Area Sales Manager

Attending calls regarding park operations and assigning to park operations team as per contact matrix to address

Responding to mail requests or complaints with system update, track and closing each one of call or compliant loop.

To take message accurately and convey the same to the concerned person promptly.

Working on digital platform as available and ensure all calls are updated in the system

Educating end user for using digital application for call or complaint register

Making daily report in a presentable format with the data of no of calls/complaints registered, assigned, status , completion,  

Job Title: Credit Risk Analyst

Company: FatakPay FinTech

Location: Mumbai, India

Salary Range: INR 8 - 15 Lakhs per annum

Job Description:

FatakPay, a leading player in the fintech sector, is seeking a dynamic and skilled Credit Risk Analyst to join our team in Mumbai. This position is tailored for professionals who are passionate about leveraging technology to enhance financial services. If you have a strong background in engineering and a keen eye for risk management, we invite you to be a part of our innovative journey.

Key Responsibilities:

• Conduct thorough risk assessments by analyzing borrowers' financial data, including financial statements, credit scores, and income details.
• Develop and refine predictive models using advanced statistical methods to forecast loan defaults and assess creditworthiness.
• Collaborate in the formulation and execution of credit policies and risk management strategies, ensuring compliance with regulatory standards.
• Monitor and analyze the performance of loan portfolios, identifying trends, risks, and opportunities for improvement.
• Stay updated with financial regulations and standards, ensuring all risk assessment processes are in compliance.
• Prepare comprehensive reports on credit risk analyses and present findings to senior management.
• Work closely with underwriting, finance, and sales teams to provide critical input influencing lending decisions.
• Analyze market trends and economic conditions, adjusting risk assessment models and strategies accordingly.
• Utilize cutting-edge financial technologies for more efficient and accurate data analysis.
• Engage in continual learning to stay abreast of new tools, techniques, and best practices in credit risk management.

Qualifications:

• Minimum qualification: B.Tech or Engineering degree from a reputed institution.
• 2-4 years of experience in credit risk analysis, preferably in a fintech environment.
• Proficiency in data analysis, statistical modeling, and machine learning techniques.
• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to present complex data insights clearly.
• A proactive approach to work in a fast-paced, technology-driven environment.
• Up-to-date knowledge of financial regulations and compliance standards.

We look forward to discovering how your expertise and innovative ideas can contribute to the growth and success of FatakPay. Join us in redefining the future of fintech!

• Exp 10+ yrs in UI developement
• Exp in Architectular design
• Experience in Develop and enforce best practices for design, development, code quality and testing.
• Experience in leading technology practice team members in the creation of knowledge repository and its distribution/utilization, ensuring the quality and completeness of the information gathered.
• Experience in providing solutions for wide variety of problems faced in Practice from a technology perspective such as:
• Customer requirements
• Developer’s problems
• Process Automation
• Team skill enhancement
• Identification and implementation of reusable components/frameworks
• Co-ordinate between the solution seeker and the provider
• Experience in creating a tech team.

ROLE REQUIREMENTS:

• Experience of 5+ years working as a Quality Assurance Analyst
• Experience with test management tools such as Quality Centre, JIRA, ADO.
• Knowledge of automation tools like Selenium
• Knowledge of Non-Functional testing - Accessibility, Performance
• Educated to degree level, ideally in Computer Science
• ISEB certification in Testing (intermediate level) is advantageous
• Experience in participating in process change is advantageous
• Experience testing commercial websites in a creative and/or agency environment is advantageous
• Experience testing native iOS and Android applications is advantageous

QUALIFICATIONS & CHARACTERISTICS

• 5+ years’ industry experience.
• Analytic and positive mindset with a personable and professional approach.
• Sharp attention to detail and a passion for new technology.
• Professional written and verbal communication.

• Coordinating with internal (operation, sales) and external stake holders (Client POC)
• Ensuring that customers receive the quickest service possible
• Assisting representatives in handling disappointed customers
• Determining a course of action to resolve customer problems
• Training newly hired customer service representatives

Desired Candidate Profile

• Graduates from tier 1/2 engineering / management colleges
• 3-5 years of experience in B2B Client Servicing
• Proven track record of handling escalations
• Team handling and monitoring capabilities
• Ability to adapt quickly to a new environment     

• Strong experience working as a .Net developer.
• Proficient in Microsoft .NET development using C#. Experience with web development technologies including http://asp.net/">ASP.NET, MVC, EF, HTML, JavaScript, Angular, JQuery, AJAX, and CSS.
• Experience designing and developing enterprise-grade software.
• Experience with source control management systems and deployment environments.
• Experience with debugging, performance profiling and optimization.
• Comprehensive understanding of object-oriented and service-oriented application development techniques and theories.
• Internally motivated, able to work proficiently both independently and in a team environment.

Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Manage calls and respond to customer’s email
• Provide product and services information to customers
• Approach expected customers and give a presentation on current projects and services
• Research required information using available resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary

Qualifications and skills:

• Proficient in relevant computer applications
• 2-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
• Ability to handle the stressful situation appropriately