Business Developer

Customer Support Executive – Medica Ultimate Software

Company: OneSpider Technologies LLP

Location: Lower Parel (East), Mumbai (10 Mins Walking From Station)

Job Type: Full-time, On-site

Working Days: Monday to Saturday, 10.00 am To 07.00 pm

Role Overview

We are looking for a Customer Support Executive to assist our existing customers who use Medica Ultimate, our complete business management software.

The ideal candidate should have a good understanding of accounting and GST, strong communication skills, and a customer-focused approach.

The role involves resolving customer queries, providing software training, and ensuring smooth usage of the software. All support will be provided online through remote tools such as AnyDesk or UltraViewer.

Key Responsibilities

• Provide prompt and effective support to customers over the phone and through remote access.
• Resolve issues related to billing, accounting, GST, and software usage.
• Conduct online training sessions for customers on Medica Ultimate features.
• Record and track all customer interactions to ensure timely resolution.
• Coordinate with the internal technical team for escalated cases.
• Maintain professionalism and ensure high levels of customer satisfaction.

Desired Candidate Profile

Education:

• Commerce (B.Com, BAF, BMS, BBA, BBI, M.Com) graduates preferred.
• 12th (Commerce) candidates with customer support experience may also apply.

Experience:

• 0 to 1 year of experience in customer support, accounting, or software support.
• Freshers with good accounting and GST knowledge are welcome.

Skills Required:

• Basic knowledge of accounting, billing, and GST.
• Familiarity with remote access tools like AnyDesk or UltraViewer.
• Good computer skills and proficiency in MS Office.
• Strong communication and problem-solving abilities.
• Patience and a customer-oriented attitude.

Why Join OneSpider Technologies LLP

• Opportunity to build your career in customer support and software training.
• Hands-on experience with business management software used by real clients.
• Supportive and growth-oriented work environment.

Apply Now!

We are looking for a skilled QA Automation Engineer with strong hands-on experience in Playwright and solid knowledge of JavaScript or TypeScript. The ideal candidate should be passionate about ensuring product quality, building reliable automation frameworks, and collaborating effectively across teams in a fast-paced environment.

Key Responsibilities:

• Design, develop, and maintain end-to-end automation frameworks using Playwright.
• Create, execute, and maintain automated test scripts for web applications.
• Collaborate closely with developers, product managers, and designers to understand requirements and ensure quality across all releases.
• Identify, document, and track defects through to resolution.
• Perform functional, regression, and integration testing across multiple browsers and environments.
• Contribute to continuous integration and deployment (CI/CD) processes by integrating test automation into pipelines.
• Analyze test results, identify root causes, and work proactively to improve test coverage and reliability.
• Participate in code reviews and ensure best practices in test automation are followed.

Required Skills & Experience:

• 3–6 years of experience in QA Automation, with at least 2 years of hands-on experience using Playwright.
• Strong proficiency in JavaScript or TypeScript for writing and maintaining automation scripts.
• Experience testing web applications (frontend and API layers).
• Familiarity with REST API testing and automation using frameworks like Postman, Newman, or similar.
• Solid understanding of software testing principles, QA methodologies, and SDLC/STLC.
• Experience working with Git, CI/CD tools (e.g., Jenkins, GitHub Actions, GitLab CI), and bug tracking systems (e.g., Jira).
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• Experience with test reporting tools (e.g., Allure, Playwright Test Reporter).
• Exposure to API contract testing and mocking tools.
• Familiarity with containerized test environments (Docker).
• Knowledge of performance or visual regression testing tools.
• Experience in agile development environments.

Why Join Us:

• Work on cutting-edge, high-impact products with a strong focus on quality.
• Be part of a collaborative, growth-driven team culture.
• Accelerated career growth for proactive, high-performing individuals.
• Enjoy a flexible, remote-first work setup.

Role Description

This is a full-time on-site role for a Design Engineer at Rawmart in Pune. The Design Engineer will be responsible for performing day-to-day tasks related to design engineering, mechanical engineering, computer-aided design (CAD), and product design. They will collaborate with cross-functional teams to ensure effective design and implementation of projects.

Qualifications

• Design Engineering and Mechanical Engineering skills
• Proficiency in Auto Computer-Aided Design (CAD)
• Proficiency in SOLIDWORKS, Inventor, CATIA V5, AutoCAD Smart Draw floor and plant
• layout planning GD&T, DFM, DFA, DFS, DFMA
• Experience in Product Design.
• Proficiency in 2D & 3D Design.
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work collaboratively in cross-functional teams
• Bachelor's degree in Engineering or relevant field

Handle customer inquiries via email and chat, giving prompt answers to customer questions. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.

Requirements:

· Identifying opportunities in target markets for your organization’s products and services.

· Generating leads through cold calling prospective clients or networking at trade shows.

· Developing and nurturing relationships with key customer accounts

· Keeping up with the latest industry developments, including market positioning of corporate competitors.

Responsibilities:

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.

What is Censius?

Censius is an AI Observability Platform that enables enterprises of all sizes to confidently deploy their machine learning models into production. The company's flagship AI observability platform helps data science initiatives become more accountable and explainable. This all-in-one ML monitoring system allows you to proactively monitor end-to-end ML pipelines for drift, skew, data integrity, and data quality concerns.

Responsibilities

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Attending conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Setting goals for the development team and business growth and meeting them.

Qualifications

• Must have 2+ years of experience in any capacity working in Data/AI/ML companies
• 1+ years experience in enterprise software sales, marketing, or related field.
• Strong communication skills and tech fluency.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Understands technology and has a fascination for AI/ML product/services

Benefits

• Competitive Salary 💸
• Work Remotely 🌎
• Health insurance 🏥
• Unlimited Time Off ⏰
• Support for continual learning (free books and online courses) 📚
• Reimbursement for streaming services (think Netflix) 🎥
• Reimbursement for the gym or physical activity of your choice 🏋🏽‍♀️
• Flex hours 💪
• Leveling Up Opportunities 🌱

Mastree's engineering team is working towards building a data science engine that enables students to learn in a way they understand the best. We believe in delivering learning experiences through engagement. The product is designed with countless embedded interactive information pieces to help the students imbibe the concepts better. At Mastree we take pride in being a part of the product that holds the potential to revolutionise the education process.

We are looking for folks who are passionate about creating interaction rich interfaces. Creative individuals who believe in the power of visuals.

Responsibilities:

• Creating visual elements that users see and interact within our web platform.
• This makes your role crucial for the success of the product.
• Working closely with the design, product management and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices.
• Ensuring that the application is optimised both in terms of technology and in delivering the best educational content.
• Building web platform for our live tutoring platform
• Creating interactive learning activities for K12 students and work on our upcoming products

Requirements:

• You are an avid programmer
• You have great grasp of fundamentals of JavaScript and ES modules, new ECMASCRIPT concepts
• You have experience in ReactJS web app development
• You are an exceptional problem solver, with attention to details.

Brownie Points:

• Good HTML and CSS skills
• Experience in React-Native app development
• Ability to work in small teams and wear multiple hats