Associate Manager - Customer Success (B2B SaaS, US)

Key Responsibilities:

 Taking ownership of customer issues reported and seeing problems through to resolution

 Understand, interpret, reproduce, and diagnose issues reported by the customers.

 Researching, troubleshooting and identifying solutions to resolve product issues

 Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

 Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues

 Contributing actively towards knowledge base articles

 Adherence to strict SLA’s

 Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis

 Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge

 The engineer should be available to work in the late evening shift (4pm - 1am) if required.

Primary skills:

 3-8 years of relevant experience.

 Strong technical knowledge on:

• Cloud Technologies – AWS, Azure etc.
• Databases – SQL, Oracle, MySQL etc.
• Operating Systems – Linux, Windows etc
• Networking – Basic networking concepts and troubleshooting
•  Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.

 Excellent communication skills – English written and verbal

 HTTP technology and principles, including REST and SOAP principles (Required)

 JSON & XML Data formats (required)  Javascript Regular Expression (Good to have)

 Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)

 Working knowledge of database technologies and SQL (Required)

 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)

 Strong analytical and logical reasoning for technical troubleshooting

 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.

 Should be a team player who keeps team’s success before individual achievements

 Knowledge on data integration (Informatica/ Mulesoft)

Responsibilities:

•                 Formation of effective and efficient Google Ad strategies

•                 Creating, launching, and managing various PPC ad campaigns

•                 Conduct keyword research to list keywords (longtail, phrase match, exact match) to bid on.

•                 Manage budget and make the best strategies for effective bidding to make maximum ROI.

•                 Perform AB testing by creating different ad copies with different headlines.

•                 Manage bids and create campaign strategies.

•                 Create and finalize attractive and relevant landing pages for google ads.

•                 Track KPI to monitor performance.

•                 Make plans for audience targeting.

•                 Producing reports for ad management and insights.

•                 Check and monitor existing ad campaigns and make recommendations on how to optimize and update them.

•                 Prepare and produce detailed analysis and ad campaign reports and present them to the other staff.

•                 Analyze the latest marketing trends and optimize ad campaigns according to that.

•                 Suggest ways to reduce fraud clicks.

•                 Make suggestions for creative ad campaigns and templates.

•                 Execute quarterly marketing plans to meet overall business targets.

Education & Must Have Knowledge In:

•                 2 years of experience in Google Ads, online marketing, advertising, or communication

•                 Experience with social media platforms, including but not limited to Facebook, LinkedIn, Twitter, Instagram, YouTube, and more

•                 Bachelor’s Degree or Master’s in Marketing, Advertising, or Communications required

•                 Excellent creative writing skills

•                 Excellent communication skills

•                 Creative and open to new ideas

•                 Adaptable and willing to learn new techniques

•                 Should be able to work independently and multi-task

• Implement best practices for the engineering team across code hygiene, overall architecture design, testing, and deployment activities
• Drive technical decisions for building data pipelines, data lakes, and analyst access.
• Act as a leader within the engineering team, providing support and mentorship for teammates across functions
• Bachelor’s Degree in Computer Science or equivalent job experience
• Experienced developer in large data environments
• Experience using Git productively in a team environment
• Experience with Docker
• Experience with Amazon Web Services
• Ability to sit with business or technical SMEs to listen, learn and propose technical solutions to business problems

·       Experience using and adapting to new technologies

·       Take and understand business requirements and goals

·       Work collaboratively with project managers and stakeholders to make sure that all aspects of the project are delivered as planned

·       Strong SQL skills with MySQL or PostgreSQL

• Experience with non-relational databases and their role in web architectures desired

 Knowledge and Experience:

• Good experience with Elixir and functional programming a plus

• Several years of python experience
• Excellent analytical and problem-solving skills
• Excellent organizational skills

Proven verbal and written cross-department and customer communication skills

NetSysCon is looking for a Full Stack Engineer for a travel/airline SaaS start-up. They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.

Job Profile

Work on all elements of the stack from data modeling and back end API's to UI implementation.
Working with airlines on integrations deep within their systems (in person, if you like!).
Assisting with key architecture, platform and infrastructure design.
Ensuring the system runs and scales smoothly, with high availability and resilience to failure.

What we use:
Python, Django, Celery
React, TypeScript
Scikit-learn, PyTorch, Tensorflow
Postgres, Redis
Kubernetes, Docker, AWS, Terraform, CDK, Github Actions

Our client is a tech company first so engineering is the largest, most important department. They care about developer ergonomics and believe investing time and effort in getting software and platform right is not-negotiable. They have:

A comprehensive automated unit test suite (frontend + backend);
Fully automated CI/CD (git push is all you need);
Fully containerized / reproducable dev environment (single-command bootstrap);
Redundant, self-healing, auto-scaling infrastructure;

Requirements

Full-stack engineering experience in at least one of the following languages/frameworks - Backend: Python/Django (preferred), Ruby/Rails, Node;
Frontend: React (preferred), Angular, Vue.
Evidence of exposure to architectural patterns of large, complex web applications (eg, well-designed APIs, asynchronous data pipelines/message queues, distributed systems).
Engineers who have experience with software best practices such as unit testing, reusable components, traceability.

We are having an immediate requirement for a Python web developer.

You have:

• At least 2 years of experience developing web applications with Django/Flask/FastAPI
• Familiarity with Linux
• Experience in both SQL and NoSQL databases.
• Uses Docker and CI/CD
• Writes tests
• Experienced in application deployments and scaling them on AWS or GCP

You are:

• Eager to work independently without being watched
• Easy going.
• Able to handle clients on your own

Location: Remote (in India)

Strong expertise in AWS architecture, deployment and coding using Python and AWS Lambda functions. She/ he should also have experience with NOSQL database like MongoDB/ DynamoDB and exposure to Machine Learning. She/ he should be familiar with Ajax calls, interaction with API using JSON files and xml.

Knowledge of testing tools like JMeter and Selenium and programming languages like Javascript and Dot Net will be a big advantage.
The person should be able to guide junior resources, perform code reviews and solve performance issues as required.

Unity Developer at Ahmedabad

Job Description

We are seeking a developer responsible for building games for various target platforms based on the Unity framework. Your primary responsibilities will be to implement game functionality translating design ideas, concepts, and requirements into a functional and engaging game. A commitment to collaborative problem solving, sophisticated design, and a quality product are essential.

 Experience : 01-03 Years

No. Of vacancy : 03

Responsibilities

• Implement game functionality as per communicated design
• Translate design specification into functional game
• Communicate with other team members to establish effective pipeline and integrate media assets
• Design, build, and maintain efficient, reusable, and reliable code
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to address and mitigate these problems
• Help maintain code quality, organization, and automatization

Skills

• Excellent knowledge of Unity, including experience with scripting, textures, animation, GUI styles, and user session management
• Familiarity with level design and planning
• Experience with game physics and particle systems
• Experience with mobile and console game development
• Experience optimizing memory and space usage for support of older hardware
• Experience with 3D is a plus
• Prior experience with a well-known mobile title or AAA titles are a significant asset
• Ability to constantly learn and stay in touch with evolving game standards and development technologies
• Strong understanding of object-oriented programming
• Familiarity with current design and architectural patterns
• Knack for writing clean, readable, and easily maintainable code
• Experience implementing automated testing platforms and unit tests