Site Reliability Engineer

Job Description:

Pre-requisite skills required for a DevOps Engineer role include:

• 6+yrs exp in DevOps
• Experience working on Linux based infrastructure
• knowledge in AWS, docker, CI/CD tools
• Hands on exp in Python/shell scripting language
• hands on exp in AWS and Azure
• Work exp in Docker, Terraform, Ansible, Kubernetes, LINUX
• Excellent understanding of Ruby, Python, Perl, and Java
• Configuration and managing databases such as MySQL, Mongo
• Excellent troubleshooting
• Working knowledge of various tools, open-source technologies, and cloud services

We are seeking a skilled and experienced Senior DevOps Engineer to join our team. As a Senior DevOps Engineer, you will play a crucial role in designing, implementing, and managing our cloud infrastructure on AWS, while utilizing Docker, Kubernetes, Terraform and Argo CD for containerization and deployment. You will collaborate closely with development teams to ensure smooth software releases, scalability, and reliability of our systems. Also, you will be working on Airflow and Spark configurations for Data pipelines.

Responsibilities:

• Design, implement, and maintain scalable and secure cloud infrastructure on AWS, utilizing services such as EC2, S3, VPC, IAM, and Lambda.
• Build, deploy, and manage containerized applications using Docker and Kubernetes.
• Develop and maintain CI/CD pipelines to enable continuous integration, automated testing, and deployment using tools like Jenkins, GitLab CI/CD, or AWS CodePipeline.
• Implement and manage infrastructure as code (IaC) using tools like Terraform or CloudFormation to automate the provisioning and configuration of AWS resources.
• Monitor and troubleshoot infrastructure and application issues, ensuring high availability, performance, and scalability of the system.
• Collaborate with development teams to ensure smooth and efficient software releases, including version control, branching strategies, and release management.
• Implement and maintain robust security practices, including access control, network security, and data encryption.
• Automate manual tasks and processes using scripting languages (e.g., Python, Bash) and configuration management tools (e.g., Ansible).
• Collaborate with cross-functional teams to gather requirements, provide technical guidance, and implement best practices for infrastructure and deployment processes.
• Stay up-to-date with the latest DevOps tools, technologies, and best practices, and identify opportunities for improvement and optimization in our infrastructure and processes.

Requirements:

• Bachelor’s or master’s degree in computer science, Software Engineering, or a related field.
• Proven experience as a DevOps Engineer, with a focus on AWS, Docker, Kubernetes, and Argo CD.
• Strong experience in designing, implementing, and managing cloud infrastructure on AWS, including services like EC2, S3, VPC, IAM, and Lambda.
• Hands-on experience with containerization technologies, specifically Docker and Kubernetes.
• Proficiency in CI/CD pipeline setup and management using tools like Jenkins, GitLab CI/CD, or AWS CodePipeline.
• Solid understanding of infrastructure as code (IaC) principles and experience with tools like Terraform or CloudFormation.
• Experience in monitoring and troubleshooting complex infrastructure and application issues.
• Strong scripting and automation skills using languages such as Python, Bash, or PowerShell.
• Excellent problem-solving and analytical skills, with the ability to handle and prioritize multiple tasks in a fast-paced environment.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Preferred Qualifications:

• AWS certifications, such as AWS Certified DevOps Engineer or AWS Certified Solutions Architect.
• Experience with infrastructure monitoring and logging tools like CloudWatch, ELK stack, or Prometheus/Grafana.
• Knowledge of serverless architectures and experience with AWS Lambda.
• Familiarity with other cloud platforms (e.g., Azure, Google Cloud Platform).
• Understanding of security best practices and experience implementing security measures in cloud infrastructure.

Role Overview:

We are looking for a skilled DevOps Engineer to join our team. You will be responsible for managing and automating the deployment, monitoring, and scaling of our applications, ensuring high availability, security, and performance. The ideal candidate is passionate about automation, CI/CD, and cloud infrastructure.

Key Responsibilities:

• Design, implement, and maintain CI/CD pipelines for development, testing, and production environments.
• Manage cloud infrastructure (AWS, Azure, GCP, or others) and ensure scalability, reliability, and security.
• Automate deployment, configuration management, and infrastructure provisioning using tools like Terraform, Ansible, or Chef.
• Monitor application performance and infrastructure health using tools like Prometheus, Grafana, ELK Stack, or Datadog.
• Collaborate with development and QA teams to streamline workflows and resolve deployment issues.
• Implement security best practices in pipelines, infrastructure, and cloud environments.
• Maintain version control and manage release cycles.
• Troubleshoot and resolve production issues efficiently.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, IT, or related field.
• Proven experience in DevOps, system administration, or cloud engineering.
• Strong knowledge of CI/CD tools (Jenkins, GitLab CI/CD, CircleCI, etc.).
• Hands-on experience with containerization (Docker, Kubernetes).
• Experience with cloud platforms (AWS, Azure, or GCP).
• Scripting skills (Python, Bash, or PowerShell).
• Knowledge of infrastructure as code (Terraform, CloudFormation).
• Familiarity with monitoring and logging tools.
• Strong problem-solving, communication, and teamwork skills.

Preferred Qualifications:

• Experience with microservices architecture.
• Knowledge of networking, load balancing, and firewalls.
• Exposure to Agile/Scrum methodologies.

What We Offer:

• Competitive salary
• Flexible working hours and remote options.
• Learning and development opportunities.
• Collaborative and inclusive work environment.

Key Responsibilities: 

• Develop and Maintain CI/CD Pipelines: Design, implement, and manage CI/CD pipelines using GitOps practices. 
• Kubernetes Management: Deploy, manage, and troubleshoot Kubernetes clusters to ensure high availability and scalability of applications. 
• Cloud Infrastructure: Design, deploy, and manage cloud infrastructure on AWS, utilizing services such as EC2, S3, RDS, Lambda, and others. 
• Infrastructure as Code: Implement and manage infrastructure using IaC tools like Terraform, CloudFormation, or similar. 
• Monitoring and Logging: Set up and manage monitoring, logging, and alerting systems to ensure the health and performance of the infrastructure. 
• Automation: Identify and automate repetitive tasks to improve efficiency and reliability. 
• Security: Implement security best practices and ensure compliance with industry standards. 
• Collaboration: Work closely with development, QA, and operations teams to ensure seamless integration and delivery of products. 

Required Skills and Qualifications: 

• Experience: 2-5 years of experience in a DevOps role. 
• AWS: In-depth knowledge of AWS services and solutions. 
• CI/CD Tools: Experience with CI/CD tools such as Jenkins, GitLab CI, CircleCI, or similar. 
• GitOps Expertise: Proficient in GitOps methodologies and tools. 
• Kubernetes: Strong hands-on experience with Kubernetes and container orchestration. 
• Scripting and Automation: Proficient in scripting languages such as Bash, Python, or similar. 
• Infrastructure as Code (IaC): Hands-on experience with IaC tools like Terraform, CloudFormation, or similar. 
• Monitoring Tools: Familiarity with monitoring and logging tools like Prometheus, Grafana, ELK stack, or similar. 
• Version Control: Strong understanding of version control systems, primarily Git. 
• Problem-Solving: Excellent problem-solving and debugging skills. 
• Collaboration: Ability to work in a fast-paced, collaborative environment. 
• Education: Bachelor’s or master’s degree in computer science or a related field. 

Intuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe and Middle East.

Excellent communication skills

Open to work on EST time zone(6pm to 3am)

Technical Skills: 

·        In depth understanding of DevSecOps process and governance 

·        Understanding of various branching strategies 

·        Hands on experience working with various testing and scanning tools (ex. SonarQube, Snyk, Blackduck, etc.) 

·        Expertise working with one or more CICD platforms (ex. Azure DevOps, GitLab, GitHub Actions, etc) 

·        Expertise within one CSP and experience/working knowledge of a second CSP (Azure, AWS, GCP) 

·        Proficient with Terraform 

·        Hands on experience working with Kubernetes 

·        Proficient working with GIT version control 

·        Hands on experience working with monitoring/observability tool(s) (Splunk, Data Dog, Dynatrace, etc) 

·        Hands on experience working with Configuration Management platform(s) (Chef, Saltstack, Ansible, etc) 

·        Hands on experience with GitOps 

• Extensive experience in designing & supporting Azure Managed Services Operations.  
• Maintaining the Azure Active Directory and Azure AD authentication. 
• Azure update management – Handling updates/Patching. 
• Good understanding of Azure services (Azure App Service, Azure SQL,  Azure Storage Account..etc). 
• Understanding of load balancers, DNS, virtual networks, NSG and firewalls in cloud environment. 
• ARM templates writing, setup automation for resources provisioning. 
• Knowledge on Azure automation and Automation Desire State Configuration. 
• Good understanding of High Availability and Auto scaling. 
• Azure Backups and ASR (Azure Site Recovery) 
• Azure Monitoring and Configuration monitoring (performance metrics, OMS) 
• Cloud Migration Experience(On premise to Cloud). 
• PowerShell scripting for custom tasks automation. 
• Strong experience in configuring, maintaining, and troubleshooting Microsoft based production systems. 
  
  Certification: 
  
  Azure Administrator (AZ-103) & Azure Architect (AZ-300 & AZ-301) 

About Us

We have grown over 1400% in revenues in the last year.

Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell.

Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.

Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. 

We are 45 people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft, and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs, and many who have been previously part of early-stage startups. 

We are a fully remote team.

Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues.

As a Site Reliability Engineer you will be in charge of:

• Designing, analyzing and troubleshooting large-scale distributed systems
• Engaging in cross-functional team discussions on design, deployment, operation, and maintenance,  in a fast-moving, collaborative set up
• Building automation scripts to validate the stability, scalability, and reliability of interface.ai’s products & services as well as enhance interface.ai’s employees’ productivity
• Debugging and optimizing code and automating routine tasks
• Troubleshoot and diagnose issues (hardware or software), propose and implement solutions to ensure they occur with reduced frequency
• Perform the periodic on-call duty to handle security, availability, and reliability of interface.ai’s products 
• You will follow and write good code and solid engineering practices

You can be a great fit if you are :

1. Extremely self motivated
2. Ability to learn quickly
3. Growth Mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322" target="_blank">link)
4. Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766" target="_blank">link)
5. Passionate about the possibilities at the intersection of AI + Banking
6. Worked in a startup of 5 to 30 employees
7. Developer with a strong interest in systems Design. You will be building, maintaining, and scaling our cloud infrastructure through software tooling and automation. 
8. 4-8 years of industry experience developing and troubleshooting large-scale infrastructure on the cloud
9. Have a solid understanding of system availability, latency, and performance
10. Strong programming skills in at least one major programming language and the ability to learn new languages as needed  
11. Strong System/network debugging skills
12. Experience with management/automation tools such as Terraform/Puppet/Chef/SALT
13. Experience with setting up production-level monitoring and telemetry
14. Expertise in Container management & AWS
15. Experience with kubernetes is a plus
16. Experience building CI/CD pipelines
17. Experience working with Web sockets, Redis, Postgres, Elastic search, Logstash
18. Experience working in an agile team environment and proficient understanding of code versioning tools, such as Git.
19. Ability to effectively articulate technical challenges and solutions.
20. Proactive outlook for ways to make our systems more reliable