
- Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
- Mastermind creative ways to deliver an exceptional customer experience
- Developing and overseeing the implementation of customer service protocols
- Resolving complex customer problems or disputes in a professional manner
- Coaching and supporting team members to help them meet departmental goals
- Maintaining and documenting records of customer interactions for training purposes
- Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary
What you need to have:
- Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
- 5+ years prior experience in customer-facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
- Expertise in MS Excel, Word and PowerPoint
- Customer Handling Experience in Fintech Setup Mandatory
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject.
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude.
- Excellent problem-solving skills with deep attention to detail.

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Full Stack – Software Developer
About us
Villa Plus is UK's leading villa holiday tour operator, providing holiday makers the ability to book their own private villas across Europe. Customers have a choice of close to 2000 villas in 19 destinations with option of booking flights, car hire, transfers and travel insurance. Over the last 33 years Villa Plus has catered for holidays for nearly 200,000 customers and it manages about 50,000 bookings annually online.
Our digital platformhttp://www.villaplus.com/">, http://www.villaplus.com/">www.villaplus.com runs totally in Azure Cloud. A headless CMS platform is used for non-villa marketing content. Ash software is value-added partner and technical arm of Villa Plus which aims at delivering delightful experience to customers.
Qualification
- Bachelor / Masters degree in Computer Science or Computer Engineering
A good team player with expertise working as part of Agile teams. Hands-on experience in practicing Scrum, XP and Kanban. Hands-on experience in Microsoft .NET technology stack is a must
- Strong hands-on experience in web development using ASP.NET MVC and C#
- Usage of SQL and no SQL databases
- Hands on experience in test-driven development and DevOps practices
- Understanding and following OOAD, SOLID principles using C#
- Well-versed with pair-programming
- Working on solutions hosted in cloud environments (Azure or AWS)
- Implementation of continuous delivery processes
- Usage of Git
The following would be beneficial:
- Understanding of behavior-driven development and domain-driven design
- Experience in :
- .Net core, Web API
- Scripting Languages like JavaScript
- Frontend: Angular7
- Automating business processes
- Integration with 3rd party systems
- Content management

Must have experience in BFSC domain.
Exp- Min 3yrs
Location- Pune
Mandatory Skills- Exp in powerBI/Tableau,
SQL
Basic Python


- We are looking for a versatile, highly professional, disruptive, and focused individual who pays attention to detail and has an eye for quality delivery. The individual must have team collaboration skills and be an active listener and communicator; someone who'd come not just with problems but suggestive solutions.
Candidate Profile
- Bachelors / Masters in Computer Science
- Excellent communication and presentation skills
- The candidate should also have knowledge of the industry and ability to work under pressure
- An indefatigable person with high self-esteem and perspicacious nature is that kind of person
- who will thrive in this role
Required Skills
- Must have worked in an environment where they know when to perform what kind of testing; say smoke, regression, integration, sanity
- Must have test plan, strategy, cases development experience.
- Knowledge on Android/iOS app testing (usage of Debugging tools relevant is added bonus)
- Must know to prioritize work items based on the business need
- Knows how to handle tough timelines situations and not compromise quality.
- Must have experience in product management methodology such as agilenon-process oriented environment
- Should have experience in any of the ALM tools such as TFS JIRA or even be open to build application reporting structure in excel.
- Analyzing the requirements from clients
- Analyzing and executing Test Cases
- Run Re-Tests and Regression Tests.
- Develop & Run Release Tests


STAGE’s vision is to provide the best video viewing experience for everyone on various devices from smartphones to tablets to smart TVs. We are looking for a Full Stack backed person who loves hacking around the code in multiple technologies and is obsessed with code quality and loves to strick balance between time and space complexity. Our aim is to build a scalable, low latency distributed system with RESTful APIs.
If you love challenges and problem solving, join us on our rollercoaster ride.
Roles and Responsibilities
- Own the Strategy, Roadmap, Execution, and Success for STAGE OTT product
- Take product ideas from ideation to implementation
- Develop backend services that expand the capabilities of our CMS for the content team
- Optimize the performance of our APIs
- Collaborate with Product and Design to iterate on our product
- Participate in design and code reviews
- Growth and Ownership mindset
- 1+ years of experience working in a Software Engineering role
- Strong foundation in programming, algorithms, and software application design
- Experience in Node.js Express and obsessed about optimizing Mongoose queries.
- Passionate about solving challenging problems and iterating quickly
- Previous experience in distributed systems, data processing and analytics is a plus
- Ability to extract, analyze and communicate data


- Measure the sales effectiveness efforts using data science/app/digital nudges.
- Should be able to work on the clickstream data
- Should be well versed and willing to work hands-on various Machine Learning techniques
Skills
- Ability to lead a team of 5-6 members.
- Ability to work with large data sets and present conclusions to key stakeholders.
- Develop a clear understanding of the client’s business issue to inform the best approach to the problem.
- Root-cause analysis
- Define data requirements for creating a model and understand the business problem
- Clean, aggregate, analyze, interpret data and carry out quality analysis of it
- Set up data for predictive/prescriptive analysis
- Development of AI/ML models or statistical/econometric models.
- Working along with the team members
- Looking for insight and creating a presentation to demonstrate these insights
- Supporting development and maintenance of proprietary marketing techniques and other knowledge development projects.


IntelliTicks is a product based startup based out of Gurugram. It is building an AI and ML driven conversational marketing and sales platform. We work on the latest technologies including Angular2, NodeJS, MongoDB, Meteor, AWS, Google Cloud etc.
Role & Responsibilities
- Work with Angular2, NodeJS, Meteor, and MongoDB as the stack to develop newer functionalities for our platform
- Deploy application on AWS/ Google Cloud infrastructure
- Monitor the application regularly and fix bugs
- Work with team to create scalable and robust infrastructure from experts
No. of positions available: 2
Skill(s) required : JavaScript, Node.js, Angular 2.0, Java



