
- Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
- Mastermind creative ways to deliver an exceptional customer experience
- Developing and overseeing the implementation of customer service protocols
- Resolving complex customer problems or disputes in a professional manner
- Coaching and supporting team members to help them meet departmental goals
- Maintaining and documenting records of customer interactions for training purposes
- Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary
What you need to have:
- Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
- 5+ years prior experience in customer-facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
- Expertise in MS Excel, Word and PowerPoint
- Customer Handling Experience in Fintech Setup Mandatory
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject.
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude.
- Excellent problem-solving skills with deep attention to detail.

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Hiring PHP Developers - Durgapur, West Bengal
WORK FROM OFFICE (Durgapur)
Candidate should relocate to Durgapur to do the job.
Timing: 10 AM-7 PM
Workdays: Monday-Friday (Only last Saturday of every month is working)
Candidates having experience of minimum 3 years can apply.
Responsibilities and Duties:
Can work on live projects of international clients.
Can handle multiple projects
Error-free coding.
Requirement -
Minimum 3 Years Experience.
Knowledge in Custom PHP, Codeigniter, Laravel
Knowledge in MYSQL
Knowledge in HTML5, CSS3
Knowledge in Javascript
Knowledge in Jquery
Knowledge in Ajax
Knowledge in Web API & Rest API
Knowledge in Third Party API Integration
Education:
Bachelor's (Required)
Experience:
PHP: 3 years (Required)
Laravel: 3 years (Preferred)
CodIgnighter: 3 years (Preferred)
Job Type: Full-time
HealthPlix is a digital health company with a vision to enhance the experience of treating and managing your patients, including those with chronic conditions such as diabetes. We help improve patient retention by providing a platform for clinics to have more meaningful communication with patients. At the same time, we also provide clinics with the benefits of digital practice, such as understanding data-driven insights on the performance of the clinic's practice.
Currently, at its growing stage, a stint with HealthPlix Technologies will allow you to work with a dynamic & young organization with a vision to transform the healthcare sector. You will also gain an understanding of how the healthcare sector in India works and the changes through which the Indian healthcare sector is going through.
HealthPlix is looking for talented and competitive ‘Business Development Manager/Executive who thrive to become sales champions. The role will require you to visit doctors of single and multi-speciality clinics and enable them to digitize their clinics.If you want to make an impact in the Healthcare industry and be a part of the digital revolution then HealthPlix is the right place for you.
In the role of BDM, the employee will play a pivotal role in achieving our ambitious Doctor acquisition and revenue growth objectives.
- Understand needs and requirements; build a strong relationship with doctors
- Visit the assigned market territory to conduct demos for users (doctors) and manage deal closure
- Building sales pipeline by acquiring new and converting competition user
- Rigorous & structured follow-ups with Doctors to ensure sales closure
- Provide in-depth platform training to the doctors and clinic staff
- Close sales and achieve monthly and quarterly targets
- Maintain and expand your database of prospects through referral channel
- Excellent communication skills(English & Regional language preferred) with a focus on driving a sales
- Plan and travel extensively across the assigned territory & upcountry if required
- Strong people skills with high customer-centricity
- Good technical understanding of the product
- Strong listening, presentation & time management skills
- Any bachelor's / Master's degree
- Lucrative monthly incentive and R&R programs
- Free medical insurance from the company
- Day shift (10.30 am to 7.30 pm)
- 6 days Working 1 day off (Sunday)
Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.
Key Responsibilities :
Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.
Experienced in a tech support role in managing Android, iOS or Windows devices
Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools
Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives
Deal directly with customers, and respond promptly to customer inquiries
Handle issues by providing the appropriate Root cause of the issue
Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement
Technical Skills – Must Have:
Experience on mobile device platforms (Android, iOS, Windows or Mac)
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.
Nice To Have :
Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.
Skills :
Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills
PRIMARY RESPONSIBILITIES :-
- Designing Websites with responsive layouts.
- Designing Mobile Apps.
- UX Flow Designing for App & Web Apps.
- Co-ordination with client and get the best creative outcome in terms of design.
- Able to design digital media artworks for social media, websites, print media.
- Responsible for creative development across our app, website, social media, user communications, digital ads and offline marketing channels.
- Ideation and execution, understanding client requirement / brief, designing, and delivering creative projects from conceptualization to final execution. ·
- Think creatively and out of the box and develop new design concepts, graphics and layouts independently.
- Take a lead role in managing the design and creative elements of products for website and app.
- Managing graphic designs from conception to deliver
REQUIREMENTS :-
- 4+ years design experience, preferably in an interactive agency.
- Advanced command of standard design and layout applications (Adobe XD, Figma, Photoshop, Illustrator.).
- Strong time-management skills and ability to prioritize.
- Experience working to meet team-based project outcome.
- You are a strong team player who can collaborate effectively with different stakeholders.

- Responsible for Verification Strategy, Infrastructure, Planning and Execution (Manual and Automation)
- Participate in requirements, architecture, and design reviews to come up with an appropriate test strategy.
- Author Review & execute automated tests.
- Maintenance of Automation Test Cases / Frameworks
- Excellent communication skills, ability to quickly make and influence technical decisions as part of the product development, and drive open issues to a successful closure
- Drive continuous integration by development and automated execution of verification & validation tests.
- Provide estimates of detailed level project-related verification activities.
- Understand and manage integration points with other systems that interface with your applications
Qualifications
- Bachelor’s degree in Computer Science or master’s degree in Software Engineering or Information Science/Technology or a related field with 4-8 years experience.
- 4+ years of experience in testing enterprise and web applications.
- Experience with object-oriented programming languages like Java.
- 4+ years of experience in working with automated tools like Selenium.
- Experience in developing different automation framework architecture, API automated tools
- Hands-on in javascript.
- Experience in writing complex SQL queries and PL/SQL knowledge.
- Familiarity with SCRUM/AGILE software development lifecycle (requirements, design, code, test)
- Ability to work with cross-functional and remote teams.
Good to Have
- Azure Cloud Dev ops experience
- Working experience on source control systems (e.g. Git)
Engineering Manager
Location: Pune, India
We're seeking an experienced engineering leader to join our award-winning, talented team, building the next generation automated drone applications for our global customers. This is a technical hands-on management position. Primarily you will be responsible for application development and project delivery for a portfolio of applications within the Enterprise Contact Center. This is a playing coach role, which encompasses people management, technical/ functional expertise, and relationship/stakeholder management.
About FlytBase
FlytBase is a 4-year old, venture-funded, high growth startup – a global pioneer in software-led automation of commercial drone applications. The team has a cumulative professional experience of several decades, with engineering graduates from IIT-B, IIT-KGP, University of Texas & Georgia Tech.
FlytBase develops intelligent software that leverages reliable, off-the-shelf drone hardware to automate and scale drone deployments for commercial use-cases. FlytBase platform is hardware-agnostic, has intelligent plugins for autonomy, manages drone fleets via 4G/5G, and uses APIs to integrate into enterprise workflows. The company is headquartered in Silicon Valley, California, USA and has R&D offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase continues to win awards globally, the most recent one being the ‘NTT Data Open Innovation Global Champion 2019’.
Responsibilities
-
Responsible for the overall development life cycle of the solution and manage multi-complexity projects.
-
Accountable for the overall delivery of the product/application - ensuring the quality of code and committing to the timelines.
-
Lead a software engineering team, provide technical coaching, mentor teammates and manage project timelines.
-
Build an elegant and maintainable Web Application using Node, JavaScript (Typescript), Angular2+, Redux, ngrx and related technologies.
-
Advocate of strong Agile development methodologies (SCRUM), automated testing, and continuous integration.
-
Work with product owners and development teams to gather and refine requirements, and see development through to QA, deployment and ongoing maintenance.
-
Collaborate with Product and UX teams to design and build responsive, data rich tools for our customers.
-
Collaborate across multiple teams to architect new solutions.
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Drive efforts to reduce inefficiencies in development, QA and deployment processes.
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Mentor and guide the team to make sound engineering decisions, improve code quality and encourage the team to get out of their comfort zone, whilst working with team members to grow.
-
Manage work flows and ensure productivity of team.
-
Recruit and hire team members.
Qualifications
-
6+ years of hands-on experience in designing, developing web applications.
-
Must have a minimum of 2+ years of experience in managing development projects and leading a team of successful software engineers.
-
Must be able to discuss technical aspects of architecture/design/code issues directly with technical teams.
-
Very strong Full stack development and Architecture experience using Microservices Architecture, UI/UX, CI/CD, Design Patterns & Cloud Platform enablement.
-
Experience designing, developing and supporting REST services.
-
Practitioner of unit testing, data structuring, profiling, performance tuning and debugging.
-
Ability to deal with ambiguities effectively (Technology, People, Process, or Partner).
-
Must be able to mentor team members and partners to accomplish project and departmental goals and objectives.
What Will I Earn?
This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fitness and alignment with FlytBase’s long-term business strategy.
Perks:
-
Fast-paced startup culture
-
Hacker mode environment
-
Enthusiastic and approachable team
-
Professional autonomy
-
Strong meritocracy
-
Zero bureaucracy
-
Company-wide sense of purpose
-
Flexible work hours
-
Informal dress code
Roles and Responsibilities
Serve as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients business needs.
Defining systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures and implementation.
Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships at peer client levels.
Desired Candidate Profile
- 1+ years of relevant technology consulting or industry experience
- Strong working knowledge of AEM/Digital Marketing Suite
- Java, J2EE strong knowledge in Web-centric applications
- Experience with full lifecycle of application from requirement gathering to deployment.
- Make changes to AEM site content, assets, and workflow
- Designs and builds components, templates, dialogs, and workflows using the AEM architecture (Sling, CRX, OSGI, JCR)
- Diagnoses and solves technical problems related to content management such as search result accuracy, dynamic content linking, formatting, image scaling, internationalization, and personalization
- Works in an agile, rapid development and prototyping environment
- Strong Java programming foundation and experience with OSGi bundles
- Knowledge on workflows ,Sling servlet, REST, JSON, Lucene indexing.
- Exposure to Coral / Granite UI, Adobe UI customization is a must
- Working Experience with Sightly / Sling models.
- Willingness to travel offshore and onshore
- Strong knack and willingness for adapting latest and greatest technologies to drive performance.
- Exceptionally good at document and explaining core technical processes.
Perks and Benefits
- A Silver Adobe Solution partner, AEM Specialized and Magento partner
- Get to work with a young and dynamic team.
- Get to experience Agile methodology for real.
- Flexi timings.
- Exposure to one of the most exclusive technology of the hour AEM, Magento
- A team that will support you when you want to take an initiative in the favour of the organization.


