- Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
- Mastermind creative ways to deliver an exceptional customer experience
- Developing and overseeing the implementation of customer service protocols
- Resolving complex customer problems or disputes in a professional manner
- Coaching and supporting team members to help them meet departmental goals
- Maintaining and documenting records of customer interactions for training purposes
- Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary
What you need to have:
- Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
- 5+ years prior experience in customer-facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
- Expertise in MS Excel, Word and PowerPoint
- Customer Handling Experience in Fintech Setup Mandatory
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject.
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude.
- Excellent problem-solving skills with deep attention to detail.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Location: HSR Layout; Bangalore
Employment Type: Permanent & Full time
Years of Experience: 1 to 3 years
Salary: As per industry standards
Job Summary:
About the role: Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.
Roles & Responsibilities:
• Handling customer queries and managing customer coordination
• Approach all queries with customer centric attitude
• Manage data and MIS reports
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.
Qualifications
1. Min 1 to 3 years’ experience in a customer support role
2. Can handle voice and non-voice process (chat, email, phone)
3. Excellent interpersonal skills
4. Excellent written and oral communication skills in English and Hindi
5. A quick learner
6. Ability to make high quality decisions & Multi tasks.
Why Join CNH?
- Be part of a fast-growing organization that prioritizes employee health and well-being.
- Collaborative and inclusive work culture.
- Opportunities for professional growth and development.
Customer Success Manager
Job Type: Full Time
Job Location: Malad Mumbai
Experience: 1 - 2 Years
Rotational Shift: 02:30 pm to 11:30 pm05:00 am to 02:00 pm08:00 pm to 05:00 am
About the Role:
We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively.
Responsibilities:
- Answering day to day client queries and providing creative solutions
- Working on large scale project that optimize our clients’ workflows
- Training clients on the EDS platform
- Helping to improve client documentation, writing help articles, or creating how to videos
- Becoming an expert on the EDS platform
Desired Skills / Qualifications:
- Candidate should possess a Bachelor or master’s degree in finance or Applied Statistics & Analytics.
- Experience of working at financial services/technology company((ie FactSet, MSCI, Enfusion, S&P, etc).
- Ability to manage multiple projects and work collaboratively.
- Should have excellent writing and verbal communication skills.
Benefits and Perks:
- Atmosphere of growth and opportunity
- Collaborative culture of smart, young and dedicated people
- Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere
- Other perks and employee benefit
Responsibilities:
● Execute campaigns on Facebook, Google Ads & other portals to drive growth.
● Work on optimization of campaigns through lever like CTR, conversion rate, average order value, etc.
● Analyzing & Reporting of Data & executing changes based on learnings.
● Coordinate with the design team to ensure campaign implementation. ● Planning & Testing of creatives & Audiences.
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Must Haves: -
● Experience: 1.5 - 2 years in Performance Marketing
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● Knowledge of Microsoft Excel
Python
Django
MongoDB
Docker• As a Python full-stack developer, your role would involve design development and deploy full-stack applications out of Artificial intelligence projects with a focus on low latency and scalability.
• You also need to optimize the application for better performance and a large number of concurrent users.
• A strong technologist we care about doing things the right way rather than just doing them and thrives in a complex and challenging environment.
Who are we looking for?
• Bachelors / Masters in Computer Science or equivalent with at least 3+ years of professional experience.
• Solid understanding of design patterns, data structures, and advanced programming techniques
• As an Engineer in our team, you will design, code, test, and debug quality software programs.
• Strong software design and architectural skills in object-oriented and functional programming styles.
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• Experience in Celery, RabbitMQ/Kafka.
• Experience in Unit Testing Tools.
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• Exposure to cloud technologies.
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• Nice to have: Experience developing products containing machine learning use cases.
• Familiar with agile techniques like code reviews, pair programming, collective code ownership, clean code, TDD and refactoring.
Vue.js
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Responsibilities:
- Design and develop high-quality, scalable applications using Python, Django, DRF, FastAPI and JavaScript frameworks such as React or Vue.js
- Analyze business requirements and develop software solutions to meet those needs
- Write clean, maintainable, and efficient code
- Test software solutions to ensure they meet performance, scalability, and reliability requirements
- Debug and troubleshoot issues in the software
- Stay up-to-date with emerging trends and technologies in Python development
Qualifications:
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Nice to have:
- Knowledge of Trading in stocks, forex, futures etc.
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Salary: ₹400,000.00 - ₹10,000.00 per year
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Schedule:
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Ability to commute/relocate:
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SEO Associate is responsible for managing all search engine optimization and marketing
activities such as content strategy, link building, and keyword strategy to increase rankings on
all major search networks and get traffic on the website from all marketing channels.
Responsibilities:
● Develop overall SEO strategies that increase company rankings in search
engines
● Perform keyword research in coordination with business objectives to optimize
existing content and uncover new opportunities
● Provide SEO analysis and recommendations in coordination with elements and
structure of websites and web pages
● Provide recommendations and execute strategies for content development in
coordination with SEO goals – general and keyword specific
● Administer search engine tools (Google Analytics, Google Search Console & Heatmap
tools) for purposes of diagnostic reporting on product websites
● Help to create and support marketing content to socialize and use for social media
purposes (e.g. Landing pages, customer case studies, blog posts, Infographics etc.)
● Implement link building campaigns in achieve SEO goals
● Set measurable goals that demonstrate improvement in SEO efforts
● Monitor daily performance metrics to understand SEO strategy performance
● Assist in the development and execution of communication/content strategies via
social communities in coordination with SEO goals
● Monitor and evaluate search results and search performance across the major search
channels
● Collaborate with others within the marketing department to manage SEO strategy
● Communication to team and management on product development, timelines, and
results
● Keep pace with SEO, social media and internet marketing industry trends and
developments to come up with new ideas to implement for better results
Key Skills and Experience:
● Understanding of search engine algorithms and ranking methods
● Experience with SEO industry programs, such as GA, GSC, Ahrefs, SEMRush, Moz,
Screaming Frog etc
● Knowledge of keyword research and data research tools
● Able to complete competitive analysis of other companies within the industry
● Excellent written and verbal communication skills
● Familiarity with WordPress or other content management systems
● Experience with other aspects of marketing, such as growth hacking, Content
Marketing and Sales Ops, is a plus.
Professional Competencies
● Passion for SEO and internet marketing
● Outstanding ability to think creatively, and identify and resolve problems
● Attention to detail and the ability to effectively multi-task in a deadline-driven
atmosphere
● Ability to clearly and effectively articulate thoughts and points
● High levels of integrity, autonomy, and self-motivation
● Excellent analytical, organizational, project management and time management skills
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Experience: -10- 16 Years
Notice period: immediate Joiner.
Job Description :
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2)Knowledge of IAS/US GAAP/IFRS preferred8- 10 years of relevant SAP Experience.
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6)Poses consultancy, problem solving and analytical skills Strong client facing Demonstrate the ability to plan, run, and manage and sustain the operation support service delivery according to agreed SLA with quality and customer satisfaction by following ITSMSAP Certification in Financials desirable Leading the team(s) they are assigned to, in functional capacity, adding value to the project and to the final deliverables Ready to travel for assignments (short term and long term)Minimum 4 Global project experience is must
Mandatory skills - SAP FI
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- You will own end to end testing and will set best practices in collaboration with the engineering manager.
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- Encourage and drive initiatives which promote innovation and technical excellence.
- Constantly look for improvements in software development and testing processes.
Job responsibilities:
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- Prepare budget forecasts
- Publish financial statements in time
- Handle monthly, quarterly, and annual closings
- Reconcile accounts payable and receivable
- Ensure timely bank payments
- Compute taxes and prepare tax returns
- Manage balance sheets and profit/loss statements
- Report on the company’s financial health and liquidity
- Audit financial transactions and documents
- Reinforce financial data confidentiality and conduct database backups when necessary
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Rust
Git- Writing software that other developers use, including libraries, APIs and wallets.
- Building secure and high-performance networked software that will be used by enterprise customers.
- Solving development challenges and making architectural decisions by understanding the larger picture of the project’s goals.
- Expanding your existing skill-set, and not being afraid to enter uncharted territory.
- Understanding Rust design patterns and writing performant and maintainable code in the language.
- Paying close attention to unit-testing and security.
- Confidently communicating and collaborating with your fellow developers in a remote team environment.
What you need to have:
- 1 year of Rust development experience
- 3+ years of software development experience
- Experience using the Git Version Control System (VCS)
- Experience with unit testing
- Fluent in English, written and spoken
- Team player that thrives in a collaborative environment
- Experience with blockchain and/or Ethereum smart contracts
- Experience in PHP, Laravel, MySQL, or Javascript is a plus
- Experience with GraphQL is a plus
- You are motivated by challenging projects, and you absolutely love developing with Rust.
- You are humble, diligent and patient
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon