
- Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
- Mastermind creative ways to deliver an exceptional customer experience
- Developing and overseeing the implementation of customer service protocols
- Resolving complex customer problems or disputes in a professional manner
- Coaching and supporting team members to help them meet departmental goals
- Maintaining and documenting records of customer interactions for training purposes
- Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary
What you need to have:
- Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
- 5+ years prior experience in customer-facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
- Expertise in MS Excel, Word and PowerPoint
- Customer Handling Experience in Fintech Setup Mandatory
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject.
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude.
- Excellent problem-solving skills with deep attention to detail.

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We are seeking an experienced Data Scientist to join our data-driven team. As a Data Scientist, you will work with large datasets, apply advanced analytics techniques, and build machine learning models to provide actionable insights that drive business decisions. You will collaborate with various teams to translate complex data into clear recommendations and innovative solutions.
Key Responsibilities:
- Analyze large datasets to identify trends, patterns, and insights that can inform business strategy.
- Develop, implement, and maintain machine learning models and algorithms to solve complex problems.
- Work closely with stakeholders to understand business objectives and translate them into data science tasks.
- Preprocess, clean, and organize raw data from various sources for analysis.
- Conduct statistical analysis and build predictive models to support data-driven decision-making.
- Create data visualizations and reports to communicate findings clearly and effectively to both technical and non-technical teams.
- Design experiments and A/B testing to evaluate business initiatives.
- Ensure the scalability and performance of data pipelines and machine learning models.
- Collaborate with engineering teams to integrate data science solutions into production systems.
- Continuously stay updated with the latest developments in data science, machine learning, and analytics technologies.
We are a digital first, multi-brand consumer goods company owned and operated under one house, with each of its brands working together toward one mission: To help Indians lead more fulfilling lives surrounded by wellness and grace.
The founders of Mosaic, Revant and Dhyanesh have more than a decade of experience building, advising and investing in consumer brands. This has allowed them to understand the Indian consumer in a level of detail about their health, habits, and more.
The business is creating a family of purposeful brands with products that solve a particular
problem for a small segment of people. Each brand provides the essentials to make an individual segment of people lead a graceful life full of purpose and wellbeing. Each brand offers high quality, responsibly-made products that are inviting and easy to use, paired with access to ongoing guidance and support.
Role
As the lead for the frontend development team, you will be the sole owner of the
entire FE development cycle for our consumer facing web products in ReactJS. Also, you will be responsible for shaping up the entire system for scale and collaborating intensively with the backend and design teams to create the best consumer experiences. You would also need to control the mobile app development lifecycle on ReactNative.
Responsibilities
- Overlook development of all user-facing products in React
- Build reusable components and front-end libraries for future use
- Translate designs and wireframes into high quality code
- Optimize components for maximum performance across a vast array of web-capable devices and browsers
- Focus on code maintainability and performance of application
- Provide technical advice and assists in solving programming problems
- Use Server Side Rendering when applicable
- Enhance SEO, Analytics and overall frontend architecture for better performance
Requirements
- 4+ years of experience building frontend for consumer facing products
- 2+ years on ReactJS for consumer facing products
- 1+ years of Team Lead/Management experience
- Thorough understanding of architecting the frontend system with Server Side Rendering
- Good foundation in design and a knack for designing interactions and elegant interfaces
- Has led a mobile development effort on ReactNative
- Understands app development cycle
- Experience with NodeJS for Server Side Rendering/coordinating with the backend team for API requirements
- Must come up with caching solutions where required to speed up the website load speed and improve customer experience
About Kiru:
Kiru is a forward-thinking payments startup on a mission to revolutionise the digital payments landscape in Africa and beyond. Our innovative solutions will reshape how people transact, making payments safer, faster, and more accessible. Join us on our journey to redefine the future of payments.
Position Overview:
We are searching for a highly skilled and motivated DevOps Engineer to join our dynamic team in Pune, India. As a DevOps Engineer at Kiru, you will play a critical role in ensuring our payment infrastructure's reliability, scalability, and security.
Key Responsibilities:
- Utilize your expertise in technology infrastructure configuration to manage and automate infrastructure effectively.
- Collaborate with cross-functional teams, including Software Developers and technology management, to design and implement robust and efficient DevOps solutions.
- Configure and maintain a secure backend environment focusing on network isolation and VPN access.
- Implement and manage monitoring solutions like ZipKin, Jaeger, New Relic, or DataDog and visualisation and alerting solutions like Prometheus and Grafana.
- Work closely with developers to instrument code for visualisation and alerts, ensuring system performance and stability.
- Contribute to the continuous improvement of development and deployment pipelines.
- Collaborate on the selection and implementation of appropriate DevOps tools and technologies.
- Troubleshoot and resolve infrastructure and deployment issues promptly to minimize downtime.
- Stay up-to-date with emerging DevOps trends and best practices.
- Create and maintain comprehensive documentation related to DevOps processes and configurations.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience as a DevOps Engineer or in a similar role.
- Experience configuring infrastructure on Microsoft Azure
- Experience with Kubernetes as a container orchestration technology
- Experience with Terraform and Azure ARM or Bicep templates for infrastructure provisioning and management.
- Experience configuring and maintaining secure backend environments, including network isolation and VPN access.
- Proficiency in setting up and managing monitoring and visualization tools such as ZipKin, Jaeger, New Relic, DataDog, Prometheus, and Grafana.
- Ability to collaborate effectively with developers to instrument code for visualization and alerts.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and teamwork skills.
- A proactive and self-motivated approach to work.
Desired Skills:
- Experience with Azure Kubernetes Services and managing identities across Azure services.
- Previous experience in a financial or payment systems environment.
About Kiru:
At Kiru, we believe that success is achieved through collaboration. We recognise that every team member has a vital role to play, and it's the partnerships we build within our organisation that drive our customers' success and our growth as a business.
We are more than just a team; we are a close-knit partnership. By bringing together diverse talents and fostering powerful collaborations, we innovate, share knowledge, and continually learn from one another. We take pride in our daily achievements but never stop challenging ourselves and supporting each other. Together, we reach new heights and envision a brighter future.
Regardless of your career journey, we provide the guidance and resources you need to thrive. You will have everything required to excel through training programs, mentorship, and ongoing support. At Kiru, your success is our success, and that success matters because we are the essential partners for the world's most critical businesses. These companies manufacture, transport, and supply the world's essential goods.
Equal Opportunities and Accommodations Statement:
Kiru is committed to fostering a workplace and global community where inclusion is celebrated and where you can bring your authentic selfbecause that's who we're interested in. If you are interested in this role but don't meet every qualification in the job description, don't hesitate to apply. We are an equal opportunity employer.

We are Urgently Hiring for Senior Software Engineer( Dot Net Developer )
Skills Required :
BS degree in Computer Science, or Math or Engineering or equivalent
At least 5 years of application development experience in C#, http://asp.net/" target="_blank">ASP.Net and SQL Server.
Demonstrated ability to write SQL queries and use of Microsoft SQL Server database tables and
connectivity.
A strong background in programming
Must be proficient in the following languages and technologies
o .NET
o C#, http://asp.net/" target="_blank">ASP.Net, MVC
o SQL Server 2016
o JavaScript, jQuery
o .NET Core
Experience with JIRA
Familiarity with design patterns
Work experience in Agile development methodology
Strong communication and collaboration skills
Detail-orientated, “get it done” attitude and proactivity
Willingness to have fun and work as part of an international and diverse team
Roles and Responsibilities –
The position offered is of a Senior Product Manager.
1. Business Vision:
a. Understanding the vision and related requirements of the product.
b. Evaluate the vision against metrics like pricing, risk, revenue etc.
c. Evaluate the business metrics associated.
d. Converting the business vision into a product/product feature which achieves the decided metrics.
e. Building a product roadmap in relevance to business objectives.
2. GTM Strategies:
a. Making B-Plan for Go to market strategies.
b. Evaluating numbers associated to the product and hence the pricing and revenue.
c. Create user personas w.r.t STP of the module.
3. New Product/Module Development:
a. Creating Wireframes
b. Defining details and flows of the module.
c. Defining the UX of the module.
d. Identifying the corner cases and handling them through alternatives.
e. Measuring the impact on existing flows.
4. Enhancements:
a. Creating features to empower the existing systems against defined metrics.
b. Wireframing, User flow diagrams and UX definition.
c. Identifying the corner cases and handling them through alternatives.
d. Measuring the impact on existing flows.
5. Documentation:
a. Translating the requirements and cases in Product Requirement Documents.
b. Creating User Stories.
6. Report Tracking and Decision Making:
a. Track whatever is build.
b. Measure the performance of the existing system.
c. Evaluate the quantum of impact to the metrics, defined against a feature.
By and Large, whatever happens in the product, for the product, and across the product is taken care of by the Product Manager and team.
Desired Abilities and Aptitude
1. A problem-solver who accepts every challenge as an opportunity to learn more and a window of improvement.
2. A persistent brain, that keeps up the struggle until the issue is resolved.
3. Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends.
4. Thrives in a cross-functional and fast paced environment.
5. Strong communication skills.
6. Ready to roll up sleeves to spend time designing UI, analyzing data, setting up quality processes and guardrails.
7. A candidate who loves playing around data. One who depends on data for building up his product.
8. Basic knowledge of platforms like Google Analytics and Firebase is a great plus.
Above all, one must be sharp and possess immense zeal of making a world-class product and do whatever it takes for it. A product is the baby of a product manager and each member of our product team must feel the same way and act accordingly.
What we assure you other than your CTC
1. A super healthy learning environment where you would have the liberty of putting up your ideas and experiment around them.
2. A classic niche business segment where you would be having the opportunity of playing around the most trendy ideas, a product can have.
3. Working with an advanced technology product that would never restrict you as a product manager in terms of introducing a functionality.
4. A super active, energetic and super friendly tech team that not only develop awesome products but also helps you with deep technical architecture as and when needed.
Excited? You would feel this excitement each day working for Netway India, AstroYogi. We are growing each day and we need you to ensure it becomes higher each day.
- Ability to work independently under minimal direction with strong work ethic
- Team handling experience is a must
Responsibilities and Duties
- Contributing to product strategy and defining what we should build and why
- Conducting research, performing measurements and determining the value of features in the pipeline to determine selection and prioritization
- Reviewing product analytics to arrive at relevant business conclusions concerning various features
- Optimizing flows of features to increase transaction completion rates
- Competition review, comparison and analysis
- Guide user experience design planning and delivery with the UX team
- Write product requirements and user stories for features and enhancements
Qualifications and Skills –
- MBA/ B.Tech with at least 3- 4 years of Product Management experience.
- Good understanding of Google Analytics, Google Admob & Adsense also preferred.
- Good understanding of UI and UX best practices.
- E-commerce/ Startup experience preferred
Candidates from E-commerce/ Startup experience preferred
CTO / Head of Engineering
About our Client
Our client is a B2B2C tech firm backed by India’s largest retailer and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech
It aims to become one app to manage all your brands loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.
The company currently powers closed-loop loyalty programs for all different brands under its parent retail group. Currently, it has 20Mn+ registered customers and 3Mn MAU across 8 brands. Its vision is to be at the center of D2C Brands and the consumer consumption ecosystem
Role description:
We are looking for a competent CTO (Chief Technology Officer) who will be our first technology go-to expert and play an integral role in setting the company’s strategic direction, development and future growth. In this position, you will oversee our overall technology development and technology utilization plan to manage all information technology resources of our company.
Key Responsibilities
- CTO will be leading, building, and operating exciting products with a passionate team.
- We are looking for someone who has developed and deployed software with a strong focus on end-user experience. We are seeking someone with a proven track record of shipping web scalable products.
- The ideal candidate will have a track record of building and delivering cloud solutions with delightful consumer experiences, combined with ease of implementation/reliability.
- Experience with massively scalable distributed compute product architectures.
- Experience with micro services-oriented architectures, Experience with scaling Big Data infrastructure.
- Experience delivering platform technology and creating an ecosystem of applications and services across multiple verticals and solution offerings
- Experience successfully scaling technology infrastructure to support rapid customer /data growth.
- Experience with fast-paced, rapidly-iterating, design-forward, product-focused companies.
- "Roll-up-your-sleeves" entrepreneurial, start-up attitude, team player with record of leading and mentoring employees
Candidate Experience: Desired skills
- He/she should have prior work experience of 7-12 years on large-scale mobile app products and can rapidly familiarize yourself with complex products
- Have inclination to learn and build new age products with blockchain and web3 tech
- Strong track record of being able to develop and set release plans, track deadlines, deliverables, resource allocations, issues/risks and create mitigation strategies as needed to deliver a quality product on time
- Strong technical and architecture skills in wide areas of platform engineering with proven ability to dive deep in any area as needed.
- Extensive experience with eCommerce platforms, cloud systems, payment solutions, digital marketing technology, automation, and multi-device development is required; AWS experience is a strong plus
- Experience managing Small teams and remote teams is a strong plus
- Competent in driving a culture of continuous learning to improve technology and remove roadblocks that hold the team back.
Why is this a great opportunity for the right candidate :
- Experienced founding team
- Backed by Future Group which gives an edge over working with different D2C and traditional brands ecosystem which is necessary to win in this market
- Existing app customer base of 20Mn registered and 4-5 Mn MAU + which gives us a head start and starting customer base of FuturePay necessary for pivoting the product to Carrot as described earlier
- Right to win - The founding team knows the business & its secrets inside out. We are starting with a significant head start and a precise plan of action
- Barriers to entry - This is a specialized play with natural barriers to entry, allowing for significant value creation for all equity holders
- Exposure to all aspects of company building - exposure to investors, fund-raising, decision making, building the team & culture
- All of the above perks of joining a high potential company very early, along with a competitive market salary.
Regards
Team Merito
Its a Full Time Position with our client
Date of Joining: Immediate Joiners (within 7-10 Days)
Work Location: Hyderabad
Experience Level : 6-10 Years
Mandatory Skills: WebAPI, Angular 4+ , MVC and SQL
Job description:
•Expertise in Web API is most preferable.
•Good experience needed in Angular 4+ implementation.
•Must have very good exposure and experience working with C#,ASP.Net, MVC, Entity Framework, Web Service, Java Script, jQuery and SQL Server.
•Strong Knowledge of software implementation best practices.
•Strong experience in debugging and working with n-tier architecture (UI, Business layer and Data Access layer) along some experience with service oriented architectures(SOA)
•Ability to design and optimize SQL server stored procedures.
•Solid understanding of object oriented programming (OOP).
•Experience using version control (Git/Subversion)
•Experience using Jira and Confluence
•Develop and enhance new and existing software applications
•Mentor and train other team members
•Gain knowledge of the Energy Industry
•Provide documentation and training on the solution
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Reviewing and analyzing system specifications
- Collaborating with Software Engineers
- Executing test cases (manual or automated) and analyze results
- Reporting bugs and errors to development teams
- Helping troubleshoot issues
- Conducting post-release/ post-implementation testing
- Working with cross-functional teams to ensure quality throughout the software development life-cycle.
What you need to have:
- Proven experience as a Quality Assurance Tester or similar role
- Experience in project management and QA methodology
- Familiarity with Agile frameworks and regression testing is a plus
- Ability to document and troubleshoot errors
- Working knowledge of JIRA and SQL
- Excellent communication skills
- Attention to detail
- Analytical mind and problem-solving aptitude
- Strong organizational skills
- Self motivated and ready for a challenge
- Passion to learn and to Grow
- Team member with excellent communication skills.
- A desire to learn new skills and technologies
- The ability to seek solutions independently
- The drive to work in a fast-paced environment
Role Description:
As a QA Engineer for all applications at Radiusagent (both web and mobile), you will conduct comprehensive black box QA testing. You will help engineers and customer service representatives triage difficult bugs, build reproducible test cases and investigate complex issues
Responsibilities
-
Independently utilize innovative test methodologies to develop test plans and test strategies.
-
You will help design, develop and execute automation scripts. (Appium/Selenium) and extend the automation library and framework.
-
You will be working on Selenium/Appium.
-
You will be involved in DB testing ( SQL)
-
You will work efficiently in a multi-project agile environment
-
You will be working on performance, security and scalability testing
-
You will be working on troubleshooting apps using analytics data, crash reports, and user error reports.
Candidates shortlisted in machine test will have to fill the Job Application Form shared by us & go for final interview round with Software Department Head







