Business Developer

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

What will your job look like?

• Develop product modules and enhancements as per functional specs
• Assist in preparing functional and technical design specifications
• Work with business analysts, QA, and IT departments as required

All you need is…

• Strong analytical abilities and problem-solving skills applying software engineering principles
• Ability to work in a collaborative team environment while also being able to execute work independently
• Ability to write modular, clean, efficient code
• Eagerness to learn and interest in new technologies
• Ability to work in a fast-paced, start-up environment
• Diligence in all aspects of work performed

Must Have

Technical Skills

• Backend languages/frameworks:
• J2EE (Java, JSP, Servlets)
• Spring Framework ecosystem and micro-services
• Tag Libraries
• UI layer programming:
• HTML
• DHTML
• JavaScript
• cascading style sheets (CSS)
• React/Angular
• Databases:
• SQL queries, indexing, views

Work Experience

• 3+ years of relevant software development experience
• Usage of SVN or similar SCM system
• Usage of Eclipse or similar IDE

Educational Experience

• Bachelor's degree in Computer Science or a related field

Designation: Magento Developer / Sr. Magento Developer

Experience: 3+yrs

Location: Anywhere in India ( WFH for now for next 8-10months)

No. of Positions: 2

Notice Period: Immediate / Less than 30days (Do not share which is above this notice period)

Job Description:

Magento Developers with 3+ years of experience

1) Should have hands-on experience in Magento module/extension development

2) Should be able to quickly understand existing custom modules in Magento and customize and manage it further.

3) Hands-on experience in developing and consuming API/REST calls both inbound and outbound within Magento

4) Should know how to develop WebService/API/REST calls as per Magento architecture, coding standard

5) Troubleshooting integration issues from API/REST calls.

6) Excellent knowledge of PHP, JavaScript, HTML5, and CSS.

7) Good working experience on MySQL, developing complex SQL queries, design tables/database for complex business models

8) Knowledge of MVC, OOPs, Design Patterns – especially the design patterns used in Magento

9) Knowledge of Magento theming / UI components is preferred.

10) Hands-on experience with Magento 2 Porto Theming

11) Knowledge of deployment process in Cloud, especially for Magento

12) Should be competent and confident to speak up in team meetings, discussions, war rooms

13) Good command of English language

14) Should be able to work under minimal supervision

15) Should be able to coordinate with other teams and collectively solve issues.

16) Should be able to work independently as well as team

17) Candidate should have prior work experience in Magento Enterprise.

Strategy & Operations Manager – 2022 

JOB DESCRIPTION  

As a Strategy & Operations Manager you are expected to Work closely with CEO and help streamline Operations for the best way forward through Guidelines, Standards Automation etc (understanding the current state and future state why is critical), for & through 

Roles & Responsibilities:  

A strategic & org level role to define/streamline/standardize overall Org Operations in alignment with the current & future goals of the company, through, 

• Definition of Guidelines, Standard Operating Procedures etc. for all the operations/services in the company 
• Identification of the areas of automation of manual/repetitive tasks as a part of project management/delivery and working with the team in identifying and automating through the right tools & techniques (for ex – Team Management Matrix, Timesheets, Customer Status Dashboards etc.) 
• People & Management – for work, right utilization & upskilling 
• Continuous Reviews, Audits & Feedback ensure adherence  
• Use of the right tools & techniques for ease, reuse, scalability & management – across operations 
• Definition & Delivery of Org specific reports – team management, project dashboards, customer management etc. 
• Bringing in mature practices to the way we do business for the betterment. 
• Helping avoid waste and add value – in terms of work executed, value delivered to the customers 

To re-iterate, all the above to be in complete alignment with the Org – its goals, values, principles & culture. So, while the expectation is for you to define procedures & protocols – it cannot be a one size fits all approach. Our belief is Responsible Freedom. Structures/Governance are important, but not at the cost of flexibility. You should be able to strike the right balance. 

Scope in terms of functions/departments:  

• All the functions around the Business that we are in (Consulting, Technology), from an Operations perspective 
• Training & Development 

Team you will be working with:  

• CEO & Org Maturity Team 
• Org Performance & Customer Delivery Team 
• Project Managers 

Experience/Qualifications 

• Insurance Technology space, with experience in the role, as per Job Profile (preferable: P&C/General Insurance and related Technologies) would be ideal for the role. Alternatively, experience in FinTech or BFSI is expected 
• Minimum of 5 to 6 years – Our focus is not on the number of years of experience, but the passion/aggression to help support in building scalable business through the right Operations 
• B Tech with MBA from Premier Institutes preferable 
• Experience in tech project implementations – in the capacity of operations manager 

ABOUT MANOMAY  

Manomay is a Global IT Consulting & InsurTech Firm with an exclusive focus on the Insurance industry. With business technology alignment as the key emphasis, we work with multiple insurance companies both on Consulting (Strategic/Management/Implementation/ Measurement) and Technology (InsurTech Products and Custom Specific Solution Development). Our Customer Base is spread across USA and Caribbean Islands (Bermuda, Cayman Islands, Barbados, Bahamas, and Jamaica).   

Whether it is Consulting or Software Development, our focus is to help Insurance Companies solve those “unsolved” problems, that are not yet comprehensively addressed in the current realm of Company and the Market. These span across legacy technology, rip & replace challenges, indecisiveness about enterprise IT, changing customer expectations & positioning, changing market dynamics, people & process challenges, integrations & associations etc.   

Our Technology Stack is of latest order using a combination of the new gen technologies AI, ML, RPA, Digitization & Analytics etc. developed off Python and its frameworks (primarily) + other web frameworks like Angular and Node JS etc.   

What you need to have:

Cloudera is looking for a passionate Backend Software Engineer to play a key role in advancing Cloudera’s database offerings across multiple cloud providers. Since its origin, Cloudera has enabled several enterprise organizations to effectively manage and use their data using the on-premise infrastructure. We are now building software solutions that enable our customers to leverage cloud infrastructure to facilitate their growing data needs, and thereby accelerating Cloudera’s next stage of growth.

At Cloudera, our culture, our ethos, is centered on our values. We're here not only because we're experts at what we do, but also because we hold these values in common.

We are always moving forward. We believe in open. We are empathetic. We believe in We.

The Team

The team is a new and growing Innovation Accelerator that is exploring new ideas to expand the business. As part of the team, you will work on innovative projects that are fast paced and iterate quickly. You will learn about the modern data stack ecosystem. You will also be involved in every stage of the project - from ideation to delivering products and features to customers. Cloudera customers include the largest banks, telecom providers, and companies in pharma, financial services, retail, manufacturing, oil and gas and government. 

You will:

• Build robust and scalable data infrastructure software

• Design and create services and system architecture for your projects 

• Contribute to and provide feedback to other team members

• Improve code quality through writing unit tests, automation, and code reviews

• Brainstorm and contribute ideas to our technology, algorithms and products

• Work with product, design, customer-success teams to understand end-user requirements, formulate use cases, and translate those into effective technical solutions

• Dive into challenging technical problems and successfully deliver results

•  

And since we believe in high quality software engineering environments, you likely have:

• Worked with a team of designers/engineers who reviewed each other's code/designs and held each other to an extremely high bar for quality of code/designs

• Be comfortable providing estimates and sticking to estimates!

• Written unit tests and testable code

• Depended on continuous integration, and participated in build and release processes

• Own the quality of the code you wrote even (especially!) when it is running in production

• Bachelor's/Master’s degree in Computer Science or related field/experience

• 5+ years of experience building software

• Experience building distributed systems/databases

• Experience with one or more of the following:

  • Nodejs, Python, java 

  • Cloud services like Amazon Web Services, Google Compute Platform, Microsoft Azure

  • Kubernetes