Application Architect

Digital and Web Analytics Engineer

Location- Remote

Experience Range- 5-8 years

Job Type- Contractual role for 1 year

Desired Skills- Adobe Customer Journey Analytics, Adobe Analytics, Adobe Launch, Adobe Target, Google Analytics, Google Tag Manager, Tealium, Snowplow. Strong programming skills in JavaScript, HTML/CSS, Python, SQL

Required Skills & Experience -

● Proven expertise (5+ years) implementing and managing large-scale web analytics using tools such as: Adobe Customer Journey Analytics, Adobe Analytics, Adobe Launch,

Adobe Target, Google Analytics, Google Tag Manager, Tealium, Snowplow, etc.

● Expertise in Adobe Analytics -> Adobe Customer Journey Analytics Migrations, and migration from app measurement framework to Web SDK

● Working knowledge of:

● Adobe Launch (Tag Management)

● Adobe Analytics & Customer Journey Analytics

● Major advertising platforms: Google, Facebook, LinkedIn, Epsilon

● Experience integrating and supporting MarTech/ad-tech platforms (6sense, Adobe Target, etc.), and rapidly onboarding new vendor solutions.

● Demonstrable ability to build and maintain dashboards/reports in Adobe Analytics, Adobe CJA and Tableau.

● Strong experience with hit-level querying in Adobe Customer Journey Analytics and customer-level data analysis.

● Hands-on experience with Event Driven DataLayer development (with and without tag management).

● Experience with tag deployment based on consent frameworks, specifically OneTrust.

● Strong analytical, project management, and written/verbal communication skills

● Strong programming skills in JavaScript, HTML/CSS, Python, SQL

● Familiarity with HTML, variable mapping, cookies, server call types, link tracking, identity management, packet sniffing.

● Ability and willingness to work independently across all phases of the analyticsimplementation lifecycle.

● Ability to work within an Agile development framework and communicate across non-technical and technical stakeholder groupsRoles and Responsibility -

● Support demand generation teams with new reporting and third-party tracking requests (across media vendors such as Google, Facebook, LinkedIn, Epsilon, etc.).

● Implement and update Adobe CJA and Analytics/tracking scripts, variables, and integrations using Adobe Launch, ensuring accurate mapping, server call types, cookies, dataLayers, and identity management across web properties.

● Quickly onboard and integrate new ad-tech and third-party vendors (e.g., 6sense, Adobe Target, LinkedIn, Facebook, Google, etc.).

● Develop and maintain dashboards and reports in Adobe Analytics and Tableau to provide actionable insights for marketing stakeholders.

● Monitor and ensure data accuracy and integrity across our analytics platforms via ongoing QA, automation scripts, and outage detection.

● Support end-to-end QA cycles: completing user acceptance testing (UAT), validating data integrity, and confirming reporting accuracy on new and updated implementations.

● Conduct ad-hoc analyses (in Adobe CJA, Adobe Target, Adobe Analytics, Snowflake, and Tableau) to support marketing and product teams.

● Maintain integration with OneTrust to ensure analytics tags are deployed only after proper visitor consent is granted.

● Advise on data privacy best practices: Stay up-to-date with GDPR/privacy regulation changes and ensure ongoing compliance.

● Collaborate within an Agile framework and communicate cross-functionally with teams across the enterprise.

Telesales Representative - International Call Center

Job Summary:

BERG INFOTECH LLP is seeking a highly motivated and results-driven Telesales Representative to join our international call center team. The successful candidate will be responsible for making outbound calls to potential and existing international customers (e.g., Australian market), promoting and selling our products/services, and achieving sales targets. This role requires excellent communication skills, a persuasive attitude, and the ability to work in a fast-paced, target-driven environment.

Job Title: International BPO – Voice Process

Location: WZ-409C, Top Floor, Janak Park, New Delhi-110064

Shift Timing: 

1.   Mon to Fri-05:30 AM - 02:00 PM

2.   Sat 05:00 AM - 11:30 AM

Salary: Best in the Industry + Lucrative Incentives

Experience: 

8 months – 1 years (International Voice/Sales preferred)

Key Responsibilities

·        Conduct outbound calls to potential clients using provided databases and leads.

·        Present, promote, and sell products or services, using compelling arguments to prospective customers.

·        Understand customer needs and requirements to offer tailored solutions and effectively close sales deals.

·        Achieve and exceed monthly, weekly, and daily sales targets and quotas.

·        Handle customer objections and address complaints in a professional, cool-tempered manner to preserve the company's reputation.

·        Maintain and update the customer relationship management (CRM) system with accurate records of calls, sales, and customer information.

·        Follow up on leads and opportunities to ensure customer satisfaction and encourage repeat business.

·        Collaborate with the sales team and other departments to optimize sales strategies and improve overall customer service processes.

·        Stay updated with product knowledge, company policies, and industry trends (e.g., the Australian energy market) to provide accurate information. 

Qualifications and Skills

·        Proven experience as a Telesales Representative or in another sales/customer service role, preferably in an international BPO setting.

·        Excellent verbal communication and interpersonal skills, with strong command of English (additional languages a plus).

·        Strong negotiation and persuasion abilities with a proven track record of meeting or exceeding sales quotas.

·        Ability to handle rejection and maintain a positive, resilient attitude.

·        Proficiency in using CRM software (e.g., Salesforce) and MS Office Suite.

·        Outstanding time management and organizational skills, with the ability to multitask effectively in a fast-paced environment.

·        High school diploma or equivalent required; Any Bachelor's degree or a related field is an advantage.

·        Flexibility to work Early Morning Shift

Manual and Automation testing

CICS( MAINFRAME)

TOSCA

SQL and Playwright are desirable

Years of exp – 6+ yrs

Location – Chennai & Pune

Work Mode – 5 days WFO

Notice Period – Immediate Joiners

A Customer Care Executive is responsible for handling customer interactions through calls, emails, or chats, resolving queries, and ensuring customer satisfaction. The role requires good communication skills, problem-solving ability, and patience, as executives act as the direct link between the company and its customers.

** Certification in Mulesoft Mandatory

** Btech/BE /MCA only with 6+ exp in Mulesoft

** Ready to join within 0-15 days/ serving NP

SOA

REST

Web Services

Mule ESB

Anypoint Studio

API Management

CloudHub

Integration Patterns

Good Communication skills

• 6+ years of experience in building web applications using ASP.net, web API, SQL Server, and Testable code.
• C# with Strong in OOPS,
• Hands on experience in React JS or Node JS,
•Experience of architecting and designing web applications and services
• Must have at least 1+ year experience using React or Node JS.
• Passion for building and delivering great software with a strong sense of ownership, while working closely with junior team members.
• Conceptual knowledge of middleware architecture.
• Strong experience with Agile processes.
• Exposure to tools to optimize web application performance-MH
• Understanding and experience of working with Product Management, Design and DevOps teams

• Experience in building applications on .NET Core, is a great plus
• Experience working with CRM Products 

Designation: Angular Developer

Experience: 1 to 5 years

Skill Set: Angular 2+ Versions, HTML, CSS

Requirements:

• Must have experience on Angular 2+ versions
• Design, develop, test, deploy, maintain and improve software in the area of Web Development.
• Ensure the technical feasibility of UIUX designs.
• Manage individual project priorities, deadlines and deliverable.
• Making complex technical and design decisions for Angular projects.
• Adapting interface for modern internet applications using the latest front-end technologies.