
- Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
- Mastermind creative ways to deliver an exceptional customer experience
- Developing and overseeing the implementation of customer service protocols
- Resolving complex customer problems or disputes in a professional manner
- Coaching and supporting team members to help them meet departmental goals
- Maintaining and documenting records of customer interactions for training purposes
- Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary
What you need to have:
- Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
- 5+ years prior experience in customer-facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
- Expertise in MS Excel, Word and PowerPoint
- Customer Handling Experience in Fintech Setup Mandatory
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject.
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude.
- Excellent problem-solving skills with deep attention to detail.

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- Mandatory (Skills 1) – Strong practical proficiency in Python and its data science ecosystem, including Scikit-learn, Pandas, NumPy, and visualization libraries such as Matplotlib and Seaborn.
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Preferred
- Preferred (Skills) – Prior experience in mentoring student teams for data science competitions or hackathons is preferred
We are looking for a skilled Node.js Developer with PHP experience to build, enhance, and maintain ERP and EdTech platforms. The role involves developing scalable backend services, integrating ERP modules, and supporting education-focused systems such as LMS, student management, exams, and fee management.
Key Responsibilities
Develop and maintain backend services using Node.js and PHP.
Build and integrate ERP modules for EdTech platforms (Admissions, Students, Exams, Attendance, Fees, Reports).
Design and consume RESTful APIs and third-party integrations (payment gateway, SMS, email).
Work with databases (MySQL / MongoDB / PostgreSQL) for high-volume education data.
Optimize application performance, scalability, and security.
Collaborate with frontend, QA, and product teams.
Debug, troubleshoot, and provide production support.
Required Skills
Strong experience in Node.js (Express.js / NestJS).
Working experience in PHP (Core PHP / Laravel / CodeIgniter).
Hands-on experience with ERP systems.
Domain experience in EdTech / Education ERP / LMS.
Strong knowledge of MySQL and database design.
Experience with authentication, role-based access, and reporting.
Familiarity with Git, APIs, and server environments.
Preferred Skills
Experience with online examination systems.
Knowledge of cloud platforms (AWS / Azure).
Understanding of security best practices (CSRF, XSS, SQL Injection).
Exposure to microservices or modular architecture.
Qualification
Bachelor’s degree in Computer Science or equivalent experience.
3–6 years of relevant experience in Node.js & PHP development
Job Description:
As a Frontend Developer, your responsibilities will include:
- Developing new user-facing features using React.js and integrating with backend services.
- Building reusable components and front-end libraries for future use.
- Translating designs and wireframes into high-quality code.
- Optimizing components for maximum performance across a broad spectrum of web-capable devices and browsers.
Key Performance Indicators:
- Efficiency and quality of the code developed.
- Adherence to project timelines and delivery milestones.
- Positive stakeholder feedback on usability and design.
- Continuous improvement and adoption of best practices in frontend development.
Prior Experience Required:
- Minimum 3+ years of experience in frontend web development.
- Proficient in JavaScript, including DOM manipulation and the JavaScript object model.
- Extensive experience with React.js and its core principles.
- Strong proficiency in HTML5, CSS3, and modern frontend development tools.
- Experience with popular React.js workflows (such as Redux).
- Familiarity with newer specifications of EcmaScript.
- Experience with data structure libraries (e.g., Immutable.js).
- Good understanding of RESTful APIs and modern authorization mechanisms (e.g., JSON Web Token).
- Good to have: Experience with TypeScript and Next.js.
Employer:
RaptorX.ai
Location:
Hyderabad
Department:
IT Development
Collaboration:
The role involves working closely with backend developers, UI/UX designers, and project managers to deliver seamless, high-quality web applications.
Salary:
Competitive, based on experience and market standards.
Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Language Skills:
- Strong command of Business English, both verbal and written, is required.
Other Skills:
- Excellent problem-solving skills.
- Looking for perfection in development
- Taking Ownership and Accountability in a fast-paced environment.
- Proficiency in code versioning tools, such as Git.
- Knowledge of modern frontend build pipelines and tools.
- Experience with responsive and adaptive design.
Additional Requirements:
- Portfolio of previous projects that demonstrates expertise in frontend development.
- Familiarity with agile methodologies.
- Strong teamwork skills, with the ability to collaborate effectively with colleagues and clients across diverse teams.
As the Marketing Automation Manager, you will be responsible for executing campaigns and initiatives across multiple marketing channels, with a focus on email marketing, marketing automation, and lead generation. You will work closely with the Brand Strategy team and other members of the marketing team to develop and execute campaigns that support our business objectives and drive revenue growth.
Roles and Responsibilities:
- Develop and implement marketing automation strategies aligned with the business objectives and long-term customer acquisition and retention goals.
- Collaborate with the marketing team to plan and execute marketing campaigns that leverage marketing automation capabilities.
- Drive lead generation efforts by implementing effective strategies and tactics within marketing automation platforms. Create and optimize lead capture forms, landing pages, and lead scoring models to enhance lead quality and conversion rates.
- Use analytical tools and data sources to track, analyze, and report on campaign performance, including metrics such as open rates, click-through rates, conversion rates, and overall campaign effectiveness.
- Work closely with cross-functional teams, including sales, content, and design, to align marketing automation initiatives with overall marketing strategies.
- Maintain knowledge of GDPR, PECR, and other relevant privacy regulations to ensure compliance with marketing automation practices.
- Stay informed about marketing automation trends, tools, and best practices within the B2B technology industry. Conduct research and benchmarking to identify opportunities for innovation and optimization in marketing automation strategies and tactics.
Requirements:
- Prior experience in marketing automation or digital marketing for a high-growth B2B technology business.
- Hands-on experience in setting up automated campaigns using platforms like Hubspot, Salesforce, and similar marketing automation tools.
- Expertise in implementing web tracking technologies such as Google Analytics, Mixpanel, Snowflake, etc.
- Strategic mindset to help the business achieve long-term customer acquisition and retention goals.
- Proven ability to translate complex data into actionable insights for stakeholders.
- Ability to pivot quickly and make fast decisions based on changing needs in a high-growth environment.
- Comfortable working under tight deadlines and strong attention to detail.
- Excellent interpersonal, communication, and project management skills with the ability to prioritize tasks across multiple projects.
- Knowledge of GDPR, PECR, and other relevant privacy regulations.
- Lead multiple client projects in the organization.
- Define & build technical architecture for projects.
- Introduce & ensure right coding standards within the team and ensure that it is maintained in all the projects.
- Ensure the quality delivery of projects.
- Ensure applications are confirmed to security guidelines wherever required.
- Assist pre-sales/sales team for converting raw requirements from potential clients to functional solutions.
- Train fellow team members to impose the best practices available.
- Work on improving and managing processes within the team.
- Implement innovative ideas throughout the team to improve the overall efficiency and quality of the team.
- Ensure proper communication & collaboration within the team
Requirements
7+ Years of experience in developing large scale applications.
Solid Domain Knowledge and experience with various Design Patterns & Data Modelling (Associations, OOPs Concepts etc.)
Should have exposure to multiple backend technologies, and databases - both relational and NOSQL databases
Should be aware of latest conventions for APIs
Preferred hands-on experience with GraphQL as well as REST API
Must be well-aware of the latest technological advancements for relevant platforms.
Advanced Concepts of Databases - Views, Stored Procedures, Database Optimization - are a good to have.
Should have Research Oriented Approach
Solid at Logical thinking and Problem solving
Solid understanding of Coding Standards, Code Review processes and delivery of quality products
Experience with various Tools used in Development, Tests & Deployments.
Sound knowledge of DevOps and CI/CD Pipeline Tools
Solid experience with Git Workflow on Enterprise projects and larger teams
Should be good at documentation at project level and code level ; Should have good experience with Agile Methodology and process
Should have a good understanding of server side deployment, scalability, maintainability and handling server security problems.
Should have good understanding on Software UX
Proficient with communication and good at making software architectural judgments
Expected outcomes
- Growing the team and retaining talent, thus, creating an inspiring environment for the team members.
- Creating more leadership within the team along with mentoring and guiding new joiners and experienced developers.
- Creating growth plans for the team and preparing training guides for other team members.
- Refining processes in the team on a regular basis to ensure quality delivery of projects- such as coding standards, project collaboration, code review processes etc.
- Improving overall efficiency and team productivity by introducing new methodologies and ideas in the team.
- Working on R&D and employing innovative technologies in the company.
- Streamlining processes which will result in saving time and cost optimization
- Ensuring code review healthiness and shipping superior quality code
Benefits
- Unlimited learning and growth opportunities
- A collaborative and cheerful work environment
- Exceptional reward and recognition policy
- Outstanding compensation
- Flexible work hours
- Opportunity to make an impact as your work will directly contribute to our business strategy.
At Nickelfox, you have a chance to craft a career path as unique as you are and become the best version of YOU. You will be part of a team with a ‘no limits’ mindset in an inclusive, people-focused culture. And we’re counting on your unique perspective to help Nickelfox grow even faster.
Are you passionate about tech? Dedicated to learning? Come, join us to build an extraordinary experience for yourself and a dignified working world for all.
What makes Nickelfox a great place for you?
In Nickelfox, you’ll join a team whose passion for technology and understanding of business has driven the company to serve clients across 25+ countries in just five years. We partner with our customers to fuel their growth story and enable them to make the right decisions with our customized technology services and insights. All in all, we are passionate to see our customers win the day. This is the reason why 80% of our business comes from repeat clients.
Our mission is to provide dignified employment and an environment that recognizes the uniqueness of every individual and values their expertise, and contribution. We have a culture that encourages everyone to bring their authentic selves to work. Our people enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, youthful, high-performing team, Nickelfox is the place for you.
* Managing the clients
* Making cold calls
* Attending direct walk-ins
* converting cold calls & walk-in inquiries
* Achieving the given sales target
Responsibilities:
- Work with an open-source iOS ecosystem and the libraries available for common tasks.
- Work directly with developers and product managers to conceptualize, build, test and realize products.
- Build reusable iOS software components for the platform.
- Unit-test code for robustness, including edge cases, usability, and general reliability.
- Work on bug fixing to improve application performance and shipping new features as required
Requirements:
- Experience with iOS Design patterns, memory management, REST web-services and JSON Parsing. Designing and building advanced applications for the iOS platform
- Collaborating with cross-functional teams to define, design, and ship new features
- Design and build advanced applications for the iOS platform
- Work on bug fixing and improving application performance
- Can integrate apps with backend and 3rd party API’s.
- Good programming skills in Objective-C/Swift and extensive knowledge of Apples SDKs and frameworks like Core Data, Core Graphics, Foundation, UIKit, etc.
- Have published one or more applications in an iOS App Store.
- Knowledge of iOS App Store deployment process.
About Company
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
Engineering Manager
Requirements:
Education - B.Tech/MCA or equivalent.
Overall 10 to 12 years of experience.
Agnostic/Polyglot with multiple tech stacks.
Worked on open source technologies – NodeJS, ReactJS, MySQL, NoSQL, MongoDB, Columnar DBs
Good experience with Front-end technologies like JavaScript frameworks, React, AngularJS.
Backend exposure – good knowledge of building API using Node or Lambda or python.
Good understanding of ELK, Kafka, Redis and CDN.
Worked on serverless technologies and good understanding of CMS.
Efficient in building microservices in combining server & front-end.
Good understanding of AWS and its technologies.
Should be innovative and communicative in approach and should be hands on coding guru
Will be responsible for the functional/technical track of a product.
Experience with Scaling SAAS products and ability to design from scratch.
Ability to manage a small team of 5 -10 Developers/QA Engineers and guide them on the design and coding best practices
Design and develop SaaS-based applications based on microservices architecture.
Work on the core backend and ensure it meets the performance benchmarks.
Work on the front-end with ReactJS.
Designing and developing APIs for the front-end to consume.
Constantly improve the architecture of the application by clearing the technical backlog.
Meeting both technical and consumer needs.
Staying abreast of developments in web applications and programming languages).
- Roles:
- Conducting market research and identifying potential clients.
- Cultivating strong relationships with new clients, while maintaining existing client relationships.
- Collating and maintaining client information in the CRM database.
- Working closely with staff across departments to implement growth strategies.
- Developing and implementing sales strategies, client service and retention plans, and analyzing sales data to inform or update marketing strategies.
- Assist with drafting business plans, sales pitches, presentations, reference material, and other documents as required.
- Ability to manage multiple clients concurrently and meet deadlines.
- Identify new business opportunities and partners.
- Must haves:
- A young talent with a minimum experience of 2 years in sales in a related startup/company and has strong connections.
- Perks:
- 5-10% commission for every campaign earned.
- Experience in Web and Mobile Applications
- Agility and ability to adapt quickly to changing requirements and scope and priorities
- Experience in Java, Python.
- Deep understanding of data structures and microservices.
- Knowledge of Node.js
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Familiarity with front-end technologies
- User authentication and authorization between multiple systems, servers, and environments
- Interaction with multiple data sources
- Good understanding of SQL
- Understanding fundamental design principles behind a scalable application
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git .









