
- Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
- Mastermind creative ways to deliver an exceptional customer experience
- Developing and overseeing the implementation of customer service protocols
- Resolving complex customer problems or disputes in a professional manner
- Coaching and supporting team members to help them meet departmental goals
- Maintaining and documenting records of customer interactions for training purposes
- Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary
What you need to have:
- Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
- 5+ years prior experience in customer-facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
- Expertise in MS Excel, Word and PowerPoint
- Customer Handling Experience in Fintech Setup Mandatory
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject.
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude.
- Excellent problem-solving skills with deep attention to detail.

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Key Roles And Responsibilities:
- Analyze requirements, functional specifications and create detailed level test cases
- Collaborate with QA Lead to implement effective strategies and test plans
- Ability to identify a set of test cases that will be a good fit for automation and scope out automation coverage for a particular project.
- Be ready to move test cases from manual to automation with pride.
- Contribute to the design and architecture of high-quality, complex systems and software environments focusing on mobile development, automation, and quality aspects
- Execute test cases scripts scenarios on schedule (Functional, Systems Integration, and Regression Testing), and open defects as needed
- Develop build test automation strategy and focus specifically on maximizing reusability for regression
- Design, build and execute automated tests.
- Identify regression testing needs and create and maintain an Automated Regression Suite
- Maintain automated scripts utilizing the existing framework, adhering to coding standards
- Create a weekly plan and weekly reports.
- Follow the Scrum process, participate in Scrum ceremonies and follow the incremental delivery model.
Qualifications:
- Educational background includes a degree (B.E/B.Tech/M.Tech) in Computer Science, Engineering, or a related field.
- Possess 8-12 years of hands-on experience in automation testing, including designing, implementing, and maintaining automated test scripts and frameworks. Demonstrated expertise in ensuring software quality and reliability through comprehensive automated testing processes.
- Capable of writing efficient, maintainable code for automation scripts, and leveraging language-specific libraries and frameworks to enhance testing capabilities.
- Experience working with Appium for mobile application automation testing. Skilled in setting up and configuring automation frameworks, ensuring seamless integration with testing processes for Android and iOS applications.
- Demonstrated ability to design and develop automation frameworks from scratch. Skilled in selecting appropriate tools and technologies, defining framework architecture, and implementing robust, scalable, and maintainable automation solutions tailored to project requirements.
- Must have experience in integrating mobile cloud platforms like Browser stack / Perfecto with automation framework
- Extensive experience in Maven for build automation, Jenkins for CI/CD, and TestNG for automated testing. Proficient in configuring and integrating these tools to streamline development workflows.
- Practical experience with Selenium WebDriver for automated testing of web applications. Skilled in writing, executing, and maintaining test scripts, ensuring cross-browser compatibility.
- Proficient in using JIRA for project management, GIT for version control, and databases for data storage and retrieval. Skilled in managing tasks, tracking progress, and performing database operations.
- Experienced in developing, testing, and deploying applications in both Android and Windows environments. Proficient in utilizing specific tools and frameworks for each platform.
- Strong understanding of API testing tools like SoapUI and Postman. Skilled in creating and executing test cases, validating responses, and ensuring API reliability, performance, and security.
- Familiarity with both android and Windows environments.
- Knowledge of API Testing tools such as SoapUI, Postman.
Experience Range: 5 to 10 Years (Associate CSP / CSP / Sr. CSP)
Roles and responsibilities:
As part of the core sales and GTM team of Quantiphi, the CSP will be responsible for execution of end-to-end sales process in a B2B environment.
Your responsibilities will include:
- Prepare and deliver technical presentations explaining products or services to customers and prospective customers.
- Managing customer communication and relationships.
- Engage and drive end-to-end pre-sales activities for business development for the company in the Data Science and Applied AI domain.
- Ability to research, identify and prospect full range - Proficient in developing business collaterals based on latest developments in AI to showcase the potential of ML & AI for the enterprise.
- Experience in handling or being hands-on for analytical/machine learning projects (Good to have).
- Work in conjunction with the Solution Architects and Data Science teams to gather, analyze and prospect business problems to be solved using large volumes of quantitative and qualitative data and develop of point of view to build a solution for the problems.
- Applying the right analysis frameworks to develop creative solutions to complex business problems.
- Planning and executing both short-term and long-range projects. Manage teamwork and client expectations.
- Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.
- Work with the team to identify and qualify business opportunities. Identify key customer technical objections and develop a strategy to resolve technical blockers.
- Work hands-on with customers to demonstrate and prototype Google Cloud product integrations in customer/partner environments and manage the technical relationship with Google’s customers.
- Recommend integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution using best practices on Google Cloud.
- This includes understanding, analyzing and prospecting complex business problems to be solved using Data solutions & AI Applications in a variety of industries including Healthcare, Media, BFSI, CPG, Retail and many others.
- Travel to customer sites, conferences, and other related events as required.
Skills Required:
You would be involved in the development of new business opportunities and value-added services which requires a high level of creativity, learning potential and deep quantitative subject matter expertise and therefore self-driven individuals willing to learn on the go would be preferred.
- Good communication, abstraction, analytical and presentation skills.
- Experience of B2B sales, customer communication and relationship management.
- Experience and knowledge of critical phases of the sales process which includes requirement gathering, sales planning, solution scoping, proposal writing and presentation.
- Data driven mindset. Your plans and actions are backed by not just gut feeling but also
- customer/industry/market research.
- Knowledge and willingness to learn and apply emerging trends in business research, data science,
- Machine learning Artificial Intelligence, Cloud.
- Excellent aptitude in business analysis and awareness of quantitative analysis techniques.
- Excellent communication (written and verbal) and excellent articulation skills.
- Strong team player and ability to collaborate with a cross functional team
- Experience with sales reporting.
- Self-driven and strong aptitude to work in an entrepreneurial , fast-paced environment with minimal supervision and a passion for developing new value-added AI based solutions for clients across a variety of industries.
- As ABSG Senior SAP HCM SuccessFactors Consultant, you will be working with our client with cross-functional teams. IT development team and business users as consulting level.
- Involved in the full process of data gathering and analysis on user requirement, project design, strong project implementation in HCM modules, post-implementation support and roll-out.
- Identifies, assesses and solves complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors
- You will be involved in carrying out SAP HCM-SuccessFactors integration projects; defining iflows, local & exception sub-process, value mapping artifacts.
- SuccessFactors integration related configuration in SAP HCM system (Example- field mapping for hiring candidates etc)
- Employee Central Foundation Objects, Generic Objects, Event Reasons Derivations, Business Rules and Notifications, Custom MDFs and XML
- You will also be involved in SAP HCM ABAP configuration with other basic modules
- Strong function and/or technical skills in all areas of the HCM modules in a consulting environment in various industries
- Deep knowledge and working experience in any of Adobe Marketo or Hybris Marketing or Emarsys platforms with end to end hands-on implementation and integration experience including integration tools
- Other platforms of interest include Adobe Campaign Emarsys Pardot Salesforce Marketing Cloud and Eloqua
- Hybris Marketing or Adobe Marketo Certification strongly preferred
- Experience in evaluating different marketing platforms (e.g. Salesforce SFMC versus Adobe Marketo versus Adobe Marketing)
- Experience in design and setup of Marketing Technology Architecture
- Proficient in scripting and experience with HTML XML CSS JavaScript etc.
- Experience with triggering campaigns via API calls
- Responsible for the detailed design of technical solutions POV on marketing solutions Proof-of-Concepts (POC) prototyping and documentation of the technical design
- Collaborate with Onshore team in tailoring solutions that meets business needs using agile/iterative development process
- Perform feasibility analysis for the marketing solution that meet the business goals
- Experience with client discovery workshops and technical solutions presentations
- Excellent communication skills required as this is a client business & IT interfacing role

The candidate will be responsible for working on .NET based projects for our clients in USA. The candidate must be self-motivated and quick learner. The candidate should also be able to communicate with the client on a regular basis and gather requirements from the client, provide updates. The work would be in ASP.NET / VB.NET and C# with SQL Server databases. The candidate will be responsible for maintaining existing web applications as well as implement new applications based on client requirements.
Required Experience, Skills and Qualifications
- Must have 3+ years experience in ASP.Net with C# and VB.NET
- Must have at least 2 years experience in SQL Server
- Must have experience working with SOAP and REST Web Services
- Must have experience with SSRS and SSIS
- Must have some experience with MVC framework and Angular JS
- Must be able to work with basic CSS and HTML
- Must be able to work with jQuery and Javascript
- Experience with Reporting Services, WCF, etc would be a strong positive
Ecperience- Minimum 3 years
Location - Ahmedabad
1. Developing the modules according to the business requirements
2. Taking end-to-end responsibility of developing models, architecture, and developing product features
3. Working with the front end team and ensuring that the product/features are released and tested
4. Managing Team of Interns, Tracking Milestones, ensuring products features are released on time.
About the Role
Hospitals, clinics and labs are the pillars of patient journey. As a BD Head for Hospitals and Healthcare, your role covers a variety of pitches, from partnering with Hospitals for Ambulance integration to onboarding Clinics, Labs and Pharmacies for strategic alliance and registering Doctors, Nurses, Paramedics for our Medical QRT.
Job Responsibilities:
-
Execute official tie-ups with Hospitals, Clinics and Labs.
-
Build relationships with Hospital PROs.
-
Build HelpNow’s Hospital Army.
- Onboard Doctors and nurses for at-home emergency response.
The candidate should have minimum 5 years of experience in:
- Working in business development role at a prime Hospital.
- Well nurtured network in Indian Healthcare Industry.
- Knowledge of hospital functioning and operations.
- Leading multi-city teams. (bonus, not a necessity)
- Jobs at large Hospital Chains. (bonus, not a necessity)


Responsibilities:
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Collaborate with other team members
You’ll be a good fit if you:
- Have 1+ years of experience developing user facing features
- Have a deep understanding of basic UI/UX/design principles
- Are self-motivated and can solve problems independently
- Experience leveraging web technologies like HTML, CSS, and Javascript(ES6)
- Experience using the latest CSS layout methods such as Flexbox and Grid
- Experience with CSS preprocessors like Sass or LESS
- Knowledge and hands-on experience with Node.js ecosystem and leveraging Javascript libraries / frameworks such as React, Angular or Vue
- Experience with testing frameworks (Jest) and writing unit tests
- Competency in building responsive layouts
- Practical knowledge of performance optimization techniques
- Collaboration in a GitHub repository with many contributors and comfortable with workflows like code reviews, forking, pull requests, etc.



