
- Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
- Mastermind creative ways to deliver an exceptional customer experience
- Developing and overseeing the implementation of customer service protocols
- Resolving complex customer problems or disputes in a professional manner
- Coaching and supporting team members to help them meet departmental goals
- Maintaining and documenting records of customer interactions for training purposes
- Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary
What you need to have:
- Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
- 5+ years prior experience in customer-facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
- Expertise in MS Excel, Word and PowerPoint
- Customer Handling Experience in Fintech Setup Mandatory
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject.
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude.
- Excellent problem-solving skills with deep attention to detail.

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Roles & Responsibilities
- We are looking for someone who loves a challenge, is ambitious, super tenacious, and persistent. S/he is
- a self-starter, thrives in a dynamic, small start-up environment, has a knack for understanding customer
- needs, and loves to get sh*t done! If you check these boxes - we want to talk to you!
The opportunity:
- Solve a complex $300+ billion problem at the cutting edge of Fintech innovation, and make a tangible difference to the small business landscape in India
- Join a high performance, dynamic and collaborative work environment that throws new challenges on a daily basis
- Be part of the early founding team and be directly responsible for driving the company's success
Key Role and Responsibilities:
- Work closely with the Founder/CEO and to define and build the Cashflo platform
- Identify customer problems, latent needs & devise product roadmap
- Communicate and evangelize product output through low-fidelity designs
- Collaborate with Sales and Customer Success to understand and eliminate obstacles to adoption and usage
- Work with Marketing to bring new features to life on various communication touch points
- Collaborate with engineers and designers to arrive at the detailed solutions to problems Execute
- Own the roadmap for one or more parts of the product
- Work with engineering and design to plan launch scope
- Together with engineering and design, break-down scope into launch iterations
- Deliver product features as per timelines
Skills/ Qualities Required:
- Strong problem solving – Structured thinking, data-driven analysis and a strong ability to synthesize findings
- Strong communication (written & verbal) and interpersonal skills
- You should have worked at a startup or started your own company that shipped a product
- An engineering / technical background that will allow you to reason about product trade-offs and make good choices without significant input from engineers
- At least 5 years of experience in a Product Management role
- Attention to detail - great products are all about the details
- Passion for getting the job done – A combination of grit, hustle and problem-solving skills todeliver results on time
Nice to haves:
- ● Prior exposure to Fintech landscape and understanding of trends in financial services
- Experience in mobile application development or frontend frameworks such as React.
- Managing successful engineering teams across both mobile and web application development.
- Deep knowlege in CSS methodologies like SCSS & SASS.
- Exposure in UI development like PWA, Single page app, Hybrid App, responsive web deisgn.
Key Responsibilities:
- Develop and implement HR strategies and initiatives aligned with the overall business strategy.
- Bridge management and employee relations by addressing demands, grievances or other issues
- Manage the recruitment and selection process.
- Support current and future business needs through the development, engagement, motivation and preservation of human capital.
- Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
- Nurture a positive working environment.
- Oversee and manage a performance appraisal system that drives high performance.
- Maintain pay plan and benefits program.
Requirements:
- Proven working experience as HR Manager or other Sr HR Executive.
- People-oriented and results-driven.
- Demonstrable experience with Human Resources metrics.
- Knowledge of HR systems and databases.
- Ability to architect strategy along with leadership skills.
- Excellent active listening, negotiation and presentation skills.
- Competence to build and effectively manage interpersonal relationships at all levels of the company.
- In-depth knowledge of labour law and HR best practices.
- Degree in Human Resources or related field.
Working Hours: 7 PM- 4 AM || Mon- Fri
Working Location: Alkapuri, Vadodara
Our client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
As the SCM Manager, you will be managing procurement of product, packaging and services for all ongoing and future brand launches.
- Leading & driving the identification and development of suppliers & vendors, negotiations to get better commercial terms & value
- Supporting in implementing comprehensive procurement and commercial/contracts for supplies & services for product development and manufacturing activities. Working closely with Legal team to ensure finalizing agreements/contracts appropriately in the interest of the organisation.
- Proactively engaging with suppliers & vendors to ensure timely delivery of products.
- Ensuring that the development and execution of Procurement and Commercial strategies are aligned with company’s business objectives and in line with the overall budgeted costs.
- Shaping policies for effective and efficient procedures for management of procurements and improving quality.
- Managing logistics for timely & effective management of supplies.
- Driving & supporting the administrative aspects for procurement including ensuring timely billing, reconciliation of bills with supplies or services provided. Working with finance function for statutory taxations and compliance norms etc to be followed by suppliers, vendors, subcontractors etc.
- Managing warehouse operations.
- Ensuring smooth daily work of warehouse operations and logistics processes, controlling, managing and monitoring inventory, ensuring adequate stock levels, ensuring all deliveries are dispatched on time, coordinating with the Logistics manager and management for any requirements. Strategizing for optimum utilization of warehouse infrastructure.
- Coordinating and Managing QC of products and ensuring that the reports are approved timely.
- Monitoring and documenting everyday activities of units and ensuring efficient working of both manufacturing and packaging department and ensuring continuous improvement in the same.
- Providing the necessary support to enable effective governance of inventory management rules, including definition of inventory categories and ownership matrices.
- Taking ownership for various inventory tracking reports and their respective KPIs
- Helping set data quality requirements to enable and maintain an effective executive oversight for inventory management throughout the enterprise
What you need to have:
- Experience in FMCG industry, Food & Beverage
- Capable of handling projects and decision making independently, should be strong on project execution skills
- Knowledge of excel.
- Skills:
- Negotiation
- Quality Check (production aesthetic)
- Global sourcing
- Communication
- Basic understanding of costing
Job brief
We are looking for an SEO/SEM expert to manage all search engine optimization and marketing activities.
You will be responsible for managing all SEO activities such as content strategy, link building and keyword strategy to increase rankings on all major search networks. You will also manage all SEM campaigns on Google, Yahoo and Bing in order to maximize ROI.
Responsibilities
- Execute tests, collect and analyze data and results, identify trends and insights in order to achieve maximum ROI in paid search campaigns
- Track, report, and analyze website analytics and PPC initiatives and campaigns
- Manage campaign expenses, staying on budget, estimating monthly costs and reconciling discrepancies.
- Optimize copy and landing pages for search engine marketing
- Perform ongoing keyword discovery, expansion and optimization
- Research and implement search engine optimization recommendations
- Research and analyze competitor advertising links
- Develop and implement link building strategy
- Work with the development team to ensure SEO best practices are properly implemented on newly developed code
- Work with editorial and marketing teams to drive SEO in content creation and content programming
- Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
Requirements and skills
- Proven SEO experience
- Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.
- Solid understanding of performance marketing, conversion, and online customer acquisition
- In-depth experience with website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends)
- Experience with bid management tools (e.g., Click Equations, Marin, Kenshoo, Search Ignite)
- Experience with A/B and multivariate experiments
- Working knowledge of HTML, CSS, and JavaScript development and constraints
- Knowledge of ranking factors and search engine algorithms
- Up-to-date with the latest trends and best practices in SEO and SEM
- BS/MS degree in a quantitative, test-driven field
- Business – Product understanding | Requirement Analysis | Expectation Management
- Designs Technical Solutions (30%)
- Design / Propose cross-system / solutions for business requirements
- Understand and leverage existing systems
- Market – technology trend | What is happening/cooking in lending eco-system
- Schedule Management (30%)
- Create project plans
- Monitor Delivery Timeline
- Facilitate stakeholder communication
- Think Big (10%)
- Cultivation of ideas
- Search opportunity | Create an opportunity
- Grab opportunity | Ride opportunity
Desired Profile: System Integrator – Tech, solution specialist, Business Analyst, PMO, part of the product team, etc
Must-Know: lending eco-system, cloud strategy/offering, etc, Documentation n Presentation, Influencer in a way, etc
Nice to have: Knowledge of modern architecture, data warehouse - lead generation/curation/analytics, in-depth knowledge of any LOS / LMS / BRE / LCS / accounting, six sigma, scrum practice, active on social media, entrepreneur, worked in Start-up, etc.
CTC: 3.3 LPA (Increased to 4.5 LPA based on performance during 3-month training)
Roles and Responsibilities
- Advise student/ parents for their learning needs through structured Counseling Sessions.
- Fix appointments and conduct online demo sessions on daily basis including follow up sessions.
- Understand Customer profile & problems to explain implication of ineffective learning methods.
- Create the need for Smart Learning and advise student-parent to buy Vedantu Subscription as solution.
- Handle Objections and Price Negotiation to generate Sales Revenue.
- Learn/ Upgrade one’s own Product Knowledge and Sales Skills to achieve and exceed growing Sales target(s).
- Possess sound knowledge and understanding of consumer (students and parents) behavior.
- Possess sound knowledge and understanding of consumer (students and parents) behavior.
- Possess Basic / Good knowledge of Class 6 to 12 Subjects as per existing Curriculum.
- Enthusiastic and willing to work relentlessly for achieving and exceeding business targets.
- Thrive in a fast-paced ambiguous work environment.
- Have good communication skills in English and the regional language with professional presentation.



