Senior Copywriter

Palo Alto TAC Engineer

Department: Technical Assistance Center (TAC)

Location: Bangalore

Job Type: Full-Time

Company Name

Inflow Technologies

Company Website

https://inflowtechnologies.com/

Company details

Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia.

Inflow is headquartered in Bangalore with presence across 20+ locations, enabling resellers to design, deploy and adopt IT Infrastructure solutions to facilitate their customer needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle.

Inflow has an annual run-rate revenue of USD 700+ Million.

Location: Bangalore

Mode of Working: Work Form Office

Days of Working: 5 Days a week

Responsibilities

About the Role:

We are looking for an experienced and technically skilled TAC (L1+) to join our Palo Alto Networks support team. 

Key Responsibilities:

• Advanced Troubleshooting & Escalations:
• Handle and lead resolution of highly complex L1+ support cases across Palo Alto Networks technologies (e.g., NGFW, Panorama, GlobalProtect, Prisma, Cortex).
• Technical Leadership:
• Act as a go-to expert for L1/L2 engineers, providing technical mentorship, guidance, and support.
• Collaboration:
• Work closely with Engineering, QA, and Product Management teams to drive product improvements and bug fixes based on customer feedback and recurring issues.
• Root Cause Analysis (RCA):
• Conduct thorough analysis of recurring issues and drive permanent corrective actions.
• Customer Communication:
• Interface directly with enterprise customers, ensuring timely and accurate communication throughout the support lifecycle, especially for high-severity incidents.
• Knowledge Sharing:
• Create and maintain detailed technical documentation, knowledge base articles, and troubleshooting guides.
• Incident Management:
• Assist in managing P1/P2 incidents and ensure proper escalation paths and resolution workflows are followed.
• Training & Development:
• Deliver internal training sessions for TAC team members and contribute to skills development programs.

Interview process

2 Rounds - 1st is Virtual (1 round can be face-to-face)

Skills:

Required Skills & Qualifications:

• 4+ years in a technical support or network/security engineering role.
• Expert-level knowledge of Palo Alto Networks products and technologies.
• Deep understanding of networking concepts (TCP/IP, BGP, OSPF, NAT, VPNs, DNS).
• Experience with security concepts (firewalls, IDS/IPS, threat prevention, SSL decryption).
• Familiarity with tools such as CLI, packet capture analysis (Wireshark), syslog, and debug commands.
• Strong communication and customer-facing skills.

Preferred Skills and Certifications:

• Palo Alto Networks certifications such as PCNSE or PCCSE.
• Experience with cloud security (AWS, Azure, GCP) and Prisma Access or Prisma Cloud.
• Hands-on experience with automation/scripting (Python, REST APIs, Ansible) is a plus.
• ITIL or similar framework experience is beneficial.

Any other additional information

Commitment Clause of 3 Years

🚀 Hiring: Reactjs Developer

⭐ Experience: 3+ Years

📍 Location: Bangalore

⭐ Work Mode:- Hybrid

⏱️ Notice Period: Immediate Joiners

(Only immediate joiners & candidates serving notice period)

We are looking for a skilled React.js Developer to build responsive, high-performance web applications.

💫 Requirements:

✅ Strong in React.js, Redux, Hooks, Context API

✅Proficient in JavaScript (ES6+), HTML5, CSS3

✅Experience with REST APIs and version control (Git/GitHub)

Job Summary

We’re looking for a Lead UI/UX Designer who combines creative vision with technical discipline — someone who can make experiences look amazing while building scalable, professional systems that elevate company’s product. At company, design is more than making things look good — it’s about building slick, scalable, and innovative experiences that solve real problems for our users. In this role, you’ll be hands-on with design while also shaping our design culture and processes. You’ll create forward-thinking solutions, establish a design system that scales, and make sure design is seamlessly integrated into our product development lifecycle. You’ll be the bridge between product, engineering, and leadership, ensuring we’re not just building what was first imagined, but pushing towards something smarter and better. If you’ve led design for web products (not just websites), know how to keep design and engineering aligned, and have a passion for creating products that feel modern, usable, and polished, this role is for you. Experience with real estate or map-based design is a big plus.

Key Responsibilities

• Raise the design bar: Deliver innovative solutions that go beyond stakeholder ideas and set a higher standard for usability and polish.
• Own the source of truth: Keep designs up to date across what’s live, in development, and in scope, so there’s no confusion between teams.
• Build for scale: Create and maintain a design system in Figma with reusable components, ensuring consistency across products and screen sizes.
• Design end-to-end: Translate business and user needs into engaging, intuitive product experiences — not just screens, but complete flows.
• Prototype fast: Use Figma to explore ideas quickly, get early feedback, and avoid endless rework.
• Research & testing: Run user interviews and usability tests, and turn insights into clear, practical design improvements.
• Trends & micro-interactions: Stay sharp on design trends and use micro-interactions thoughtfully, always mindful of performance and load times.
• Stress-test & advocate: Push your designs beyond the happy path, account for edge cases, and champion the user’s perspective when tough trade-offs come up.
• DesignOps mindset: Bring process to design — align design work with the software development lifecycle so engineers know exactly what’s ready and what’s next.
• Mentor & lead: Guide junior and mid-level designers, share best practices, and create a design culture that’s both creative and disciplined.

What We’re Looking For

• 5+ years of UI/UX design experience, including 2+ years in a senior or lead role.
• Strong track record designing and maintaining complex web products (SaaS or platform experience is ideal).
• Deep knowledge of responsive design and scaling across multiple resolutions.
• Expert in Figma — not just for creating screens, but for managing design systems, components, auto-layout, variants, and rapid prototyping.
• Skilled in usability testing methods and tools to validate designs early.
• Understanding of Agile ways of working and how design fits into the SDLC.
• Basic knowledge of HTML/CSS to communicate effectively with developers.
• Excellent communication skills, able to explain design decisions to both internal teams and customers.
• Bonus: Experience in real estate, GIS, or map-based design.
• Portfolio requirement: Please include a link to your portfolio or share a Figma file that demonstrates your ability to design, structure, and maintain a web product. We’re especially interested in seeing examples of design systems, responsive layouts, and how you’ve solved complex product challenges.

What Success Looks Like

• A design system in Figma is built, documented, and in active use by the team.
• Designs consistently scale across resolutions with less back-and-forth during development.
• There’s a clear source of truth for design status — live, in development, or being scoped — removing misunderstandings with engineering.
• Stakeholders notice fewer rework cycles because ideas are explored and validated earlier through prototyping and testing.
• DesignOps practices are embedded, and design handover to engineering feels smooth and predictable.
• The product experience is seen as slick, modern, and ahead of competitors, with micro-interactions and thoughtful details that feel deliberate.
• User research is a regular input into design, ensuring solutions reflect real needs instead of assumptions.
• Other designers are learning from you and raising their game, with higher-quality output across the board.

Benefits

• Competitive salary, benefits, and opportunities for growth.
• A collaborative, fast-paced, and innovative culture that values initiative, ownership, and smart solutions.
• A remote-first environment with global collaboration.

Shift Time: 3:30am to 12:30pm

Immediate Joiners Preferred

Job Type

Payroll

Must have Skills

• UI and UX - 5 Years
• Figma - 4 Years
• HTML (Hypertext Markup Language) - 1 Years
• CSS - 1 Years
• lead - 2 Years
• DesignOps - 4 Years

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Skills Required:

• Must worked on Enterprise Mobile app designs.
• Must understand user behaviour based designs
• Must have UX knowledge and exposure in building or improving UX  
• Should have used Figma and Adobe XD

About JustCall-

JustCall is a VC backed, award winning anytime, anywhere, any device phone system for sales and support teams.  Trusted by 6000 customers globally including Domino’s, Google, Walmart, Jaguar, Cloud Kitchens, AIG. It takes seconds to get phone numbers in 70 countries and start making or receiving calls. Companies around the globe use JustCall to build stronger relationships with their customers and change the way they do business

About Role & You :-

• Should be Passionate about SEO and its contribution in growing a business

• Have 2 years of experience in handling end-to-end SEO for a brand or clients

• Ability to operate individually and with a team

• In-depth expertise in configuring & managing all aspects of Google Analytics & Google Tag Manager

• In-depth expertise in utilizing tools across technical audit, on-page, keyword research, content analysis, rank tracking & link building

• Ability to partner with Content Marketing team to develop content strategies for search opportunity, keyword analysis, and audience intent

• Ability to communicate effectively with various teams, internal & external stakeholders about the strategy, on-going execution & reporting of key metrics

• Ability to operate with minimal supervision

• Ability to keep a keen eye on competition & industry

• Ability to work with external vendors from a content & link building perspective

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• Keep abreast of SEO trends, algorithm updates, and best practices