Account Executive

Job Description:

PHP Developer (candidates having experience with PHP, WordPress & WooCommerce should only apply and provide the details through the shared link)

Company: Wisetr Technology Pvt. Ltd. ("FunnelKit is one of the brands of Wisetr Technology Pvt. Ltd.") 

Website: www(dot)funnelkit(dot)com

Location: Delhi, Tilak Nagar (work from office/ on-site only)

Experience: 5+ years + AI mindset

Education: Engineering candidates should only apply with relevant experience with WordPress and WooCommerce plugin/ product development (not theme customization)

Working Days: 5 days - Monday – Friday

About FunnelKit

FunnelKit builds powerful no-code funnel and marketing automation products for WooCommerce businesses worldwide. Our mission is to help small businesses grow profitably by giving them the right tools to increase conversions and revenue—without unnecessary complexity.

We are a product-first, customer-driven team that values ownership, simplicity, kindness, and excellence.

Role Overview

This role is ideal for someone who:

• Can lead development of our WordPress & WooCommerce product suite as a senior engineer who thinks beyond code
• Enjoys solving real customer problems
• Has worked on production-level WordPress plugins or SaaS products
• Takes ownership of both development and troubleshooting

You'll drive architectural decisions, mentor team members, and shape products that impact thousands of businesses. We're looking for someone who combines deep technical expertise with product thinking—understanding not just how to build features, but why they matter to customers.

You will work closely with Development, Product, QA, and Customer Success teams to build, improve, and support FunnelKit’s core products.

Key Responsibilities

1. Plugin Development & Product Feature Development

• Build and maintain WordPress plugins to extend site functionality and improve user experience
• Own architecture decisions for complex features across multiple products
• Work with the Product team to convert requirements into high-quality code
• Build custom solutions based on real customer use cases
• Ensure all features are properly tested and documented before release
• Mentor mid-level and junior developers through code reviews and pairing
• Lead initiatives that improve developer productivity and code quality
• Think creatively about technical challenges—finding innovative solutions
• Drive technical standards and best practices for the team

2. WooCommerce Integration & WordPress Hooks

• Develop custom solutions and features specifically for WooCommerce stores using WordPress hooks.
• Utilize deep knowledge of WordPress hooks (actions & filters) to extend core functionality and integrate with other plugins. 

3. Troubleshooting & Release Stability

• Monitor product behavior after updates and releases
• Debug complex cross-system issues and performance bottlenecks
• Ensure smooth upgrades and backward compatibility
• Perform root-cause analysis to prevent repeat issues
• Resolve issues related to plugin conflicts, performance, and compatibility with WordPress and WooCommerce.

4. Product Improvement & Analysis

• Design scalable solutions that work across our product ecosystem
• Analyze L2 support tickets to identify patterns and gaps
• Collaborate with Product and Engineering teams to implement improvements and evaluate technical feasibility and trade-offs

5. Git & Code Management

• Manage code using Git (commits, merges, releases)
• Maintain clean, scalable, and secure codebases
• Follow WordPress and WooCommerce best practices
• Conduct regular code reviews

6. AI-Assisted Development

• Use Cursor AI for code assistance, security checks, and snippet creation
• Improve development speed while maintaining high code quality
• Work closely with the development team to ensure smooth integration of plugins with existing systems
• Document technical decisions and create knowledge-sharing resources

7. QA & Test Case Collaboration

• Create clear use cases for QA testing
• Work closely with QA to ensure all features and fixes are thoroughly tested
• Reduce post-release bugs through strong pre-release validation

8. Internal Support to Customer Success

• Assist Customer Success Engineers with technical guidance
• Help resolve complex L1 issues when required
• Ensure recurring problems are documented and addressed at the product level
• Handle and resolve L2 support tickets for FunnelKit Checkout, Cart, and Bump
• Debug complex WordPress, WooCommerce, and plugin-related issues
• Provide fast, stable, and scalable solutions
• Identify recurring issues and propose long-term product improvements
• Coordinate closely with Customer Success Engineers

9. CSS & Template Development

• Develop and maintain CSS and templates for FunnelKit products
• Ensure responsive, cross-browser compatible designs
• Maintain high UI and performance standards

Required Skills & Experience

• 5+ years of hands-on WordPress development
• Strong experience with:
• WordPress Core & Plugin Development
• WooCommerce internals and its ecosystem (APIs & customizations)
• WordPress hooks (actions, filters, and custom hooks)
• PHP mastery (expert-level OOP, design patterns and SOLID principles)
• Database proficiency - Advanced MySQL skills, query optimization, custom table design
• JavaScript, HTML, CSS
• Strong debugging and troubleshooting skills to resolve plugin related issues
• Security First - Expert in preventing SQL injection, XSS, CSRF; capability checks and input validation
• Experience working on product-based WordPress plugins or SaaS
• Strong understanding of orders, checkout flows, and extensibility points
• Proficient with Git version control and collaboration
• Performance Mindset: Experience optimizing slow queries, managing memory, and profiling
• Technical Leadership: Code review experience, mentoring ability, architecture decision-making
• Communication: Explains complex technical concepts clearly to different audiences
• Ability to work on-site from our Delhi office

Nice-to-Have Skills

• Payment gateway integration and debugging experience
• Background processing and job scheduling (Action Scheduler or similar)
• REST API design and development
• Multi-currency or internationalization experience
• Subscription/recurring billing systems knowledge
• Contributing to or maintaining open-source projects
• Experience building WooCommerce extensions
• Experience with checkout, cart, or conversion-focused products
• Familiarity with performance optimization and security best practices
• Experience using AI tools for development
• Candidates with hands-on experience in Agentic AI systems and working with Claude Code will be given preference.

Why This Role is Exciting

• Product Impact: Build features that directly impact revenue for thousands of businesses
• Cross-Product Thinking: Work across an ecosystem of products, not siloed features
• Innovation Encouraged: Find creative solutions to hard problems—we value ingenuity
• Real Leadership: Influence technical direction without organizational bureaucracy
• Modern Engineering: AI-enhanced workflows, continuous improvement, quality-first culture
• WordPress at Scale: Solve interesting challenges in one of the world's largest tech ecosystems

What Success Looks Like

First 3 Months:

• Lead your first major feature from design to deployment
• Establish yourself as a reliable code reviewer
• Identify and fix a significant performance or architectural issue

First 6 Months:

• Own a product area and drive its technical direction
• Mentor team members with measurable improvement in their skills
• Ship an innovative solution that becomes a best practice

First Year:

• Drive cross-product improvements that benefit the entire ecosystem
• Be the technical leader others consult for complex decisions
• Contribute to hiring and growing the engineering team

What We Value

• Product-minded engineering: Understanding business impact, not just technical elegance
• Ownership mentality: Taking responsibility for outcomes, not just tasks
• Continuous improvement: Always learning, always getting better
• Knowledge sharing: Writing docs, mentoring others, building team capability
• Creative problem-solving: Seeing opportunities others miss, finding better ways

What We Offer

• Opportunity to work on globally used WordPress products
• Competitive senior-level compensation
• High-ownership, low-bureaucracy environment
• Collaborative, product-driven culture
• Competitive salary based on experience
• Long-term growth and learning opportunities
• Technical leadership growth opportunities

How to Apply

• Links to significant projects you've led (GitHub, WordPress.org, portfolio)
• Brief note on a technical challenge you solved creatively

NOTE: This is a full-time, on-site position based in Delhi. Remote or hybrid candidates will not be considered.

FunnelKit is committed to creating an inclusive environment and is an equal opportunity employer. We celebrate diversity and welcome applications from candidates of all backgrounds.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Paid sick time
• Provident Fund
• Paid time off

Ability to commute/relocate:

• Tilak Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Experience with Core PHP, WordPress & WooCommerce is a must.

Work Location: In person

What are we looking for?

• Strong interpersonal, communication, and persuasion skills.
• Interest in sales and client management within a fast-paced setup.
• Strong problem-solving skills to address and resolve client concerns.
• Ability to multitask and handle multiple client accounts effectively.
• Minimum 1 Year of experience in telecalling, client success, or B2B servicing roles
• Based in Bangalore 

What will you be doing?

• Manage a portfolio of Travel Agents and ensure consistent engagement.
• Drive re-application cycles by tracking demand patterns, renewal triggers, and client usage behaviour.
• Build and execute retention strategies for high-value & high-frequency clients.
• Lead resurrection initiatives to revive inactive or low-engagement accounts.
• Maintain dashboards, performance trackers, and portfolio analytics.
• Collaborate with operations and business teams to ensure seamless service delivery.
• Resolve escalations and strengthen long-term client relationships.

Description of Role

• We are looking for an enthusiastic analytically minded data driven BI Consultant/Developer role in Mumbai based Data & Analytics team
• The Business Intelligence consultant/developer is a member of the analytics team whose focus is to provide hands-on consulting and
• · Understand and document the reporting business requirements, processes and workflows developing both written and visual depictions of requirements and process flows.
• · Work closely with BI product manager & lead dashboard design and information presentation ideation meetings with business stakeholders. 
• Works extensively in Tableau Desktop, MS Power BI designing and building highly customized dashboards to provide stunning visual anal build assets like datasets, reports and dashboards using tools like Tableau, Powerbi & dataiku for internal customers within investment (Performance, Marketing, Sales etc.)

Key responsibilities

• · Builds Tableau/Power BI Data Models utilizing best practices, ensures data accuracy and ability to blend with other certified data sources.
• · Understand Analytics & Business Intelligence framework and partner with Analytics Technology & Enterprise reporting Technology team to build & deploy reports and dashboards.
• · Evaluate data sources and technology options, recommend appropriate solutions.
• · Build and maintain a reporting data dictionary and data lineage.
• · Perform data analysis, data mapping, and develop ad hoc queries.
• · Write SQL queries, stored procedures, and scripts, ETL jobs.
• · Perform QA testing of developed deliverables and assist with User Acceptance Testing
• · Manage the prioritization, logging and tracking of user related issues, defects, enhancements, and work requests.

Experience and Skills

• · Analytic and data driven mindset with a finesse to build dashboards that tell a story.
• · Strong communication skills, interacting effectively with quantitative colleagues as well as less technical audiences.       
• · Minimum of 5 years of proven experience creating Dashboards, Reports and Visualizations with interactive capabilities.
• · Minimum of 5 years’ experience in business/data analysis and data preparation
• · Minimum 2 years of experience in working with big data & building data apps using Python.
• · Broad industry knowledge of investment management a plus
• · Excellent verbal and writing skills in English.
• · Excellent time management and ability to work under pressure to meet tight deadlines.
• · Maintain a strong commitment to quality. 

Job Summary:

We are looking for an experienced Java Developer with 4+years of hands-on experience to join our dynamic team. The ideal candidate will have a strong background in Java development, problem-solving skills, and the ability to work independently as well as part of a team. You will be responsible for designing, developing, and maintaining high-performance and scalable applications.

Key Responsibilities:

• Design, develop, test, and maintain Java-based applications.
• Write well-designed, efficient, and testable code following best software development practices.
• Troubleshoot and resolve technical issues during development and production support.
• Collaborate with cross-functional teams including QA, DevOps, and Product teams.
• Participate in code reviews and provide constructive feedback.
• Maintain proper documentation for code, processes, and configurations.
• Support deployment and post-deployment monitoring during night shift hours.

Required Skills:

• Strong programming skills in Java 8 or above.
• Experience with Spring Framework (Spring Boot, Spring MVC, etc.).
• Proficiency in RESTful APIs, Microservices Architecture, and Web Services.
• Familiarity with SQL and relational databases like MySQL, PostgreSQL, or Oracle.
• Hands-on experience with version control systems like Git.
• Understanding of Agile methodologies.
• Experience with build tools like Maven/Gradle.
• Knowledge of unit testing frameworks (JUnit/TestNG).

Preferred Skills (Good to Have):

• Experience with cloud platforms (AWS, Azure, or GCP).
• Familiarity with CI/CD pipelines.
• Basic understanding of frontend technologies like JavaScript, HTML, CSS.

Job Title: Lead Bankfast Engineer

We are looking for a Lead Engineer with hands-on experience in implementing Sandstone Technology's BankFast eXperience Platform (BXP). The successful candidate will play a pivotal role in the design, integration, and deployment of BXP, ensuring the platform is optimized to meet our business objectives. This role requires a deep understanding of digital banking platforms, strong technical leadership, and the ability to collaborate across various teams.

Key Responsibilities:

• Lead Implementation Projects: Oversee the full lifecycle of implementing Sandstone Technology's BXP, from requirements gathering to deployment and post-launch support.
• Architect Solutions: Design and develop scalable and secure solutions within the BXP framework, ensuring optimal performance and alignment with business goals.
• Technical Leadership: Lead and mentor a team of engineers, fostering a collaborative and innovative environment that drives successful project outcomes.
• Integration: Seamlessly integrate BXP with existing banking systems and third-party services, ensuring data consistency and secure transactions.
• Customization: Tailor the BXP platform to meet specific business needs, including developing custom components and features.
• Collaboration: Work closely with product managers, UX/UI designers, and other stakeholders to ensure the platform delivers an exceptional user experience.
• Quality Assurance: Implement best practices in coding, testing, and deployment to ensure high-quality deliverables with minimal defects.
• Problem Solving: Troubleshoot and resolve technical issues during and after the implementation, ensuring a smooth user experience.
• Documentation: Create and maintain detailed technical documentation, including system architecture, configurations, and operational procedures.
• Continuous Improvement: Stay informed about the latest developments in Sandstone Technology and other digital banking platforms, and recommend enhancements to keep our solutions cutting-edge.

Qualifications:

• Experience:
• Minimum of 7 years of experience in software engineering, with at least 3 years of experience in implementing Sandstone Technology's BankFast eXperience Platform (BXP).
• Proven track record in leading technical teams and delivering successful digital banking projects.
• Technical Skills:
• Proficiency in modern programming languages and frameworks (e.g., Java, .NET, Angular, React).
• Strong understanding of API development, microservices architecture, and cloud-based deployments (AWS, Azure, or GCP).
• Extensive experience with Sandstone Technology's BXP, including customization and integration capabilities.
• Product Knowledge: In-depth understanding of digital banking solutions, customer onboarding, loan origination, and other financial products within the BXP ecosystem.
• Leadership: Demonstrated ability to lead and inspire engineering teams, fostering a culture of innovation and excellence.
• Agile Methodologies: Experience working in Agile/Scrum environments and leading Agile teams.
• Problem-Solving: Strong analytical skills with the ability to diagnose and resolve complex technical challenges.
• Communication: Excellent communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.

Preferred Qualifications:

• Experience with other digital banking platforms and technologies.
• Certification or formal training in Sandstone Technology products.
• Familiarity with regulatory requirements in the financial services industry, particularly in digital banking.

Responsibilities:
• Candidate should have experience with Salesforce, preferably in Salesforce Lightning in the Financial industry.
• Hands-on experience integrating Salesforce with 3rd party vendors, API integration, RESTful services
• Experience in configuring Salesforce or similar CRM Products, including Workflow, Dashboard, Reports, validation rules and security controls.
• Experience in building applications using C#.NET or other object-oriented programming languages
• Experience with APEX / HTML / JavaScript / CSS with-database including SQL and SOQL.
• Knowledge of DevOps standard methodologies (Version Control, CICD tools, Salesforce DX etc.)
• Demonstrating previous consulting industry experience to conceptualize, craft and own the development of further functional and technical capabilities
• Work with the Salesforce BA, team members and significant business sponsors to evaluate future products, ensuring they align with projects already in progress and the overall strategic ecosystem roadmap.
• Experience in being responsible for the initial engagement with key business and corporate (IT Security, Compliance, Legal) stakeholders to define deliverables, the working groups to test and refine the functionality and deliver the end product to a global user base
• Taking responsibility for project deliverables within an agile environment, seeing projects through to successful release into the core product.

Minimum Qualifications
• Bachelor / Master's Degree or equivalent

Preferred Qualifications:
• Salesforce Certified Certifications (Administrator, Platform Developer 2, Sales Cloud – Architects certifications are a plus)
• Experience with Salesforce Lightning UI /Web component.
• Experience in integrating with cloud applications, e.g. Amazon, Google
• Very good written and presentation / verbal communication skills with experience in customer interfacing roles.In-depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude.

• Improving business processes across customer service and operations functions
• Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
• Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
• Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
• Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
• Collaborating with other departments to resolve complicated issues and issues which require special attention
• Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
• Contributing to the development of industry-leading processes and best practices for delivering customer excellence

Desired Candidate Profile

• MBA/ PGDM from Tier 1 college
• Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
• Focus on quality and excellent problem solving and conflict resolution skills
• Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
• Exceptional communication and presentation skills
• Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
• Experience in streamlining and automation of inbound and outbound communication channels
• Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results    

• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities
• Responsible for distributing information to team members and stakeholders
  
• Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines
  
• Address customer concerns in reference to products, services rendered or employee interactions
  
• Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients