figma and producing UI design from Figma to HTML Animations with CSS and JavaScript

Optimize application for max. speed & scalability

Collaborate with back-end developers & web designers to improve usability Maintain & improve websites

Deliver features with high quality, on-time as per project plans and delivery commitments.

Agile development methodology

Vue.js experience is preferred

• Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)
• 5 years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting

Are you someone who spends most of your time on social media? Do you believe in the power of words? Is creating viral content your strong suit? If yes, then this role is meant for you. Paavan is looking for an experienced social media & copywriting manager to lead our communication & social media marketing initiatives.

Roles & Responsibilities

Social Media
1. Write, edit and publish engaging posts for various social networks, including Facebook, Twitter, Instagram & short video apps
2. Optimize social media posts (language, tone, message) based on our target audience’s behaviors
3. Identify ways to increase engagement & followers on each platform
4. Create targeted campaigns & giveaways on social media to start discussions around the brand along with user participation

Copywriting
1. Create short but powerful copies for app, notifications, website, paid ads, videos & other offline/online collaterals

Skills Required 
1. Education (Bachelors/Masters) from Tier-1 colleges
2. Atleast 2-3 years of social media & copywriting experience in a B2C startup or established brand
3. Excellent communication skills, both verbal and written
4. Strong understanding of consumer psychology and how the digital marketing at large works
5. A keen interest in concepts of spirituality, dharma & Bharat is preferred
6. Ability to cope with multiple projects & deadlines while delivering results
7. Excellent interpersonal and communication skills
8. Enthusiastic, high work ethics and an entrepreneurial mindset
9. Have an eye for detail

We are building a global content marketplace that brings companies and content creators together to scale up content creation processes across 50+ content verticals and 150+ industries. Over the past 2.5 years, we’ve worked with companies like India Today, Amazon India, Adobe, Swiggy, Dunzo, Businessworld, Paisabazaar, IndiGo Airlines, Apollo Hospitals, Infoedge, Times Group, Digit, BookMyShow, UpGrad, Yulu, YourStory, and 350+ other brands.

We are creating high-quality remote talent workforces across Content Writers, Graphic Designers, Video Makers, Content Strategists, Audio Artists, and eventually aim to cover each and every creative professional involved in the marketing domain. Imagine us being able to build virtual marketing teams for any company globally, by providing them a product that solves for content operations and gives the customer the ability to strategize, create, distribute and manage all their content projects at one place. At the same time, they have the ability to be able to extend their team by being matched with high-quality creators from our talent marketplace for different projects that they have. It isn’t long before content becomes so fundamental to individuals and brands alike, that there is a need for buying and selling content on-demand. We want to be that force of change!

Responsibilities: -

• We are looking for solid senior back-end developers who are well-versed with NodeJs.
• The tech stack on the back end side - MySQL, Postgres, Redis, Node, TypeScript, Express, Knex.
• We are looking at folks who have a minimum of 6-7 years of experience in back-end development and have been strong experience.
• The mindset is very different and we are looking for folks who have evolved fast in terms of skills and in terms of working on their own projects.

• Craft a coherent product vision, strategy, and roadmap
• Vision: Understand the company vision align the product vision and evangelize the same across the cross-functional teams
• Internalize  existing products and then align your team's mission, strategy, and roadmap with this direction
• Execute: This means being constantly biased towards action, being in the details with data, focusing on the most important problems, building strong collaborative relationships with other teams, always thinking of the customer first, and rapidly iterating towards something demonstrably awesome.
• Champion and ship bold product bets that will significantly alter the business trajectory.

• 4+ years of experience with a minimum of 2 years of experience in Product Management delivering highly successful and innovative products.
• Computer science undergraduate degree or equivalent plus hands-on software engineering experience.
• Analytical chops. You live and breathe data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to wield it but also where it can lead you astray