Assistant Manager/Manager -Query Resolution Unit

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.
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Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Job Title: MICE Sales Executive (Fresher)

Location: Gurugram

Looking for Immediate Joiners

Job Summary:

We are looking for enthusiastic and result-oriented MBA Freshers (Marketing/Sales preferred) who are interested in building their career in Corporate Sales (MICE). The role involves corporate cold calling, client visits, and generating business queries.

Key Responsibilities:

Conduct cold calling to corporates to introduce company services.

Visit corporates daily to generate MICE leads.

Maintain daily visit and calling reports.

Coordinate with internal teams for query processing and closure.

Follow up with clients for conversion and relationship building.

Eligibility Criteria:

MBA (Marketing/Sales) – Post Graduates

Excellent communication and presentation skills.

Confident, target-driven, and comfortable with field sales.

Willing to travel for corporate meetings.

Compensation & Benefits:

Fixed Salary + Attractive Incentives

About the job:

Job Title: QA Lead

Location: Teynampet, Chennai

Job Type: Full-time

Experience Level: 8+ Years

Company: Gigadesk Technologies Pvt. Ltd. [Greatify]

Website: www.greatify.ai

Company Description:

At Greatify.ai, we lead the transformation of educational institutions with state-of-the-art AI-driven solutions. Serving 100+ institutions globally, our mission is to unlock their full potential by enhancing learning experiences and streamlining operations. Join us to empower the future of education with innovative technology.

Job Description:

We are looking for a QA Lead to own and drive the quality strategy across our product suite. This role combines hands-on automation expertise with team leadership, process ownership, and cross-functional collaboration.

As a QA Lead, you will define testing standards, guide the QA team, ensure high test coverage across web and mobile platforms, and act as the quality gatekeeper for all releases.

Key Responsibilities:

● Leadership & Ownership

• Lead and mentor the QA team, including automation and manual testers
• Define QA strategy, test plans, and quality benchmarks across products
• Own release quality and provide go/no-go decisions for deployments
• Collaborate closely with Engineering, Product, and DevOps teams

● Automation & Testing

• Oversee and contribute to automation using Playwright (Python) for web applications
• Guide mobile automation efforts using Appium (iOS & Android)
• Ensure comprehensive functional, regression, integration, and smoke test coverage
• Review automation code for scalability, maintainability, and best practices

● Process & Quality Improvement

• Establish and improve QA processes, documentation, and reporting
• Drive shift-left testing and early defect detection
• Ensure API testing coverage and support performance/load testing initiatives
• Track QA metrics, defect trends, and release health

● Stakeholder Collaboration

• Work with Product Managers to understand requirements and define acceptance criteria
• Communicate quality risks, timelines, and test results clearly to stakeholders
• Act as the single point of accountability for QA deliverables

Skills & Qualifications:

● Required Skills

• Strong experience in QA leadership or senior QA roles
• Proficiency in Python-based test automation
• Hands-on experience with Playwright for web automation
• Experience with Appium for mobile automation
• Strong understanding of REST API testing (Postman / automation scripts)
• Experience integrating tests into CI/CD pipelines (GitLab CI, Jenkins, etc.)
• Solid understanding of SDLC, STLC, and Agile methodologies

● Good to Have

• Exposure to performance/load testing tools (Locust, JMeter, k6)
• Experience in EdTech or large-scale transactional systems
• Knowledge of cloud-based environments and release workflows.

Dot Net Developer

Location: Remote

Experience required: 2-15 years

Roles and Responsibilities:

In this role, you will be responsible for designing and developing enterprise-grade applications. As a member of the team, you will be expected to take ownership of individual platform components.

Key responsibilities include:

• Developing back-end web app applications.

• Creating servers and databases for functionality.

• Test and debug various applications

• Review and refactor code

• Designing and developing APIs.

• Strong understanding of relational databases

Basic Technical Qualifications

• 2+ years experience in building out enterprise-grade applications

Must have strong hands-on development experience in the following:

• .net framework (c#)

• .net core

• Exposing and consuming JSON-based RESTful services

• MongoDB, SQL

• Oops Concepts

• Troubleshooting abilities

• Experience with unit testing

• Familiarity with Agile methodologies

• Experience in the end-to-end release of highly reliable applications including development

• and testing

• Bachelor’s degree or equivalent in Computer Science/Software Engineering (or related fields).

Soft Skills

• Strong work ethic and dedication

• An aptitude and interest in both technology and business

• Excellent written and verbal communication skills are a must.

• Highly motivated and interested in following up on detailed business or technical issues

• and understanding the functional and technical impact of any change

• Willingness to take initiative and work independently

IT Sales Communication Skills Business Development Outsourcing

Mobile Development Software Marketing IT B2B Sales Application Development Client Servicing Software Sales Learning Management Web Development Software Solution Sales Client Relationship

Process: Xfinity
Job Mode: Work from Office
Designation: Inbound Sales Associate
Process Description: Inbound Sales Process

Quality Specification:

• Required A grade candidates
• Applicant must have Good / Average communication skills
• Only Graduates candidates can apply for this positions

• If applicant is fresher after graduation then he/she can apply for this job

Additional:

• Need Candidates from Delhi/NCR, ready to work in night shifts. Work from office
• Cab Facility in Odd Hours provided by company

Are you looking to work in the ecommerce space? Read on to know more.

Our client is a 360-degree boutique firm that provides single-point branding and eCommerce growth consulting to its clients. They have best-in-class professionals with a combined experience of over 40 years in Retail, Textiles, FMCG, Fashion, Consumer Durables and more. They create online brands for their clients through strategies like marketplace management, marketing, social media channels, and analytics that help planning and forecasting.

Currently, they are helping businesses from Fashion, Lifestyle and Personal technology to create a unique space in leading marketplaces like Amazon, Flipkart, Myntra, TataCliq etc. With over Rs.100 crores revenue generated through their 10000+ listings, the team is led by passionate entrepreneurs with a mission to simplify the digital market and e-commerce presence for all businesses.

As a Client Success Manager, you will be responsible for managing clients’ account end to end, including developing channel strategy, defining targeting, managing creative, setting up campaigns, measuring performance, and deriving insights.

What you will do:

• Taking complete ownership for a portfolio of accounts
• Understanding the client and their business from a holistic perspective
• Strategizing and creating a robust plan of action/ roadmap for clients
• Guiding a team of 2-3 people to work on client’s listings, reviews, account health and day to-day operations
• Tracking and driving the progress of various projects to ensure timely delivery
• Being responsible for all regular (and ad hoc) reporting and analysis
• Onboarding clients on multiple marketplaces by liaising with category managers at respective marketplaces
• Co-ordinating with various Marketplaces for solving queries and issues regarding the accounts
• Reviewing every account in the portfolio in complete detail to understand the current level of performance
• Being accountable for hitting goals and driving sustainable growth
• Preparing and presenting plans and results to the clients

• Minimum bachelors' degree in any field
• Strong analytical skills including Microsoft Excel
• Proactive, Team Player, requires good co-ordination and networking capabilities
• Good written communication skills and typing speed in English
• Self-motivated with passion for e-commerce
• Outstanding client handling & communication skills both written & verbal

We are searching for a smart, dynamic individuals who have a passion for coding and a strong will to learn to join our business development team and help us achieve our targets by selling our products through targetting pitching. To be successful in this role, you should have experience selling online products and work well in a team.

Responsibilities:

• Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls).
• Reach out to new customers and explain to them the benefits of Quikkloan services.
• Initiate repeat sales by follow up phone calls from existing customers.
• Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
• Achieve sales targets by new customer acquisition and ensure growth / revenue from existing customers.
• Adhere to quality standards and processes within defined metrics.

Locus is a global decision- making platform in the supply chain that uses deep learning and proprietary algorithms to provide route optimization, real-time tracking, insights and analytics, beat optimization, efficient warehouse management, vehicle allocation and utilization, intuitive 3D packing and measurement of packages. Locus automates human decisions required to transport a package or a person, between any two points on earth, delivering gains along efficiency, consistency, and transparency in operations.

Locus, which has achieved a peak of 1 million orders processed in a day (200,000 orders an hour) and is trained & tested on over 100 million+ order deliveries, works in 75 cities across the globe. Locus works with several large-scale market leaders like Urban Ladder, Tata Group of Companies, Droplet, Licious, Rollick, Lenskart, other global FMCG, pharma, e-commerce, 3PL and logistics conglomerates.

Locus is backed by some of the biggest names in the market and recently raised $22 MN in Series B funding and also $4 Mn in a pre-Series B round. Earlier, In 2016, Locus raised $2.75 Mn (INR 18.3 Cr) in a Series A funding.

Locus was started by Nishith Rastogi and Geet Garg, two ex-Amazon engineers on a mission to democratize logistics intelligence for businesses across industries. Nishith was profiled by Forbes Asia in their ’30 Under 30’ 2018 list. Geet, on the other hand, holds a dual degree (BTech and MTech) in Computer Science and Engineering from the Indian Institute of Technology. Our team constitutes of engineers from Indian Institute of Technology and Birla Institute of Technology & Science- Pilani, and Data Scientists with PhDs from Carnegie Mellon University and Tata Institute of Fundamental Research. Our multifaced product and business team is led by senior members from Barclays, Google & Goldman Sachs with immense operational execution experience.

Job Description

• Design & implement backend APIs at Locus.sh
• Mentor junior developers technically.
• Actively work to reduce tech debt in the Locus backend
• Work towards more stability & scalability of the backend
• Tech stack - Java, AWS, Aurora etc.

Eligibility

• 4-8 years of product company experience
• OOP implementation experience. Programming language does not matter, We use Java internally but have hired folks from non Java background.
• Hands on experience in SQL, Dynamo DB, Postgres etc preferred.
• Prior experience building REST APIs
• Advanced understanding of AWS stack
• Prior knowledge of solving problems at scale.

Perks:

• Healthy catered meals at office
• You decide your own Work From Home (WFH) and Out Of Office (OOO)
• Pet-friendly - bring your pets to the office any day. Locus family already has a Rottweiler and a Beagle