AI/ML, NLP, Chatbot Developer

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

Job Profile:-

• Appraising credit proposals and scrutinizing relevant documents prior to sanctioning and disbursement of pre owned car and ensuring compliance with organizational policies.
• Conducting comprehensive study of creditworthiness of individual clients by supervising data verification and field investigation activities.
• Evaluating financial statements of various clients and availing approval of quantum of credit considering all deviations as per policy.
• Interacting with the Field investigation FI and Risk Control Unit RCU agencies, visiting them regularly to resolve their queries, providing valuable feedback to enhance their report quality and ensure seamless execution of business operations.
• Conducted surprise visits to some customers to cross check the authenticity of the FI and RCU reports in turn avoiding fraud cases and minimizing the loses.
• Successfully maintained a Login to disbursement turn around time of 7days and a loan processing turn around time of 48 hours inclusive of FI and RCU process completion
• Pivotal in achieving minimal number of operational errors related to files disbursed.
• Implementing various trackers and reporting systems, preparing daily MIS and monthly branch reports for monitoring business performance.
• Successfully improved the branch profitability by constantly supervising the operations costs.
• Mentoring & motivating the CPA team force, imparting continuous on job training on various changes in the policy for accomplishing greater operational effectiveness.
• Conducting programmes to enhance efficiency in various business operations, setting up sales objectives and streamlining processes to ensure smooth functioning of sales and credit operations.
• Channel Management-Supervising management of files logged in through the alternate Channel as this is one of the most profit making product for the company.
• Implementing result oriented recovery plans, made Business development visits mandatory for high value disbursement rendering regular feedback to the collections team on portfolio performance

• Minimum 5 years of Testing experience , with at least 3 years of Test Automation
• “Automation first” attitude.
• Strong sense of accountability and ownership.
• Good team player and communicator with a flexible, customer-driven attitude.
• Agile / Lean attitude and mindset.
• Believe in daily improvement, easily adapt to change and have fun while doing it.
• Work well independently and within a team.
• Knowledgeable about different Software Delivery Lifecycles.
• At least 1 year experience in using at least one tool for:
• Test automation tools: Selenium Web driver, Postman, RestApi Automation
• Non-functional testing: JMeter, HP LoadRunner

• Proficient in  PHP / HTML / CSS / MySql / Javascript/Jquery
• Knowledge of the MVC Framework will be a plus point.
• Good to have Contributions to open-source
• Strong Knowledge of Data Structure and OOPS concept
• Knowledge of Redis will be a plus point
• Should have background knowledge of E-commerce Systems
• Should have work with API's and its services
• Must be passionate about writing clean and maintainable code.

• The main roles and responsibilities would be:
• Deliver high quality mobile apps on Android platforms.
• Create best practice, drive initiatives to build reusable frameworks, components and solutions.
• Engage with the team to create a knowledge centre on Android.
• Minimum experience of 1 years needed. Ideally more than 2 years.
• Maps based apps.
• Payment gateway integration: (PayPal, Stripe, Paytm etc).
• Integration of webservices
• Marketplace apps
• Live Streaming
• Offline application development.
• Strong OO design and programming skills in Java
• Android SDK
• JSON/REST API
• Social Media APIs
• UML/Design Pattern
• Knowledge of Retrofit,Volley,Dagger2,Realm,RxJava,Espresso
• Knowledge of android architecture component(LiveData etc).
• Working Experience on MMVM and MVP architecture
• Experience in SQL and NOSQL databases.
• Familiarity with cloud message APIs and push notifications 
• Understanding of Googles Android design principles and interface guidelines 
• Proficient understanding of code versioning tools, such as Git.
• Work closely with the leadership team to define roadmap and development plans
• Help define and implement standards and promote best practices for the Android development team
• Tackle daily challenges with your creative problem solving recommendations
• Mentor and contribute knowledge to the rest of the team and the organization
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with threading, and performance tuning
• Ability to understand business requirements and translate them into technical requirements

The Java/Backend Developer is responsible for the development and maintenance of Bytemark’s backend APIs. This person utilizes their knowledge of Java development & web technologies as an integral part of the software development team.

Responsibilities:

• Design, develop, maintain, and deliver highly scalable and reliable APIs
• Collaborate with development team and product owners to analyze, design, and implement user stories using an agile methodology.
• Write high-quality software code that complies with design specifications and meets development and support requirements.
• Develop unit tests and test changes using an agile methodology.
• Use a variety of tools to perform unit testing, automated builds, and source control.
• Participate as a member in Agile teams, and work with other team member to review user stories, estimate effort for user stories, and participate in sprint reviews.
• Maintaining current web and back-end features
• Learning new skills and technologies as company products and industry standards warrant

Required Skills:

• 2-6 years of experience building RESTful APIs
• 2+ year of hands-on Java experience using Play 1.x framework
• Knowledge of Spring or Grails frameworks is a plus
• Ability to write SQL.
• Understanding of OOP
• Experience with Test Driven Development (TDD) using JUnit, Selenium or a similar technology
• Basic knowledge of Unix
• Excellent verbal, written, and interpersonal communication skills
• 3-8 years of software development experience
• Undergraduate degree in the field of computer science or equivalent
• Able to handle multiple tasks in a fast paced environment