SOC Manager

Role & Responsibilities

As a Founding Engineer, you'll join the engineering team during an exciting growth phase, contributing to a platform that handles complex financial operations for B2B companies. You'll work on building scalable systems that automate billing, usage metering, revenue recognition, and financial reporting—directly impacting how businesses manage their revenue operations.

This role is ideal for someone who thrives in a dynamic startup environment where requirements evolve quickly and problems require creative solutions. You'll work on diverse technical challenges, from API development to external integrations, while collaborating with senior engineers, product managers, and customer success teams.

Key Responsibilities

• Build core platform features: Develop robust APIs, services, and integrations that power billing automation and revenue recognition capabilities.
• Work across the full stack: Contribute to backend services and frontend interfaces to ensure seamless user experiences.
• Implement critical integrations: Connect the platform with external systems including CRMs, data warehouses, ERPs, and payment processors.
• Optimize for scale: Design systems that handle complex pricing models, high-volume usage data, and real-time financial calculations.
• Drive quality and best practices: Write clean, maintainable code and participate in code reviews and architectural discussions.
• Solve complex problems: Debug issues across the stack and collaborate with cross-functional teams to address evolving client needs.

The Impact You'll Make

• Power business growth: Enable fast-growing B2B companies to scale billing and revenue operations efficiently.
• Build critical financial infrastructure: Contribute to systems handling high-value transactions with accuracy and compliance.
• Shape product direction: Join during a scaling phase where your contributions directly impact product evolution and customer success.
• Accelerate your expertise: Gain deep exposure to financial systems, B2B SaaS operations, and enterprise-grade software development.
• Drive the future of B2B commerce: Help build infrastructure supporting next-generation pricing models, from usage-based to value-based billing.

Ideal Candidate Profile

Experience

• 5+ years of hands-on Backend Engineering experience building scalable, production-grade systems.
• Strong backend development experience using one or more frameworks: FastAPI / Django (Python), Spring (Java), or Express (Node.js).
• Deep understanding of relevant libraries, tools, and best practices within the chosen backend framework.
• Strong experience with databases (SQL & NoSQL), including efficient data modeling and performance optimization.
• Proven experience designing, building, and maintaining APIs, services, and backend systems with solid system design and clean code practices.

Domain

• Experience with financial systems, billing platforms, or fintech applications is highly preferred.

Company Background

• Experience working in product companies or startups (preferably Series A to Series D).

Education

• Candidates from Tier 1 engineering institutes (IITs, BITS, etc.) are highly preferred.

Position Overview:

The AI Tech Lead will architect and guide the implementation of real-time AI systems across voice automation, LLM pipelines, and knowledge-enhanced applications. The role requires strong architectural judgment, hands-on expertise in AI/LLM systems, and the ability to define high-performance, scalable best practices.

Key Responsibilities:

• Architect and guide implementation of real-time AI systems across voice automation, LLM pipelines, and knowledge-enhanced applications

• Design and develop distributed, provider-agnostic AI architectures with performance guarantees including low latency, resilient failover, distributed scaling, and cost-efficiency

• Define architectural best practices for GenAI systems including prompt design, context shaping, fallback logic, caching, and real-time agent orchestration

• Lead AI model governance including evaluation and selection frameworks for multiple LLM providers, routing logic, benchmarking, and cost management

• Establish and monitor KPIs for LLM quality, latency, reliability, grounding accuracy, and system stability

• Ensure data security practices for handling of voice and transcript data, applying PII-safe methods, and supporting multi-tenant data isolation

• Own knowledge integration and RAG architecture including vector databases, retrieval strategies, chunking policies, and hybrid grounding methods

• Continuously evaluate new model capabilities and AI technology trends

Required Skills:

• Architectural judgment and hands-on expertise in AI and LLM systems • Experience designing scalable and low-latency AI architectures

• Knowledge of multi-provider LLM integration and orchestration

• Understanding of distributed systems, microservices, and load balancing

• Strong grounding in AI model governance and benchmarking

• Awareness of data security and privacy best practices

• Experience with retrieval-augmented generation (RAG) and vector databases

Preferred (Bonus) Skills:

• Experience with function-calling and knowledge graphs

• Familiarity with hybrid grounding and retrieval enhancement strategies • Experience with voice automation systems (STT/TTS pipelines). give me in a proper formate

Responsibilities:

• Analyze and assess the financial statements and credit history of existing and potential clients.
• Review credit applications and perform credit checks.
• Structure deals and perform risk assessments.
•  present analysis, findings, and recommendations to managers, especially findings that involve a borrower's ability to repay.
• Ability to make informed decisions backed by sound assessment.
• Consult and negotiate with clients regarding financial transactions, payment terms, and credit limits.
• Ability to handle multiple projects and submit applications on time.
• Financial forecasting.
• Practice due diligence.
• Keep up to date with the company's lending protocols.

Requirements:

• Bachelor's degree in finance, accounting, or other business-related fields.
• Strong proficiency in MS Office and general computer use.
• Ability to effectively manage competing deadlines for projects in a high-pressure work environment, with varying degrees of supervision.
• Strong attention to detail and ability to notice discrepancies in data.
• Impeccable understanding of financial statements, ratios, and concepts.

• Location: Vatva GIDC
• Experience : 1yr to 2yr (Only Male)
• Education: B.com or M.com

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Implement consistent observability, deployment and IaC setups
• Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
• Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Lead infrastructure security audits

Requirements

• At least 7 years of experience in handling/building Production environments in AWS.
• At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Experience in security hardening of infrastructure, systems and services.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

Responsibilities:

As a Business Development Manager working under the FMCG segment an ideal candidate must perform the following responsibilities

.Create exclusive distributors, exclusive super stockiest and business associates for the company towards business growth.

.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.

.Finding and developing new markets and improving sales.

.Keep abreast with stock reports, inventory, product orders, re-order etc.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills.

.Excellent organizational skills.

.Proficient in Word, Excel, Outlook, and Powerpoint.

Below find the Job Description:-

Skill Set :

•  Hands-on experience with Advance Excel. 
• Team Handling experience
• The ability to generate excel reports & Validate them.
• Problem solving attitude
• Team Player

Job Responsibilities :

• Hand On experience in payments, stock management, Ecommerce Operations, Online Market Place, Cataloging (Procurement  Expert/ Inventory Management).
• Minimum 5 years of team handling experience
• Strong interaction with Internal & External teams.
• Managing Internal & External Merchants.
• Ticket & Escalation Management.
• Sale Support & getting higher discounts to improve sales