Application Architect

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Job Objective:

We are seeking an experienced Developer with a strong background in C++, CUDA programming,

and Linux to guide our development team in building cutting-edge solutions for device

integration and high-performance computing tasks. This is a hands-on leadership position that

combines technical expertise with team management skills to deliver high-quality software

products.

Primary responsibilities:

Software Development:

• Develop and maintain high-performance applications using C++ and CUDA.

• Design and implement parallel algorithms for GPUs to accelerate computational

workloads.

Performance Optimization:

• Optimize CUDA kernels for performance, scalability, and memory efficiency.

• Analyze performance bottlenecks and propose innovative solutions.

Code Review and Testing:

• Conduct code reviews to ensure adherence to coding standards and best practices.

• Develop and execute test cases to validate functionality and performance.

Collaboration:

• Work closely with the software engineering and research teams to understand

requirements and deliver robust solutions.

• Provide technical guidance and mentoring to junior team members when necessary.

Documentation:

• Write and maintain technical documentation, including design specifications and user

manuals.

Required Skills:

• C++: Strong proficiency in modern C++ (C++11/14/17/20).

• CUDA Programming: Extensive experience in developing, debugging, and optimizing

CUDA applications.

• GPU Optimization: Familiarity with memory hierarchy, shared memory, streams, and

warp-level operations in CUDA.

• Parallel Computing: Solid understanding of parallel algorithms and multi-threaded

programming.

• Mathematical and Analytical Skills: Strong foundation in linear algebra, calculus, and

numerical methods.

• Tools: Experience with debugging/profiling tools like Nsight, CUDA Memcheck, or

Location: Pune (Training) | Work Locations: Chennai, Bengaluru, Delhi, Gurugram, Mumbai

About Rhythmflows:

RhythmFlows Solutions Pvt. Ltd. is a fast-growing IT solutions company based in Pune, offering innovative digital and technology products that help businesses enhance efficiency, security, and performance.

Role Overview:

We are looking for energetic and passionate fresh graduates to join our Solution Sales team. The role offers a 6-month internship with structured learning, followed by a Pre-Placement Offer (PPO) based on performance.

The first 1 month will involve in-office training at Rhythmflows’s Pune Office, after which candidates will be deployed on-site location.

Key Responsibilities:

- Learn and understand Rhythmflows’s IT solutions, services, and value propositions.

- Assist in identifying and developing new business opportunities.

- Support sales presentations, proposals, and client interactions.

- Conduct market and competitor analysis to identify prospects.

- Maintain customer relationships and ensure timely follow-ups.

- Collaborate with technical and delivery teams for solution alignment.

Eligibility Criteria:

- Education: B.E/B.Tech graduates (preferred disciplines: IT, Computer Science, Electronics, or related).

- B.E/B.Tech with MBA (Marketing/IT/Operations) candidates will be preferred.

- Strong communication, presentation, and interpersonal skills.

- Passion for technology and interest in client-facing roles.

- Willingness to travel and relocate to assigned cities.

Internship Details:

- Duration: 6 Months

- Stipend: Paid Internship

- Training Location: Pune (1 month)

- Work Locations: Chennai, Bengaluru, Delhi, Gurugram, Mumbai

- Post-Internship: PPO based on performance evaluation during Internship

JOB DESCRIPTION: 

-Firm grasp of the JavaScript language and its nuances, including ES6+ syntax  

-Build pixel-perfect, smooth UIs across both mobile platforms  

-Leverage native APIs for deep integrations with both platforms  

-Diagnose and fix bugs and performance bottlenecks for performance that feels native  

-Knowledge of functional and object-oriented programming 

-Strong knowledge and experience in either iOS or Android native application development  

-Familiarity with native build tools, like XCode, Android Studio  

As a web application developer, your job is to program frontend modules and applications. We are looking for someone with expertise and experience in designing, developing and testing web applications including new developments, enhancements, maintenance and support. The role involves continuous collaboration with team, partners.

Responsibility

• Building interactive consumer data from multiple systems and RESTfully abstract to the UI using React JS ( javascript and typescript)  through a Node.js backend
• Create Unit and Integration tests to ensure the quality of code
• Address and improve any technical issues
• Ability to translate Wireframes and PSD Designs into functional web apps
• Be responsive to change requests and feature requests
• Write code that is cross-platform and cross-device compatible
• Strong commitment to quality and delivery
• Collaborate well with engineers, and specialists to design and create advanced, elegant and efficient system

Requirements: 

• Experience creating front end applications using HTML, React JS
• Database – MongoDB, SQL
• Fluent knowledge of latest HTML/CSS standards and best practices
• Experience building Responsive websites for web, tablet and mobile device
• Obsession with lean, clean and organized code
• Solid Understanding of HTTP protocol and how server-side code is processed on the client
• Knowledge of the following will be considered as an advantage

Consumer Web Development Experience for High-Traffic, Public Facing web applications

Experience with cloud technologies also a plus

Creating Unit test cases

Typescript

• Plan & execute user acquisition campaigns through affiliate marketing channels-mailer, partnerships
• Plan and manage retargeting campaigns through SMS/WhatsApp
• Managing budgets and campaigns to drive strong return on investment and efficient CAC
• Negotiate deals and manage relationships with our partners to deliver the targets
• Work efficiently with our Creative and Content teams to build content strategies
• Align with Product team and sales team for funnel improvement and tech related issues.  
• Manage campaign reports with good presentation skill
• Potential user research, identification and testing new ideas/channels.