Microsoft Technical Consultant

• Point of Contact for Team Leads
• Point of Contact for Application team if any risk/issue is seen in the platform.
• Help Application team in case of test/data required.
• Engages the External Telephone network providers if required.
• Extensive knowledge of Microsoft Unified Communications product portfolio such as MS Teams / Skype for Business / Lync 2013.
• Good Understanding of Microsoft Teams/Skype for Business Architecture.
• Migration experience from Skype for Business to MS Teams along with Direct Routing.
• Hands-on troubleshooting experience on Microsoft UC products and deep expertise in AudioCodes & Ribbon SBC’s.
• Good knowledge of VOIP protocols such as ICE, H.323, SIP, and Silk including troubleshooting
• Experience in configuring and troubleshooting Session Border Controller.
• Knowledge of concepts such as CAC (Call-admission-Control), Emergency Calling, Auto Attendant, Call queue, Call quality Dashboards, Media Bypass.
• Understanding of Microsoft Phone system infrastructure and its elements.
• Good Understanding of Microsoft Teams PowerShell commands & Scripting.
• Support the operation of Microsoft voice network services and perform voice-related MACDs
• Basic Understanding of AudioCodes IP Phones.
• Basic Understanding of Network concepts such as TCP/IP, UDP, Subnetting.
• Knowledge of O365 & Azure is a plus.

FORMAL EDUCATION AND TRAINING

• Degree in engineering or related qualification
• 5-10 years of practical experience in a similar role is a must
• AudioCodes Certified Associate (ACA) certification is a big plus.
• MS-700, 70-333, 70-334 Microsoft Certifications is a plus

KEY COMPETENCIES AND REQUIREMENTS

• A self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• Flexible approach to working hours (UK and US hours)
• Ability to work effectively under pressure.
• Excellent communication skills at all levels
• Good organizational and time management skills