Store Manager

1.4+ years of software development experience

2. Strong experience with Kubernetes, Docker, and CI/CD pipelines in cloud-native environments.

3. Hands-on with NATS for event-driven architecture and streaming.

4. Skilled in microservices, RESTful APIs, and containerized app performance optimization.

5. Strong in problem-solving, team collaboration, clean code practices, and continuous learning.

6. Proficient in Java (Spring Boot) and Python (Flask) for building scalable applications and APIs.

7. Focus: Java, Python, Kubernetes, Cloud-native development

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

About Us

Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs

How do we do it

Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing customer-agent conversations across multiple channels including voice, email, chat/Whatsapp, and social media, whilst coaching them. 

Job description

We are looking for a great React/Redux Developer proficient with JavaScript. Developers' primary focus will be on developing user interface components and implementing them following well-known React.js workflows.

Responsibilities

• Responsible for the development of a new highly responsive, web-based user interface
• Construct visualizations that can depict vast amounts of data.
• Work and collaborate with the rest of the development team
• Work with the product team, backend team and server teams.
• Learn and understand user interactions and develop a flexible and well-structured front-end architecture, along with the APIs to support it.
• Developing new user-facing features using React and Redux
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Good time-management, interpersonal and communication skills.
• A natural inclination toward solving complex problems, Impulse to learn and master new technologies and curiosity to find new and unusual ways of how to solve various technical issues.

Desired Qualifications and Key Skills

• Bachelor’s degree in computer science, software/computer engineering or an equivalent degree from Tier 1 College is a Plus
• Prior Experience with a Product Based Company is a Plus.
• Should have 3+ years of hands-on experience in configuration, coding, testing and deploying web-based applications in React
• Working in an agile environment with agile methodologies is a must and having Git knowledge is an advantage.
• Should be able to work with designers to transform wireframes into Screens.
• Should be able to integrate screens to business logic and architect database schema to ensure complete design.

Cultural fitment 

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/">https://rezo.ai/ for more information

About us:

Siply helps underserved masses inculcate savings behaviour to build a more productive and financially secure country. Our Vision is to build the Digital Bank for 40 Crore Underserved Indians.

Company Link - https://siply.in/">https://siply.in/

About the Role:

This is the Senior role where you will build systems and infrastructure to enable seamless user experience across all our offerings in the space of Micro-Savings, Micro-Credit, Micro-Insurance, and associated Value-Added Services. You will power the user experiences on the App and translate complex technical issues into Business opportunities.

Responsibilities:

• Build the architecture for our Product platforms and take ownership for deliverables.
• Good Understanding of all stage of software development and also mentoring team.
• Design some of the most advanced & complex software systems / products in the industry.
• Determine technical feasibility of medium to low complexity features or solutions by evaluating problem, possible solutions and technology requirements.
• Exercise judgement in prioritizing tasks and selecting methods and techniques for obtaining solutions.
• Collaborate and work closely with Engineering, Product and Design team.

Requirements:

• 4 to 7 years of experience in software product development.
• Degree in Computer Science or related field from top tier universities is preferred.
• Excellent abstraction, coding and system design skills.
• Strong hands-on technology experience building and running large scale systems handling multi-million sessions/transactions per day.
• Strong experience in large scale Database systems like rdbms & NoSQL stores.
• Excellent programming skills in Java/GO/NodeJS and expertise in multi- threading and performance-oriented programming.

Join us to be a part of our Growth Journey!

We are hiring for a Software Engineer Team Lead - Backend, to join our education-focused fintech lending startup, GrayQuest. Our core product is a combination of a lending product, a rewards product and an insurance product to redefine the education fees payment across the country.

• Participate in all stages of the Software Development Lifecycle
• Develop back-end components, services, and APIs. Support integration of user-facing elements, and collaborate closely with the design and front-end development team.
• Write elegant, effective, and scalable code while maintaining the highest level of coding standards.
• Take complete ownership of projects and ensure timely deliveries
• Ability to debug, refine, review, and deploy code
• Work closely with the QA team to test, and document project features.
• Ability to interact with all stakeholders. Understand business requirements, and effectively convert them into technical specifications
• Mentor junior developers and participate in peer Review

Requirements:

• Demonstrable experience as a Python Developer (3+ years)
• Strong knowledge of Python frameworks (Django Rest, Flask)
• Experience working on REST APIs
• Strong knowledge of SQL and JavaScript
• Experience with Amazon Web Services (AWS)
• Working knowledge of React
• Familiarity with Agile development methodology
• Good understanding of task breakup, milestone definition, and work delegation.
• Past experience of working in a fintech/financial services domain or a consumer internet startup will be preferable but not required
• Work experience in early-stage startups (0 ->1) is a big plus
• Bachelors or equivalent degree from premier institutes is a plus
• Most importantly, the biggest skill we look for our prospective candidates is "Learnability" - how quickly can you learn. 

Why is this a great opportunity for the right candidate:

1. Work with a young dynamic core team backed by marquee investors from the financial services space
2. Work on a product/business that has achieved product market fit and take it to scale
3. Equity compensation and competitive market salaries
4. Work environment that prioritizes talent, hustle and dedication
   
   

We will also ensure we give a preference to applicants who directly email us with their background/context and why they think they should be a strong candidate for this position at GrayQuest. Email us at work (at the rate) grayquest (dot) com and cc Sonal (at the rate)grayquest (dot) com

SDET - Mobile

Skills: Appium,C#,Selenium, Mobile Automation, Appium framework, Query the database

Experience:  5- 11 yrs

Education: B.Tech/B.E(Mandatory)

Mobile Test,  5+Years e Manual & AutomationTesting in Mobile applications like Android and IOS, C# or Java Programming SQL, automation framework development, Appium, Selenium

We are looking for candidates who are comfortable with -

• P&L preparation
• MIS Reporting
• GST and Taxation
• Income Tax
• Vendor Management
• Reconciliation
• Journal Entries
• Invoicing
• Should be comfortable with Tally ERP and Advanced Excel

Requirements:

• B Com or M Com with a specialisation in Accounting