Assistant Manager/Manager -Query Resolution Unit
Fintech Pioneer
4 - 6 yrs
₹6L - ₹9L / yr
Gurugram, Delhi, Noida, Ghaziabad, Faridabad
Skills
Customer Service
Customer Support
Customer Relationship Management (CRM)
Service delivery management
customer service manager
service excellence management
customer queries
Join a leading MCommerce company, set your career on a flight towards success and growth.
Our client is one of the oldest fintech companies that is taking banking and financial services to all the customers through their online platform. Having served over 50 million customers in the last 15 years, it is enabling over 7mn banking transactions each month, with a network of nearly 2 lac merchants. Using its vast network of merchant outlets, the platform is reaching the lower and mid-income groups who deal in cash, for them to be able to remit money across the country digitally. It now plans to take its unique digital financial solutions to developing markets across the globe. As pioneers of mobile-based payment services in India, they empower Retailers, Individuals and Businesses to have an online presence and earn or save a little extra through the transactions.
As a Assistant Manager/Manager -Query Resolution Unit, you will be responsible for interacting with customers and building relationships with them while ensuring their queries are being resolved as per company's standards.
- Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
- Mastermind creative ways to deliver an exceptional customer experience
- Developing and overseeing the implementation of customer service protocols
- Resolving complex customer problems or disputes in a professional manner
- Coaching and supporting team members to help them meet departmental goals
- Maintaining and documenting records of customer interactions for training purposes
- Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary
Candidate Profile:
What you need to have:
- Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
- 5+ years prior experience in customer-facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
- Expertise in MS Excel, Word and PowerPoint
- Customer Handling Experience in Fintech Setup Mandatory
Required Skill Set:
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject.
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude.
- Excellent problem-solving skills with deep attention to detail.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
Similar jobs
Khargone, madhya pradesh
10 - 25 yrs
₹10L - ₹18L / yr
plant operation
plant head
factory head
GM Plant Operation
Operations
+1 more
Position: Plant Operation- GM?AGM (Building Material)
Location: Nimrani (Khargone), MP
Experience: 10+ year in Building material of plant operation
salary: upto 18 LPA
Industry: Building material
candidate must have experience of plant operation
good communiction skill, presentable, smart
mail updated resume with current salary-
Email: jobs[at]glansolutions[dot]com
satish: 88 51 O1 81 62
Read more
the cutting-edge of AI, Psychology and large-scale data. We believe that we have an opportunity (and even a responsibility) to personalize and humanize how people interact over the internet; and an opportunity to inspire far more trustworthy relationships online than it has ever been possible before. We currently focus on selling ‘buyer intelligence’ to sales teams and help them book more meetings and close more deals. Our customers include enterprises like Cushman & Wakefield, Foundever, Mitel; startups like Domo, AcuityMD, ResourceWise and even the sales team at the legendary Manchester United! And we have barely started! Responsibilities As a Full-stack engineer at client you’ll build next-gen web products, integrations and experiences. While it will help to have good design sense, your primary responsibility will be to build superb user experience, seamless 3rd party integrations, and represent insights in a meaningful and easy to use manner.
Agency job
via HyrHub by Shwetha Naik
Bengaluru (Bangalore)
2 - 4 yrs
₹24L - ₹28L / yr
Vue.js
AngularJS (1.x)
React.js
Angular (2+)
Javascript +1 more
Looking for (frontend heavy) Full stack engineers with experience in vanilla JS with strong problem solving skills.
Expertise with Javascript, Vanilla JS .
Experience in Node.js, MySQL, Python is a plus
• Solid understanding of software development in a multi-tier environment
• Knowledge of HTML5 and CSS3
• Creative, with a uncanny sense of design thinking and principles
• Self starter, focused and highly result-oriented
• Has 2-4 years of experience and has built at least a couple of profe
Read more
Ahmedabad
4 - 15 yrs
₹4L - ₹15L / yr
JavaJ2EE
Spring BootHibernate (Java)
Role & Responsibilities :
- Individuals are responsible for all traditional development activities analysis, design, coding, testing, and documentation.
- Add new features to existing Windows and Web-based applications in Visual Studio 2019. Interacting with internal team.
- Transform business and design needs into innovative products.
- Drive all projects to completion within deadlines.
- Perform thorough testing to find issues ahead of time.
- Engineering software needs more precise analysis & coding skillset.
- Enhance skillset by working with fortune 500 clients.
- Interacting with internal team.
Qualifications :
- B.E in computer science or related fields.
- Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.
- Ability to work at the tactical and strategic levels of IT initiatives.
- Impressive hands-on experience in Java, database(Oracle), OOPS, Java Swing, Javafx
- Self-Motivated, flexible & Innovative.
Read more
Bengaluru (Bangalore)
4 - 10 yrs
₹10L - ₹30L / yr
User Experience (UX) Design
Product design
Visual Designing
Job Responsibilities:
• Initiate/ participate in user research initiatives and insights to drive design decisions
• Translate user needs and business goals into innovative products that provide an engaging
user experience.
• Collaborate effectively with cross functional teams right from Design, Product Management, to
Engineering
• Practice design thinking, understand ‘jobs to be done’ framework, agile and lean UX
methodologies
• Create design deliverables like customer journey maps, user flows, information architecture
and wireframes
• Ability to rapidly prototype new products to flesh out the ideas and get feedback from clients
before committing to development work
• Manage shifting priorities, deliver pixel perfect products, and consistently meet project
deadlines.
• Ensure the quality of the design throughout the development cycle.
Job Requirements:
Ideally a person should have had the below experiences / possess the below abilities to succeed
in this role:
• Proven problem solving skills with the ability to understand complex ideas
• A portfolio that demonstrates a user centred design process, interaction and visual design skills
with experience designing web apps/ cross platform products in the consumer as well as
enterprise space.
• Should be self-driven and proactively look at improving user workflows of existing products.
• Should have the ability to thrive in ambiguity.
• Have demonstrated ability to conduct user research, usability testing to uncover unarticulated
user needs, usability issues etc
• Good learning ability to grasp new domains and comfort to understand both depth and breadth
across the technology platform(s)
• Should be a team player and be comfortable collaborating across teams.
• Should possess good communication skills to articulate the design process and design
decisions to stakeholders.
• Should be proficient in developing and documenting detailed user experience specifications.
• Knowledge of design tools like Figma, Adobe XD etc
• Initiate/ participate in user research initiatives and insights to drive design decisions
• Translate user needs and business goals into innovative products that provide an engaging
user experience.
• Collaborate effectively with cross functional teams right from Design, Product Management, to
Engineering
• Practice design thinking, understand ‘jobs to be done’ framework, agile and lean UX
methodologies
• Create design deliverables like customer journey maps, user flows, information architecture
and wireframes
• Ability to rapidly prototype new products to flesh out the ideas and get feedback from clients
before committing to development work
• Manage shifting priorities, deliver pixel perfect products, and consistently meet project
deadlines.
• Ensure the quality of the design throughout the development cycle.
Job Requirements:
Ideally a person should have had the below experiences / possess the below abilities to succeed
in this role:
• Proven problem solving skills with the ability to understand complex ideas
• A portfolio that demonstrates a user centred design process, interaction and visual design skills
with experience designing web apps/ cross platform products in the consumer as well as
enterprise space.
• Should be self-driven and proactively look at improving user workflows of existing products.
• Should have the ability to thrive in ambiguity.
• Have demonstrated ability to conduct user research, usability testing to uncover unarticulated
user needs, usability issues etc
• Good learning ability to grasp new domains and comfort to understand both depth and breadth
across the technology platform(s)
• Should be a team player and be comfortable collaborating across teams.
• Should possess good communication skills to articulate the design process and design
decisions to stakeholders.
• Should be proficient in developing and documenting detailed user experience specifications.
• Knowledge of design tools like Figma, Adobe XD etc
Read more
Mumbai
4 - 10 yrs
₹5L - ₹15L / yr
Performance management
Sales analytics
Sales
Data AnalyticsOverview – Shaadi.com is a leader in Online Matchmaking in India. Our continues endeavour is to help users find a suitable match for themselves at the earliest. We are proud that more than 6 million people found their love for life, through us. How did we do it? Well, we do just three things -
- Understand the needs and concerns of singles all over the world through tireless research and analysis.
- Provide a superior matchmaking experience to our customers while zealously protecting their privacy and security.
- Give our customers complete control through easy to use interfaces and features that can help them identify, filter and contact potential partners.
Role: At Shaadi, we always put our users first. While the need of the user to find a match has not changed, the means to find the one has changed and is continuously evolving. Business Analyst is responsible for understanding and deriving insights from the data collected by the company.
As a Business Analyst, you will work collaboratively with different teams and will involve the following.
- Will be responsible for understanding and deriving insights from the sales data collected by the company.
- They would be responsible for maintaining the data and for performing extensive analysis from data to derive actionable insights as per business requirements and give insights on revenue.
- They would have to quantify the impact of proposed initiatives, identify causations and correlations and differentiate between them.
- They would have to identify and build metrics and reports as and when required and automate these processes as expected.
- The candidate is expected to be able to analyze large amounts of data and should have the ability to work with an appropriate data warehouse solution to do so.
- Will be managing performance management system, incentives & help improve our business efficiencies working with regional & business heads.
Job requirements
We are looking for someone who
- Can keep things simple while solving problems that are complex and have a structured approach.
- Is a go-getter, does not mind getting their hands dirty to get the work done.
- Has data analytical skills & problem-solving skills
Read more
Bengaluru (Bangalore)
3 - 5 yrs
₹12L - ₹15L / yr
ETL
Snowflake
snow flake
Data engineering
SQL
+1 more
- Create and maintain optimal data pipeline architecture
- Assemble large, complex data sets that meet functional / non-functional business requirements.
- Author data services using a variety of programming languages
- Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
- Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using Snowflake Cloud Datawarehouse as well as SQL and Azure ‘big data’ technologies
- Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
- Keep our data separated and secure across national boundaries through multiple data centers and Azure regions.
- Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
- Work with data and analytics experts to strive for greater functionality in our data systems.
- Work in an Agile environment with Scrum teams.
- Ensure data quality and help in achieving data governance.
Basic Qualifications
- 3+ years of experience in a Data Engineer or Software Engineer role
- Undergraduate degree required (Graduate degree preferred) in Computer Science, Statistics, Informatics, Information Systems or another quantitative field.
- Experience using the following software/tools:
- Experience with “Snowflake Cloud Datawarehouse”
- Experience with Azure cloud services: ADLS, ADF, ADLA, AAS
- Experience with data pipeline and workflow management tools
- Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases
- Understanding of Datawarehouse (DWH) systems, and migration from DWH to data lakes/Snowflake
- Understanding of ELT and ETL patterns and when to use each. Understanding of data models and transforming data into the models
- Strong analytic skills related to working with unstructured datasets
- Build processes supporting data transformation, data structures, metadata, dependency and workload management
- Experience supporting and working with cross-functional teams in a dynamic environment.
Read more
Remote, New York, New Jersey, santa clara
8 - 12 yrs
$180K - $200K / yr
Sales
Cyber Security
Channel Sales
Job Summary
Develop plans and strategies for developing business and achieving the company’s sales goals
Create a culture of success and ongoing business and goal achievement – possibly more important than the first item on this list
Proven track record of success building security business in any or all of Security Consulting, Managed Security Services, Vendor - Security Softwar
Classically Sales trained, Well networked locally across - end users, partners and industry bodies / associations
Challenger mentality
Experience Level : 10 + Yrs
Read more
Remote only
3 - 6 yrs
₹8L - ₹14L / yr
NodeJS (Node.js)Java
.NETJavascriptSQL
+4 more
About Us
We help our customers to Go Digital at 3x Less Cost and 3x Less Time!
appZUI nGage, our App-as-Service platform, accelerates the digital idea to profit journey. Serving more than 250K consumers in US, UK, Switzerland, Australia, India and other geographies with several exciting digital transformations.
Know more:https://bit.ly/az-godigital">http://bit.ly/az-godigital
Role & Responsibilities
We are looking for a Senior developer/Architect to be part of our growing team. In this role you will be handling
- Design and architecture of various core platform components
- Develop and deliver various products for our customers
- Mentor and develop various team members
Skills & Capabilities
- System design for function, scale, security and maintenance
- Data engineering concepts and practice
- Test driven development
- Server-side skills: Nodejs/.Net/Java, Devops, SQL, microservices
- DevOps & SRE skills: Jenkins, Prometheus, Grafana
- System modelling and visualization skills
- Written & oral communication skills
- Front-end skills: (nice to have) Ionic, Angular/React, Javascript, HTML, CSS
What you can expect from us
- Product engineering culture: hypothesis-develop-test-evolve
- Failures are part of learning and growing
- Organization structure and processes to maximize creativity and openness
- Success is about 5 WINS: Customer, Employee, Supplier, Society and Investor
Read more
Pune, Bengaluru (Bangalore)
3 - 8 yrs
₹4L - ₹12L / yr
React.jsJavascript
HTML/CSS
Redux/FluxJob Description
We're on the lookout for talented frontend developers who have at least 3+ years of experience with React and related frameworks. The ideal candidate has a strong grasp of fundamentals and has plenty of live projects to show!
About Hipla
At Hipla we are building the future of smart, connected, secure workspaces. Sentinel is our
flagship futuristic visitor management system that eliminates manual, unstructured, insecure,
fragmented paperwork cuts through slow-moving, archaic procedures for setting up a business appointment and improves the visitor experience for both organizations and visitors. It replaces multiple such systems that an organization might use to set up, approve, and record visits as well as having to wade through custom ways of setting up appointments for the visitors. All of this is offered via web and mobile platforms with data secured with state-of-the-art industry practices. We are trusted by big names across all sectors who rely on our capabilities to simplify their lives so that they can focus on doing their best work.
Requirements
● Good command over javascript, ES6, React/Redux, SASS fundamentals.
● 3+ years of experience with front end frameworks, primarily React.
● Good knowledge of modern React, HTML5, SCSS, Webpack, etc.
● Strong portfolio with diverse projects made in React or React Native
Responsibilities
● Work with designers and convert designs to visual elements.
● Maintain code integrity, organization, and documentation.
● Integrate data from various back-end services and APIs.
● Work with clients on commercial products as well as our in-house products
We're on the lookout for talented frontend developers who have at least 3+ years of experience with React and related frameworks. The ideal candidate has a strong grasp of fundamentals and has plenty of live projects to show!
About Hipla
At Hipla we are building the future of smart, connected, secure workspaces. Sentinel is our
flagship futuristic visitor management system that eliminates manual, unstructured, insecure,
fragmented paperwork cuts through slow-moving, archaic procedures for setting up a business appointment and improves the visitor experience for both organizations and visitors. It replaces multiple such systems that an organization might use to set up, approve, and record visits as well as having to wade through custom ways of setting up appointments for the visitors. All of this is offered via web and mobile platforms with data secured with state-of-the-art industry practices. We are trusted by big names across all sectors who rely on our capabilities to simplify their lives so that they can focus on doing their best work.
Requirements
● Good command over javascript, ES6, React/Redux, SASS fundamentals.
● 3+ years of experience with front end frameworks, primarily React.
● Good knowledge of modern React, HTML5, SCSS, Webpack, etc.
● Strong portfolio with diverse projects made in React or React Native
Responsibilities
● Work with designers and convert designs to visual elements.
● Maintain code integrity, organization, and documentation.
● Integrate data from various back-end services and APIs.
● Work with clients on commercial products as well as our in-house products
Read more
Remote, Rourkela
3 - 6 yrs
₹2L - ₹3L / yr
Team leadership
Sales
Problem solving
Customer Acquisition
- To appoint Block Sales Manager in their respective Districts.
- To manage sales operations in assigned district to achieve revenue goals.
- To supervise sales team members on daily basis and provide guidance whenever needed.
- To identify skill gaps and conduct trainings to sales team.
Read more
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Follow CutshortUsers love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort