AI Product Manager - Voice & Speech

What we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What will you do everyday?

As a backend engineer you will be responsible for building the Haptik platform which is used by people across the globe. You will be responsible for developing, architecting and scaling the systems that support all the functions of the Haptik platform. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues. 

Ok, you're sold, but what are we looking for in the perfect candidate?

Develop and maintain expertise in backend systems and API development, ensuring seamless integrations and scalable solutions, including:

• Strong expertise in backend systems, including design principles and adherence to good coding practices.
• Proven ability to enhance or develop complex tools at scale with a thorough understanding of system architecture.
• Capability to work cross-functionally with all teams, ensuring seamless implementation of APIs and solutioning for various tools.
• Skilled in high-level task estimation, scoping, and breaking down complex projects into actionable tasks.
• Proficiency in modeling and optimizing database architecture for enhanced performance and scalability.
• Experience collaborating with product teams to build innovative Proof of Concepts (POCs).
• Ability to respond to data requests and generate reports to support data-driven decision-making.
• Active participation in code reviews, automated testing, and quality assurance processes.
• Experience working in a scrum-based agile development environment.
• Commitment to staying updated with technology standards, emerging trends, and software development best practices.
• Strong verbal and written communication skills to facilitate collaboration and clarity.

Requirements*:

• A minimum of 5 years of experience in developing scalable products and applications.
• Must Have Bachelor's degree in Computer Engineering or related field.
• Proficiency in Python and expertise in at least one backend framework, with a preference for Django.
• Hands-on experience designing normalized database schemas for large-scale applications using technologies such as MySQL, MongoDB, or Elasticsearch.
• Practical knowledge of in-memory data stores like Redis or Memcached.
• Familiarity with working in agile environments and exposure to tools like Jira is highly desirable.
• Proficiency in using version control systems like Git.
• Strong communication skills and the ability to collaborate effectively in team settings.
• Self-motivated with a strong sense of ownership and commitment to delivering results.
• Additional knowledge of RabbitMQ, AWS/Azure services, Docker, MQTT, Lambda functions, Cron jobs, Kibana, and Logstash is an added advantage.
• Knowledge of web servers like Nginx/Apache is considered a valuable asset.
• 
  

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. 

Tell me more about Haptik

• On a roll: Announced major strategic partnership with Jio. 
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. 
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. 
• Huge market: Disrupting a massive, growing chatbot market. The global market is projected to attain a valuation of US $0.94 bn by the end of 2024 progressing from US $0.11 bn earned in 2015. 
• Great customers: Businesses across industries - Samsung, HDFCLife, Times of India are some that have relied on Haptik's Conversational AI solutions to engage, acquire, service and understand customers. 
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. 

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and don't shy away from breaking things! 

About The Company

 The client is 17-year-old Multinational Company headquartered in Bangalore, Whitefield, and having another delivery center in Pune, Hinjewadi. It also has offices in US and Germany and are working with several OEM’s and Product Companies in about 12 countries and is a 200+ strong team worldwide. 

Join us as a Software Developer (M365, SharePoint, Power Platforms) within our Apps &Software Development team, to deliver end-to-end customized application development. We expect the individual to participate & contribute to every stage of the project right from

interacting with internal customers/stakeholders, understanding their requirements, andproposing to them the solutions which will be best fit to their expectations.

 Principal Duties and Responsibilities 

• Understand, design, implement & maintain O365, SharePoint and Power Platforms

solutions.

• Create detailed design artifact like program specifications, test plans, and independently

develop and review code 

• Design and develop solutions to implement requirement efficiently in line with business

strategy, security, and compliance 

• Use critical thinking skills to understand the pain points of business and generate desired

solution 

• Design of environment architecture with organizational IT architects and IT security 

• Create comprehensive solutions based on Microsoft Power platforms components like

Power App, Power Automate, Power BI and Power Virtual Agent, Data verse and

SharePoint. 

• Be a part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. 

Knowledge, Skills, and Qualifications 

Education: bachelor’s degree 

Experience: Minimum 4 years of experience with Microsoft Power Platforms 

 Required Skills 

Experience in SharePoint Framework SPFx, SharePoint On-Premises (SP-2013) Basic Knowledge, SharePoint Online 

Familiarity with C#, ASP. Net MVC. Experienced in JavaScript and frameworks like React/Angular, HTML, and CSS, SharePoint 2016 

Knowledge of O365 products like Team, One Drive, One Note 

Basic Knowledge of the SharePoint Migration Tool 

Job Description:

Roles & Responsibilities

Selected engineer's day-to-day responsibilities include:

• Maintaining UNIX user accounts and access managements,

• Good understanding of LDAP vs local IAM management.

• Setting up repositories and maintaining.

• Should be very comfortable with troubleshooting Linux-based systems on issues and failures with good grasp of the Linux command line

• Specialist knowledge in Unix Technologies – RedHat , SUSE Linux & SOLARIS.

• Good hands-on experience in parallel filesystems.

• Good understanding on basic networking technology e.g. TCPIP, ip multipathing, ip aggregation, DNS, DHCP etc.

• Comfortable exploring and testing new Open Source software systems should the need arise to solve particular problems

• Setting up and maintaining SUSE and Red hat Clusters with DRBD, Stonith and Coro sync

• Good knowledge in virtualisation/hypervisor technologies on various operating platforms e.g. VMWare, HPE Service Guard cluster

• Good understanding of the various enterprise technologies e.g. SAN, enterprise backup, enterprise monitoring etc

. • Good knowledge in handling NFS file systems and NFS servers

• Troubleshooting performance issues

• Shell, Power shell and python scripting

• Creating custom image based on the security requirements • Planning and executing security patches periodically

Education, Experience & other requirements

Ø Degree in Computer science, Information technology or any related discipline

Ø Minimum 4 - 5 years of experience into Unix server’s setup, administration, upgrading and support.

Ø Good verbal and written communication and able to manage key stakeholders i.e. project team, security, compliance and IT operations

Ø Strong analytical and troubleshooting skills

- Hands-on experience in developing User Interfaces (more than 4 years) using Angular 4+.

- Hands-on experience of using reactive frameworks like Redux, NgRX.

- Strong understanding of using UI testing frameworks like Jasmine, Mocha.

- Focus on building reusable components by employing Design patterns.

- Ability to remote diagnose user issues (With or without tools).

- Strong understanding of Object-oriented concepts.

- Ability to suggest alternative solutions for micro-level problems considering the environment constraints.

- Ability to diagnose development issues independently.

- Self-motivated learner.

• Develop and manage apps on React Native platform
• Analyse, code, debug, test, document & deploy applications
• Provide technical leadership and upgrade architecture design and solution to accommodate future expansion
• Ensure quality control processes are successfully employed.
• Experience in React-Native based app development is a must
• Experience in Mobile app development (Cross platform apps)
• Must have published at least 1 major React-Native app
• Knowledge of service workers implementation for Progressive Web Application (PWA)
• Demonstrated ability with HTML5, CSS3, Bootstrap, jQuery, and other JS frameworks React JS
• Development experience of UI (layouts, animations, etc.)
• Good understanding of Design and Architecture Patterns
• Understanding of iOS and Android Code signing process and deployment model
• Understanding of Unit Testing, Debugging Methodology used in React Native Apps
• Understanding on integration of native modules with React Native code
• Experience with caching and scaling techniques

OTS Solutions is looking for hiring a new business development executive at their Gurgaon office. Here are the responsibilities for the person,

• Person will be responsible to do reach outs in US market using email, calls, linkedin for a particular industry
 
• Person will be responsible to generate leads and setup appointments for onsite US account executive
 
• Person will be responsible to perform different campaigns and generate leads
 
• Person will be responsible to speak with and quality clients under parameters defined by sales team needs

We are looking for these skills / experience in the candidate,

• Should be available to work in night timings (US shift)
 
• Must possess excellent written and verbal english skills
 
• Must have worked in setting to sell B2B services to US or international customers
 
• Must have got experience in working on Linkedin and other social platforms to generate leads
 
• Must have experience of generating leads through email campaigns
 
• Must have worked to set up appointments for account executive