
- Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
- Mastermind creative ways to deliver an exceptional customer experience
- Developing and overseeing the implementation of customer service protocols
- Resolving complex customer problems or disputes in a professional manner
- Coaching and supporting team members to help them meet departmental goals
- Maintaining and documenting records of customer interactions for training purposes
- Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary
What you need to have:
- Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
- 5+ years prior experience in customer-facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
- Expertise in MS Excel, Word and PowerPoint
- Customer Handling Experience in Fintech Setup Mandatory
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject.
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude.
- Excellent problem-solving skills with deep attention to detail.

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What is the role?
This role is for a passionate and meticulous Test Engineer, with a strong focus on ensuring a better customer experience through the hands-on implementation of QA best practices.
Key Responsibilities
- Designing test strategies, covering functional and non-functional requirements, planning, execution, reporting, and automating
- 100% automation accountability
- Multitask on release deliverables, customer issues, stakeholder management
- Ensuring traceability matrix processes between requirements, test design, and test cases artifacts to achieve 100% customer requirements coverage
- Plan and achieve code coverage targets via test design and test automation
- Prompt and meticulous in reporting the status of ongoing tasks/deliverables
- Challenging the status-quo, responding to opportunities/organization needs, showing proactive accountability with a strong focus on fundamentals of Test engineering
What are we looking for?
Mandatory skills:
- Deep understanding of SaaS/Web-based applications/ Micro Services architecture
- Strong in fundamentals of Functional and Non-functional testing concepts (Reliability, Stress, Load, Limits, Performance, Scalability, Usability, Security, Configuration/Compatibility, ad-hoc, etc.)
- Automation :
Selenium (Java) OR
API testing (Jmeter, RestAssured) - SDLC, STLC (Agile), JIRA, Defect Life Cycle
- At least 5+ years of experience in tech product companies.
- BE/BTech/MTech graduate
Pre Screening Questions?
PSQs:
- Are you willing to work as a 100% hands-on Individual Contributor?
- Do you have hands-on experience in test design strategies, covering both Functional and Non-functional testing?
- How many years of hands-on automation experience do you have?
- Please specify scripting languages and tools.
- Are you flexible to work from the office (Bangalore) as and when needed, in a hybrid model?
Whom will you work with?
You will work with a top-notch tech team and report to the engineering head.
Responsibilities :
- Work with development teams and product managers to ideate software solutions.
- Develop and maintain scalable software solutions with Ruby on Rails as the core technology stack.
- Develop strong analytical and problem-solving skills to tackle challenges in development.
- Utilize Docker containers for efficient environment management and deployment.
- Test software to ensure responsiveness and efficiency.
- Implement and maintain database solutions in MySQL and PostgreSQL
- Test and ensure that the application works correctly across different browsers and devices.
- Build and optimize user interfaces using React.js with a focus on performance and user experience.
- Integrate multiple data sources and databases into one system
- Ensure robustness, performance, and security of the applications.
- Take full responsibility for project deliverables from conception to deployment.
- Design user-side and server-side architecture.
- Maintain code integrity and organization, including performing code reviews and enhancing code quality.
Requirements :
- Demonstrable skills with Node.js and React.js, building and maintaining complex solutions.
- Experience with Docker and containerized environments.
- Strong knowledge of MySQL and/or PostgreSQL.
- Excellent debugging and problem-solving skills.
- Capacity to work effectively both as an individual contributor and within a collaborative team environment.
- Eagerness to take full ownership of deliverables, ensuring high-quality outputs.
- Great attention to detail Organizational skills.
Qualifications :
- Internship or 6 months experience as a full stack developer working with ruby on rails.
- Experience developing and deploying dynamic and responsive web applications.
- Strong communication skills, detail-oriented mindset, and a passion for delivering high-quality software.
- A bright and passionate mind with relevant prior experience in web development (frontend, backend and database management) is welcome to apply.
- Ability to thrive in a fast-paced work environment, adapting to varying demands with resilience.
🚀 Exciting Opportunity for Dot Net Developer in Gurgaon! Join Our Dynamic Team!
Hello,
I hope this message finds you well! We are currently on the lookout for a talented and experienced Dot Net Developer to join our team in Gurgaon. If you are passionate about backend development, have a strong command over technologies like C#, .NET Core, and API Gateways, and boast 5+ years of relevant experience, we want to hear from you! Immediate joiners are preferred.
🌟 Key Skills:
- Dot Net Core
- Rest API
- C#
🚀 Job Details:
- Role: Dot Net Developer
- Experience: 5+ Years
- Location: Gurgaon
- Availability: Immediate joiners
Responsibilities:
As a Dot Net Developer at our organization, you will:
- Utilize 5+ years of backend development expertise to deliver high-quality solutions.
- Showcase proficiency in C#, .NET Core, and API Gateways to build scalable and efficient applications.
- Navigate technologies like REST, OAuth, Rabbit MQ, and the Microsoft ecosystem with ease.
- Manage databases such as Oracle, SQL lite, PostgreSQL, etc. ensuring optimal performance.
- Demonstrate expertise in microservices architecture, and any experience with Azure cloud is a significant advantage.
- Apply OOPS and SOLID design principles along with various design patterns to ensure robust and maintainable code.
- Engage in Test Driven Development using tools like NUnit and SonarQube, ensuring the highest code quality.
- Collaborate effectively with cross-functional teams, fostering a culture of innovation and continuous improvement.
If you are ready to take on new challenges and contribute to cutting-edge projects, we want to hear from you!
Join us on this exciting journey of innovation and growth. Your skills are the missing piece to our puzzle!
#DotNetDeveloper #JobOpportunity #TechInGurgaon #JoinOurTeam #InnovationInTech #DotNetCore #APIDevelopment #CSharp #BackendDevelopment
Role: Project Manager
Experience: 8-10 Years
Location: Mumbai
Company Profile:
Exponentia.ai is an AI tech organization with a presence across India, Singapore, the Middle East, and the UK. We are an innovative and disruptive organization, working on cutting-edge technology to help our clients transform into the enterprises of the future. We provide artificial intelligence-based products/platforms capable of automated cognitive decision-making to improve productivity, quality, and economics of the underlying business processes. Currently, we are rapidly expanding across machine learning, Data Engineering and Analytics functions. Exponentia.ai has developed long-term relationships with world-class clients such as PayPal, PayU, SBI Group, HDFC Life, Kotak Securities, Wockhardt and Adani Group amongst others.
One of the top partners of Data bricks, Azure, Cloudera (leading analytics player) and Qlik (leader in BI technologies), Exponentia.ai has recently been awarded the ‘Innovation Partner Award’ by Qlik and "Excellence in Business Process Automation Award" (IMEA) by Automation Anywhere.
Get to know more about us at http://www.exponentia.ai and https://in.linkedin.com/company/exponentiaai
Role Overview:
· Project manager shall be responsible to oversee and take responsibility for the successful delivery of a range of projects in Business Intelligence, Data warehousing, and Analytics/AI-ML.
· Project manager is expected to manage the project and lead the teams of BI engineers, data engineers, data scientists and application developers.
Job Responsibilities:
· Efforts estimation, creating a project plan, planning milestones, activities and tracking the progress.
· Identify risks and issues. Come up with a mitigation plan.
· Status reporting to both internal and external stakeholders.
· Communicate with all stakeholders.
· Manage end-to-end project lifecycle - requirements gathering, design, development, testing and go-live.
· Manage end-to-end BI or data warehouse projects.
· Must have experience in running Agile-based project development.
Technical skills
· Experience in Business Intelligence Data warehousing or Analytics projects.
· Understand data lake and data warehouse solutions including ETL pipelines.
· Good to have - Knowledge of Azure blob storage, azure data factory and Synapse analytics.
· Good to have - Knowledge of Qlik Sense or Power BI
· Good to have - Certified in PMP/Prince 2 / Agile Project management.
· Excellent written and verbal communication skills.
Education:
MBA, B.E. or B. Tech. or MCA degree
PHP Developer Responsibilities:
- Conducting analysis of website and application requirements.
- Writing back-end code and building efficient PHP modules.
- Developing back-end portals with an optimized database.
- Troubleshooting application and code issues.
- Integrating data storage solutions.
- Responding to integration requests from front-end developers.
- Finalizing back-end features and testing web applications.
- Updating and altering application features to enhance performance.
PHP Developer Requirements:
- Bachelor’s degree in computer science or a similar field.
- Knowledge of PHP web frameworks including Yii, Laravel, and CodeIgniter.
- Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
- Understanding of object-oriented PHP programming.
- Previous experience creating scalable applications.
- Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
- Ability to project manage.
- Good problem-solving skills.
Looking for a AWS Architect for our client branch in Noida
Experience: 8+ years of relevant experience
Location: Noida
Notice period : Immediate to 30 days joiners
Must have: AWS, Spark, Python, AWS Glue, AWS S3, AWS Redshift, Sage Maker, AppFlow, Data Lake Formation, AWS Security, Lambda, EMR, SQL
Good to have:
Cloud Formation, VPC, Java, Snowflake, Talend, RDS, Data Bricks
Responsibilities:
- Mentor Data Architect & Team and also able to Architect and implement ETL and data movement solutions like ELT/ETL/Data pipelines.
- Apply industry best practices, security, manage compliance, adopt appropriate design patterns etc
- Able to work and manage tests, monitors, manage and validate data warehouse activity including data extraction, transformation, movement, loading, cleansing, and updating processes.
- Able to code, test and dataset implementation and maintain and define data engineering standards
- Architect, Design and implement database solutions related to Big Data, Real-time/ Data Ingestion, Data Warehouse, SQL/NoSQL
- Architect, Design and implement automated workflows and routines using workflow scheduling tools
- Identify and Automate to optimize the performance.
- Conduct appropriate functional and performance testing to identify bottlenecks and data quality issues.
- Be able to implement slowly changing dimensions as well as transaction, accumulating snapshot, and periodic snapshot fact tables.
- Collaborate with business users, EDW team members, and other developers throughout the organization to help everyone understand issues that affect the data warehouse.
We have a permanent opening for a Java Developer with one of our product based IT client.
Position: Java Full Stack Developer
Job Location: Gurgaon
Job Description-
Must have at least 3 years of 4experience in the following technologies:
- Java
- Angular, HTML, CSS, Javascript
- Micoservices (not mandatory)
Key Job Functions/Requirements:
- Developing front end website architecture.
- Designing user interactions on web pages.
- Developing back-end website applications.
- Creating servers and databases for functionality.
- Ensuring cross-platform optimization for mobile phones.
- Ensuring responsiveness of applications.
- Working alongside graphic designers for web design features.
- Seeing through a project from conception to finished product.
- Designing and developing APIs.
- Meeting both technical and consumer needs.
- Staying abreast of developments in web applications and programming languages.
📌 Knowledge of development technologies including HTML, JavaScript, JQuery, AJAX, and CSS.
📌 Knowledge of Microsoft.NET/ C#, If not Ready to learn
📌 Comprehensive understanding of object-oriented and service-oriented application development techniques and theories.
📌 Internally motivated, able to work proficiently in a team environment.
📌 The candidate should be ready to learn multiple technologies.
We are looking for someone who:
- has 1+ years of professional software engineering experience.
- is familiar with the paradigms of functional programming
- is familiar with at least one FP language (Haskell, Scala, OCaml, etc.)
- has the ability to participate in entire product development life-cycle
- is self motivated to learn new technologies
- can play leadership role in terms of coming up with solutions










