- Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
- Mastermind creative ways to deliver an exceptional customer experience
- Developing and overseeing the implementation of customer service protocols
- Resolving complex customer problems or disputes in a professional manner
- Coaching and supporting team members to help them meet departmental goals
- Maintaining and documenting records of customer interactions for training purposes
- Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary
What you need to have:
- Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
- 5+ years prior experience in customer-facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
- Expertise in MS Excel, Word and PowerPoint
- Customer Handling Experience in Fintech Setup Mandatory
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject.
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude.
- Excellent problem-solving skills with deep attention to detail.
Shubham Vishwakarma
Full Stack Developer - Averlon
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WHAT WE ARE BUILDING
Infosec Ventures is a cybersecurity venture studio with a portfolio of B2B cybersecurity SaaS products. We are building our marketing function. This person owns what the world reads about us - every press mention, every published article, every piece of content that shapes how a CISO or IT buyer perceives HumanFirewall.
WHO WE ARE LOOKING FOR
- Someone who has done PR or content in an environment where nothing was handed to them. What matters is that they have operated without a safety net - built their own media lists, written their own pitches, chased their own coverage.
- They have 2–4 years of this kind of experience. They know what it feels like to send ten pitches and get one response - and they know exactly how to reverse engineer that one win into the next ten.
- This is an Individual Contributor role. We are looking for someone who wants to do the work - and do it exceptionally well.
- Some awareness of cybersecurity is expected. They should know what phishing is, understand why data breaches make headlines, and not be intimidated by technical subject matter. Deep domain knowledge is not required. Genuine curiosity and the ability to learn fast is.
- Someone who embraces the AI learning curve - not intimidated by how fast the landscape is shifting, actively upskilling as the paradigm evolves.
WHAT THEY WILL DO
- Own PR for the Infosec Ventures portfolio - identify angles, build media relationships, pitch stories, follow up, get coverage
- Write press releases, contributed articles, and op-eds that support the PR pipeline
- Build the on-page and off-page content foundation for HumanFirewall - blogs, resource pages, guides, and thought leadership that drives organic inbound
- Produce supporting content - threat reports and newsletters - that gives journalists and publications something worth citing
- Build and maintain a media contact list specific to cybersecurity, tech, and enterprise B2B
- Own email marketing as the content engine matures - build and manage nurture sequences, newsletters, and campaign sends to a growing list of cybersecurity and enterprise B2B contacts
- Work closely with leadership daily to turn domain expertise into external narratives
NON-NEGOTIABLES
- 2–4 years in PR, communications, or content in a resource-light environment - as long as they built from scratch
- Something to show for it - coverage, placements, published content they were directly responsible for-
- Strong written communication - pitches, press releases, articles
- Basic cybersecurity awareness - not expertise, genuine familiarity
- Experience in B2B or tech PR - consumer, lifestyle, or social-only backgrounds will not be considered
- Demonstrated willingness and ability to learn AI tools, platforms, and search behavior as they evolve
THIS IS NOT THE ROLE IF
- You have only worked where everything was already set up for you
- You cannot show anything you built or placed independently
- You are looking to build and manage a team
- You need a defined process to produce output
- Your PR experience is limited to consumer, influencer, or social media campaigns
- Enterprise tech and cybersecurity feel foreign and uninteresting to you
- You are not a self-starter and are not in to win it
Job description
We are looking for an experienced Business Development Officer to drive sales and customer acquisition for our Tax Software solutions. It is a permanent work-from-home profile for females.
Apply Now: bit.ly/KDKHR
Requirements:
- 5 Years Experience (3 Years experience in Sales)
- Excellent Negotiation Skills.
- Excellent English communication and understanding.
Perks and benefits:
- Work from home
- 7-Hour Work Shift (Including Breaks)
- Travel Reimbursement
NodeJS (Node.js)
MongoDB
Flutter🚀 We're Hiring! 🚀
opportunity 🌟
Looking for Backend + Flutter Developers proficient in Node, MongoDB, SQL, Google Cloud, Flutter, MVVM, Provider. Interested?
Fill this Google form for this Opportunity 🔥
https://forms.gle/1hLJ5g55TtvyJwnG8
salary = 5k to 20k
Remote work
Join WhatsApp group for furthur hiring task
Given in Google form.
React NativeResponsibilities:
- Develop and maintain mobile applications using React Native.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Ensure the performance, quality, and responsiveness of applications.
- Identify and fix bugs and performance bottlenecks.
- Write clean, maintainable, and testable code.
- Integrate third-party APIs and libraries.
- Stay updated with the latest industry trends and technologies.
Required Skills:
- Proficiency in JavaScript and React.
- Experience with React Native and its ecosystem.
- Understanding of mobile app development (iOS and Android).
- Familiarity with RESTful APIs and integration.
- Knowledge of version control systems (e.g., Git).
- Problem-solving skills and attention to detail.
Laravel
CodeIgniter
PHP
Javascript
NodeJS (Node.js)
JavaMongoDBWe are looking for a Developer who is proficient with Node and has at least 1-3 years of relevant experience. Your primary role will be on developing microservices, while ensuring good coding practices and architecture. You will have end to end ownership of the services you develop, to ensure it is robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, and quality product is important.
Roles and Responsibilities
- Integrating and maintaining Node micro services
- Proficient in RESTful APIs and API communications, especially to consume data from and/or push data into MongoDB for Web and mobile applications
- Proficient on modeling applications on NOSQL databases(preferably MongoDB)
Desired Candidate Profile
- Strong coding experience in Node JS.
- Should have experience with microservice architecture
- Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement
Nice to have:
- Some experience with queues like like Redis,SQS,etc
- Experience with cloud solutions like Lambda, Docker etc
- Experience in DevOps and related practices to improve development lifecycle, continuous delivery with high quality is an advantage.
- Deploy server/related components to staging, live environments.
- Some exposure to React Frontend implementation, deeper JS skills
profile: Customer Sales Executive
Exp: 1 to 2 yrs
Sal. Based on your interview
Qualification: Min 12th Max Graduate
Age 18 to 28
Amazon Web Services (AWS)Java
PythonLocus is a global decision- making platform in the supply chain that uses deep learning and proprietary algorithms to provide route optimization, real-time tracking, insights and analytics, beat optimization, efficient warehouse management, vehicle allocation and utilization, intuitive 3D packing and measurement of packages. Locus automates human decisions required to transport a package or a person, between any two points on earth, delivering gains along efficiency, consistency, and transparency in operations.
Locus, which has achieved a peak of 1 million orders processed in a day (200,000 orders an hour) and is trained & tested on over 100 million+ order deliveries, works in 75 cities across the globe. Locus works with several large-scale market leaders like Urban Ladder, Tata Group of Companies, Droplet, Licious, Rollick, Lenskart, other global FMCG, pharma, e-commerce, 3PL and logistics conglomerates.
Locus is backed by some of the biggest names in the market and recently raised $22 MN in Series B funding and also $4 Mn in a pre-Series B round. Earlier, In 2016, Locus raised $2.75 Mn (INR 18.3 Cr) in a Series A funding.
Locus was started by Nishith Rastogi and Geet Garg, two ex-Amazon engineers on a mission to democratize logistics intelligence for businesses across industries. Nishith was profiled by Forbes Asia in their ’30 Under 30’ 2018 list. Geet, on the other hand, holds a dual degree (BTech and MTech) in Computer Science and Engineering from the Indian Institute of Technology. Our team constitutes of engineers from Indian Institute of Technology and Birla Institute of Technology & Science- Pilani, and Data Scientists with PhDs from Carnegie Mellon University and Tata Institute of Fundamental Research. Our multifaced product and business team is led by senior members from Barclays, Google & Goldman Sachs with immense operational execution experience.
Job Description
- Design & implement backend APIs at Locus.sh
- Mentor junior developers technically.
- Actively work to reduce tech debt in the Locus backend
- Work towards more stability & scalability of the backend
- Tech stack - Java, AWS, Aurora etc.
Eligibility
- 4-8 years of product company experience
- OOP implementation experience. Programming language does not matter, We use Java internally but have hired folks from non Java background.
- Hands on experience in SQL, Dynamo DB, Postgres etc preferred.
- Prior experience building REST APIs
- Advanced understanding of AWS stack
- Prior knowledge of solving problems at scale.
Perks:
- Healthy catered meals at office
- You decide your own Work From Home (WFH) and Out Of Office (OOO)
- Pet-friendly - bring your pets to the office any day. Locus family already has a Rottweiler and a Beagle
.NET
C#
HTML/CSS
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Full Stack Developer - Averlon