- Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
- Mastermind creative ways to deliver an exceptional customer experience
- Developing and overseeing the implementation of customer service protocols
- Resolving complex customer problems or disputes in a professional manner
- Coaching and supporting team members to help them meet departmental goals
- Maintaining and documenting records of customer interactions for training purposes
- Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary
What you need to have:
- Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
- 5+ years prior experience in customer-facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
- Expertise in MS Excel, Word and PowerPoint
- Customer Handling Experience in Fintech Setup Mandatory
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject.
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude.
- Excellent problem-solving skills with deep attention to detail.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Summary
We are looking for a driven and result-oriented Sales Executive to promote and sell our EdTech products and services. The ideal candidate will be responsible for generating leads, converting prospects into customers, and building long-term relationships with students, parents, schools, or institutions.
Key Responsibilities
- Identify and generate new sales leads through calls, emails, field visits, and digital platforms
- Counsel students/parents or institutional clients on suitable courses and solutions
- Achieve monthly and quarterly sales targets
- Conduct product demonstrations and presentations (online/offline)
- Follow up with leads and maintain a strong sales pipeline
- Maintain accurate records of customer interactions in CRM
- Collaborate with marketing and academic teams to improve conversions
- Handle customer queries and resolve concerns professionally
- Stay updated with EdTech products, course offerings, and industry trends
Required Skills & Qualifications
- Bachelor’s degree in any discipline (MBA in Sales/Marketing is a plus)
- 0–3 years of experience in sales (EdTech experience preferred)
- Excellent communication and interpersonal skills
- Strong negotiation and persuasion abilities
- Target-driven and self-motivated mindset
- Comfortable with calling, follow-ups, and CRM tools
- Ability to work in a fast-paced, performance-driven environment
Preferred Skills
- Experience in B2C/B2B EdTech sales
- Knowledge of online learning platforms and digital education
- Experience handling students, parents, or institutional clients
React.js
NodeJS (Node.js)RedSoft Solutions is a fully remote organization with a talented team spread across five cities in two countries. We specialize in the JavaScript and Web3 technology stack, delivering exceptional web applications to our clients. Our expertise ranges from developing web3 applications for startups to streamlining enterprise processes. We are proud to be at the forefront of blockchain technology, constantly pushing boundaries and creating cutting-edge solutions in this rapidly evolving field.
We foster a freedom culture that empowers our team members to choose their own working hours and pursue their preferred technologies. We firmly believe that teams perform best when they have the freedom to work on what they love with minimal restrictions. Work-life balance is a core value for us, and we prioritize written communication for effective collaboration, reducing the need for frequent calls and meetings.
Job Title: Blockchain Developer
Location: Fully-Remote :earth_asia:
Responsibilities:
Design and develop decentralized applications (dApps) using the Web3 technology stack, including Solidity, React.js, Node.js, Truffle, Ganache, and Hardhat.
Write and deploy smart contracts on various blockchain platforms.
Ensure the security and integrity of blockchain applications by implementing best practices and following cryptography and security principles.
Collaborate with cross-functional teams to integrate blockchain solutions into existing systems.
Stay up-to-date with the latest trends and developments in blockchain technology and share insights with the team.
Qualifications:
Minimum of 2 years of experience as a Blockchain Developer or a related role.
Excellent understanding of blockchain technology and its practical applications.
Proficiency in the Web3 technology stack, including Solidity, React.js, Node.js, Truffle, Ganache, and Hardhat.
Solid grasp of cryptography and security principles in the context of blockchain technology.
Knowledge of smart contracts and their development and deployment.
Familiarity with algorithm and data structures to optimize blockchain applications.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Academics:
Academic qualifications in any field are acceptable as long as you possess the required skills.
Relevant certifications in blockchain development or related domains are desirable.
Salary and Benefits:
Competitive salary range of 6-8 LPA based on experience and qualifications.
Fully remote work environment, allowing for a flexible and balanced lifestyle.
Opportunity to work with cutting-edge blockchain technologies and contribute to the growth of the industry.
Collaborative and inclusive company culture that values teamwork and innovation.
Emphasis on work-life balance and freedom to pursue preferred technologies.
Professional development opportunities and support for further learning and certifications.
If you are a passionate Blockchain Developer with a strong technical background and a desire to work in a fully remote and innovative environment, we would love to hear from you. Join our team at RedSoft Solutions and be part of the revolution in blockchain technology!
Job Title: Customer Service Executive
Job Description:
As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.
Must-Have Skills:
- Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
- Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
- Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
- Empathy: Ability to empathize with customers and provide support in a compassionate manner.
- Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
- Adaptability: Flexibility to adapt to changing situations and customer requirements.
- Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.
Good-to-Have Skills:
- Product/Service Knowledge: Familiarity with the company's products or services.
- Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
- Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
- Time Management: Efficient time management skills to prioritize and meet deadlines.
- Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.
• Build and manage productive, professional relationships with clients
• Maximize revenue by selling services and achieve fortnightly and monthly client retention and revenue targets
• Systematic follow-up and time-bound closures
• Customer Relationship Management: Build and maintain strong relationships with existing and potential customers. Understand their needs and offer tailored solutions to meet their mobile repair requirements.
Required Candidate profile
• Application of sales techniques
• Ability to work independently
• Hunger to learn and grow
• Customer Orientation
C++Talented C++ Developer who has experience in design, development, debugging of multi-threaded large scale application with good understanding in data structures on Linux packaging, functional testing and deployment automation very good with problem solving.
Key responsibilities :
- Understand fundamental design principles and best practices for developing backend servers and web applications
- Gather requirements, scope functionality, estimate and translate those requirements into solutions
- Implement and integrate software features as per requirements
- Deliver across the entire app life cycle
- Work in a product creation project and/or technology project with implementation or integration responsibilities
- Improve an existing code base, if required, and ability to read source code to understand data flow and origin
- Design effective data storage for the task at hand and know how to optimize query performance along the way
- Follow an agile methodology of development and delivery
- Strictly adhere to coding standards and internal practices; must be able to conduct review code
- Mentor and possibly lead junior developers
- Contribute towards innovation
- Performance optimization of apps
- Explain technologies and solutions to technical and non-technical stakeholders
- Diagnose bugs and other issues in products
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Must have / Good to have:
- 5-7years' experience with C++ development and relevant 3+yrs in modern version 11/14/17 would be a plus.
- Design and implementation of high-availability, and performance applications on Linux environment
- Advanced knowledge of C/C++, Object Oriented Design, STL
- Good with multithreading and data structures
- Develop back-end components to improve responsiveness and overall performance
- Familiarity with database design, integration with applications and python packaging.
- Familiarity with front-end technologies (like JavaScript and HTML5), REST API, security considerations
- Familiarity with functional testing and deployment automation frameworks
- Experience in development for 3-4 production ready application using C++ as programming language
- Experience in writing unit test cases including positive and negative test cases
- Experience of CI/CD pipeline code deployment (Git, SVN, Jenkins or Teamcity)
- Experience with Agile and DevOps methodology
- Very good problem-solving skills
- Experience with Web technologies is a plus.
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Java
Spring BootAt least 2-3 years of experience as a java developer and 2-3 years of experience in java application development Experience with spring boot, micro services development.
Experience creating & consuming Rest APIs Experience with core java, Java 8, spring, spring boot, micro services, Restful web services Experience with multithreading, collections, design patterns Experience in Java 8 or above Cloud experience mentioning the specific cloud needs to be included CI/CD experience using specific tools needs to be included Salary Range- upto 10LPA
Preferred- Immediate Joiners
Job Location - Airoli, Maharashtra
React.js
Javascript
Redux/Flux
HTML/CSS- Core Javascript, HTML, CSS, JSON understanding is mandatory
- Expertise of functional programming using JavaScript (ES5, ES6)
- Expertise of UI framework - React / Redux, RXJS
- Preferred experience with new generation of Web Programming - using Micro Service, REST/JSON, GraphQL and Component UI models
- Expertise with data visualization flow development along with usage of modern charting and graphical java script libraries
- React / Redux, RXJS, HTML, CSS, Javascript (ES5, ES6), Data visualization and Chart Libraries
- Data Structure and Design Pattern
- Strong knowledge of JSON data handling, GraphQL and their working
NodeJS (Node.js)React.js
Angular (2+)
AngularJS (1.x)
MongoDB
Ruby on Rails (ROR)
RubyJavascriptReact.jsWe are looking for a highly skilled computer programmer who is comfortable with both front and back-end programming.
Full-stack developers are responsible for developing and designing front-end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.
Full-stack developers will be required to see out a project from conception to the final product, requiring good organizational skills and attention to detail.
Full Stack Developer Responsibilities:
- Developing front-end website architecture.
- Designing user interactions on web pages.
- Developing back-end website applications.
- Creating servers and databases for functionality.
- Ensuring cross-platform optimization for mobile phones.
- Ensuring responsiveness of applications.
- Working alongside graphic designers for web design features.
- Seeing through a project from conception to finished product.
- Designing and developing APIs.
- Meeting both technical and consumer needs.
- Staying abreast of developments in web applications and programming languages.
- Degree in computer science.
- Strong organizational and project management skills.
- Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
- Familiarity with JavaScript frameworks React.js.
- Proficiency with Ruby on Rails
- Familiarity with database technology such as MySQL or Oracle or PostgreSQL.
- Excellent verbal communication skills.
- Good problem-solving skills.
- Attention to detail.
- 5 working days
- Flexible timings
- Work from home granted
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon