Microsoft Technical Consultant
at Unified Communications and Network Services. (C1)
- Point of Contact for Team Leads
- Point of Contact for Application team if any risk/issue is seen in the platform.
- Help Application team in case of test/data required.
- Engages the External Telephone network providers if required.
- Extensive knowledge of Microsoft Unified Communications product portfolio such as MS Teams / Skype for Business / Lync 2013.
- Good Understanding of Microsoft Teams/Skype for Business Architecture.
- Migration experience from Skype for Business to MS Teams along with Direct Routing.
- Hands-on troubleshooting experience on Microsoft UC products and deep expertise in AudioCodes & Ribbon SBC’s.
- Good knowledge of VOIP protocols such as ICE, H.323, SIP, and Silk including troubleshooting
- Experience in configuring and troubleshooting Session Border Controller.
- Knowledge of concepts such as CAC (Call-admission-Control), Emergency Calling, Auto Attendant, Call queue, Call quality Dashboards, Media Bypass.
- Understanding of Microsoft Phone system infrastructure and its elements.
- Good Understanding of Microsoft Teams PowerShell commands & Scripting.
- Support the operation of Microsoft voice network services and perform voice-related MACDs
- Basic Understanding of AudioCodes IP Phones.
- Basic Understanding of Network concepts such as TCP/IP, UDP, Subnetting.
- Knowledge of O365 & Azure is a plus.
FORMAL EDUCATION AND TRAINING
- Degree in engineering or related qualification
- 5-10 years of practical experience in a similar role is a must
- AudioCodes Certified Associate (ACA) certification is a big plus.
- MS-700, 70-333, 70-334 Microsoft Certifications is a plus
KEY COMPETENCIES AND REQUIREMENTS
- A self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- Flexible approach to working hours (UK and US hours)
- Ability to work effectively under pressure.
- Excellent communication skills at all levels
- Good organizational and time management skills
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7+ years of experience in project and team management managing SaaS, and PaaS applications.
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Working experience with Swanand
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Summer :1:30 pm - 10:30 pm IST
Winter: 2:30 pm -11:30 pm IST
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Full Stack Developer - Averlon