UI/UX Designer

About KrispCall

At KrispCall, we’re building a modern cloud telephony platform designed to simplify and modernize business communication. Thousands of users globally trust our system to manage calls, support teams, and stay connected all in one place.

We're a fast-moving startup with bold ambitions. If you're passionate about technology, enjoy solving real problems, and want meaningful professional growth, this is your opportunity.

About the Role

We’re hiring a customer support representative based in India who genuinely enjoys helping people. In this role, you’ll be the first point of contact for our users and internal teams. You’ll guide customers through issues step-by-step and collaborate closely with product, engineering, and customer success teams to make the platform better every day.

🧑‍💻 This is a fully remote position, open to candidates across India.

What You’ll Be Doing

• Provide timely and helpful technical support to users via chat, email, and video calls.
• Troubleshoot issues related to VoIP, integrations, account access, and app behavior.
• Offer step-by-step solutions and clear communication.
• Help onboard new users and ensure a smooth start.
• Identify recurring issues and document them to improve support processes.
• Collaborate with product and engineering teams to share feedback and insights.

What We’re Looking For

Must-Haves:

• 1+ year of experience in technical support, SaaS, or helpdesk roles.
• Understanding of VoIP, cloud platforms, or browser-based tools.
• Reliable computer and stable internet connection.
• Strong communication skills and a proactive problem-solving mindset.
• Fluent in English (spoken and written).

Nice-to-Haves:

• Familiarity with HubSpot, Zendesk, Intercom, or similar tools.
• Experience working remotely or in fast-paced tech/startup environments.
• Knowledge of APIs, basic networking, or browser developer tools.

Why This Role is Worth Your Time

We're not a corporate giant and that's a good thing. At KrispCall, you won’t be another cog in the wheel. You’ll take ownership, gain exposure across departments, and have opportunities to grow into more technical or strategic roles based on your strengths and interests.

What You Get

1. Fully remote role across India
2. Learning and growth opportunities
3. Open, inclusive, and supportive team environment
4. Merit-based career progression

Apply Now

We value diverse experiences and perspectives. If you’re curious, driven, and want to grow with a global startup, we want to hear from you.

Let’s build the future of communication together.

Role & Responsibilities

Take end-to-end ownership of critical backend services — from architecture and development to deployment and scale.

Design systems for performance, reliability, and observability. Identify bottlenecks and eliminate them proactively.

Collaborate with product and design to deeply understand user pain points and build the right solutions.

Work independently and own complex modules with minimal oversight.

Champion clean, maintainable code and help set a high bar for engineering excellence across the team.

Stay up-to-date with new tools, technologies, and backend trends — and bring the best ideas into our stack.

Ideal Candidate

2+ years of backend development experience, ideally with Kotlin and Spring Boot (or willingness to ramp up quickly).

You’ve worked in fast-moving teams and thrive when given room to figure things out.

You take initiative and can drive complex modules to completion without needing constant guidance.

Strong with both low-level and high-level design; you know how to build scalable, reliable RESTful APIs.

Proficient with relational databases and aware of common performance pitfalls.

Confident with debugging and optimizing — memory leaks, latency issues, and other hard-to-find problems don’t scare you.

You write clean, testable code and know how to leave systems better than you found them.

You bring a product mindset — caring not just about what’s built, but why and how it delivers value to users.

About Appitsimple Infotek

Established in 2014, we, Appitsimple Infotek, are an Ahmedabad-based IT firm with an impressive portfolio of IT solutions, including CallHippo – a virtual phone system, and SoftwareSuggest – a software recommendation platform.

We boast a dedicated workforce of 160+ employees from diverse backgrounds and domains, consistently striving to develop IT solutions that significantly benefit businesses. Moreover, our commitment lies in fostering an employee-friendly and rewarding workplace, ensuring both professional and personal growth for our employees.

To know more: https://appitsimple.com/

About Software Suggest

SoftwareSuggest is a leading software recommendation platform, revolutionizing how businesses find the best software solutions. Established in 2014, we provide expert insights and reviews, guiding users to make informed decisions. Our mission is to simplify software selection and help companies thrive with the right tools for success.

To know more: https://www.softwaresuggest.com/

Roles & Responsibilities :

Prospect & Engage: Identify and engage potential customers in the target market(both domestic and international).

Compelling Presentations: Deliver persuasive sales presentations and product consultations.

Customer Understanding: Grasp customer needs and convey product value effectively.

Contract Management: Efficiently handle contracts and terms.

Sales Targets: Meet or exceed sales targets for revenue growth.

Customer Relations: Build strong relationships with B2B customers, serving as their main point of contact.

Tailored Solutions: Comprehend customer objectives and offer customized solutions.

Ongoing Support: Provide consistent support and check-ins for customer satisfaction.

Feedback Loop: Act as a bridge between customers and the product development team, offering valuable insights.

Requirements:

Proven Success: Demonstrated success in B2B sales, preferably in SaaS.

Communication Skills: Excellent communication and negotiation skills.

Technical Acumen: Strong technical understanding of SaaS products.

Customer-Centric: Passion for delivering exceptional customer experiences.

Leadership: Ability to mentor and lead sales professionals.

Problem Solver: Strong problem-solving skills for technical and business challenges.

Collaborative: Effective collaboration with cross-functional teams.

Innovative: Analytical thinking and innovative problem-solving.

Organized: Strong organizational and time management skills.

Perks of Working with Us!

5-day Workweek

Unlimited Paid Leave Policy

Uncapped Performance-Based Incentives

Reward & Recognition Programs

Annual Company Retreats

Employee Referral Rewards

Function: Software Engineering → Backend Development

• Python
• Flask

Requirements:

• Should be a go-getter, ready to shoulder more responsibilities, shows enthusiasm and interest in work.
• Excellent core Python skills including threading, dictionary, OOPS Concept, Data structure, Web service.
• Should have work experience on following stacks/libraries: Flask
• Familiarity with some ORM (Object Relational Mapper) libraries
• Able to integrate multiple data sources and databases into one system
• Understanding of the threading limitations of Python, and multi-process architecture Familiarity with event-driven programming in Python
• Basic understanding of front-end technologies, such as Angular, JavaScript, HTML5 and CSS3
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Understanding of accessibility and security compliance
• Experience in both RDBMS(MySQL), NoSQL databases (MongoDB, HDFS, HIVE etc) or in-memory caching technologies such as ehcache etc is preferable.

• Assisting in talent acquisition and recruitment processes
• Conducting employee onboarding and helping organize training and development initiatives
• Providing support to employees in various HR-related topics such as leaves and compensation and resolving any issues that may arise
• Promoting HR programs to create an efficient and conflict-free workplace
• Assisting in development and implementation of human resource policies
• Gathering and analysing data with useful HR metrics, like time to hire and employee turnover rates
• Enhancing job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities

Desired Candidate Profile

• Proven experience as an HR Generalist
• Understanding of general human resources policies and procedures
• Outstanding knowledge of MS Office
• Excellent communication and people skills
• Aptitude in problem-solving
• Ability to work comfortably under pressure and meets tight deadlines
• Desire to work as a team with a result driven approach
• Additional HR training will be a plus

• 3-6 years of relevant work experience in a similar SDET role.
• Demonstrated experience in test framework design, development and having a strong QA mindset.
• Proficiency in any open source Automation Frameworks
• Hands-on experience with tools like JIRA or similar other tools.
• Define test strategies, analyse test results and validate the functionality. work with development, and product to gather test requirements, assess risk areas and convert these to test cases.
• Addition of new capabilities and features Test Cycle Management in the automation framework which is used by the entire QA team for test automation.

• 20% - Design the user flows and mockups basis the product requirements, which would be defined by the founders and shared as inputs by the early users. Key features we are planning to build in the coming months: Forms and Social posting.
• 50% - Design the UI mockups based on the user flows defined above to clearly illustrate the design and functionality of the product. 
• 30% - Create industry and scenario-specific templates that can be readily used by users who are coming on the platform.
• Other short-term responsibilities: Create email and web designs for clients, as part of the product and services business.