SOC Manager

Senior MLOps Engineer

LLM Operations, Observability & Eval Infrastructure

📍 Mumbai (On-site) | Full-time | 5-7 years

About the Role:

Unico Connect is an AI-first technology partner that builds custom mobile, web, and AI products for clients across multiple geographies.

We are hiring a Senior MLOps Engineer for a dedicated client engagement focused on building an AI-powered application builder platform. The platform consumes LLMs at scale through provider APIs.

This role owns the operational discipline around production LLM consumption - increasingly called LLMOps - covering observability, evaluation infrastructure, model lifecycle, cost operations, prompt deployment, and agent run reliability.

The mandatory requirement is hands-on production experience operating LLM-backed systems, with a strong DevOps or SRE foundation. This is not a model training or ML science role.

The work is making the system around the AI engineer's designs observable, controlled, reliable, and economically accountable. You will pair daily with the Senior AI Engineer, who designs prompts, evals, and agent behaviour - you operationalise those systems for production.

A typical week includes a tracing audit on a degraded agent run, an eval pipeline build for a new model release, a cost attribution review, and a staged prompt rollout.

Responsibilities:

Observability and Tracing

Build and own end-to-end tracing for agent runs: every prompt, response, tool call, token count, latency, and cost, linked to user session and project.

Stand up and operate LLM observability tooling (Langfuse, LangSmith, Braintrust, or Arize Phoenix).

Make debugging a single bad agent run among thousands a routine workflow through searchable traces, failure taxonomies, and dashboards segmented by task type.

Evaluation Infrastructure as a Production System

Operationalise the eval suite designed by the Senior AI Engineer: automated execution in CI on every prompt or model change, with results stored and trended over time.

Implement regression gates that block quality-degrading changes from shipping.

Build production sampling to continuously score a sample of real agent runs and catch quality drift that offline evals miss.

Model Lifecycle Management

Pin model versions, never "latest".

Own the upgrade process: run the eval suite against new model releases and manage eval-gated migrations.

Maintain fallback chains across providers for graceful degradation or queueing during outages.

Track provider deprecation schedules and plan migrations ahead of forced cutoffs.

Cost Operations

Implement per-user and per-task cost attribution - token spend is the platform's largest variable cost and requires the same rigour as cloud cost management.

Set up budget alerts and anomaly detection so a single user or bug cannot burn significant spend overnight.

Monitor prompt cache hit rates and quantify savings.

Manage capacity planning around provider rate limits, including quota negotiation and throughput tiering.

Prompt and Configuration Deployment

Treat prompts as production artifacts: version control for prompts and agent configurations, staged rollout infrastructure (deploy a prompt change to a percentage of traffic before full rollout), A/B testing infrastructure, instant rollback, and audit history covering which prompt version served which user and when.

Reliability Engineering for Agent Runs

Agent runs are long, stateful, and failure-prone.

Own retry and resume semantics so a run that fails mid-way does not restart from scratch.

Implement timeouts and circuit breakers on provider calls, dead-letter handling for failed runs, and queue and concurrency management for agent workloads.

SLO Ownership and Incident Response

Define and track SLOs for agent run latency and completion rates.

Lead incident response when SLOs are breached.

Write postmortems.

Surface reliability risks proactively before they reach users.

Safety and Compliance Operations

Run the moderation pipeline (prompt and output classification) in production.

Monitor for abuse patterns and own incident response when the agent misbehaves at scale.

Maintain audit logs and implement data retention and residency policies for prompts and generated code as enterprise requirements emerge.

AI-Assisted Engineering Discipline

Use Claude, Cursor, and similar tools day to day for infrastructure code, scripts, and pipelines.

Set the team standard for safe use, review, and validation of AI-generated infrastructure before it ships.

Requirements:

Hands-on production ownership of LLM-backed systems in operation (mandatory).

Must have personally shipped and operated at least one LLM-powered system in production, with operational responsibility including oncall, incident response, and reliability ownership.

Alternatively: strong DevOps or SRE background with demonstrated hands-on familiarity with LLMOps tooling (Langfuse, LangSmith, Braintrust, Arize, or equivalent).

POCs and lab work do not qualify.

5+ years of overall engineering experience

With at least 2 years in DevOps, SRE, platform engineering, or LLM operations roles.

This is not an ML science role.

A DevOps or SRE background with a substantive pivot into LLMOps is a strong qualification.

Observability and Tracing Depth

Production experience with LLM observability tooling - Langfuse, LangSmith, Braintrust, or Arize Phoenix.

Comfortable instrumenting with OpenTelemetry, Prometheus, and Grafana.

Able to build and search trace pipelines, define failure taxonomies, and surface quality signals from production traffic.

CI/CD and Quality Gate Experience

Strong with GitHub Actions or GitLab CI.

Experience building automated quality gates: eval-gated pipelines, regression enforcement, or coverage gates that block degrading changes from shipping.

Cost Management and Attribution for Usage-Based Services

Experience owning cost attribution for cloud API spend or equivalent.

Comfortable with budget alerts, anomaly detection, and per-user or per-task cost breakdowns.

Reliability Engineering for Long-Running, Stateful Workloads

Experience with queues, retry patterns, idempotency, and failure recovery on asynchronous or multi-step workloads.

Comfortable defining SLOs and being accountable for them on production systems.

Multi-Provider API Management

Familiarity with LLM provider rate limits, version pinning, fallback chains, and quota management across OpenAI, Anthropic, Google, or equivalent.

Infrastructure as Code and Deployment Automation

Hands-on with Terraform or Pulumi and Docker.

AWS working knowledge (EC2, S3, IAM, EKS or ECS).

Strong with CI/CD for deploying services and configuration changes safely.

Nice to Have

• Experience with prompt A/B testing or staged rollout infrastructure
• Workflow orchestration (BullMQ, Temporal, Celery)
• Content moderation pipeline experience
• Data residency and compliance requirements for AI systems
• Kubernetes (EKS) in production
• AWS certifications

Roles and Responsibilities:

As a Sales Executive, you will play a vital role in helping students achieve their goals by introducing them to our services and guiding them through the study-abroad process.

Client Acquisition:

• Identify and engage potential students interested in studying abroad, promoting its services to meet their educational needs.

Counselling and Consultation:

• Understand the academic goals and preferences of students.
• Explain suitable study packages, scholarship opportunities, and coaching options.

Sales and Enrollment:

• Promote and sell study-abroad packages to students and their families.
• Achieve monthly sales targets through effective engagement and follow ups.

Relationship Management:

• Build and maintain strong relationships with students and their families.
• Provide timely updates and assistance throughout the application process

.

Market Insights:

• Keep up to date with the latest trends in study-abroad programs and scholarships.
• Provide feedback on market demands to improve offerings.

Reporting and Coordination:

• Prepare and submit daily/weekly reports on sales and student inquiries.
• Collaborate with the operations and marketing teams to enhance sales strategies.

Qualifications: 

• Education: Bachelor's degree 
• Minimum 1.5 year of experience in sales
• Skills: - Excellent verbal and written communication in English. - Proficient in using MS Office (Excel, Word, PowerPoint). - Strong interpersonal and negotiation skills.
• Attributes: - Highly motivated and eager to learn. - Positive attitude with a customer-centric approach. - Ability to work independently and collaboratively.

Benefits:

• Competitive salary package with incentives.
• Incentive on every sale, Quarterly and Yearly Incentives. 
• Hands-on training and mentorship to develop sales and counselling skills.
• Opportunity to work with a dynamic team in a rapidly growing industry.
• Career growth opportunities within the organization.

Looking for Linux BSP Engineers for one of our clients

Skills Required: C Programming, Device Driver Development, BSP, U-Boot, Board Bring-up

Location: Bangalore

Experience 3 to 6yrs

Education/Qualification: B.E/B.Tech (EEE / ECE)

Domain: - Bootloader, Linux BSP, Device driver for Ethernet, PCIe, USB, etc

○    U-Boot and Linux porting / upgrading to ARM based SoC

○    Device drivers for SPI, I2C, Touch screen, MEMS Sensors

○    Device drivers for Audio, camera, display etc.

Additional considerations:-

Must have: - Ground up driver development and debugging experience

DevOps Engineer - remote, Full time

Coincrowd is an innovative Fintech company. We offer a crypto platform for seamless payments, Crypto Vouchers, crypto trading, portfolio management, real time market data, breaking news and powerful analytics. Please visit https://coincrowd.com/ for more information.

Domain : Finance, Blockchain, Crypto

Job Description:

We're seeking a detail-oriented and proactive DevOps Engineer who has a strong background in Google Cloud Platform (GCP) environments. The ideal candidate will be comfortable operating in a fast-paced, dynamic startup environment, where they will have the opportunity to make substantial contributions.

Key Responsibilities:

• Develop, test, and maintain infrastructure on GCP.
• Automate infrastructure, application deployment, scaling, and management using Kubernetes and other similar tools.
• Collaborate with our software development team to ensure seamless deployment of software updates and enhancements.
• Monitor system performance and troubleshoot issues.
• Ensure high levels of performance, availability, sustainability, and security.
• Implement DevOps best practices, such as IAC (Infrastructure as Code).

Qualifications:

• Proven experience as a DevOps Engineer or similar role in software development and system administration.
• Strong experience with GCP (Google Cloud Platform), including Compute Engine, Cloud Functions, Cloud Storage, and other relevant GCP services.
• Knowledge of Kubernetes, Docker, Jenkins, or similar technologies.
• Familiarity with network protocols, firewalls, and VPN.
• Experience with scripting languages such as Python, Bash, etc.
• Understanding of Infrastructure as Code (IAC) tools, like Terraform or CloudFormation.
• Excellent problem-solving skills, attention to detail, and ability to work in a team.

What We Offer:

In recognition of your valuable contributions, you will receive an equity-based compensation package. Join our dynamic and innovative team in the rapidly evolving fintech industry and play a key role in shaping the future of Coincrowd's success.

If you're ready to be at the forefront of the Payment Technology revolution and have the vision and experience to drive sales growth in the crypto space, please join us in our mission to redefine fintech at Coincrowd.

We are seeking a motivated and detail-oriented Intern to join our Talent Acquisition team. This internship offers hands-on experience in the recruitment process, from sourcing candidates to coordinating hiring processes. An ideal candidate is eager to learn, highly organized, and passionate about Talent Acquisition.

Key Responsibilities:

• Assist in sourcing and screening candidates through job portals, LinkedIn, and social media.
• Support the team in reviewing resumes and conducting initial candidate assessments.
• Maintain and update the applicant tracking system (ATS).
• Post job openings on various job boards and company career pages.
• Schedule and coordinate interviews between candidates and hiring managers.
• Provide administrative support to the recruitment team.

Qualifications & Skills:

• MBA in HR / Business Administration, or a related field.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to handle confidential information with professionalism.
• Proficiency in Google Suite or Microsoft Office (Word, Excel, Outlook).
• Familiarity with LinkedIn and job portals is a plus.

Only Chennai candidates should apply

In the capacity of a Quality Assurance Manager (Ecommerce backend testing), you will assume a pivotal role in guaranteeing the consistent delivery of top-tier products and services to our valued customers. Your core responsibilities will encompass the formulation and execution of quality assurance policies and protocols, the meticulous conduct of audits, and the comprehensive oversight of our entire quality management system. Your unwavering attention to detail, analytical acumen, and adept leadership skills in motivating and guiding a team will be instrumental in upholding our steadfast commitment to excellence.

Quality Assurance Manager Responsibilities

Develop and implement quality assurance policies and procedures

Plan and conduct quality audits and inspections

Monitor and analyze quality performance and trends using statistical methods and tools

Identify and resolve quality issues and non-conformities

Coordinate and supervise quality testing activities

Train and mentor quality assurance staff and other employees on quality standards and best practices

Prepare and present quality reports and documentation

Collaborate with other managers and departments to ensure quality integration and alignment

Liaise with customers, suppliers, and regulatory authorities on quality matters

Evaluate and recommend quality improvement opportunities and solutions

Quality Assurance Manager Required Skills

Strong knowledge of quality management principles, methodologies, and tools.

Excellent leadership and team management abilities.

Exceptional problem-solving and analytical skills.

Excellent communication and interpersonal skills.

Proficient in using quality management software and tools.

Strong attention to detail and ability to work with complex data.

Ability to prioritize tasks and meet deadlines in a fast-paced environment.

Strong understanding of regulatory requirements and industry standards.

Ability to influence and drive change across the organization.

Continuous improvement mindset and a commitment to delivering exceptional quality.

Required Qualifications

Bachelor’s degree in engineering, quality management, or a related field

Certification in quality assurance or quality management (such as ISO 9000, CQE, CQM, etc.) is preferred

Proven experience as a quality assurance manager or a similar role in a manufacturing or service industry

Strong knowledge of quality assurance methodologies, tools, and standards

Excellent analytical, problem-solving, and decision-making skills

Proficient in MS Office and data analysis software

Outstanding communication, interpersonal, and leadership skills

Attention to detail and customer orientation

Ability to work under pressure and meet deadlines

Headquartered in Ahmedabad, Appitsimple is better known for its innovative "Digital Products" - SoftwareSuggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014.

We are a growing team of 160+ professional experts coming from diverse backgrounds who have keen expertise in dealing with Digital Products. A flexible work environment, a high level of empowerment, involvement in the company's business decisions, leadership development through mentoring, and skills development initiatives are the big takeaways at Appitsimple Infotek.  

URL:  https://appitsimple.com/about">https://appitsimple.com/about

Product: CallHippo.

URL: https://callhippo.com/

CallHippo was launched in 2017. It is an intelligent VoIP (voice over Internet protocol) service provider for business organizations and call centers. The main objective behind launching CallHippo was to provide easy-to-adopt, cost-effective, scalable, and accessible phone systems to businesses. Customized pricing plans, 24/7 available support, and innovative top-of-the-line features make CallHippo stand out from market competitors. With 2000+ customers across 25+ countries, the company is just getting started and is sure to scale greater heights in the future.

Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.

Experience -2+ Years

Responsibilities:

• Design, implement and manage websites using WordPress
• Manage front-end and back-end website development
• Customize WordPress plug-ins and themes
• Optimize website for maximum speed
• Maintain well-documented, reusable, and transferrable code
  
  

Requirements: 

• Proficiency using WordPress
• Be proficient in coding languages such as HTML, CSS, JavaScript, React and jQuery
• Experience using debugging tools such as Firebug and Chrome Inspector
• Strong understanding of front-end and back-end website development

Job Description

We are looking for an ASP.NET MVC developer that will be able to develop and support existing applications. The main scope of work will include everything from back-end to client-side code, using optimal and efficient technologies, frameworks, and patterns. Your primary responsibilities will be to design and develop these applications. Therefore, it’s essential that you are skilled at problem solving, solution design, and high-quality coding.

Responsibilities

• Delivering a high-quality application
• Integrating with front-end developers
• Ensuring a required level of performance

• Writing test-backed server-side code
• Analyzing requirements and designing new functionality
• Supporting and fixing existing functionality
• Selecting and using the most appropriate and efficient technologies for a particular application
• Designing and building application layers

Skills

• Proficiency in C# | Visual Basic
• Experience using .NET 5+ | Core
• Experience in developing NET MVC | ASP.NET Core MVC applications
• Senior knowledge of ( Entity Framework 6.* | EF Core | NHibernate | ADO.NET )
• Proficient knowledge in MSSQL | MySQL | Oracle | other RDBMS
• Database design including indexes and data integrity 
• Dependency injection pattern and IoC containers using at least one of: Autofac, Unity, Ninject, and/or SimpleIoc
• Writing tests with  NUnit | XUnit | MSTest
• Implementing enterprise application patterns 
• Understanding of HTML, JS, and CSS
• Familiarity with the client side framework  jQuery | Angular 1.* | Angular 2.*+ | React 
• Familiarity with  Kendo UI | DevExpress | Syncfusion
• Integrating web analytics tools 
• Familiarity with Azure Web Apps | AWS Cloud

Job Description

We are looking for a PHP Developer responsible for managing front-end services and the interchange of data between the server and the users. Your primary focus will be the development of all front UI & Business logic. You will be responsible for integrating the front-end elements built. Therefore, a thorough understanding of all front-end elements is necessary.

Responsibilities

• Integrating UI & developing Business Logic
• Good understanding of Javascript and JQuery is a must.
• Good knowledge of working with Cookies and Browser Sessions.
• Experience working with File Handling Concepts.
• Writing clean code and creating necessary components.
• Build efficient, testable, and reusable PHP modules
• Solve complex performance problems and architectural challenges
• Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)
• Understanding the fully synchronous behavior of PHP.
• Understanding of MVC design patterns.
• Knowledge of object oriented PHP programming.
• Strong knowledge of the common PHP or web server exploits and their solutions.
• Understanding fundamental design principles behind a scalable application.
• Proficient understanding of code versioning tools, such as Git.
• Experience in common third-party APIs (Google, Facebook etc).
• Google maps integration
• Working with reddis cache
• Building pixel perfect UI with html and CSS
• Good understanding of Session management in PHP
• Writing maintainable code
• Good understanding of concepts such as Lazy loading.

• If you hold experience with backend technologies such as NodeJS, MongoDB & Express. It will be a significant advantage.

Skills And Qualifications

• Strong knowledge of Core PHP. 
• Understanding the fully synchronous behavior of PHP.
• Understanding of MVC design patterns.
• Knowledge of object oriented PHP programming.
• Understanding accessibility and security compliance.
• Strong knowledge of the common PHP or web server exploits and their solutions.
• Understanding fundamental design principles behind a scalable application.
• User authentication and authorization between multiple systems, servers, and environments.
• Integration of multiple data sources and databases into one system.
• Familiarity with limitations of PHP as a platform and its workarounds.
• Familiarity with NoSQL databases and their declarative query languages is an advantage.
• Proficient understanding of code versioning tools, such as Git.
• Minimum 2+ years' experience in PHP frontend development.