
Ideal Candidate
1+ year of experience working as a business development representative (or other relevant roles) at a B2B SaaS company.
Solid hustle and entrepreneurial mindset; Thrive under the uncertainty that comes with an early stage setup.
Excellent written and oral communication skills.
Experience working with CRM, lead databases, sales engagement tools, ChatGPT, etc
Familiarity with CRM systems and proficiency in managing leads, pipelines, and automations
Willingness to get your hands dirty and do the grunt work in the early days
Strong first principles understanding of business fundamentals; Ability to empathize with the end user, and understand their pain points; Ability to understand the product at a granular level
Comfortable working late at night to ensure sufficient overlap with US prospects
Self-driven individual with high ownership and strong work ethic
Ability to build, manage and motivate a team
Not taking yourself too seriously :)

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- Conceptualize the Product Strategy for the SaaS - Cyber Security Product
- Collaborate & work closely with Product Team. Understand the short term and long term needs of the business to build products that win in the market place
- Help prioritise the goals for the functional unit within the organization – for the teams individually and together
- Guide sales force to arrive at optimal team structure and composition. Ensure that the team are motivated towards work and are at their optimal productivity level
- Work with other business leaders & contribute positively to sales practices and standards within the company. Unlock opportunities for achieving sales efficiency across the organisational units
Key Responsibilities:
- Participate in building bouquet of products in the SaaS - Cyber Security Product space to drive leadership with the State of the art - Cyber Security Product in India
- Performance manage and coach the team to understand client needs and challenges, and to work in an agile manner to convert those into sales opportunities
- Work closely with the marketing and communications team to drive the constant drumbeat needed to build a leading brand in a challenging market
- Lead a sales team committed and passionate about On-boarding client partners with innovative security solutions
- Owning sales targets overall and within accounts. Developing and implementing strategic plan to achieve the same
- Build and maintain strong customer relationships and be a partner to customers to understand their needs and objectives
- Consistently achieve Revenue & P&L targets in line with team/organizational objectives
- Recruit and retain from scratch the end to end sales team required to successfully deliver the strategy and achieve market leadership in the shortest possible time frame


Great opportunity to work in Roots Innovations Pvt.ltd., We simplify the RPA (Robotic Process Automation) platform with AI-powered Bots to manage business processes & compliance for all types of industry sectors.
Profile – Backend Developer (Node JS)
Educational Qualification: BE/B.Tech/BCA/BCS/MSC/MCA/MCS/M.Tech(Certification course will be Advantage)
Experience - Fresher
Job Description:
· Implement a robust set of services and APIs to power the back-end application
· Optimize application for maximum speed and scalability
· Implementation of security and data protection
· Follow and understand architecture design and implementation on
development, testing, implementation, and documentation.
· Conduct reviews and conduct team training on the complex features of NodeJS.
· Analyze business/functional requirements and translate them into
concrete tasks
· Manage Product releases
Skill Set Required:
· Knowledge on NodeJs or any NodeJS frameworks
· Good knowledge of Relational and NoSQL databases (MongoDB)
· Exposure to Cloud Environments like AWS, MS Azure or Google Cloud
· Knowledge of an interest in Agile Methodologies, such as Extreme Programming (XP) and Scrum
· Knowledge of software best practices, like Test-Driven Development (TDD) and Continuous Integration (CI)
- Testing and assuring high quality performance of applications
- Writing clear and maintainable high-quality automation code
- Reporting and validating bugs for all components
- Creating test plans and test cases
- Identifying opportunities for improvement and making constructive suggestions for change
- Staying up-to-date with developing technologies and showcasing them in your work
Qualification
- Minimum 2 years experience in software testing
- Minimum 1 years of automation testing experience using Selenium and/or JavaScript based frameworks or equivalent
- Testing and assuring high quality performance of customer applications
- Writing clear and maintainable high-quality automation code
- Reporting and validating bugs for all components
- Creating test plans and test cases
- Identifying opportunities for improvement and making construc\tive suggestions for change
- Staying up-to-date with developing technologies and showcasing them in your work
- Leading a team of Quality Engineers is a plus
You will be responsible for:
- Owning the design and delivery of your code from cradle to grave.
- Peer reviewing your team mate’s code
- Being a key player in this client’s Digital Transformation – both implementing changes to existing APIs and developing new ones to integrate with the latest digital stack.
- Developing new and be-spoke features as well as working on large scale integrations
- Working in an Agile Scrum environment where you will be challenged and motivated
- Calling out risks if you spot them in a particular approach or design.
Qualifications
Skills Required:
- Technical design experience.
- Hands on Java development experience, in particular with Spring (minimum of 4 years)
- Knowledge of JavaScript and NodeJS is highly desirable
- You will have worked in an Agile Scrum environment and be comfortable with fast-paced Sprint Cycles
- Previous experience building web service API’s is key for this role – Apigee is the preferred technology
- Any experience with Microsoft Azure is a nice to have – this is the direction we are going
Additional skills we are looking for include:
- Spring Framework
- GIT
- Jenkins
- Maven
- Bash Scripting
- Oracle PL/SQL or any other SQL technologies
- Weblogic 12c or other container technologies
- Unit testing with Mockito
- Integration testing with FitNesse, Spock or similar
Need only Immediate Joiners
Candidates with Polite, soft-spoken, Fluent English with Excellent communication skills are required. Please stick to our requirement & apply accordingly.
Salary for Tele callers will be 15 to 22K in hand
Team leads with 5+ Yrs. experience will be Max. 35 to 40K in hand
Hurry Up!!!!
Roles and Responsibilities
As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
- Tracking all Customer complaints/escalations in real-time.
- Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
- Coordinate and follow up internally for an end-to-end closure on each complaint handled.
- Proactively escalate cases that are about to breach standard TAT.
- Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
- Liaison with team members and team leads on a regular basis.
- Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
- Adhere to compliance policies.
Required Skills & Experience
- A strong Customer-centric approach.
- Can work under pressure and handle difficult conversations.
- Can understand problems clearly.
- Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
- A team player can coordinate and liaise with internal and other departments seamlessly.
- Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
- Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
- 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
- Background in customer service, escalations/complaints handling, social media handling.
- Experience in email handling, inbound calls.

ThoughtWorks is a global software consultancy with an aim to create a positive impact on the world through technology. Our community of technologists thinks disruptively to deliver pragmatic solutions for our clients' most complex challenges. We are curious minds who come together as collaborative and inclusive teams to push boundaries, free to be ourselves and make our mark in tech.
Our developers have been contributing code to major organizations and open source projects for over 25 years. They’ve also been writing books, speaking at conferences and helping push software development forward, changing companies and even industries along the way. We passionately believe that software quality is driven by open communication, review and collaboration. That’s why we’re such vehement supporters of open source and have made significant contributions to open source tools for testing, continuous delivery (GoCD), continuous integration (CruiseControl), machine learning and healthcare.
As consultants, we https://www.thoughtworks.com/careers/hub/consultant-life">work with our clients to ensure we’re evolving their technology and empowering adaptive mindsets to meet their business goals. You could influence the digital strategy of a retail giant, build a bold new mobile application for a bank or redesign platforms using event sourcing and intelligent data pipelines. You will use the latest Lean and Agile thinking, create pragmatic solutions to solve mission-critical problems and challenge yourself every day.
You’ll spend time on the following:
- You will champion best practices like writing clean and reusable code using practices like TDD, SOLID principles, OO design, and pair programming
- You will partner with other technologists from cross-functional teams advocating devops culture
- You will work in collaborative, product-focused teams to build innovative customer experiences
- Take ownership and accountability beyond individual deliverables, always pushing the envelope in order to deliver awesome results for our clients
- Learn, digest and subsequently apply the latest technology thinking from ourhttps://www.thoughtworks.com/radar"> tech radar to solve client problems
Here’s what we’re looking for:
- You have 2+ years* of experience using two or more development languages (Java, JavaScript, Ruby, C#, etc.) with experience in Object-Oriented programming
- You’re willing and able to commit to traveling up to 100% (back home on the weekends) across the US and Canada to help our clients solve their business problems
- You can write clean, high-quality code in a variety of languages and are also able to spot (and improve) bad code
- You’re resilient in ambiguous situations and can approach challenges from multiple perspectives
- You have experience with Agile, Lean and/or Continuous Delivery approaches such as Continuous Integration, TDD, Infrastructure as Code, etc.
- Bonus points if you have knowledge of cloud technology such as AWS, Docker or Kubernetes
- You’re willing and able to commit to travel to client sites in order to solve their business problems





