- Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
- Mastermind creative ways to deliver an exceptional customer experience
- Developing and overseeing the implementation of customer service protocols
- Resolving complex customer problems or disputes in a professional manner
- Coaching and supporting team members to help them meet departmental goals
- Maintaining and documenting records of customer interactions for training purposes
- Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary
What you need to have:
- Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
- 5+ years prior experience in customer-facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
- Expertise in MS Excel, Word and PowerPoint
- Customer Handling Experience in Fintech Setup Mandatory
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject.
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude.
- Excellent problem-solving skills with deep attention to detail.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title : IBM MQ Administrator
Experience : 8+ Years
Locations : Bangalore / Pune / Hyderabad
Positions Open : 5
Shift Timings :
- 07:00 AM – 04:00 PM IST
- 02:00 PM – 11:00 PM IST
- 10:30 PM – 07:30 AM IST (Night Shift)
Work Mode : Hybrid (3 Days Work from Office)
Job Summary :
We are seeking experienced and skilled IBM MQ Administrators to join our team.
The ideal candidate will have a deep understanding of IBM MQ, IBM WebSphere, and associated middleware technologies.
This role involves managing and maintaining the messaging infrastructure to ensure secure, efficient, and reliable communication between applications across the enterprise.
Key Responsibilities :
- Administer, monitor, and support IBM MQ infrastructure.
- Manage and troubleshoot IBM WebSphere, Tomcat, JBoss, and Apache environments.
- Configure and maintain AppConnect integrations.
- Perform regular system health checks, maintenance, upgrades, and patch management.
- Monitor message queues, logs, and system performance for timely issue resolution.
- Work in a multi-shift environment and provide on-call support as needed.
- Collaborate with application and infrastructure teams to support deployments and troubleshooting.
Must-Have Skills :
- IBM MQ Administration
- IBM WebSphere
- Apache Tomcat
- AppConnect
- JBoss
- Apache HTTP Server
Good-to-Have Skills :
- IBM WebSphere Application Server (WAS)
- Microsoft IIS
Location = Delhi / Bengaluru
Profile = Assistant Manager / Manager - International & Domestic Sourcing (Metal Scraps). This is an urgent requirement.
Below are strict criterias.
1. Should have 4+ years of experience in international & domestic sourcing / purchasing / procurement of Aluminium / Metal / Alloy Scraps of various kinds i.e; Tense, Troma, TT, Zorba.
2. Should've travelled to international locations for aforesaid sourcing purpose. (not strict).
Machine Learning (ML)
Data Science
Python
Java
R ProgrammingAbout Kloud9:
Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.
Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.
At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.
Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.
We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.
Responsibilities:
● Studying, transforming, and converting data science prototypes
● Deploying models to production
● Training and retraining models as needed
● Analyzing the ML algorithms that could be used to solve a given problem and ranking them by their respective scores
● Analyzing the errors of the model and designing strategies to overcome them
● Identifying differences in data distribution that could affect model performance in real-world situations
● Performing statistical analysis and using results to improve models
● Supervising the data acquisition process if more data is needed
● Defining data augmentation pipelines
● Defining the pre-processing or feature engineering to be done on a given dataset
● To extend and enrich existing ML frameworks and libraries
● Understanding when the findings can be applied to business decisions
● Documenting machine learning processes
Basic requirements:
● 4+ years of IT experience in which at least 2+ years of relevant experience primarily in converting data science prototypes and deploying models to production
● Proficiency with Python and machine learning libraries such as scikit-learn, matplotlib, seaborn and pandas
● Knowledge of Big Data frameworks like Hadoop, Spark, Pig, Hive, Flume, etc
● Experience in working with ML frameworks like TensorFlow, Keras, OpenCV
● Strong written and verbal communications
● Excellent interpersonal and collaboration skills.
● Expertise in visualizing and manipulating big datasets
● Familiarity with Linux
● Ability to select hardware to run an ML model with the required latency
● Robust data modelling and data architecture skills.
● Advanced degree in Computer Science/Math/Statistics or a related discipline.
● Advanced Math and Statistics skills (linear algebra, calculus, Bayesian statistics, mean, median, variance, etc.)
Nice to have
● Familiarity with Java, and R code writing.
● Exploring and visualizing data to gain an understanding of it, then identifying differences in data distribution that could affect performance when deploying the model in the real world
● Verifying data quality, and/or ensuring it via data cleaning
● Supervising the data acquisition process if more data is needed
● Finding available datasets online that could be used for training
Why Explore a Career at Kloud9:
With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers.
React.js
Javascript
HTML/CSSCLIENT: MNC PRODUCT-BASED COMPANY
ROLE: REACT JS
LOCATION: BANGALORE CANDIDATES ONLY APPLY.
EXPERIENCE:4 YEARS TO 7 YEARS
CTC: up to 30 LPA
NOTE: Candidates from Bangalore should only apply.
Serving notice periods (30 days)/ Immediate Joiner.
• Hands-on working knowledge and experience are required in:
.Typescript, JavaScript, HTML5, CSS
. Deep Knowledge of Frameworks like React.
.Deep Knowledge of tools like Yarn, Grunt, Gulp, npm etc.
.Knowledge of Restful APIs, JWT, and OAuth2.
.Relational Databases (PostgreSQL, MySQL, SQL, PLSQL, etc.)
.Agile Methodologies (Scrum, TDD, BDD, etc.)
.Knowledge of Benchmarking and Optimization Frameworks
.Translating designs and wireframes into high-quality and optimized code
.Knowledge of JavaScript MV-VM/MVC frameworks
.GIT/Bit Bucket, Jira, Maven/Gradle, Jenkins, Visual Studio Code.
• Experience with several of the following tools/technologies is desirable:
.Microservices Architecture
.Cloud Platforms (AWS, Azure, GCP), preferably AWS
.NoSQL Databases (Redis, Elastic Search, Mongo etc.)
.Optimizing components for maximum performance across a vast array of web-capable devices and browsers d. Knowledge of CDN will be a Bonus
• Knowledge of the following technologies is a plus:
.Other Programming Languages (Java, etc.)
. Unix/Linux environments
. Continuous Integration and Continuous Delivery Tools like Jenkins, Git, etc
React Native
Amazon Web Services (AWS)We are looking for a React Native Engineer at Prescribe You will be responsible for architecting and developing mobile app in React Native (Android/iOS). You will be joining a talented, collaborative team that is very passionate about solving this massive problem.
Location:
Work from Home
About Prescribe:
Prescribe (YC W21) is one of the fastest-growing startups in the Healthcare sector in India founded by IIT Madras alumni. We are building a D2C brand in the natural healthcare space.
Requirements and Responsibilities:
Below is a list of several skills required to deliver on responsibilities for this role:
- Minimum 2+ years of experience in React Native/ React development
- Familiarity with AWS solutions like Amplify , Cognito, DynamoDB will be a bonus
- Should be able to write reusable, testable, and efficient code. Should be able to design and implement low-latency, high-availability, and high-performance applications.
- Architect & design technically robust, flexible, and scalable solutions
- You must have experience in deploying Android/iOS apps previously on playstore/Appstore.
- You should be able to build pixel-perfect, amazingly smooth UIs across both mobile platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native
Benefits]
- Work flexibility
- Medical insurance
- Work from Home
- Stock Options based on performance
If you always thought of yourself as entrepreneurial, customer-obsessed, results-oriented, strategic yet execution-focused, hungry and passionate about technology, we have a dream opportunity to back yourself up.
- The ability to write and think creatively
- Significant experience in writing strong, accurate copy that is grammatically correct
- A flexible approach and willingness to adapt ideas as per clients requirement
- The ability to work to strict deadlines without compromising on work quality
- Great organizational skills
- An eye for detail
- Strong research skills
Desired Skills & Experience
- 5 to 10 years of relevant experience in sales for India Market.
- Candidate should have worked in Solution/Services selling in the past.
- Testing services sales would be a big plus Should have a good understanding of the India market.
- Excellent communication (Written and Verbal) and presentation skills.
- Handling meeting with key clients.
- Team player , Smart spontaneous and presentable.
Should be self-motivated, enthusiastic & have Hunter type of attitude Identify, establish and maintain a network of contacts, providing support and ensuring relationships are managed professionally in order to develop profitable and growing business.
Maintain a detailed knowledge of market and competitive position.
Should be excellent in identifying new opportunities.
JavascriptHTML/CSSReact.js
AngularJS (1.x)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon