- Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
- Mastermind creative ways to deliver an exceptional customer experience
- Developing and overseeing the implementation of customer service protocols
- Resolving complex customer problems or disputes in a professional manner
- Coaching and supporting team members to help them meet departmental goals
- Maintaining and documenting records of customer interactions for training purposes
- Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary
What you need to have:
- Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
- 5+ years prior experience in customer-facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
- Expertise in MS Excel, Word and PowerPoint
- Customer Handling Experience in Fintech Setup Mandatory
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject.
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude.
- Excellent problem-solving skills with deep attention to detail.
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to prototyping, design, development, testing, training, and deployment.
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If Interested kindly share your updated resume on 82008 31681
Position Title: Admission Counselor
Job Location: Jodhpur.
Experience: min 3 years of experience in the educational field only
*Only Female candidates are required for this position*
Job Summary:
As an Admission Counselor, you will be responsible for recruiting, advising, and admitting prospective students to the institution. You will serve as a liaison between the institution and potential students, guiding them through the admissions process and providing information about academic programs, campus life, financial aid, and other relevant topics. Your goal will be to attract a diverse and qualified pool of female applicants and ensure a seamless transition from application to enrollment.
Key Responsibilities:
- Represent the institution at high schools, college fairs, and community events to promote programs and opportunities.:
- Provide personalized guidance to prospective students, addressing their questions and concerns about academic programs, admissions requirements, and campus resources.
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- Cultivate positive relationships with high school counsellors, community organizations, and other stakeholders to promote the institution and foster partnerships.
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Qualifications:
- Bachelor's degree in education, counselling, marketing, or a related field (Master's degree preferred).
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Additional Requirements:
- Willingness to travel occasionally and work flexible hours, including evenings and weekends, to accommodate recruitment events and deadlines.
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Mandatory skills:
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PSQs:
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Whom will you work with?
You will work with a top-notch tech team and report to the engineering head.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
We are
Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
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Full Stack Developer - Averlon