Account Executive - Gurgaon

Strong Enterprise Customer Success Manager Profile (CPaaS / Telecom / B2B SaaS / Communication Platforms)

Mandatory (Experience 1) – Must have overall 6+ years of professional experience, with a minimum 3+ years specifically in Customer Success / Enterprise Account Management roles within CPaaS, Telecom, Communication Technology, Contact Center SaaS, or B2B SaaS organizations.

Mandatory (Experience 2) – Must have minimum 3+ years of experience managing enterprise-grade accounts with portfolio/account sizes of $50K+ ARR, preferably within communication platforms, customer engagement solutions, CRM ecosystems, or contact center products.

Mandatory (Experience 3) – Must have demonstrated ownership of renewals, upsell, cross-sell initiatives, and Net Revenue Retention (NRR) targets. Candidates with experience in quota-carrying customer success or revenue ownership roles will be highly preferred.

Mandatory (Experience 4) – Must have strong experience owning the complete customer lifecycle post-sales, including onboarding, adoption, retention, account growth, strategic account planning, and customer success execution.

Mandatory ( Experience 5) – Must have experience orchestrating complex enterprise onboarding initiatives involving 5+ stakeholders and cross-functional teams, coordinating with Product, Support, Engineering, Operations, and Customer teams.

Mandatory ( Experience 6) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships.

Mandatory (Experience 7) – Must have the ability to understand and explain SaaS product architecture, APIs, integrations, messaging workflows, telephony concepts, and enterprise product ecosystems at a functional level.

Mandatory (Tools) – Must be proficient in HubSpot or similar CRM platforms, Customer Success tools, reporting dashboards, and analytics platforms to monitor account health, customer usage, and engagement metrics.

Mandatory (Domain) – Candidate must possess hands-on working knowledge in at least two of the following ecosystems: CPaaS platforms, Cloud Contact Center solutions, Telecom/VoIP infrastructure, SMS & Messaging ecosystem, Political/Civic-tech platforms, or Nonprofit/Advocacy domains.

Mandatory (Note) - This role will operate in U.S. time zones and requires candidates to be comfortable working in night shifts (approximately 6:00 PM IST onwards).

Key Focus Areas:-

• Scalable SaaS and distributed systems

• Microservices architecture

• Backend performance and API optimization

• Cloud infrastructure and DevOps

• Multi-tenant platforms

• Reliability, scalability, and engineering governance

Main Responsibilities:-

• Design fault-tolerant backend systems

• Lead architecture decisions and technical planning

• Improve system performance, scalability, and deployment workflows

• Guide senior developers and enforce engineering standards

• Reduce technical debt and solve complex production issues

• Collaborate with DevOps on CI/CD, monitoring, and AWS infrastructure.

• You will work on complex, enterprise-scale systems including large SaaS platforms, distributed backend architectures, pricing intelligence engines, CRM solutions, 3D configuration ecosystems, route optimization modules, payment integrations, high-volume APIs, and modern cloud infrastructure.

• We are not looking for a “people manager who used to code.

Required Skills:-

• Backend: Node.js, TypeScript, REST APIs, event-driven systems

• Frontend Understanding: React.js architecture concepts

• Databases: PostgreSQL, MySQL, Redis, query optimization

• Cloud/DevOps: AWS, Docker, CI/CD, Kubernetes (preferred)

• System Design: Microservices, distributed systems, high-availability SaaS platforms

Preferred Experience:-

• SaaS product companies

• Enterprise CRM systems

• Large-scale production platforms

• Pricing engines, WebGL/3D systems, AI-assisted workflows

• U.S.-based product engineering environments

Experience Needed:-

• 10–15 years in software engineering

• 3+ years in architect/principal engineer/engineering lead roles

• Proven experience building scalable production systems

Ideal Candidate:-

A technically strong, ownership-driven architect who:

• Thinks strategically

• Stays calm under pressure

• Solves complex engineering problems

• Mentors teams effectively

• Builds long-term scalable systems rather than quick fixes

Location: Dwarka Mod, New Delhi

Working Days: Monday to Saturday

Working Hours: 10:00 AM to 6:30 PM

Role Overview

We are looking for a Talent Acquisition Specialist to lead our recruitment efforts and attract

top talent for a fast-growing, technology-driven company. This is a hands-on, strategic role

requiring experience in end-to-end recruitment, talent sourcing, onboarding, and HR

coordination.

Key Responsibilities

● Manage end-to-end recruitment for technical and non-technical positions, including

UAV pilots, GIS specialists, survey engineers, field staff, and corporate roles.

● Source candidates through multiple channels: job portals, social media, employee

referrals, networking, and talent agencies.

● Partner with department heads to understand hiring needs, define job descriptions,

and establish selection criteria.

● Screen, interview, and assess candidates for suitability, ensuring alignment with

company culture and role requirements.

● Maintain HR records, applicant tracking, and recruitment dashboards

Qualifications & Skills

● Bachelor’s degree in Human Resources, Business Administration, or related field.

● Minimum 2–4 years of experience in recruitment, preferably in technology,

engineering, or infrastructure sectors.

● Strong understanding of end-to-end recruitment lifecycle and talent sourcing

strategies.

● Familiarity with ATS systems, job portals, LinkedIn Recruiter, and recruitment

analytics.

● Excellent communication, interpersonal, and negotiation skills.

● Ability to work independently, prioritize, and manage multiple recruitment drives

simultaneously.

We are seeking an experienced Senior Backend Engineer to join our passionate team. If you have a strong background in backend development, a track record of delivering scalable and reliable solutions, and are eager to contribute to complex projects, we would love to hear from you.

Responsibilities:

• Design and develop robust, high-performance backend solutions using Python and related technologies.
• Lead the architecture and design discussions for major backend components and services.
• Collaborate closely with cross-functional teams to gather and analyze software requirements.
• Mentor and guide junior and mid-level engineers, fostering their technical growth.
• Review code and provide constructive feedback to ensure code quality and adherence to best practices.
• Identify and address performance bottlenecks, scalability challenges, and technical issues.
• Participate in sprint planning, task estimation, and agile development processes.
• Keep up-to-date with industry trends, tools, and best practices to continuously improve our backend systems.
• Drive the adoption of coding standards, design patterns, and engineering best practices.
• Collaborate with frontend engineers to ensure seamless integration between frontend and backend components.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Minimum of 4 years of professional experience in backend development.
• Strong proficiency in Python and backend frameworks like Django and Flask.
• In-depth knowledge of database systems, both relational (MySQL) and NoSQL (MongoDB, etc. ).
• Proven track record of designing and developing scalable and maintainable backend services.
• Experience with RESTful API design and best practices.
• Solid understanding of software architecture, design principles, and software development lifecycle.
• Previous experience leading or mentoring engineers is a strong plus.
• Strong problem-solving skills and a proactive attitude towards challenges.
• Excellent communication skills, both verbal and written.
• Familiarity with cloud platforms (e. g., AWS, Azure, GCP) and containerization (Docker) is a plus.

1. Sr. Technical Writer/ Product Documentation Position

Job Description

We’re searching for an experienced technical writer to join our team and help take our client-focused services to new

heights. An ideal candidate, with proven experience Individual to have ability to evaluate and analyze complex

information and document in simple terms.

Skills and Qualifications

 Bachelor’s degree in B.E/ B.Tech/ BCA.

 6-7 years industry experience as an effective technical writer

 Proven ability to quickly learn and understand complex topics.

 Previous experience writing documentation and procedural materials for multiple audiences. Must have

experience in MSTP standards.

 Have experience in developing User guides, Troubleshooting or FAQ guides, Design guides and API

technical reference guides.

 Superior written and verbal communication skills, with a keen eye for detail.

 Experience working with engineering to improve user experience: design, UI, and help refine content and

create visuals and diagrams for technical support content.

 Proven ability to handle multiple projects simultaneously, with an eye for prioritization.

 Firm understanding of the Document development life cycle (DDLC)

 Good to have Certification through the Society for Technical Communicators (STC)

 Experience in using Tech writing tools like Robohelp, (preferred), FrameMaker, Madcap Flare, Mulesoft,

Design Center or other Contemporary tools to create documentation.

 Good to have experience in understanding and writing API documentation in specialized tools like

Swagger (Open API 3.0) or Postman for SOAP & REST APIs.

Objectives:

 Develop comprehensive documentation that meets organizational standards.

 Obtain a deep understanding of products and services to translate complex product information into simple,

polished, and engaging content.

 Write user-friendly content that meets the needs of the target audience, turning insights language that sets

our users up for success.

 Ability to improve search results using SEO techniques in Technical writing.

 Evaluate current content and develop innovative approaches for improvement.

 Research, outline, write and edit content, working closely across product portfolios and solutions to

understand requirements.

 Independently gather information from subject matter experts to develop, organize, and write procedure

manuals, technical specifications, and process documentation.

 Work with development and support leads to identify all documentation repositories, revise and edit, and

determine the best solution for data compilation and centralized storage.

 Research, create, and maintain information architecture templates that uphold organizational and legal

standards, and allow for easy data migration.

 Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice

across all documentation.

Job Summary:

We are seeking a motivated and enthusiastic Telecaller to join our admissions team. As a Telecaller, you 

will be responsible for contacting customers, introducing our products or services, and generating leads. 

Your primary objective will be to engage customers over the phone, provide information about our 

offerings, address any inquiries or concerns, Excellent communication skills, persuasive abilities, and a 

customer-oriented approach are essential for success in this role.

Responsibilities:

• Contact potential customers via telephone to introduce our programs. • Make outbound calls to clients and provide information about our offers. • Engage in active listening to understand Parent’s needs. • Answer customer inquiries, resolve complaints, and provide appropriate solutions. • Maintain accurate and up-to-date records of customer interactions and leads in the CRM system. • Follow up with customers to ensure satisfaction and foster long-term relationships. • Collaborate with the sales team to develop effective strategies and techniques. • Stay updated with product knowledge, market trends, and competitors' activities. • Participate in sales meetings, training sessions, and team-building activities.

Requirements:

• Proven experience as a Telecaller or similar sales role.

• Excellent verbal communication and interpersonal skills.

• Persuasive and confident with the ability to build rapport with customers.

• Active listening skills to understand customer needs and concerns.

• Ability to work in a target-driven environment and achieve goals.

• Strong organizational skills with the ability to multitask and prioritize effectively.

• Proficiency in using CRM software and other telecommunication tools.

• Ability to handle objections and resolve customer complaints professionally.

• High school diploma or equivalent; additional education or certifications in sales or customer 

service is a plus.