

We at CLOUDSUFI are seeking a skilled and motivated AI/ML Engineer with a background in Natural Language Processing (NLP), speech technologies, and generative AI. The ideal candidate will have hands-on experience building AI projects from conception to deployment, including fine-tuning large language models (LLMs), developing conversational agents, and implementing machine learning pipelines. You will play a key role in building and enhancing our AI-powered products and services.
Key Responsibilities
• Design, develop, and deploy advanced conversational AI systems, including customer onboarding agents and support chatbots for platforms like WhatsApp.
• Process, transcribe, and diarize audio conversations to create high-quality datasets for fine-tuning large language models (LLMs).
• Develop and maintain robust, scalable infrastructure for AI model serving, utilizing technologies like FastAPI, Docker, and cloud platforms (e.g., Google Cloud Platform).
• Integrate and leverage knowledge graphs and contextual information systems to create more personalized, empathetic, and goal-oriented dialogues.
• Engineer and implement retrieval-augmented generation (RAG) systems to enable natural language querying of internal company documents, optimizing for efficiency and informativeness.
• Fine-tune and deploy generative models like Stable Diffusion for custom asset creation, with a focus on improving precision and reducing generative artifacts (FID score).
• Collaborate with cross-functional teams, including product managers and designers, to build user-friendly interfaces and tools that enhance productivity and user experience.
• Contribute to the research and publication of novel AI systems and models.
Qualifications and Skills
• Education: Bachelor of Engineering (B.E.) in Computer Science or a related field.
• Experience: 3+ years of professional experience as a Machine Learning Engineer or in a similar role.
• Programming Languages: Expertise in Python and a strong command of SQL, and JavaScript.
• Machine Learning Libraries: Hands-on experience with PyTorch, Scikit-learn, Hugging Face Transformers, Diffusers, Librosa, LangGraph, and the OpenAI API.
• Software and Tools: Proficiency with Docker and various databases including PostgreSQL, MongoDB, Redis, and Elasticsearch.
• Core Competencies:
o Experience developing end-to-end AI pipelines, from data processing and model training to API deployment and integration.
o Familiarity with MLOps principles and tools for building and maintaining production-level machine learning systems.
o A portfolio of projects, publications, or open-source contributions in the fields of NLP, Computer Vision, or Speech Analysis is a plus.
• Excellent problem-solving skills and the ability to think strategically to deliver optimized and efficient solutions.

About CLOUDSUFI
About
We exist to eliminate the gap between “Human Intuition” and “Data-Backed Decisions”
Data is the new oxygen, and we believe no organization can live without it. We partner with our customers to get to the core of their problems, enable the data supply chain and help them monetize their data. We make enterprise data dance!
Our work elevates the quality of lives for our family, customers, partners and the community.
The human values that we display in all our interactions are of:
Passion – we are committed in heart and head
Integrity – we are real, honest and, fair
Empathy – we understand business isn’t just B2B, or B2C, it is H2H i.e. Human to Human
Boldness – we have the courage to think and do differently
The CLOUDSUFI Foundation embraces the power of legacy and wisdom of those who have helped laid the foundation for all of us, our seniors. We believe in their abilities and we pledge to equip them, to provide them jobs, and to bring them sufi joy.
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Job Title: Software Developer - CRM and Integrations
Why join us:
AVN Arogya, an Ayurvedic company established in 1930, is currently managed by the 4th generation of the founding family. Our mission is to take Ayurveda to the masses by leveraging cutting-edge technology. We are looking for a talented and driven Software Developer to join our team in Madurai, Tamil Nadu, India. This role has high potential and could lead to a leadership position within our tech team.
Primary Responsibilities:
1. Create and manage workflows and automations in Zoho CRM
a. Develop and implement workflows to streamline sales processes.
b. Automate repetitive tasks to increase efficiency.
c. Create custom functions and scripts for advanced automation needs.
2. Manage users and access controls in the CRM
a. Configure and maintain user roles and permissions.
b. Monitor and update access controls as needed.
c. Ensure data security and compliance with company policies.
3. Integrate CRM with other related software
a. Set up and maintain integrations with Exotel, Zoho Forms, Gallabox, and other tools.
b. Troubleshoot and resolve integration issues.
c. Ensure seamless data flow between systems.
4. Configure apps and workflows in cloud telephony and WhatsApp chatbot
a. Set up and customize cloud telephony systems and WhatsApp chatbots.
b. Create workflows to meet business needs.
c. Monitor and optimize configurations for performance.
5. Configure WhatsApp sales/marketing campaigns
a. Implement sales and marketing campaigns on WhatsApp.
b. Ensure alignment with provided content and strategy.
c. Monitor and report on campaign performance.
6. Create forms, reports, and dashboards
a. Design and develop forms to capture data using Google Forms and Zoho Forms.
b. Generate reports and dashboards from form entries for management review.
c. Create and maintain apps using Google Appsheets for inter-departmental use cases.
Educational Qualifications and Experience:
1. Bachelor’s degree in computer science, Information Technology, or a related field.
2. Preferred: Master’s degree in computer science, Information Technology, or a related field.
3. Minimum of 3-5 years of experience working as a software developer. Experience with CRM Software such as Zoho or Salesforce is an added bonus.
4. Proven experience in handling APIs to integrating between software and tools.
5. Experience in programming languages such as JavaScript, Python, or similar.
Skills Required:
1. Strong programming skills in languages such as JavaScript, Python, or similar.
2. Ability to troubleshoot and resolve technical issues promptly.
3. Strong project management and organizational skills.
4. Excellent communication and collaboration skills.
Optional but Preferred Skills (can be trained):
5. Proficiency in Zoho CRM, including workflow automation and custom functions.
6. Experience with integration tools and APIs, especially for Exotel, Zoho Forms, and WhatsApp chatbots.
7. In-depth understanding of CRM systems, specifically Zoho CRM.
8. Knowledge of cloud telephony systems and how they integrate with CRMs.
9. Familiarity with marketing automation tools and strategies.
10. Knowledge of software development best practices and lifecycle.
11. Awareness of current trends and advancements in CRM technologies and integrations.
12. Experience with Google Forms, Zoho Forms, and Google Appsheets for creating forms, reports, and apps.
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Own one or more products and feature scoping for the products.
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Drive product and integration roadmap, including market segmentation and sizing, market and competitive analysis, technology trends to achieve product line goals.
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Work with engineers and designers to create brilliant UX & UI. Manage and prioritize the product backlog and effectively communicate with the engineering team.
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Understand user needs and gather product requirements using industry knowledge - Define KPIs & performance metrics for the product (i.e. conversion & retention).
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● Background in computer science or another quantitative field - MBA from tier-1 B-school preferred
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Test, discover and improve the product - Obsessively use data to drive product decisions
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Agile/lean delivery team experience as a product owner/product manager.
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Have experience from a small scale or start-up environment.
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Expertise in stakeholder management, throughout every level of the organization.
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Experience launching and developing successful web and mobile apps
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Commercial acumen and extensive user-growth experience
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Complete knowledge of the full product life cycle (SDLC).
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Expertise in MVT, A/B testing and prototyping best practice
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Excellent communication skills to a range of stakeholders
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Advantageous: Experience in software engineering.
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Experience working on search-related products.
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Experience in B2C products.
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Focused and driven
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Strong on initiative
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Positive and enthusiastic
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Resourceful – “Never say never” attitude
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Professional credibility and integrity
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Good Listener – challenge constructively and respond well to feedback


As a Senior Software Engineer, you will work as part of a software development team and be responsible
for designing, implementing, and maintaining the back-end of fast-growing web/mobile applications.
You could be an ideal candidate if you have a Bachelor's degree in Computer Science from a reputed
college. You need to have expert-level programming skills in Flutter using Dart along with a deep
understanding of consumer experience. You should have experience working effectively in software
development teams ensuring tight deadlines are met. You should be passionate about writing elegant
code that solves meaningful real-life problems.
You should have already successfully built or made significant contributions to Flutter apps of reasonable
scale that are live on the Play/App store.
What will your role look like?
● Write well-designed, design pattern-based, testable, efficient, and high-quality code in Flutter
using Dart.
● Build UI components in accordance with the design provided by the UX Design team.
● Design (LLD & HLD) and architect technical solutions for the business problems of a B2C app
and support needs of growing scale.
● Support continuous improvement by investigating alternatives and new packages.
● Contribute to all phases of the development lifecycle.
● Prepare and produce releases of the app(s) on Play/App stores.
Roles and Responsibilities
Who are we looking for?
● B.Tech/M.Tech/MCA degree in Computer Science, Engineering or a related subject
● 3-6 years of relevant work experience.
● Strong problem-solving skills, Computer science fundamentals, Data structures, and Algorithms.
● Solid OOP and software design knowledge with a great understanding of consumer journey – you
should know how to develop and deliver an app that’s extensible, reusable, and meets desired
Customer eXperience(CX) objectives.
● Experience working with Design tools like Figma/Sketch/Zeplin as a developer and implementing
the same in Flutter
● Hands-on experience on various product and analytics integration like - MoEngage, Appsflyer,
UxCam, Localytics , Crashlytics, Mixpanel, Branch, Onesignal, etc.
● Knowledge of any other native or cross-platform mobile development framework (e.g. Swift iOS,
Java Android, React Native) would be a plus
● Experience with all phases of the software development life cycle, best practices, and Agile
Software Development.
● Ability to work autonomously, be excited by new technologies, and never back down from the
challenges of scale.
● Be able to perform effective code reviews, and mentor junior engineers.
Founded by well experienced healthcare professionals and engineers this one of a kind startup is disrupting the healthcare space by offering hassle free personalised digital therapeutic solutions.
What you will do:
- Updating the CRM/ Dashboard with the relevant information obtained from the call
- Following up with the prospects as per their requested time
- Closing the sales within the sales cycle
Desired Candidate Profile
What you need to have:- BSc or M.Sc in Nutrition and Dietetics
- Telesales experience of 18 months or more (at one organisation)
- Excellent communication skills in English & Hindi
- Multiple Languages will be an add on benefit
- Exceptional communication and influencing skills
- Ability to deliver sales pitch in a consultative manner
- Confidence and empathy while on the call
- Good listening skills

- We are looking for candidates who have good programming skills. Strong on data structures, algorithms, understand time space complexity, able to come up with multiple solutions and then arrive at most optimized one keeping in mind customer requirements. Should also be well aware of OO concepts. If he / she has a strong background on these areas ( in any programming language), half the job is done. – 50% weightage
- Next the candidate should have worked on JS with good hands on experience in a few projects mainly in backend development like making api calls, handling exception, models, data transformations, controllers etc. – 20-30% weightage
- The last would be having some experience in any one of react.js/ node.js or even angular.js since some of these are being used in the current project. – 20-30% weightage
- Prefer candidates with Angular (ver 8+), react (ver 16+), Node (Ver 14+) and extremely good in JavaScript, HTML & CSS
- Experience : 4-6 years relevant
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- Analysing the requirement of the prospect and finding a suitable project for him/her.
- Supporting business development through active lead nurturing and developing prospect relationships
- Maintaining Proper Follow up with the prospects and updating it on cloud based CRM.
Job Description
- Research and identify potential new product features and functions
- Gather stakeholder and customer input
- Define requirements, user stories, and acceptance criteria for product functions and features
- Clearly communicate the status of projects on the product roadmap and in development
- Create user documentation in coordination with stakeholders
- Create and maintain competitive and strategic analysis matrix
- Oversee implementation and release workflow and deadlines
- Hold regular project reviews with Development and QA teams ensuring that the product meets business requirements
- Draft release notes for launches and work with Product Marketing to create and execute a GTM plan
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Requirements
- 10+ years of experience in software marketing / product management or writing requirements for technical projects
- Basic understanding of software development process from concept through implementation and delivery
- Prior experience with web based application development and maintenance a plus
- Understanding of UX design principles and experience working with customers and stakeholders as part of a design process
- Ability to plan, prioritize, and excel in developing a dynamic high paced cross functional team environment
- Must be detail oriented
- Excellent time management skills
- Must be a problem solver
- Excellent communication skills

