AI Product Manager - Voice & Speech

This position is for a tester with strong coding skills who likes challenges - someone who is constantly striving for excellence in software test automation.

Responsibilities include:

• Develop automated test cases on a day-to-day basis
• Gather and prioritize user requirements, feed these requirements into overall Automation Framework requirements and test plans
• Train team members on tool use and test automation tools, practices, techniques and best practices
• Communicate cross-functionally throughout the engineering organization
• Continuously monitor and boost test coverage across the product

Minimum Job Qualifications:

• Bachelor’s degree or better in CS or related field, with 3+ years experience in software test.
• Exposure to best practices in SQA including code reviews, debugging, troubleshooting and CI processes
• Experience in backend Testing using Java, API-Testing,Rest assured ,and Performance testing using Jmeter
• Excellent communications and technical presentation skills
• Initiative to research and build solutions to tough problems in domains like Flash, OpenGL, WebGL where off-the-shelf automation tools might not be available
• Some experience/comfort with working in a Linux/Unix environment
• Excellent analytical, problem-solving, troubleshooting skills.

Preferred (Bonus) Qualifications:

• Knowledge of current build and test automation tools and processes, such as JUnit/TestNG, Maven, Jenkins, Mockito, JBehave, Git, etc
• Experience with whitebox testing, code reviews, SDK testing
• Experience with performance testing, stress testing, and advanced aspects of system testing automation.
• Knowledge of at least one scripting language (Python, Bash, Ruby or comparable).

About the company

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

About the role

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

Location

Noida, India

Roles and responsibilities

1. Keep abreast with Extramarks latest offerings and best practices
2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
3. Maintain and strengthen relationship with existing customers
4. Collaborate with the support team (technical and academic) to address customer queries
5. Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
6. Prompting clients to upgrade their existing packages and to purchase additional offerings.
7. Harnessing relationships to generate leads from referrals to maximize our profits.
8. Ensuring a good renewal rate of the subscribed packages
9. Retain customers who raised an issue for refund/cancellation

Selection process

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

Expectation

• B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
• Excellent interpersonal and communication skills

Roles and Responsibilities:-

1. Developing, generating, and growing new digital marketing business

2. Creating innovative online marketing sales plans

3. Exhibiting expertise in digital marketing solutions

4. Selling services like SEO, SEM, PPC, social media, online reputation management, etc. (for the

US and Canada locations)

5. Maintaining accurate and up-to-date pipeline and forecasts

Desired Candidate Profile:-

1. The position demands an entrepreneurial-minded individual with high energy and a strong motivation to sell (we like increasing numbers)

2. A strong candidate will have excellent sales and closing skills

3. Strong organizational skills and ability to handle multiple tasks and priorities

4. Demonstrated time management skills

5. Knowledge of digital marketing/SEO services will be a plus

6. Excellent communication skills

About Graygraph Technologies:

Graygraph Technologies LLC is an IT services provider company that has skills and expertise to facilitate complex business solutions. We offer services like staffing solutions, software development, web development, Content Management Solutions, and Creative Design from the very beginning until the end. Our overall process includes concept, design, development, incorporation, and implementation. We have a squad of experts, who are working on modern technologies and tools with vast experience to carry out web-based projects.

To know more, please visit our Websites:

www.Graygraph.com

www.DigitalGuider.com

Why should you join us

· Fixed working timings- 5 days working

· Attractive Incentives

· Young & Vibrant work culture

Job Location: Block A-128, Sector-63, Noida

Salary Package: Depends on skills

Working Days: Monday to Friday

Shift: Night Shift

Job Title/Designation:

Executive Assistant for CEO /Directors

Job Description:

The Executive Assistant to the CEO is responsible for providing comprehensive support to the CEO, Board of Directors, and Executive Team. This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality.

• Provide sophisticated calendar management for CEO. Prioritize inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
• Act as a liaison and provide support to Directors. Arrange and handle all logistics for Board meetings and events: schedule meetings; draft agendas; develop, compile, and distribute presentation materials; and record meeting minutes on behalf of Board Secretary. Adhere to compliance with applicable rules and regulations set in bylaws regarding Board matters.
• Work on creating and implementing business strategy for business growth and transformation projects while working closely with CEO.
• Ensure readiness with timely & quality output (presentations / data analytics) for all internal & external requirements/reviews
• Prepare informative Reports for decision-making.
• Preparation of executive summaries of meeting and proposals.
• Develop a good understanding of business
• Analyzing competition and market trends
• Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO, including those of a highly confidential or critical nature.
• Prioritize and determine the appropriate course of action, referral, or response, exercising judgment to reflect the CEO’s style and organization policy.
• Work closely with the CEO to keep him well informed of upcoming commitments and responsibilities, following up appropriately. Act as a "barometer," having a sense for the issues taking place in the environment and keeping the CEO updated. Anticipate CEO’s needs in advance of meetings, conferences, etc.
• Coordinate all Executive Team meetings and retreats and assist with staff meetings and events as needed.
• Work with the Executive Team to coordinate the CEO’s outreach activities. Follow up on contacts made by the CEO to cultivate ongoing relationships.
• Provide hospitality to all guests and help to create a welcoming environment.
• Invest in building long-lasting relationships both externally and internally.

Candidate Profile:

SUCCESSFUL CANDIDATES WILL POSSESS THE FOLLOWING QUALIFICATIONS:

• 3- 7 years of experience in EA profile
• Strong ability to execute work with a diversity, equity, and inclusion lens.
• Significant executive support experience, including supporting C-level executives
• Expert proficiency with Microsoft Office and desktop publishing software; ability to design and edit graphic presentations and materials.
• Technical proficiency and problem-solving skills related to: IT infrastructure; IT support and troubleshooting; and cloud-based environments (web-based applications).
• Decent verbal and written communication skills.
• Exceptional organizational skills and impeccable attention to detail.
• High degree of professionalism in dealing with diverse groups of people, including Board members, senior executives, staff, community leaders, donors, and funded partners.
• Make appropriate, informed decisions regarding priorities and available time.
• Ability to complete a high volume of tasks and projects with little or no guidance.
• Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
• Able to maintain a high level of integrity and discretion in handling confidential information.
• Excellent judgment is essential.

• Partner with the product team, co-founders, and business heads to define the product vision for all our verticals (Demand, Supply, Advisory)
• Lead and mentor a team of Product Managers (PMs) to build an impactful roadmap and make it a reality in collaboration with engineering, design, and business teams.
• Define and communicate key performance indicators (KPIs), objectives, and key results to measure success; Regularly interface with ground teams, farmers, traders, etc. to get feedback on product strategy for your product area.
• Regularly share progress with execs and the larger teams against quarterly and annual goals.
• Foster a product culture for PMs, Analysts, Designers, Operations Teams, and Business teams.
• Work with engineering leadership to envision and prioritize improvements to our core product offering that is in line with our quarterly and annual goals.

• 4+ years of experience in core product management.
• Experience leading and mentoring in a product management organization.
• Experienced working with highly technical engineering and design teams and driving complex projects from ideation to successful launch.
• Expertise in setting, aligning and measuring success KPIs for large products
• All-around leader: you can create a product vision that others want to follow.
• Customer obsession: you genuinely care for our customers and deeply understand the needs of the customer ( end users, ground teams, and internal teams) and make sure that those needs are well understood by your teams.
• Problem solver: loves to figure out complex problems and constantly think about how to make processes more efficient.
• Great with data: you are data-focused, and drive the team to take decisions based on data
• A track record of partnering with cross-functional teams.
• Ability to communicate to engineers and executives in the same breath.

• Sketch early layout and interface concepts in collaboration with the UX Designer
• Understand and extend a visual language for interactive systems that hold up to the development process
• Creating designs with strong typography and iconography, as well as strong and unique branding
• Constructing clean and organized creative deliverables that adhere to style guidelines
• To work in the form of a creative team and become a positive addition to our company culture 

Requirements

• Some knowledge of HTML/CSS/Javascript
• Some formal design training
• Strong portfolio that reflects your experience with diverse designs demonstrating a passion for design 
• An understanding of interactive design
• An understanding of interactivity and the Web and the fundamentals of information architecture, hierarchy, and layout
• Motivated and organized 
• Dedicated and accountable
• Careful attention to detail
• An eagerness to collaborate across disciplines with team members at all levels
• The ability to both work autonomously and as part of a team
• Able to effectively communicate and coordinate with other disciplines to ensure the visual design is communicating the desired message.
• Solid working knowledge of Adobe Creative Suite, including Photoshop, Illustrator, and InDesign, and familiarity with After Effects (in order to quickly animate designs) 
• Solid working knowledge of Figma. 

• Insurance P&C and Specialty domain experience a plus
• Experience in a cloud-based architecture preferred, such as Databricks, Azure Data Lake, Azure Data Factory, etc.
• Strong understanding of ETL fundamentals and solutions. Should be proficient in writing advanced / complex SQL, expertise in performance tuning and optimization of SQL queries required.
• Strong experience in Python/PySpark and Spark SQL
• Experience in troubleshooting data issues, analyzing end to end data pipelines, and working with various teams in resolving issues and solving complex problems.
• Strong experience developing Spark applications using PySpark and SQL for data extraction, transformation, and aggregation from multiple formats for analyzing & transforming the data to uncover insights and actionable intelligence for internal and external use