
- Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
- Mastermind creative ways to deliver an exceptional customer experience
- Developing and overseeing the implementation of customer service protocols
- Resolving complex customer problems or disputes in a professional manner
- Coaching and supporting team members to help them meet departmental goals
- Maintaining and documenting records of customer interactions for training purposes
- Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary
What you need to have:
- Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
- 5+ years prior experience in customer-facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
- Expertise in MS Excel, Word and PowerPoint
- Customer Handling Experience in Fintech Setup Mandatory
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject.
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude.
- Excellent problem-solving skills with deep attention to detail.

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What you'll do
You will work collaboratively in small teams and iteratively through design and development to deliver fully functioning web-based and mobile applications. In this role, you will employ agile methodologies to quickly provide our consultants with the solutions they need. You will help combine the latest open source technologies together with traditional Enterprise software products. You will be a core member of the team with responsibilities that range from driving the architecture design and technology decisions for shaping the next generation products for various internal teams to ensure that we stay on the leading edge of technology. You will also be responsible for leading multiple development teams while delivering the best in class enterprise-grade software solutions across a breadth of different platforms and technologies.
Full-stack
ONLY APPLY IF:
- Experience required: 3+ years
- Immediate joiners are needed
- Work location: Hyderabad, Telangana (currently work from home)
- Salary: INR 12LPA - 19LPA (negotiable as per your experience and expertise)
Job Responsibilities:
- Building interactive consumer data from multiple systems and RESTfully abstracting to the UI through a Node.js backend
- Define code architecture decisions to support a high-performance and scalable product with a minimal footprint
- Address and improve any technical issues
- Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant, and efficient systems
- In-depth knowledge of #NodeJS, #ExpressJS or #Restify
- Experience implementing applications using Angular 2or React
- Experience creating front end applications using HTML5, Angular, LESS/SASS
- Hands-on experience with JavaScript Development on both client and server-side
- Experience with modern frameworks and design patterns, minimum one-year experience with #MEAN Fullstack paradigm
- Setting up reusable UI and tooling & best practices for the dev team.
- Identify bottlenecks and improve the application performance.
Fretron Pvt. Ltd. - A SaaS-based logistical organization. We are one of the fastest-growing start-ups founded by visionary industry veterans having a combined experience of 35 years with a vision of creating the most comprehensive cloud-based logistics tech and transportation management platform. Using our logistics automation platform, we are helping several major companies to cut down their freight cost, increase order and load management efficiency, reduce delays and gain end-to-end visibility into their Logistics operations. Our customers include companies Like Jindal Saw, V-Mart Retail, Exide Industries, Century Ply, Shayam Steel, etc.
Direct Response Copywriter:
The Direct Response Copywriter is responsible for creating compelling and effective copy for B2B SaaS-based marketing campaigns. This includes crafting email and social media copy, as well as writing landing page copy and other promotional materials. The ideal candidate will have experience writing direct response copy and a proven track record of increasing conversion rates. The Direct Response Copywriter will work closely with the marketing team to develop and implement successful campaigns.
Conversion Copywriter:
The Conversion Copywriter is responsible for writing persuasive and compelling copy that converts website visitors into customers. This includes writing copy for landing pages, product pages, and other key conversion points on the website. The ideal candidate will have experience in conversion copywriting and a deep understanding of B2B SaaS-based industries. The Conversion Copywriter will work closely with the marketing and sales teams to develop and implement effective conversion strategies.
Thought Leadership Copywriter:
The Thought Leadership Copywriter is responsible for creating engaging and informative content that positions the company as a thought leader in the B2B SaaS industry. This includes writing blog posts, articles, white papers, and other long-form content. The ideal candidate will have experience writing thought leadership content and a deep understanding of B2B SaaS-based industries. The Thought Leadership Copywriter will work closely with the marketing and sales teams to develop and implement a content marketing strategy.
• Experience Working With Laravel, Performing Unit Testing, And Managing APIs Such As REST.
• A Solid Understanding Of Application Design Using Laravel.
• Knowledge Of Database Design And Querying Using SQL.
• Proficiency In PHP, HTML And JavaScript.
• Designing And Implementing Applications.
• And Resolving Technical Issues That Arise.
• Fixing Bugs
• The Desire And Ability To Learn.
Developer will work collaboratively with other developers, Product Managers, designers and SMEs, owning all aspects of product development from requirement gathering, coding, testing and deployment. This specific role will be responsible for developing required applications and supporting them in DevOps model. - Work with product manager and stakeholders to analyze user stories - Participate in team activities to estimate and plan sprints - Implement stories and work with team to meet sprint goals - Write unit tests and contribute to ongoing testing needs. - Ongoing support of capabilities following DevSecOps practices. Prior knowledge in Finance or electronic Payment area is preferred but not necessary.
- Required Skills: Javascript, node.js, vue.js, Postgres, AWS RDS, AWS LAMDA, SNS, SQS
- “Nice to have” Skills: Datadog, Material Design, Kafka
- Open to remote candidates or do they need to be on site when the site re-opens? Open to remote
Position Vacant: 3 [1 Senior(2-3 yrs experience) and 2 Junior (upto 1year)]
Job Location: Ahmedabad
Experience: 1 to 3 years
Qualification:Graduate (Preferable BE/ BTech/ ME/ MTech/ MCA/ BCA/ MSc)
Job Description
We are looking for a motivated PHP / Laravel developer to come join our agile team of professionals.
If you are passionate about technology, constantly seeking to learn and improve skillset,then you
are the type of person we are looking for!
We are offering superb career growth opportunities, great compensation and benefits.
Responsibilities
● Develop,record and maintain cutting edge web-based PHP applications on portal plus
premium service platforms
● Build innovative,state-of-the-art applications and collaborate with the User Experience (UX)
team
● Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
● Prepare and maintain all applications utilizing standard development tools
● Utilize backend data services and contribute to increase existing data services API
● Lead the entire web application development life cycle rightfrom conceptstage to delivery
and post launch support
● Convey effectively with all task progress, evaluations,suggestions,schedules along with
technical and process issues
● Documentthe development process, architecture, and standard components
● Coordinate with co-developers and keeps project manager well informed of the status of
development effort and serves asliaison between developmentstaff and project manager
● Keep abreast of new trends and best practices in web development
Skills
● Strong knowledge of PHP web frameworks(such as Laravel, Yii, etc depending on your
technology stack)
● Understanding the fully synchronous behavior of PHP
● Understanding of MVC design patterns
● Basic understanding of front-end technologies,such as JavaScript, HTML5, and CSS3
● Knowledge of object oriented PHP programming
● Understanding accessibility and security compliance (Depending on the specific project)
● Strong knowledge of the common PHP or web server exploits and theirsolutions
Understanding fundamental design principles behind a scalable application
● User authentication and authorization between multiple systems,servers, and environments
● Integration of multiple data sources and databasesinto one system
● Familiarity with limitations of PHP as a platform and its workarounds
● Creating database schemasthatrepresent and support business processes
● Familiarity with SQL/NoSQL databases and their declarative query languages
● Proficient understanding of code versioning tools,such as Git
Work Nature:
1. Understanding Business Requirements and converting those requirement in to Web Pages using HTML, CSS, JS and Photoshop/Illustrator.
2. Should have minimum 5 Web Page Designed/Shipped/Live
3. Can mentor/lead junior webpage designers regarding best practices
Desired Traits
1. Coachable, Flexible, and Embracing of Suitable Practices and Feedback as a means of
continuous improvement.
2. Ability to take initiative and work independently as well as in a team environment.
3. Able to demonstrate Integrity, Drive, and Natural Curiosity.
4. Experience in a good web agency is a plus.








