Brand Activation Manager

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

REQUIRED SKILLS & QUALIFICATIONS:

● 8+ years of proven excellence in business development, inside sales and/or software sales in which the activity of Appointment Setting is must.

● Experience in B2B sales is preferred but not required Experience using Salesforce or comparable CRM strongly desired

● Experience using Outreach, strong plus

● Strong understanding of SDR and lead development best practices and procedures

● Proven ability to perform successfully given low oversight and limited process 100% reliable and detail-oriented

● Strong consultative selling skills

● Positive can-do attitude and tireless work ethic

● Driven and self-sufficient Adaptable to the startup environment with the hustle attitude, dynamic/diverse environment, potential for broadened responsibilities and, of course, work hard play hard attitude

PREFERRED SKILLS & QUALIFICATIONS:

● A Bachelor Degree in any field from a recognized University

● Experience with LinkedIn Sales Navigator, Hubspot, SalesForce, Outreach etc

REPORTING: This position will report to Director- Inside Sales

EMPLOYMENT TYPE: Full-Time

LOCATION: Remote (Pan India)

Role Overview:

We are hiring dynamic, target-oriented, and self-motivated Business Development Executives who can drive international business growth and build long-term client relationships.

Key Responsibilities:

• Identify, research, and generate quality leads across international markets
• Reach out to potential clients via calls, emails, LinkedIn, and networking
• Understand client requirements and present customized IT service solutions
• Build and nurture strong customer relationships for repeat business
• Collaborate with the sales and technical team for proposal building
• Lead negotiations and close high-value deals successfully
• Track market trends, competitor analysis, and sales forecasts
• Maintain accurate sales records in CRM tools
• Extra Edge: Participate in international client calls and explore global opportunities

Required Qualifications & Skills:

• 1 to 1.5 years of proven experience in International IT Sales / Business Development
• Strong communication, presentation, and client handling skills
• Ability to achieve and exceed sales targets
• Proficiency in MS Office, CRM tools, and online research
• Strong negotiation and convincing abilities
• Self-driven with a growth mindset and result-oriented approach
• Extra Advantage: Prior experience with US, UK, or Middle East clients

Why Join Us?

• Exposure to international clients and global sales experience
• A young, energetic, and collaborative work environment at Ahmedabad

Copypower Media (www.copypower.co) is a fast growing content marketing agency helping businesses scale their revenue online. We are looking for smart, creative, and savvy digital marketers who want to build a thriving career as email marketing specialists.

You’ll be working directly with our creative director helping plan, setup, organize, and execute email campaigns for our global clients. We are looking for a team player who is interested in growing his/her career in email marketing. You will learn industry leading email marketing best-practices working alongside some of the brightest entrepreneurs and marketers.

What will you do?

1. Plan, organize, and launch email marketing campaigns for clients (mainly in the USA)
2. List management and customer segmentation 
3. Creating landing pages (using Drag and Drop landing page builders such as ClickFunnels) 
4. Configuring third party integrations 
5. A/B testing and conversion rate optimization using email marketing best practices 
6. Prepare weekly, monthly, and quarterly email performance reports
7. Provide timely support to clients ensuring highest level of customer satisfaction 

What do we expect you to be?

• Conversant with digital marketing concepts such as Conversion Rate Optimization, A/B Testing, and Google Analytics/Google Tag Manager
• Proficient in using Good sheet, Google doc, Microsoft word, Microsoft excel, and basic design/image editing software/tools 
• Keen learner with ability to grasp new concepts quickly 
• Well-versed in using marketing technology (martech)
• Decent command over written and spoken english
• Basic understanding of HTML, CSS, and Javascript 
• Understanding of CMS and e-commerce platforms such as Shopify, Wordpress, Megento, Squarespace etc.

• Total experience of 10-12 years with excellent credentials in BI/DW and having retail domain experience
• Minimum 5 years of project management experience delivering medium to large engagements
• Experience in Agile project management and scrum methodology
• Must have experience of delivering engagements with Azure Data Platform (Azure, Databricks, ADF, PySpark) and/or Microstrategy/Business Objects
• Should be able to plan, manage and execute projects end to end independently
• Should have experience of drafting SOWs, project status reports and financials management

Job Description - 

Student Success Manager - (1-3 Years)

Or 

Sales Interns - (0-1 years)

About EduRev

EduRev is building the Netflix for Education with a layer of social networking. We aim to make the process of education and learning so effortless and engaging that you don’t feel the need to go to a school or coaching center anymore. EduRev essentially stands for Education Revolution and we are looking to achieve nothing less.

EduRev has over 9 million students and adds around 10 new users each minute. We are backed by Y Combinator, Artiman Ventures, and prolific angel investors like Anand Chandrashekaran (Ex-Director at Facebook Messenger, Ex-CPO at Airtel & Snapdeal), Martin Basiri (CEO, Apply Board), to name a few.

We have won the Best App award (for learning) by Google, the Startup of the Year Award by TieCon, and the mBillionth Award for Learning & Education in South Asia by the Bill and Melinda Gates Foundation. 

Our Journey and the plan ahead

We started our entrepreneurial journey 🚀right after college to solve two critical problems in the education system:

• Even though each child is unique, there is no personalisation in the way we are taught 👩🏻‍💻
• The average teacher-student ratio in India is ~ 1:50, which creates a high dependency on good teachers
• A product designed with a student-first approach

Since our inception we have 👇🏻:

• Managed to create a product that our users have loved: In the NPS survey, 87% of activated users are selecting 9 or 10 out of 10.
• Sold 70k+ subscriptions organically across 30 countries including India
• Collectively solved more than 2Mn doubts organically (our user to answer metric is 10x that of Quora)

We are looking for young and smart sales enthusiasts who will become the face of EduRev and communicate with our end users.

About the role

As a Student Success Manager, you will be an individual contributor assisting EduRev’s sales and growth efforts by contributing to new customer acquisition and retaining existing customers by constantly supporting them. Your responsibilities will include (but are not limited to):

• Understanding the product and the target market audience. Become a product evangelist first.
• Handle the problems faced by users in real-time
• Ensuring that EduRev offers customer experience to all its users across multiple platforms.
• Communicate with users on a regular basis to understand how we can improve the product further and understand the problems faced by users.
• Run experiments to understand the processes which get the maximum conversion & ROI.
• Making outbound calls to potential users, understanding the context of a student's preparation, assessing his/her learning patterns and pitching relevant products and making a sale.
• Building an empathetic relationship with the students and understanding their motivation levers and genuinely guide them in taking the right decision.
• Increase the brand awareness among users through direct interaction with the users & their parents.

Desired Candidate profile:

• You are genuinely excited to help students and ready to put yourself in the students’ shoes and advocate for them when necessary.
• You have experience in using CRM tools from the scratch and have an understanding of how to utilize them for conversion improvement.
• You have proven inside sales experience for a B2C product preferably in an EdTech company.
• You are the one who can communicate EduRev's vision to retain the users, increase their experience and loyalty and acquire new learners on the platform.
• You have strong interpersonal skills and experience in dialling dozens of calls per day.
• You are already a star performer and have the fire to achieve your weekly and monthly targets.