AR / Sr. AR Callers ( US Healthcare)

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Role: Azure AI Tech Lead

Exp-3.5-7 Years

Location: Remote / Noida (NCR)

Notice Period: Immediate to 15 days

Mandatory Skills: Python, Azure AI/ML, PyTorch, TensorFlow, JAX, HuggingFace, LangChain, Kubeflow, MLflow, LLMs, RAG, MLOps, Docker, Kubernetes, Generative AI, Model Deployment, Prometheus, Grafana

JOB DESCRIPTION

As the Azure AI Tech Lead, you will serve as the principal technical expert leading the design, development, and deployment of advanced AI and ML solutions on the Microsoft Azure platform. You will guide a team of engineers, establish robust architectures, and drive end-to-end implementation of AI projects—transforming proof-of-concepts into scalable, production-ready systems.

Key Responsibilities:

• Lead architectural design and development of AI/ML solutions using Azure AI, Azure OpenAI, and Cognitive Services.
• Develop and deploy scalable AI systems with best practices in MLOps across the full model lifecycle.
• Mentor and upskill AI/ML engineers through technical reviews, training, and guidance.
• Implement advanced generative AI techniques including LLM fine-tuning, RAG systems, and diffusion models.
• Collaborate cross-functionally to translate business goals into innovative AI solutions.
• Enforce governance, responsible AI practices, and performance optimization standards.
• Stay ahead of trends in LLMs, agentic AI, and applied research to shape next-gen solutions.

Qualifications:

• Bachelor’s or Master’s in Computer Science or related field.
• 3.5–7 years of experience delivering end-to-end AI/ML solutions.
• Strong expertise in Azure AI ecosystem and production-grade model deployment.
• Deep technical understanding of ML, DL, Generative AI, and MLOps pipelines.
• Excellent analytical and problem-solving abilities; applied research or open-source contributions preferred.

Looking for a skilled Oracle Finance Functional Analyst with hands-on experience in Oracle EBS R12 (min 2 modules) and Fusion Financials.

Key Skills:

• Strong knowledge of P2P, O2C, GL
• Proficient in SQL & ITIL processes
• Experience with Oracle EBS/Fusion support & enhancements
• Excellent communication & problem-solving skills
• Must be open to UK shifts (1:30–10:30 PM / 2:30–11:30 PM)

Good to Have:

• Oracle certification
• Experience in global support environments

There are various job roles within software development, each with its own focus and responsibilities. Some common job roles include:

1. **Software Engineer/Developer**: This role involves designing, developing, and testing software applications or systems.

2. **Front-end Developer**: Front-end developers focus on creating the user interface and experience of websites or applications using languages like HTML, CSS, and JavaScript.

3. **Back-end Developer**: Back-end developers work on the server-side of applications, managing databases, servers, and application logic using languages like Python, Java, or Node.js.

4. **Full-stack Developer**: Full-stack developers have expertise in both front-end and back-end development, allowing them to work on all aspects of an application.

5. **Mobile App Developer**: Mobile app developers specialize in creating applications for mobile devices, often using platforms like iOS (Swift) or Android (Java/Kotlin).

6. **DevOps Engineer**: DevOps engineers focus on streamlining the development process by automating tasks, managing infrastructure, and ensuring smooth deployment and operation of software.

7. **Quality Assurance (QA) Engineer**: QA engineers are responsible for testing software to ensure it meets quality standards and is free of bugs or errors.

8. **UI/UX Designer**: UI/UX designers work on designing the user interface and experience of software applications, focusing on usability and aesthetics.

Job Description-

Responsibilities:

- Create blueprints for application deployment, build Terraform modules for infrastructure provisioning, and enhance security with automation tools like Harness and Flux.

- Work with cutting-edge CI/CD tooling and orchestrate deployment using AWS, Azure, Docker Swarm, and Kubernetes.

-Architect and deploy CI/CD platforms to facilitate rapid development and deployment cycles.

- Design and implement Kubernetes environments, API Gateways, and self-service portals.

- Evaluate and integrate third-party tools and services for improved CI/CD processes.

- Educate and lead a team of DevOps engineers in best practices and operational excellence.

- Employ SonarCloud for continuous code quality checks and JMeter for application performance testing.

Qualifications:

- 7+ years of experience with architecting and deploying applications on AWS or Microsoft Azure.

- Proficiency with CI/CD tooling such as GitHub, GitLab, Jenkins, or Harness.

- Hands-on experience with container orch

CoverSelf is an InsurTech start-up, empowers payers and providers with a truly NEXT-GEN cloud-native, holistic & customizable platform preventing and adapting to the ever-evolving claims & payment inaccuracies. Reduce complexity and administrative costs with a unified healthcare dedicated platform. Founded in August, 2021, we are backed by industry veterans.

We foster an environment of employee empowerment whereby each team member is given the freedom to demonstrate excellence through their skills, character, and background. Our team members are motivated individuals who help each other do remarkable things every day.

About the role:

We are looking for a Frontend developer who would be working on the bleeding edge of technologies. We work primarily with React, Typescript and Redux.

Responsibilities:

• Understand why a particular design was chosen and code accordingly 
• Will have to deliver clean bug free unit tested code with minimal guidance
• Strive for continuous improvement by refactoring and applying best practices 
• Learn and adapt to new technologies as necessary.

 Requirements:

• Must be proficient in React, Redux, Redux Toolkit and Typescript
• Used Typescript for React Components
• Unit testing, Component testing and Custom React hook tests with React Testing Library
• Integration tests with Cypress
• Data fetching libraries like Axios, React Query, RTK Query etc.
• Should have maintained React Components with Storybook.
• Used various CSS stylings methods like CSS Modules, LESS, SCSS, Tailwind, Styled Components, Emotion etc.
• Should understand Git 
• Ability to work in a fast-paced and dynamic work environment
• Exceptional interpersonal skills and demonstrated leadership abilities

Work Location: Jayanagar, Bangalore, Karnataka

Work Mode: Onsite

Benefits: Competitive Compensation, Health & Personal Accident Insurance, Friendly Leave Policy, Certificate Reimbursement and many more. 
To Apply: https://coverself.kekahire.com/jobdetails/22318

Additional Information:

At CoverSelf, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

• Should have 4 – 7 years’ experience in Performance Testing
• Experience in JMeter or Load Runner
• Perform root cause analysis to identify application performance issues
• Design and Develop test scripts, scenarios, plans and programs to automate
• Prior experience in troubleshooting using Apm tools
• Good Knowledge of Agile
• Good Knowledge in Quality and Testing
• Good communication skills

Experience Level – 3 to 5 years

Responsibilities

• Review and analyze system specifications.
• Collaborate with team to develop effective strategies and test plans.
• Execute test cases (manual or automated) and analyze results.
• Evaluate product code according to specifications.
• Create logs to document testing phases and defects.
• Report bugs and errors to development teams
• Help troubleshoot issues.
• Conduct post-release/ post-implementation testing.
• Work with cross-functional teams to ensure quality throughout the software development lifecycle.

Skillset

• Familiarity with Agile frameworks
• Ability to document and troubleshoot errors.
• Working knowledge SQL
• Excellent communication skills
• Attention to detail.
• Analytical mind and problem-solving aptitude
• Strong organizational skills

Must Have

• Experience in UFT
• Jmeter is an added advantage.
• API testing experience
• ISTQB Certification