Tradeplus - Online Brand of Navia Markets Ltd.- Navia Markets Limited is a financial services company established in the year 1983. It is widely known by its online brand Tradeplus and one of the fastest-growing discount broker in India. - Transparency, Technology and Timely service are our guiding principles. We understand that people do business with people they trust and understand. - We build trust among the customers by empowering our employees. We enrich the employees to work efficiently and smartly. Our company has received NSDL Star Performance Award for the years 2013, 2015, 2016, 2017 & 2018.
DUTIES & RESPONSIBILITIES:
- Ensure that smooth functioning for the Operations department consists of the trade process, settlement of funds and securities, IPO and Mutual Fund back end processes.
- Prepare various reports required for regulatory compliance and submit within the time limit for NSE, BSE, MCX and SEE etc.
- Handle internal, external and regulatory audits- Supervises/leads/coaches Operations staff wherever needed.
- Study the various regulatory circulars and plan for effective implementation with the guidance of HOD for compliance.
- Ensure to send various communications to the clients on a daily, monthly and quarterly basis within TAT after completing the trade and settlement process.
- Settle the funds and securities to the client on a timely manner as stipulated by the regulator and the policies of the company.
WORK EXPERIENCE AND QUALIFICATIONS :
PREFERRED EDUCATION REQUIREMENT:
Masters in Finance or CA / ICWA / ACS Intermediate
REQUIRED SOFT SKILLS :
- Set high standards for self and other team members.
- Foster an enabling environment where ideas are allowed to put to practice.
- Meet deadlines on assignments, juggle multiple tasks.
- Commitment to goals & Values
- Acts as a Team Player collaborate & support Colleagues / Peers within the department and across the company while still being able to work independently when needed.
REQUIRED BEHAVIORAL SKILLS :
- Excellent knowledge of Banking, Stock Broking business operations attained through a minimum of 5 years of work experience.
- Excellent Written & Verbal communication skills.- Proficiency in MS office especially with V- lookup & Pivot tools of Excel.
- Excellent time management and organizational skills.
- Have great attention to detail.
About Navia Markets
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Role Overview
The role is designed to give comprehensive exposure to the candidate to various parts of the business and intended to transition into a business leadership role in 18-24 months
Job Responsibilities:
- Acts as a strategic advisor to the Founder and senior management team, helping them identify priorities, strategically align their time with these priorities, and revisit these regularly to assess progress.
- Ensure focus on strategic initiatives of the organization so that they are not lost on urgent and daily transactions. Drive time management for the Founder around these areas of focus
- Key Result Areas are used to drive alignment, focus, agility, and business rhythm to achieve our strategic and business goals
- Identify risks associated with goals for the Founder and bring them front and center to find mitigation plans and support the Founder in implementing them.
- Act as an Accountability partner to the Founder to ensure all commitments are met in time.
- Act as a key thought partner, brainstorming & identifying solutions to challenges.
- Manage a variety of long-term, cross-organizational projects
- Represents Founder in meetings through various communication channels with internal and external stakeholders.
- Acts as the liaison between Founder and other executives, clients, and stakeholders to ensure consistent communication and ensuring involvement or decision-making at the proper time.
- Participates with the Founder and senior management team in strategic planning, policy development, and decision-making.
- Ensures timely and effective completion of projects and initiatives of the Founder.
- Researches and recommends new and revised policies and strategies within India & International markets
- Determines & drives key performance indicators and how to measure team performance
Must Haves:
- Your attention to detail and ability to stay on top of multiple things must be exceptional
- You must be able to multitask and drive programs or projects from ideation to execution
- You must have great people skills, and be a highly collaborative team player
- Have exceptional verbal and written communication skills
- Be extremely sharp and logical, with a strong sense of curiosity to always learn more
- High energy, strategic thinker with a data-driven, and analytical approach to solving problems
- Excels at building relationships and networks; influences others to achieve outcomes.
- Systems and process-thinker; loves creating order out of chaos.
- Comfortable behind or front on the stage, supporting the person in the spotlight; thrives on helping others be their best selves and anticipating their needs before they are spoken.
- Strong consulting background, preferably from IT, with strong industry networks across various forums
Must Have Background for this Role:
- MBA from top tier institutes (IIMs or International business schools).
- 3-5 years of post-MBA experience at top consulting firms, high growth start-ups, VCs, or with Founders/ functional heads.
- 1-2 years of operating experience is a plus.
● To manage a team of Content Writers, Catalog Specialists, Quality Analysts,
Review & Digital Imaging Teams in ensuring Web content for product categories
are launched as per SLA's.
● To measure the quality of Content and Catalog and to perform targeted content
and Catalog corrections and to generate training sets in order to enable Catalog
improvements at scale.
● To coordinate with the Subject Matter Experts (SMEs) in area of content writing
and photography to provide technical and analytical guidance for Production floor
teams
● To develop a Quality team for Pre QC of the Brand information Sheet, Visual QC
team for QC of the images before upload and Post QC team for QC of the final
uploaded products and Initiated Quality Audit Process for Catalog & Content
Writers(Proofreading with score).
● To plan, organize and direct the work of subordinates or others, outline
procedures and instructions on work received, make time estimates on new jobs
received, check accuracy / quality of content creation / population done by others,ensuring records are maintained accurately, ensuring utilization of team is high,
mentor and train new team members.
● To coordinate with the customer support team for solving the customer queries
and complaints related to Catalog.
● Preparing daily, weekly and monthly reports and detailed analysis on product
creation and modification.
● To take care of product management wherein ensuring the products are live on
the website as and when required with the latest offers shared for marketing.
REQUIREMENTS
We are looking for leaders at all levels who have the hunger to work with some of the
smartest people, who are driven by a sense of purpose, and who wish to leave a legacy
in their respective domains and among their professional fraternity. We are not just
building apps or tech platforms, but rather building distributed ecosystems connected
through intelligent technology that can change the face of the food and grocery
consumption pipelines in India, forever, for the better.
An ideal candidate for this role is someone who has-
● To execute Technical Skills like:
a. Skills in data analysis and interpretation
b. Reasonable knowledge of aspects of Cataloguing like photography, photo
editing and content writing
● To also execute Behavioural Competencies:
a. Strong team-building skills, counselling skills and conflict management skills.
Must be able to conduct appraisals well and provide constructive feedback.
b. High operational orientation and willingness to “work on the floor” always and
solve problems immediately.
What you will do:
- Acting as a SPOC for all issues related to partners banks/payment gateways empaneled and following up with them for day-to-day operational concerns
- Relationship management with existing as well as newly onboarded partners
- Designing of processes and preparing SOPs for the same
- Accountable for identifying process gaps, mitigate and fix the same via process automation
- Defining KPIs for the process and tracking/reporting mechanism for the same
- Defining the quality/evaluation process for delivery of the KPIs
- Mentoring your team members, finding ways to increase the quality, efficacy of processes and implementing best practices across all levels
- Reconciling monthly data and reporting it to respective stakeholders
- Data analysis for understanding the trend and defining process changes/improvements
- Recruiting, training and supervising executives driving the process
- Driving the organization’s processes by remaining legally compliant
- Ensuring all operations are carried on in an appropriate, cost-effective manner
Desired Candidate Profile
What you must have:
- B.E./B.Tech and MBA from premier college
- Relevant work experience of 4-6 years
- Experience of working with fintech companies or any BFSI
- Excellent verbal and written communication skills
- Knowledge of industry, technology, product trends, latest technologies in the field would be preferred
- Outstanding organizational skills
- Expertise in MS Excel, Word and PowerPoint
- Skills required:
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude
- Excellent problem-solving skills with deep attention to detail
NO NIGHT SHIFTS FOR GIRLS
SALARY - 10K-15K
Hindi - Preferred
Job description
Roles and Responsibilities
- Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
- Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
- Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
- Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
- Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
- Go the extra mile to query resolution, request completion and process closure
- Productive contribution to team effort by accomplishing the results as needed
Desired Candidate Profile
- 0 - 1 years in customer care background
- Must be fluent in Hindi & English. Multilingual will be added advantage
- Telephone etiquette, ability to comprehend and effective listening skills
- Focus on quality control measures and processes
- Problem Solving Acumen and conflict resolution skills
- Multi-tasking ability with a keen sense of detail
Required a Female customer care executive for a Software company for explaining Software Products.
Addressing clients uncertainties, grievances, and suggestions on time.
Gathering the data from the clients and sending to the Designing & Development Team
Proven experience as telesales representative or other sales/customer service role
Good knowledge of relevant computer programs and telephone systems
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejectionCool-tempered and able to handle rejection
For software developers, learning programming languages needs to be practical. This is where the startup has helped more than 15000 students to turn theory into practical knowledge. Currently, offering 9 courses the startup has played a catalyst for thousands of students to land jobs at tech giants like Google, Amazon, Adobe, and Walmart. The startup enables students to follow a comprehensive curriculum and seek help from industry experts without facing any geological barrier.
The founders of the startup are the alumnus of acclaimed institutes like IIT Delhi and Stanford University with experience of working in Amazon, Facebook, Cars24, and other top startups in India.
As a Teacher Ops Manager -Campus, you will be responsible for end to end smooth running of the daily activities, act as an employee champion and change agent.
What you will do:
- Onboarding and churning of Campus Ambassadors (CAs).
- Ensuring lead flow to onboard talented pool of CAs regularly.
- Managing performance of these CAs.
- Churning of CAs from system upon tenure completion or termination.
- Looking into admissions coming through campus ambassadors.
- Driving referral programme to bring admissions.
- Driving course promotions and sensitisation within engineering campuses across India.
- Engagement of Campus Ambassadors :
- Designing and executing (end to end) coding events, workshops, webinars and offline events at campuses.
- Designing tasks weekly and driving adoption.
- Managing rewards and recognition of CAs.
- Marketing:
- Driving BTL and ATL marketing initiatives
- New initiatives:
- Rigorously driving new initiatives - This includes piloting these initiatives within a set of CAs, evaluating and scaling within the entire CA community.
- College level tie-ups - Understanding college specific requirements and catering to the challenges through our resources.
What you need to know / have:
- Minimum 2+ year experience in team management.
- Excellent Problem Solver.
- Highly data-oriented.
- Entrepreneurial and able to think on your feet to come up with ways to solve problems.
- Growth-hacking attitude.
- Outstanding verbal and written communication skills.
- Excellent stakeholder management skills.
- Good communication skills.
Experience: 2 to 5 years
Annual CTC: Rupees 6,00,000 to 8,00,000
Position: Operations Manager
Domain: US, Healthcare
Job Description-
Roles & Responsibility
- You will be responsible for handling multiple processes and LOBs.
- Duties may include, taking part in planning, organizing and directing the work of leads or others, strategize and drive leads to execute procedures on work received, to estimate time on new jobs received, to check accuracy/quality of classification done, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of team is high.
- As an operations manager, you would be responsible for managing a team of associates and would have Leads reporting into you.
- Work with various teams to formulate strategy, seek automation opportunities and leverage technologies.
- Work with internal teams to develop creative and best-in-class compliance business processes that can scale up.
Leverage data to continuously improve. - Link all the programs to business metrics and build solutions keeping that in mind.
- Scale-up team by proper budgeting and co-owning the budget.
- Attract talent and make right hiring decisions, Onboarding and continuous development of the team and maintain a high delivery bar.
- Deliver business goals for processes handled.
- Operational goals for respective business functions measured under Cycle Time/ Productivity/ Quality/ Cost metrics.
- Mentor and guide lead / Process Expert to manage quality, to improve process efficiency, to minimize variation, and to conceptualize, design & deliver training to the team.
- Co-owner in the process of budget planning.
- Directly managed 5 to 6 process leaders, deputy managers and thus indirectly managed at least 200 plus people organization.
- Possess strong communication and leadership skills
- Able to work in an ambiguous, dynamic & 'internet-speed' environment with tight deadlines, Have an absolute passion for ensuring a great customer experience Possess exceptional skills in data manipulation and analysis
Outstanding attention to detail; Exceptional problem solving & analytical skills - Be a self-starter
- Attention to detail and proven ability to manage multiple, competing for priorities simultaneously
- Experience in business process improvement
Experience & Education Qualification:
- Existing Experience as a Sr. Operations Manager is a plus.
- Experience in handling multiple processes and LOBs simultaneously is a plus.
- Graduation is a must.
- MBA is a plus.
Timings
- Fixed shift 7:30pm - 4:30am
- Fixed weekend off.
- No transportation
Looking forward to your response.
Regards,
Sushmita Gaikwad | HR Executive
• Low investment.
• Entry for One Year VISA in Singapore.
• Openings in TWP Pass.
• Earn $800-$1200 & above (Rs. 40,000 - 60,000 & above).
• International career training for 1st 6 months at Singapore.
• No entrance exam/IELTS.
• Free counseling.
• Payment after VISA.
• Visa processing within 2-3 weeks.
• Transparent VISA Processing.
• Gateway to Australia.
• Arrear Candidates, Gaps are also acceptable.
• Fresher’s/Experienced can also apply.
Designation: Client Experience - Territory Manager
Experience: 2-5 years
Work Location: Gurugram, Haryana
About the role:
The Client Experience team is comprised of subject matter experts that drive Bizongo's
solutions nationwide, for its clients. This team will need to ensure Client stickiness by leveraging on intelligences that can be derived through Operations, Product, Packaging and Design.
Key responsibilities:
- Adopt a data-driven solution based approach to work on internal operations that impact Client Experience
- Work in collaboration with all internal teams to ensure seamless operations for order fulfilment of Strategic Clients
- Strategize, create, track and report important metrics to monitor the "experience" of clients
- Increase the adoption of Bizongo's tech products amongst clients and internal teams
- Analyze data and identify trends that can aid in procurement planning, inventory management and increasing overall operational efficiency
- Understanding company’s internal operations, technology, capabilities and targets
Job Requirements:
- Candidate should have clarity of thought to convert complex operational problems into clear solutions
- Must possess excellent Communication skills, both written and verbal to present the above solutions and to effectively manage different stakeholders
- Must be able to follow multiple processes routinely, and should be someone who is always on the lookout for improving the efficiency in the same
- Prior Account Management/Client Service experience can be beneficial, but not mandatory
- Proficient at Microsoft Office and should be inclined towards Data Analytics.
Why work with us?
- Opportunity to work with "India’s leading B2B" E-commerce venture. The company grew its revenue by more than 12x last year to reach to a 200 Cr annual revenue run rate scale. We invite you to be part of the upcoming growth story of B2B sector through Bizongo.
- Opportunity to work with most dynamic individuals in Asia recognised under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL.
- Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment.
- Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017.
- This year ,Bizongo was awarded the highly prestigious & internationally acclaimed 'The DieLine Award' under the Sustainable Packaging category.
- Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company.
- The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce.
About the Company:
- Company Website: https://www.bizongo.in/">https://www.bizongo.in
- Bizongo is a B2B marketplace for packaging, where we make trade, simple! Our doors are open for anyone looking to work in the - Next-Big-Thing- of the ecommerce industry. We believe that strong teams are the backbone of a company and getting best people on-board is a challenge for any growing organization. We are looking for passionate people at the top of their work who would like to take the company to the next level of growth and innovation.
- We have been recognised as a game changer in the packaging industry; being heralded as the Industry Leaders at World Tea & Coffee Expo 2016, Startup Winners at IBM Global Entrepreneurship Program Smart Camp 2015, The Marketplace 2015 powered by Accel Partners, Red Herring Asia Top 100 2015, Best Innovation Award IndiaPack 2015, Top Five Businesses at Wharton India Economic Forum 2015, USA, Owl Open at Rice University 2015 and more, for bringing innovation to a market in dire need of technological solutions. We have featured in the list of '50 Best Startups to Work for - 2017' of Silicon India magazine.Our CEO, Aniket Deb's featuring in the Forbes Asia 30 under 30 in April'17 has also conferred the team with the appreciation and validation of our efforts, clearly highlighting the passion and devotion of the team.
- Founded in 2015, Bizongo was started by 3 former IITians Aniket Deb, Ankit Tomar and Sachin Agarwal. Bizongo is backed by prominent venture capitalist Accel Partners (investor in Facebook, Flipkart, etc.) and IDG Ventures (investors in Baidu, Myntra, etc). The company has grown from a small team of 3 to a creative family of 70 in two years. The culture at Bizongo comes from diversity in cultures, thoughts, and professional goals who collectively work towards the vision of the company everyday. The culture self -evidently has come to be a beautiful amalgamation of the Team's collaborative ways, upscaling on processes, technology, etc, allowing employees to work and lead freely on opportunities while still being accountable and transparent for all actions.