AI/ML, NLP, Chatbot Developer

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

• Minimum 2 years of experience • Must have minimum 2 years’ experience working on .NET core and knowledge in LINQ • Strong experience in Database Design, RDBMS and SQL • Having Experience in Windows application Development should be additional advantages • Expert in MS SQL relational database design, normalization, usage SPs, Triggers and Views • Configure MS SQL Server and deploy DataBase • Well versed in JavaScript and jQuery • Demonstrated experience in the support of Microsoft SQL Server 2008 and 2012 • Prior experience Windows & Web Based Applications

Qualifications: 

• Bachelor's degree in Communications, Journalism, Engineering or a related field. 
• Proven experience as a Content Writer with at least 2 years of professional experience. 
• Exceptional writing, editing, and proofreading skills with a keen eye for detail and grammar. 
• Strong understanding of content marketing principles and strategies. 
• Familiarity with SEO best practices and keyword research tools. 
• Experience in crafting content for various digital platforms and channels, including websites, blogs, social media, and email campaigns. 
• Excellent research skills and the ability to translate complex technical concepts into clear, concise, and engaging content. 

Ability to work independently, manage multiple projects simultaneously, and meet deadlines. 

A portfolio showcasing a range of content writing samples across different formats and styles. 

Job role:

We are looking for a tech-savvy Business Development Representative with an ability to do hands-on Sales. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. You will be speaking to Who's Who of the fintech world.

It is an added advantage if you have experience in developing leads from marketing campaigns and meeting sales quotas. You will be responsible for the entire sales cycle from establishing customer contact until signing a deal. You will also ensure proper after-sales service.

Job Location: Indore | Full Time | Experience: 0 to 6 years | Salary ∝ Expertise | Rs.1.8L ~ Rs.3L | Freshers allowed

About the company:

Anaxee Digital Runners is building India's largest last-mile verification & data collection network of Digital Runners (shared feet-on-street, tech-enabled) to help Businesses & Consumers reach remotest parts of India, on-demand.  KYC | Field Verification | Data Collection | eSign | Tier-2, 3 & 4

Sounds like a moonshot? It is. We want to make REACH across India (remotest places), as easy as ordering pizza, on-demand. Already serving 11000 pin codes (57% of India) | Website: www.anaxee.com

Important: https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">Check out our company pitch (6 min video) to understand this goal - https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">https://www.youtube.com/watch?v=7QnyJsKedz8

Responsibilities:

• This is not another Sales job, it involves Concept Selling too.
• Find customers for Products & Services provided by the company
• Contact potential clients via phone, emails, and LinkedIn
• Identify client needs and suggest appropriate products/services
• Customize product solutions to increase customer satisfaction
• Build long-term trusting relationships with clients
• Proactively seek new business opportunities in the market
• Directly report to the CEO
• Stay up-to-date with new products/services and new pricing/payment plans
• Keep an eye on the competition.

Requirements:

• Proven work experience as a Business Development Representative, Sales Account Executive or similar role
• Hands-on experience with multiple sales techniques (eg: inbound, outbound, field sales)
• Track record of achieving sales quotas
• Experience with CRM software, Online tools for effective sales
• Understanding of sales performance metrics
• Excellent communication and negotiation skills, Good Email writing skills
• Ability to deliver engaging presentations
• Degree in Marketing, Business Administration or relevant field.

Location- Gurgaon

Mode of Work- Office

Interview Mode- Online

Experience- 2 to 4 years

Content Writer 

As a Content Creator, you’ll be working with teams across the company to create valuable content to educate our customers and wow our prospects. Your primary role will be to enrich our websites and mobile app with engaging blog posts, guides, and actionable marketing copy. 

Your responsibilities include

• conduct thorough research on industry-related topics 

• generate ideas for new content composition Write engaging content and ensure that it adheres to SEO standards

• proofread the articles before publication 

You should possess excellent writing skills and have an eye for detail. You should develop content that attracts the target audience.

Roles and responsibilities

• Create content pieces that appeal to our audiences, attract customers and boost our brand awareness.
• Produce content marketing campaigns to drive leads and subscribers
• Utilize SEO best practices to generate traffic to our website
• Develop different content types, including email, social media posts, blogs, and white papers on a regular basis.
• Oversee our website, promote our blog and pitch articles to third-party platforms effectively.
• Work together with different departments to create innovative content ideas.
• Prepare well-organized drafts utilizing Content Management Systems (e.g. WordPress, Weebly, Joomla, etc).
• Assure all-around consistency for textual styles, pictures, fonts and tones in the content.
• Research industry-related topics by combining web sources, interviews and studies.

Requirements

• Bachelor’s degree in English, Journalism, Marketing or related field {Master's degree, a plus}
• At least 1 year of work experience as a Content Writer
• Experience with Content Management Systems (e.g. WordPress, Weebly, Joomla, etc) and marketing tools, MS Office or Google Suite
• Excellent understanding of digital marketing strategies including SEO, email marketing and web analytics.
• Outstanding writing and editing skills in English for a B2B as well as B2C audience.
• Ability to handle tight deadlines.
• Excellent interpersonal skills.
• Strong communication skills.
• Ability to work independently.
• Willingness to multitask and take new initiatives
  
  About US
  
  Sunstone Education
  Sunstone is revolutionizing Indian higher education ecosystem. Founded in 2019, company’s vision is to bring accountability in the Indian higher education ecosystem and provide world class education to every individual and create industry ready professionals, aligned with dynamically changing industry needs.
  
  
  Sunstone Education offers both online and offline courses (operating in an asset-light model). Sunstone is disrupting India's higher education space by offering Pay after Placement where fee is charged only after a student gets placed in a well-paying job. Sunstone conducts both long term MBA/PGDM in partnership with various universities across India and short-term online programs in various discipline including Analytics, Digital Marketing, Logistics and Supply Chain, Banking & Financial services, Sales management among others.Sunstone takes complete accountability of a student’s career and delivers industry integrated education leveraging modern technology with a focus on developing job-ready professionals. It has established a 100% placement record to date and has 500+ recruiters hiring from Sunstone.
  
  To know more about us: http://www.sunstone.edu.in/" target="_blank">www.sunstone.edu.in
  
  

If being the first employee people encounter when they come into an establishment sounds interesting to you, becoming a front office executive could be a great career match. These customer-service-oriented professionals  make a positive impression on guests and keep operations flowing. As one of the company’s main ambassadors, front office executives try to build excitement and convey information. Before guests leave, front office executives may hand them cards to rate satisfaction & explain to them about other services & offers that the company is running. Because the nature of their position involves so much contact with the public, front office executives need to be good representatives of their organization. They must possess a friendly and upbeat demeanor, dress professionally, and act courteously. Other attributes include Interpersonal skills, Customer-centric, Multitasking, Attention to detail

• IT hardware & software services
• Web / App Design & Development
• Digital Marketing & Social Media Services
• Branding & Marketing Services
• Business and Management Consulting
• HR & Recruitment Services
• Graphic Designing
• Interior & Architecture Services
• Content, Photography and Videography.

• Planning & Strategy- Plan and execute a sales strategy that will help the team to get quality business.
• Build Process- Prepare a sales plan and sales performance tracking system to keep track of the process from approaching to acquiring each prospective client.
• Marketing Material- Creates marketing literature and web-based features to promote products and time-sensitive sales
• Networking- Attends trade exhibitions and industry events to learn about cutting-edge products & services, and get new clients and vendors.
• Lead Generation- Generate qualified leads by proper utilization of calls, email, social media, and other means to get in touch with the relevant personnel in the client company
• Lead Management- Document all the meetings through different methods, such as CRM, MS Excel, Minutes of Meeting (Email), etc.

• Learning- Becomes fluent in all products and services offered by us through testing, demonstrations, and research
• Need analysis- Assesses clients’ needs and accordingly make recommendations and solutions.
• Proposals- Prepare presentations to address the client’s problems with relevant solutions in a consultative manner.
• Educate- Demonstrates our offerings to highlight its pros and cons, v/s various competing products or services.
• Deals- Negotiates sales, package discounts, and long-term contracts with clients
• Stay Updated- Gains familiarity with the different industries, and stays updated on trends and innovative products

• Consulting- Provides technical advice, and after-sales.
• Project Management- Coordinate with the internal & external teams to complete projects within the set deadline.
• Client Servicing- Maintain good relationships with clients by taking constant feedback on the systems and services
• Relationship Management- Maintain good relationships with the internal, as well as external stakeholders.

• YEARS OF RELEVANT EXPERIENCE- 3+ Years of proven experience in Sales/ Business Development.
• EDUCATION & CERTIFICATIONS- We prioritize skills over degrees but Bachelors/ Masters degree/ diploma/ certification in Sales & Marketing, Business Management, Computer Science or other relevant fields.
• SOFTWARE & APPLICATIONS- Tech-savvy with good knowledge of MS Office, CRM Systems, have knowledge and can adapt to other technologies very quickly.

• Excellent communication (verbal & written), interpersonal and consulting skills.
• Knowledge of relevant products and services.
• Motivated, have negotiation skills, attention to detail, and critical thinking under high-pressure
• Sound judgment to recognize prospects’ key pain areas, and understand clients’ requirements.
• Ability to meet targets and deadlines.
• Confident, pleasant personality, ambitious, self-motivated, organized with leadership and management skills.

(Senior Product Engineer - ROR)

Experience - 3 to 6 years

Location  - Pune

We are looking for an enthusiastic developer with a strong understanding of core Ruby and Rails framework along with PostgreSQL database. Someone who is passionate about coding and loves to work in an ongoing challenging environment. You will be part of a talented software team. You have to consistently deliver in a fast paced environment and should be more than willing to build software that people love to use.

Key Responsibilities

The individual role that you’ll play in our team:

• Developing large multi-tenant applications in Rails.
• Understanding Rails best practices and religiously introducing those to our codebase.
• Knowledge on how to do effective Refactoring.
• Ability to write unit tests and following those practices religiously.
• Working closely with the Product managers and UX team.
• Helping QAs to write automated integration tests.
• Staying up-to-date with current and future Backend technologies and architectures.

Read the ‘Skills and Experience’ section, it is not the usual yada yada, you’ll be asked specific questions on these.

Skills and Experience

• Ruby on Rails architecture best practices
• Knowledge on the latest versions on ROR
• Strong OOP knowledge in Ruby.
• Asynchronous Networking in Ruby 
• Designing RESTFul HTTP APIs using JSON-Schema or JSON API (http://jsonapi.org/">jsonapi.org).
• Ability to architect and develop API only backend
• Experience in using ActiveRecordSerializer
• Understanding O-Auth2 or JWT (Json Web Token) authentication mechanisms.
• How to use RSpec
• Rails Security Best Practices
• PostgreSQL and Rails.
• SQL concepts like Joins, Relationships etc.
• Understanding DB Partition strategies.
• Knowledge about refactoring ActiveRecord Models (read this - “7 Patterns to Refactor Fat ActiveRecord Models”).
• Understanding scaling strategies for a high-traffic Rails applications (2 million+ requests a day).
• Background Job processing using Redis and Sidekiq
• Experience in using Amazon Web Services (AWS) tools.
• Writing automated Deployment Scripts using Capistrano, Ansible etc.
• Sending emails in Rails
• Knowledge in Linux and Git is mandatory

Optional Skills

• Knowledge in using Chef or Puppet
• Ability to do basic DevOps like setting up a Linux server.
• Websocket communication in Rails 5.
• Node.js
• JRuby

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)  

Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale. 

Promobi Technologies:   

ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.