Ecommerce Manager

We are looking for Customer Delight Specialists who will ensure every learner’s journey with us is positive, impactful, and supportive. You will handle learner inquiries, resolve challenges, and guide them to maximize their learning experience with empathy and clear communication.

💼 Key Details

CTC: ₹3.7 LPA (90% fixed & 10% variable)

Job Type: On-site, 5 days working

Interview Mode: Face-to-Face

Availability: Immediate joiners preferred

Eligibility: Open for fresh graduates (Technical background – BTech, BCA, BSc Computer Science)

🎯 Key Responsibilities

Handle inbound/outbound calls, emails, and chats for domestic & international learners

Resolve product-related issues with effective solutions and clear communication

Provide empathetic support to learners facing study or technical challenges

Guide learners to the right resources and supplementary content

Build strong learner relationships through personalized support and advice

Go the extra mile to exceed expectations and contribute to learner satisfaction

✅ Desired Profile

Excellent communication skills (verbal & written)

Professional approach with strong problem-solving abilities

0–1 year of experience in voice process (calls, chat, ticket management)

Preferably from an ed-tech or educational services background

Familiarity with LMS and digital learning tools is a plus

Ability to personalize learner engagement strategies

⏰ Shift Details

Rotational shifts & rotational week offs

"Candidates eager to join can submit their application or reach out through a call

About Integra Magna:

Integra Magna is a design and tech-first creative studio where designers, developers, and strategists collaborate to build meaningful brands and digital experiences. With 10+ years of industry experience and work across 100+ global brands, our core services focus on Branding, UI/UX Design, and Website Development. We are recognised with a 4.9 rating on Clutch and an Awwwards honour, reflecting a strong culture of quality, ownership, and craft.

What You’ll Do:

• Assist in creating compelling graphic design content.
• Work closely with the design team to brainstorm and visualize ideas.
• Develop mockups and bring design concepts to life.
• Gain real-time exposure to branding and visual communication projects.
• Explore a fast-paced, hands-on design environment with live client briefs.

What we are looking for:

• Good knowledge of design principles, typography, and color theory.
• Proficient in Adobe Photoshop and Illustrator.
• Creativity, attention to detail, and a passion for visual storytelling.
• Strong communication and collaboration skills.
• Pursuing or recently completed a degree or diploma in Graphic Design or a related field (Preferred).
• A portfolio showcasing your graphic design work is mandatory.

What You’ll Get:

• Hands-on experience working on real, live projects.
• Structured mentorship from experienced designers.
• Regular feedback to help you grow faster.
• Opportunity to build a solid portfolio with real work.
• Potential full-time opportunity based on performance.
• A supportive environment that values learning over pressure.

About Us

We believe the future of software development is AI-native — where engineers operate at a higher level of abstraction and quality remains non-negotiable. 

Incubyte is a software craft consultancy where the “how” of building software matters as much as the “what”.  

We partner with companies of all sizes, from helping enterprises build, scale, and modernize to early-stage founders bring their ideas to life. 

Our engineers operate in an AI-native development model, using AI as a collaborator across the SDLC to accelerate development while upholding the discipline of software craftsmanship. Guided by Software Craftsmanship and Extreme Programming practices, we build reliable, maintainable, and scalable systems with speed, without compromising quality. If this way of building software resonates with you, we’d like to talk. 

Our Guiding Principles 

These principles define how we work at Incubyte. They are non-negotiable. 

Relentless Pursuit of Quality with Pragmatism 

  We build high-quality systems without losing sight of delivery. 

Extreme Ownership 

  We take responsibility end-to-end for decisions, execution, and outcomes. 

Proactive Collaboration 

  We collaborate closely, challenge each other, and solve problems together. 

Active Pursuit of Mastery 

  We continuously improve our craft and raise our bar. 

Invite, Give, and Act on Feedback 

We seek, give, and act on feedback to get better every day. 

Ensuring Client Success 

We act as trusted partners and focus on real outcomes, not just output. 

Job Description

This is a remote position.

Experience Level 

This role is ideal for operations professionals with 3–4 years of experience in provider data operations and publisher platform management. 

• Healthcare domain — prior exposure to US health systems and provider directories is a good to have; ability to grasp it quickly is a must 
• Quick learner — picks up new tools, documentation, and internal systems fast without hand-holding 
• US team overlap — comfortable working a shift starting around 3 PM IST to align with the US team 

What You’ll Do as an Operations Specialist 

• Own the Backlog: Research, validate, and map 3,000 unmatched provider profiles to their correct Google Business Listings within a defined timeline. 
• Keep the Queue Clean: Monitor daily incoming flat file data and resolve new unmatched provider records before they pile up. 
• Dig Into Root Causes: Investigate why profiles fail to syndicate — not just fix the symptom, but understand what is actually causing the mismatch. 
• Work Across Publishers: Troubleshoot publishing failures on Google Business Profile, Bing, Apple Maps, and Reserve with Google — following up until each issue is fully resolved. 
• Manage Listings at Scale: Create new listings, resolve duplicates, and close profiles for providers who have changed practice or moved on. 
• Support Customer Onboarding: Help health system clients get set up — matching Google profiles, building marketable locations, populating working hours, and mapping categories across publishers. 
• Talk to Engineering: Flag patterns and systemic data issues (NAP inconsistencies, format mismatches) to the product and engineering team so we can reduce manual work over time. 
• Make Processes Smarter: Recommend improvements to the matching workflow and use AI tools or light scripting to automate what does not need to be done by hand. 

Requirements

What You’ll Bring 

• US Healthcare Context: You understand how provider data works — NPI numbers, provider directories, credentialing basics — and you have worked on US healthcare data before, even if not in this exact context. 
• Data Instinct: You spot what is wrong with a messy data file without being told where to look, and you know the difference between fixing a record and fixing the problem that caused it. 
• Publisher Knowledge: You have worked with Google Business Profile, Bing Places, or Apple Maps in a hands-on capacity — you know how matching works, what causes duplicates, and how to challenge a wrongly flagged listing. 
• Technical Comfort: You are comfortable with Postman or any HTTP client for API-level investigation, and you can read and interpret JSON well enough to diagnose what is going wrong. 
• Excel Fluency: You handle large, messy data files without stress — cross-referencing, cleaning, and spotting anomalies across hundreds or thousands of rows. 
• Clear Writing: You write well — clearly enough that a customer-facing colleague can pick up your update and act on it without asking follow-up questions, and specifically enough that an engineer knows exactly what needs to be fixed. 
• Independent Thinking: You work through ambiguous problems without waiting to be told what to do next — if the documentation does not answer your question, you find the answer yourself. 

Good to Have 

• TypeScript or Scripting Ability: If you can write a small utility to automate a repetitive task, that is a genuine advantage in this role. 
• Analytics Tools: Familiarity with Looker or Datadog for monitoring operational health and surfacing anomalies early. 
• AI Tool Fluency: You actively use tools like Claude, Gemini, or Copilot to work faster — not as a crutch, but as a genuine productivity layer. 
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Benefits

Life at Incubyte 

We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and once a year for a retreat - with all travel expenses covered. 

Our environment is built for crafters: experimenting with real-world systems, solving complex infrastructure challenges, and contributing to cutting-edge AI initiatives. We are all lifelong learners, and our work is our passion. 

Perks 

• Dedicated learning & development budget 
• Sponsorship for conference talks 
• Comprehensive medical & term insurance 
• Employee-friendly leave policies

Strong Software Engineer fullstack profile using NodeJS / Python and React

Mandatory (Experience) - Must have 6+ YOE in Software Development using Python OR NodeJS (For backend) & React (For frontend)

Mandatory (Core Skills 1): Must have strong experience in working on Typescript

Mandatory (Core Skills 2): Must have experience in message based systems like Kafka, RabbitMq, Redis

Mandatory (Core Skills 3): Databases - PostgreSQL & NoSQL databases like MongoDB

Mandatory (Company) - Product Companies Only

Mandatory (Education) - B.Tech or Dual degree (Btech and Mtech or Integrated Msc/MS) from Tier 1 Engineering Institutes (Top 7 IITs, Top 5 NITs, IIIT Bangalore, IIIT Hyderabad, IIIT Allahabad, MNNIT, IIT Dhanbad, BITS Pilani). Candidates from other institutions will not be considered unless they come from top-tier product companies

Mandatory (Note) : This role is a hybrid role (2 days WFO)

Project Role : Application SAP Enterprise Portal

Project Role Description :

Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have Skills : SAP Enterprise Portal Architecture, SSI:  NON SSI:

Good to Have Skills :SSI: No Function Specialization NON SSI :

Job Requirements :

Key Responsibilities : A Perform Operations support for SAP Desktop B Manage incidents within SLA C Engage in Portal upgrades and Enhancements D SAP UI5 developments with upskilling E Testing/Weekend support for Cutovers /mocks etc

Technical Experience :

Should have 6 yrs relevant exp and 1 E2E implementation exp.

A Resource has worked on End to end Development projects in SAP Portal B Good to have knowledge in Web dynpro Java C Experience in Portal Content Administration iViews, Worksets, Groups, Roles and role-based content SAP Knowledge Management D Experience in all phases of SDLC Requirements, analysis, development, testing E SAP Fiori Good to have skill F Display analytical skills for fit gap analysis for migrations, Upgrade Professional Attributes :

Candidate must be flexible to work from client location- Jabalpur

A Good communication skill in English B Good analytical skill C Experience in managing the team and the delivery Educational Qualification:

A Regular 15-year full time education B Software Engineering degree

Type: Individual contributor with good hands on proficiency. 

Must have

• Strong proficiency in at least one of  Java, Ruby, Python
• Exposure to databases: any of  PostgreSQL, MySQL, Apache Cassandra
• Any NoSQL database experience is a plus
• Exposure to AWS cloud infrastructure: EC2 or S3 
• Proficiency with Git
• MUST: Using REST to make API calls. 

Great to have: 

• Experience working with one or more middleware, enterprise bus, queueing frameworks
• Any of Memcached/Redis, Apache Kafka / RabbitMQ / PubSub+ / AmazonMQ

Soft skills:

• Appreciation for clean and well documented code

What will you do at Tradyl:

(Examples for illustration only)

• Build a shipping service module that is called by our website to query shipping rates from India to a destination country. Configure this to so that an Ops person can update shipping costs as and when they change. Own deployment and monitoring of this service. 
• Use Zapier to build a workflow to export a MixPanel report into a Google sheet every day.
• Change our supplier portal (built on bubble.io) to make an API call to our customer facing site, whenever a supplier modifies his profile.
• Write an alert mechanism that identifies catalogues with insufficient information and makes them non discoverable, which can run every day.
• Work with Business Team to design a workflow for product inwarding using Airtable. Write a small app within Airtable so that whenever a product is updated as “shipped” in airtable, it updates the customer facing website.
• Use an open source dashboarding framework to create a quick dashboard to track important business events.