
- Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
- Mastermind creative ways to deliver an exceptional customer experience
- Developing and overseeing the implementation of customer service protocols
- Resolving complex customer problems or disputes in a professional manner
- Coaching and supporting team members to help them meet departmental goals
- Maintaining and documenting records of customer interactions for training purposes
- Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary
What you need to have:
- Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
- 5+ years prior experience in customer-facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
- Expertise in MS Excel, Word and PowerPoint
- Customer Handling Experience in Fintech Setup Mandatory
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject.
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude.
- Excellent problem-solving skills with deep attention to detail.

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Job Details
- Job Title: Android Developer
- Industry: IT- Services
- Function - Information technology (IT)
- Experience Required: 5-8 years
- Employment Type: Full Time
- Job Location: Delhi
- CTC Range: Best in Industry
Criteria:
· Strong technical background in Android application development and Kotlin
· Looking candidates having 5+ years of experience.
· Need candidates from Delhi NCR Only.
· All Academic backgrounds acceptable (except BCA).
· Immediate Joiners Preferred
· Candidate must have some experience working with IoT devices.
· Candidate should have experience working with Camera model X.
· Candidate's Academic scores must be 70% or above.
· Candidate having fluent communication will be an added advantage.
Job Description
About the Role:
Senior Android Team Lead will be responsible for testing, QC, debugging support for various Android and Java software/servers for products developed or procured by the company. The role includes debugging integration issues, handling on-field deployment challenges, and suggesting improvements or structured solutions. The candidate will also be responsible for scaling the architecture. You will work closely with other team members including Web Developers, Software Developers, Application Engineers, and Product Managers to test and deploy existing products. You will act as a Team Lead to coordinate and organize team efforts toward successful completion or demo of applications. This includes implementing projects from conception to deployment.
Responsibilities:
â— Working with the Android SDK, Java, Kotlin, NDK
â— Handling different Android versions and screen sizes
â— Applying Android UI design principles, patterns, and best practices
Requirements:
â— Strong technical background in Android application development and Kotlin
â— Solid programming skills
â— Detail-oriented with strong attention to specifics
â— Excellent written and verbal communication skills
â— Strong analytical and quick problem-solving ability
â— Ability to quickly document requirements from open discussions
â— Fast typing skills for documentation and communication
â— Familiarity with JIRA, EPICs, Excel, Google Sheets, and Agile methodologies
â— Team player with leadership qualities
â— Decision-making ability and team management skills
â— Interest in working in a startup environment with cutting-edge products
â— Experience with design and architecture patterns
â— Understanding of testing processes, debugging, code versioning, and repositories
â— UI/UX experience
â— Strong knowledge of Java & Kotlin
â— Software development experience with strong coding skills
â— Experience building services for data delivery to mobile clients
â— Experience with relational and non-relational databases
â— Knowledge of REST and JSON data handling
â— Experience with libraries like Retrofit, RxJava, Dagger 2, Lottie
â— Server integration (REST endpoints)
â— Experience with AWS stack and Linux
â— Apps shipped and available on Google Play
â— Backend API development
â— Familiarity with Android Studio, Eclipse IDE
â— Good knowledge of mobile hardware, software, and operating systems
â— Willingness to work in a fast-paced startup environment
â— Strong oral communication and presentation skills
â— Team-oriented, with a positive approach to technology and engineering
â— Result-oriented with a focus on efficiency and timeliness
â— Strong self-awareness and ability to work under deadlines
â— Proficiency in Microsoft Project, PowerPoint, Excel, Word
â— Willingness to mentor and manage team members
â— Willing to travel 5–10% of the time for demos, training, and collaboration
Preferred Background:
â— Understanding of Artificial Intelligence and Machine Learning
â— B.S. / M.S. in Computer Science, Electrical, or Electronics Engineering
â— 5+ years’ experience with Android, Java Server, JSP
â— Experience with Virtual Reality and Augmented Reality
â— Familiarity with Test-Driven Development
â— Background in CS or ECE
â— Python experience is a big plus
â— iOS development knowledge (not mandatory)
â— Strong foundation in data structures and algorithms
● Experience Level: Min 2+ years
● JavaScript/Typescript and React Native.
● Experience using technologies like React Native, Redux/MobX/Saga, TypeScript, modern CSS frameworks and webpack.
● Familiarity with native build tools, like XCode, Gradle {Android Studio, IntelliJ}
● RESTful API’s, basic HTTP knowledge, GET/POST.
● Good Communication Skills
List of responsibilities:
● ServiceNow Development work
● Interaction with customers for project deliverables
● Deadlines should be met
Job requirements:
● The candidate should be L2 and above.
● ServiceNow System Administration and Development Certified is mandatory
● ITSM, Service Portal, Integration
● ITIL Foundation Certification would be a plus or can do before joining.
● Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all
aspects of the ServiceNow platform.
● Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report
setup, data imports, integration, scripting, third party software integrations, and custom application development
● Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all
applications for use after the upgrade completes.
● Coordinate and solve complex technical data and transformation issues.
● Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow.
● Answer “how to” technical and application configuration questions.
● Develop, maintain, and execute reports to ensure system operation meets performance targets.
● Create and maintain system design and operations documentation.
● Complete other duties as assigned.
Hiring for a SaaS Company- Third Party Payroll
Responsibilities:
- Develop aesthetic data driven design to get the word out about our company and drive qualified traffic to our front door
- Strictly follow the design stylesheet and innovate to better the industry standard
- Designing blog posts, whitepapers, eBooks, reports, webinars, infographics, etc.
- Collaborate with internal teams to create landing pages and optimize user experience
- Produce valuable and engaging content for our website and blog that attracts and converts our target groups
- Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
- Evaluate design methodologies. Provide thought leadership and perspective for adoption where appropriate
Requirements:
- Bachelor’s degree of higher in Design/Arts/Technology
- 2 to 3 years of experience in B2B Marketing
- Understanding of marketing methodologies and blogging software (WordPress) + Adobe Suite Fair understanding of marketing automation for B2B segment, conversion analytics funnel and ABM campaigns
- Demonstrable experience in marketing together with the potential and attitude required to learn
- Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate
- A sense of aesthetics and a love for great copy and witty communication
Masters India is looking for business development executives, who can deliver measurable success. Our ideal candidateis highly motivated, an excellent communicator, can work well within a co-operative and friendly team as well as should be able to work on their own initiative. The primary focus of the role is to work with the Sales team . There will be opportunity to learn to deliver these opportunities through the sales cycle to successful closure. The candidate should be proactive and should be to impact positive change to add value to our business. This position will be based at Masters India office in Noida, Sector 63. Thereis significant opportunity for career progression at Masters India.
Key Responsibilities:
- Sourcenew sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Understandcustomer needs and requirements
- Closesales and achieve quarterly quotas
- Maintainand expand your database of prospects within your assigned territory
- Teamwith channel partners to build pipeline and close deals
- Performeffective online and offline demos to prospect
Required Skills:
- Shouldhave highly developed all round interpersonal
- Shouldhave impeccable communication
- Excellentcommunication, presentation, networking and negotiation
- Customerservice oriented with a positive, well-motivated
- Conscientious,hard-working and driven mindset to improve sales and activity performance beyond
- CompetentIT skills with a well-equipped knowledge of Microsoft Office, Google programs and social networking
- Peoplewho have an experience is telecalling and lead generation will be
* Formulates and recommends standards for achieving maximum performance
and efficiency of the DW ecosystem.
* Participates in the Pre-sales activities for solutions of various customer
problem-statement/situations.
* Develop business cases and ROI for the customer/clients.
* Interview stakeholders and develop BI roadmap for success given project
prioritization
* Evangelize self-service BI and visual discovery while helping to automate any
manual process at the client site.
* Work closely with the Engineering Manager to ensure prioritization of
customer deliverables.
* Champion data quality, integrity, and reliability throughout the organization by
designing and promoting best practices.
*Implementation 20%
* Help DW/DE team members with issues needing technical expertise or
complex systems and/or programming knowledge.
* Provide on-the-job training for new or less experienced team members.
* Develop a technical excellence team
Requirements
- experience designing business intelligence solutions
- experience with ETL Process, Data warehouse architecture
- experience with Azure Data services i.e., ADF, ADLS Gen 2, Azure SQL dB,
Synapse, Azure Databricks, and Power BI
- Good analytical and problem-solving skills
- Fluent in relational database concepts and flat file processing concepts
- Must be knowledgeable in software development lifecycles/methodologies
WHO YOU ARE
To be successful in this role, you’ll need to have the following skills:
- Love for coding: A fanatic about writing beautiful and scalable code.
- Sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative and inventive.
- Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems.
- Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.
- Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact.
KEY QUALIFICATIONS
- BE/BTech in Computer Science or related field.
- Minimum 3+ years of UI/Frontend development and a strong understanding of building complex layouts using JavaScript, CSS and HTML.
KEY SKILLS
- Strong computer system analysis and design skills in current methodologies and patterns including vanilla JavaScript, some experience with ReactJS, Redux, React Native, Webpack, and Typescript or similar library/tools.
- Obsessed with WPO (Web Performance Optimization) and web/mobile performance analysis.
- Experienced with web standards and protocols such as HTTP, DNS, TCP/IP, and socket APIs in general.
- Familiar with web security, SEO, accessibility and internationalization.
Experience : 1 to 5 years
Location : Lucknow
Roles & Responsibilities :
1. Developing new user-facing features using React.js
2. Building reusable components and front-end libraries for future use
3. Translating designs and wireframes into high quality code
4. Optimizing components for maximum performance across a vast array of web- capable devices and browsers
Skills :
1. Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
2. Thorough understanding of React.js and its core principles
3. Experience with popular React.js workflows (such as Flux or Redux)
4. Familiarity with newer specifications of EcmaScript
5. Experience with data structure libraries (e.g., Immutable.js)
6. Knowledge of isomorphic React is a plus
7. Familiarity with RESTful APIs
8. Knowledge of modern authorization mechanisms, such as JSON Web Token
9. Familiarity with modern front-end build pipelines and tools
10. Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
11. Ability to understand business requirements and translate them into technical requirements
12. A knack for benchmarking and optimization
13. Familiarity with code versioning tools {such as Git, SVN, and Mercurial}
We are looking for a highly motivated and skilled Lead Frontend Developer who can understand both the design and business context in a technical ecosystem and manage the consumer facing user interface development life cycle, from designing, planning and prioritizing to testing and release.
If you have hands-on experience developing robust, pixel perfect & fluid user interface in React or Vanilla JavaScript with Redux, Thunk or similar frameworks and are ready to build & lead a team of developers, we'd like to meet you.
Requirements
- 6+ years of web UI development experience including 4+ years of deep, hands on experience in building robust, highly reusable and responsive web applications using HTML, CSS3, SVG, React, Redux, Thunk ecosystem
- Great problem-solving skills with solid data structures and algorithms knowledge
- Strong ability to translate the design/wireframes into reusable micro components
- Experience of leading, coaching and mentoring junior developers with good delegation and time-management skills
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles and has extensively worked with Redux, Thunk, Axios etc
- Knowledge of modern authorization mechanisms, such as JSON Web Token, Oauth2 etc
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- A knack for perfection, benchmarking and optimization
- Writing and maintaining batch jobs to streamline processes (Shell, Perl etc).
- Strong understanding of Agile and Lean software development processes and practices
- Worked with WebSocket, Push notifications etc
- Experience working with local-storage, cookies etc
- Proficient understanding of CORS issues and ways to work with such issues.
- Proficient understanding of social network APIs.
- Experience with data structure libraries (e.g., Immutable.js)
- Inclined to take ownership of tasks and to ship highly polished products with excellent attention to detail.
- Strong verbal and written communication skills in English.
- BE/BTech in Computer Science or a related field or equivalent practical experience








