- Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
- Mastermind creative ways to deliver an exceptional customer experience
- Developing and overseeing the implementation of customer service protocols
- Resolving complex customer problems or disputes in a professional manner
- Coaching and supporting team members to help them meet departmental goals
- Maintaining and documenting records of customer interactions for training purposes
- Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary
What you need to have:
- Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
- 5+ years prior experience in customer-facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
- Expertise in MS Excel, Word and PowerPoint
- Customer Handling Experience in Fintech Setup Mandatory
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject.
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude.
- Excellent problem-solving skills with deep attention to detail.
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptJob Description :
Java Full Stack Developer (Java + Angular) We are solving complex technical problems in the financial industry and need talentedsoftware engineers to join our mission and be a part of a global software development team. As a Java Full Stack Developer, you will be responsible for designing, developing, and maintaining enterprise applications using Java and Angular. You will collaborate with cross-functional teams to define, design, and ship newfeatures, and you will work closely with Architects to ensure the technical feasibilityof designs and implement them accordingly.
Required Skills: Exp. - 4 to 9 years. Experience in Core Java 8 and above, Spring (including Core, Web Mvc, Batch, Cloud etc). Extensive experience in developing enterprise-scale n-tier applications for financial domain. Should possess good architectural knowledge and be awareof enterprise application design patterns. Should be able to analyze, design, develop and test complex, low-latency clientfacing applications. Develop user interfaces for modern web applications using Angular.
JavaPlease check the below JD for Java based Automation testing openings and advise further.
We are looking for Automation testing QA with experience in Selenium+Java and API Automation (Rest API/SOAPUI/Karate/GraphQL API).
Experience Required: 4-14 years
Role: Senior Quality Engineer/Manager QA
Looking for automation experts who in addition to the expertise in the tools and techniques also have the knack to understand the business needs, ROI and accordingly create the automation strategy
Technical skills:
Must Haves
- Hands on experience of working with at least one of GUI based test automation tools for desktop and/or mobile automation. Experience on multiple tools will be added advantage
- Proficient in writing SQL queries
- Familiarity with process of test automation tool selection & test approach
- Experience in designing and development of automation framework and creation of scripts using best industry practices such as Page object model
- Integrate test suites into the test management system and custom test harness
- Understanding of SOAP and REST principles
- Thorough understanding of microservices architecture
- In-depth hands-on experience of working with at least one API testing tool like RestAssured, SOAP UI, NodeJS
- Hands-on experience working with Postman or similar tool
- Good Understanding of BDD, TDD methodologies and tools like Cucumber, TestNG, Junit or similar.
- Experience in defining API E2E testing strategy, designing and development of API automation framework • Working experience on build tools Maven / Gradle, Git etc.
Please share your resume if keen.
Go Programming (Golang)
NodeJS (Node.js)
KubernetesWe are looking for a Blockchain Developer with a focus on scaling best
practices, reducing engineer toil, and ensuring reliability and stability of the NST Blockchain Platform. This engineer will also work with all engineers to understand pain points and find a balance in the “now” vs the “future”, while also proposing foundational Blockchain. This individual will need to take into consideration performance, reliability, stability, and developer happiness to ensure that we are providing a world-class community-building experience for our internal team, external contributors, creators, and users.
Priorities can change in a fast-paced environment like ours, so this role
includes, but is not limited to the following:
1. At least 3+ years of work experience in blockchain related projects
(preferably enterprise blockchain)
2. Good knowledge in Hyperledger Fabric related projects.
3. Knowledge of Data Structures is preferred.
4. Good with either one of the programming languages: JavaScript or Golang
(preferably Golang)
5. Experience working with some DevOps tools like docker, docker-compose,
ansible. (Knowledge of Kubernetes is even better)
6. Experience working with both SQL & NoSQL Databases, DB Migration,
Disaster Recovery.
7. Should be able to manage a small team, in terms of work management,
coding sessions, code review.
8. Good communications skills.
9. Additional certification in either Hyperledger or Kubernetes is preferred.
React.jsAngularJS (1.x)
jQueryJavascript
Redux/FluxJob Brief
The job requires Sr Frontend Developer. This Developer is expected to have strong technical skills, work closely with the other team members in development and ability to work stand alone. Ability to work on a small team with minimal supervision, Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
Skills Requirement
- Bachelor’s degree in Computer Science or related field plus 3-5 Years of frontend relevant experience
- Familiarity with architecture styles/APIs (REST, RPC)
- Understanding of Agile methodologies
- Strong attention to detail
- Proficiency in HTML, CSS and Bootstrap
- Understanding of server-side CSS
- Strong knowledge of frontend scripting languages like JavaScript, jQuery, React js or Angular etc.
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Proficient understanding of cross-browser compatibility issues and ways to work around them
- Familiarity with browser testing and debugging
- Experience with responsive and adaptive design
- Experience with GitHub, Tortoise SVN Version Control
- Understanding of key design principles
- Strong attention to detail
- Knack for writing clean, readable, and easily maintainable code
- Sound analytical, problem-solving, and communication skills.
Responsibilities
- Translate application storyboards and use cases into functional applications
- Design, build and maintain efficient, reusable, and reliable code
- Ensure the best possible performance, quality, and responsiveness of applications
- Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
- Help maintain code quality, organization, and automatization
- Collaborating with coworkers to facilitate the creation of large, complex developments, as required.
- Reformulating existing code to ensure adherence to stipulated guidelines.
- Checking your code to detect and remedy errors and omissions.
- Testing your outputs to ensure that they are in excellent working order.
- Deploying developments and monitoring uptake by the target audience.
- Using clients' feedback to inform the creation of subsequent versions of each development.
- Remaining abreast of coding and technological changes that will impact your work.
React.jsJavascriptRedux/Flux
HTML/CSSTechnology- Reactjs, Redux, Html, CSS, Javascript
Experience- 3 to 7 years
Qualification- BCA, MCA, BSC.IT, MSC.IT, Btech.IT, Mtech.IT or Relevant Experience in the same field.
Notice Period- Immediate Joiner or Max in 15 days.
Salary- Good Hike on Current CTC.
Organization- LDT Technology
Company's website link- http://www.ldttechnology.com/
Location- Zirakpur [Mohali] near Chandigarh
Java• Experience with Core Java, J2EE, Spring, Hibernate, HTML/HTML5, JavaScript, Jquery, Web
Services.
• Understand and use Messaging Based Services techniques.
• Working knowledge with MySQL or similar SQL Databases.
• Strong knowledge in Object Oriented Concepts with Core Java.
• Good understanding and practical experience with Enterprise Java Concepts and
Methodologies.
• Good understanding of software development process in an agile environment.
• Excellent problem solving and troubleshooting skills.
• Solid coding practices including documentation, code reviews and unit testing.
• Knowledge of Grails, ReactJS, MongoDB and Junit will be an added advantage.
• Proficiency with database management is a plus.
• Experience with AWS infrastructure, e.g. S3, EC2, database services (RDS).
• Contribute to Production Support and debugging across the platform while working with other
software engineers.
• Strong experience with Application server development - Service layer patterns using Spring.
Specialized Skills:
• Excellent verbal and written communication in English.
• Ability to work in a fast-paced environment.
• Ability to multi-task on a regular basis.
• Ability to accept direction and complete work according to instruction.
• Strong analytical skills while maintaining attention to details.
• Innovative problem-solving techniques.
• Ability to organize, prioritize work, meet deadlines and work independently.
• Ability to handle multiple projects and activities in a timely manner.
• High Emotional Intelligence for an office environment.
• Experience working with office productivity tools; delivery assurance and/or industry standards
on deliverables.
• Experience working with administrative and/or workflow systems.
• Technical leadership of an engineering team to build, deploy, and support a reliable,
performant and scalable RESTful platform.
Professional Experience:
5-8 years’ experience
Qualification:
BE(CSE) B.Tech, M.Tech, M.Sc, B.Sc (IT), ME, M.Sc(CS), MCA
Perks:
• Monday to Friday – 5 Days work schedule
• Health insurance benefits
• Accidental and disability insurance benefits
• Opportunity to grow and promote from within
• Staff development activities
Do not apply if:
• Not having Experience in java, My SQL
• Not fluent in speaking, reading, writing English as this position requires fluent English languagebased communication
PHPJavascript
Python
Ruby on Rails (ROR)NodeJS (Node.js)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon