Associate Director - Analytics

Job Title: Customer Service Representative – Healthcare – FEMALE

Location: Vasanthnagar, Bangalore (Female, Onsite, Full time)

Department: Customer Service

Reports To: Operations Manager

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Summary

We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.

Key Responsibilities

·        Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.

·        Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.

·        Communicate with customers through phone calls, WhatsApp, email, and SMS.

·        Execute and manage WhatsApp and email marketing activities.

·        Record, update, and maintain accurate customer information, interactions, and feedback in the system.

·        Follow up with customers to ensure satisfaction and support patient engagement.

·        Collaborate with internal teams to ensure smooth communication and customer experience.

Requirements

·        Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.

·        3–5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.

·        Strong verbal and written communication skills with persuasive ability.

·        Proficiency in MS Office and basic computer applications.

·        Customer-oriented mindset with strong problem-solving skills.

·        Ability to multitask and work in a fast-paced environment.

Key Skills

·        Customer Service Excellence

·        Healthcare Product Knowledge

·        Strong Communication & Relationship Management

·        Empathy, Patience, and Active Listening

·        Attention to Detail

·        Time Management

Why Join Us?

·        Work at the intersection of healthcare, community, and technology

·        Directly impact the lives of women across India and beyond

·        Flexible work environment and collaborative team

·        Opportunity to grow with a purpose-driven startup

How to reach me?

Message me here

Check us out on – www.miror.in

Best Regards,

Indrani Dutta

Senior HR Manager

www.miror.in

Job Title : Product Manager (Tech-to-PM | Ground-Up Product) 

Location : Bangalore, India (On-site)

Type: Full-time

Company Overview -.About the Company You will join BIGAIRLAB (https://www.bigairlab.com/)(part of a group of companies) at a critical pilot-to-scale phase of our product journey. We are a lean, high-growth technology & AI venture, building enterprise and consumer-facing AI products across India, UAE, and the US.

 As we move from prototype to scalable product, we are looking for a hands-on Product Manager who was a developer until recently and transitioned into Product Management in the last 1–2 years. This role requires strong technical depth, the ability to think like an engineer, and the mindset of a product owner who can drive clarity, execution, and rapid iteration.

Key Responsibilities

 • Own and drive the end-to-end product lifecycle: ideation, requirements, MVP definition, development, launch, iteration, and scale.

 • Define product vision, roadmap, and priorities in close partnership with founders and key stakeholders.

 • Translate business and customer needs into clear product requirements, user stories, acceptance criteria, and backlog prioritization.

 • Work deeply with engineering teams (frontend, backend, QA, AI/ML, and UI/UX) to ensure feasibility, quality, and timely delivery.

 • Leverage your prior developer experience to review technical approaches, understand architecture trade-offs, APIs, data flows, and performance constraints.

• Act as the bridge between business and engineering—ensuring clarity, speed, and alignment, especially during the pilot phase.

 • Define, track, and improve product metrics and KPIs (usage, adoption, performance, user feedback, reliability).

 • Drive agile execution: sprint planning, reviews, backlog grooming, and release planning.

• Collaborate with stakeholders across business, operations, sales, and customer teams to manage expectations and ensure alignment.

 • Support go-to-market activities including documentation, release notes, and early customer feedback loops.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science / Engineering or equivalent technical discipline.

• Strong prior experience as a software developer, with a transition into a Product Manager role within the last 1–2 years.

• Hands-on understanding of both frontend and backend systems:

     ◦ Frontend: modern web frameworks, UX considerations, performance tradeoffs.

     ◦ Backend: APIs, databases, system architecture, integrations, scalability.

• Ability to comfortably deep-dive with engineers and challenge or validate technical decisions.

• Working knowledge of AI/ML-driven products, data pipelines, or LLM-based systems is a strong plus.

• Experience working in startup or early-stage environments, preferably on products built from the ground up.

• Strong analytical and problem-solving skills; data-driven approach to decisionmaking.

• Excellent communication skills—able to articulate technical concepts to nontechnical stakeholders.

• Comfortable with ambiguity, rapid change, and wearing multiple hats.

 Desirable / Nice-to-Have

• Exposure to SaaS, enterprise B2B, or AI-first products.

• Experience working with or building products for India and/or Middle East (UAE) markets.

• MBA or formal product management training is a plus (but not mandatory).

 Ideal Candidate Profile

• A former engineer turned Product Manager, still close to the code and deeply technical.

• Someone who enjoys building from zero to one, not just optimizing mature products.

• Comfortable switching between strategy and execution, vision and detail.

• Collaborative, decisive, and ownership-driven.

• Motivated by impact, learning, and growth rather than rigid role boundaries.

What We Offer

• Opportunity to play a foundational role in shaping a core product and company direction.

• High ownership, visibility, and direct collaboration with founders.

• Exposure to global markets (India, UAE, US).

• Competitive compensation with base + performance bonus + equity/ESOPs. • Fast-paced environment with real responsibility and rapid learning.  

Location: Gandhidham, Gujarat(On-site)

Job Type: Full-time

Experience Required: 2 to 6 years

Salary Range: 20k to 30k (based on experience and role level)

Job Overview:

We are seeking a highly experienced Operation Head to lead and oversee all business operations of the organization. The ideal candidate will be responsible for strategic planning, coordination, team management, and ensuring seamless functioning across departments including Administration, Accounts, and Operations.

Key Responsibilities:

• Oversee day-to-day operations and ensure smooth coordination among departments.
• Lead, mentor, and manage cross-functional teams to achieve organizational goals.
• Develop and implement operational strategies, systems, and policies to improve efficiency.
• Coordinate with Accounts and Admin teams to ensure timely reporting and compliance.
• Ensure alignment between operations, finance, and management objectives.
• Prepare periodic performance and financial reports for management review.
• Handle vendor management, budgeting, and cost control measures.

Requirements:

• Graduate or Postgraduate in Business, Management, or a similar field.
• 2–6 years of experience in handling operations or team management.
• Good leadership and communication skills.
• Knowledge of accounts, admin, and planning work.
• Must be organized, responsible, and able to handle multiple tasks.
• Good computer knowledge (MS Office, Excel, ERP preferred).

Required Skills & Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 12+ years of overall experience in IT, with a minimum of 4 years in an Architect role specifically architecting web applications.
• Deep expertise in the Microsoft .NET ecosystem, including .NET Core/.NET 5+, C#, ASP.NET Core, and Web API.
• Extensive experience in designing and implementing microservices architectures and distributed systems.
• Strong proficiency in SQL Server, including database design, T-SQL, query optimization, and performance tuning.
• Proven experience with architectural patterns such as MVC, MVVM, and clean architecture.
• Solid understanding of object-oriented programming (OOP) principles and design patterns (GoF, enterprise patterns).
• Experience with RESTful API design and development.
• Familiarity with version control systems (e.g., Git).
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.

Preferred Skills (Nice to Have):

• Hands-on experience with cloud platforms (Azure, AWS, or GCP) and related services.
• Exposure to containerization technologies (Docker) and orchestration tools (Kubernetes).
• Experience with message brokers (e.g., RabbitMQ, Kafka, Azure Service Bus).
• Familiarity with modern frontend frameworks (Angular, React, Vue.js).
• Knowledge of DevOps tools and practices (e.g., Azure DevOps, Jenkins, GitLab CI).
• Experience with Agile methodologies (Scrum, Kanban).
• Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert).

The Sales Associate is responsible for reaching out to potential leads through LinkedIn Sales Navigator and email to generate sales opportunities. This role requires a proactive and organized individual with strong communication skills and a goal-oriented approach.

Key Responsibilities:

1. Lead Generation: - Utilize LinkedIn Sales Navigator to identify potential leads within the target market. - Create and maintain a list of leads with detailed information for further engagement.

2. Messaging on LinkedIn Sales Navigator: - Craft personalized and compelling messages to initiate conversations with leads. - Engage with leads by showcasing the value of the company's products or services. - Establish and maintain professional and meaningful connections on LinkedIn.

3. Email Outreach: - Develop effective email templates and messaging strategies to contact leads. - Send personalized emails to leads, introducing the company's offerings and benefits. - Follow up with email communications to nurture leads and move them through the sales funnel.

4. Lead Qualification: - Gather essential information from leads to determine their level of interest and potential as sales prospects. - Assess and categorize leads based on predefined criteria.

5. Data Management: - Maintain accurate and up-to-date records of all interactions with leads. - Keep track of response rates and lead progress, providing regular reports to the sales team.

Qualifications:

- Strong written and verbal communication skills.

- Proficiency in LinkedIn Sales Navigator and email outreach tools.

- Adept at data entry and record-keeping.

- Adaptable, with a willingness to learn and adapt to changing market conditions.

- Strong communication skills and the ability to build professional relationships.

Software Engineer in Test/Test Engineer work within software development agile teams to

ensure software is designed and implemented for testability. They write automated unit,

component and system tests to ensure code quality and detect regressions early in the

development cycle. They are responsible for accurate test execution documentation. They also

maintain the integration and test frameworks used by multiple development teams. They must be

able to support a fast-paced agile software release process for one of Convergent’s cybersecurity

customers.

Job Duties

Develop software to perform unit, component and system testing

Develop and maintain test execution and tracking software

Contribute towards architecture designs providing feedback on testability

Decompose user stories into tasks and estimate story points for user stories and tasks

Perform manual tests as required

Experience and Skills:

Required Skills

o Experience in test design and implementation

o Experience in release management

o Experience with Python

o Experience with Docker

o Experience with Linux systems (CentOS and RHEL preferred)

o Experience with automation tools and frameworks (unittest, Jenkins, Selenium)

o Experience with Linux BASH scripting and administration

o Works and communicates well in a distributed/remote team environment

Desired Skills

o Experience with Git and Ansible

o Experience with RedHat Package Manager (RPM) and yum repositories

o Experience testing applications and deploying them to cloud micro service

architectures (AWS, OpenShift, Azure, etc.)

o Experience with Django based full stack web development

o Experience testing web application frontends (React preferred)

o Familiarity with KVM/ESX virtual environments

o BS in Computer Science, Engineering or a related field (3 years work experience in place of degree)

If you are interested for above position, then please send me your updated cv & following details:

Current CTC:

Expected CTC:

Notice period:

Can relocate to Baner Pune (Y / N) :

Experience with automation tools and frameworks (unittest, Jenkins, Selenium) in years:

Experience in years in Python Scripting:

Experience with Linux systems (CentOS and RHEL preferred) in years:

Experience in Docker in years:

• Experienced in salesforce and lightning with good English spoken language.
• Experience in custom development on Force.com platform using Apex, Lightning Components, Visualforce, JavaScript, JQuery, CSS, HTML
• Experience and familiarity with Salesforce out-of-box features including Sales, Service, and Community cloud
• Understanding of best practices and SFDC coding standards

Key Functions & Roles of the Candidate:

• Would be part of core technical team and will be updating the product with new and challenging tasks
• Good understanding of the concepts behind models, collections, and views
• Familiarity with input validation techniques and approaches
• Ability to perform in a fast-paced, deadline-driven environment
• Enthusiasm for innovation in the tech industry, including continuous learning and improvement

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

Role Features:

- With over 50 people across Technology, Product, Sales, Operations and other functions, we are ramping up our team to meet our goal of being a go-to destination fintech platform that delivers world-class products for merchants and customers.

- We are looking to add people to our team who are passionate about technology, products, consumer internet, payments & fintech.

- Credit Fair values people who bring intellectual energy to our workplace are able to contribute without constant supervision, are collaborative by nature and able to flourish under pressure. In return, we promise to provide you an environment that promotes meritocracy, values feedback and ideas, learns from its failures, and enjoys each other's company and contributions.

Skills you are expected to have :

- Technical Skills: PHP, Laravel, MySql, Jquery, Javascript, Python, React Native, PWA, Node.js
- Candidate should have experience in developing applications using PHP programming skills.
- Experience in python would be a plus
- Strong in DB knowledge
- Should be good with OOPS Concept
- Should be good in system design, architecture and development using object-oriented programming
- Should be good in writing secure and optimized code
- Experience in Laravel framework. If not then other PHP based frameworks like Codeigniter, Zend, CakePHP, symphony, etc.
- Good understanding/experience on software development methodology such as Agile, TDD, etc.
- Good understanding of source control tools and its use (SVN, Git, etc...)
- Experience in the development of Rest APIs and API testing tools such as postman etc.
- Experience in micro service-based development would be a plus
- Experience in queuing systems such as rabbitMQ, Active MQ etc.
- Experience in AWS cloud solution
- Experience in deployments and devops
- Excellent written and verbal communication skills
- Proactive, self-learner, thorough, organized and energetic
- Able to work across teams as well as independently
- Perform code review of peers
- Good analytical and communication skills
- Good experience in the Fintech domain (Payments/ Banking/ Wallets/ Insurance/ Financial Markets)
Primary Skills: PHP, Laravel, MySQL, Jquery, Javascript
Secondary Skills: Python, Rabbit MQ, AWS, CI/CD, React JS, PWA, Node.js, HTML, Jenkin