Senior account executive

Position Name: Implementation Consultant

Work Shifts: 6 pm- 3am IST

Work Location: Remote, India

Required Experience : 10 + Years

Position Overview :

Replicon the world's first knowledge workforce management solution provides a modern and unified solution designed for your business. We help align your people with projects, skills and time to build a high-performing organization. Replicon has 25+ years experience building world class SaaS products with an R&D budget of 41%. We are a 700+ strong team across multiple geographies and have 7800+ customers in 80+ countries.

As an Enterprise Implementation Consultant, you will be responsible for ensuring that Replicon’s customers achieve success with their chosen solution, which is defined by effective implementation, high user adoption, and return on investment. Leveraging your functional, technical and consultative skills, you will achieve these goals by understanding the customer’s overall business objectives and provide recommendations on how to get the most out of Replicon’s solutions to facilitate our customers business need. You will partner with our enterprise project team to review current business processes and make recommendations to improve efficiency while mapping solution design to Replicon product functionality.

Individuals with implementation experience in HRIS, time management, ERP, and/or payroll systems are encouraged to apply. Ideal candidates would have proven history of exemplary consultative skills, client servicing skills and experience in translating technical requirements to business solutions. You are expected to be creative and think outside the box to and be able to operate in in a fast-paced environment with competing priorities

Open to work in Global working hours

We have:

• An innovative, market-leading enterprise solution with a growing customer base
• An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
• Clear goals with an opportunity to learn new things and explore a variety of avenues
• Smart, well-connected global teams that work like a family with the sole aim to delight customers
• An open-minded approach to continuous improvement of people, product and processes

You have:

• Bachelor’s Degree or equivalent work experience in the software industry
• PMP, ITIL certification is a plus
• Overall 10+ years of experience with 8+ years of strong consulting, customer delivery, Implementation experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
• Excellent business acumen and experience dealing with challenging situations
• Experience working and communicating with C level executives and HR/Payroll heads
• Experienced in handling multiple complex engagements simultaneously
• Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
• Expertise in setting and managing customer expectations at enterprise level
• Expertise in business processes, knowledge on system development, process improvements
• Expertise in gathering business requirements, process flows and use cases
• Expertise with modelling and mapping as-is and to-be business processes.
• Engaged in integration touch points and understanding of emerging technologies
• Excellent verbal and written communication skills

What you’ll do:

• Implement and manage a large volume portfolio of key customer accounts
• Responsible for optimal solution design and ensure it meets the client’s business needs
• Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen Replicon solution
• Oversee successful implementation/configuration of Replicon’s product suite for each customer account by closely working with business analyst
• Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action
• Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines
• Participate in project planning activities, including defining detailed project tasks/activities
• Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing
• Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists
• Responsible for overall project management, stakeholder management and customer management
• Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement
• Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer

 Job Description:

We are looking for a self-starter/ Full Stack Developer who can work well with minimal guidance and in a fluid environment. Proficient at programming and interacting with APIs and good knowledge of RESTful design. Customer-focused reacts well to changes, works with teams, and is able to multitask. A natural communicator who can articulate and express thoughts and explain technical concepts in clear, plain English (both written and verbal)

Key Responsibilities: 

Hands-on experience in different technologies and languages such as Java, JavaScript, HTML, CSS, ReactJS, NodeJS, MongoDB, Express JS, MySQL to develop applications. Full Stack Developers approach software holistically since you cater to both user experience and functionality. Participating in the design and creation of scalable software. Writing clean, functional code on the front- and back-end. Testing and fixing bugs or other coding issues

Position Type: Full-Time

Educational Qualifications: B.Tech/B.Sc/MCA/Relevant Degree in Computer Science.

Experience: 3+ years of hands-on experience in Front-end & Backend

Reports to: Development Manager

Roles & Responsibilities:

• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software
• Excellent scoping and estimation skills

Skills and Responsibilities:

• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Deep understanding of client-side development, coding in HTML5, CSS3, JavaScript ES6, and jQuery.
• Developing and implementing highly responsive user interface components using react
• Strong experience using a client-side MVC framework such as NodeJS, React JS, NextJS, Redux.
• Strong experience in feather JS is a plus
• Familiarity with common stacks & tech stacks.
• Strong knowledge in databases MySQL, MongoDB, web servers Apache, and UI/UX design.
• Top-notch programming skills and write code for robust software design.
• Experience in responsive design, cross-browser compatibility, and website performance.
• Knowledge of performance testing frameworks including Mocha and Jest
• Experience in object-oriented design skills.
• Aggressive problem diagnosis and creative problem-solving skills.
• Good understanding of how browsers and DOM work.
• Experience with Git.
• Experience with handling Services, RESTful, APIs.
• Knowledge of frontend CSS frameworks like Bootstrap.
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind and problem-solving skills.
• F&B (Food and Beverages) domain experience is a plus.
• Monitoring and improving front-end performance
• A passion for new consumer technology and the emerging media landscape

URGENT REQUIREMENT graphic designer FOR LEADING pharmaCEUTICAL COMPANY

Job Description:

• Candidate must have knowledge of Corel draw, Photoshop & Illustrator
• Product designs & brochures,3D box designer, flyers
• Handles rejection
• Pharma background designer

Candidate Profile:

• Candidate should be a Graduate preferably with hands on 3-5 years’ experience in Pharma Industries
• Should have excellent command in Computer Skills
• Work well under pressure
• Innovative thinker & Ability to learn fast
• Can be work independently
• Excellent communication skill
• Time and resource management skills

Additional Information:

• Responding to escalated customer issues from L1 Customer Support Specialists.
• Excellent communication skills, especially related to relaying information between technical and non-technical parties
• Working closely with support and Level 3 teams.
• Building a deep technical knowledge of our product capabilities for both the front and back end.
• Escalating issues when required according to defined escalation paths.
• Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
• Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
• Work continuously to document product and technical knowledge.
• Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables

What you need to have:

Key Responsibilities:

• Creating and implementing efficient solutions to optimize the customer journey and experience
• Solid experience with customer journey mapping, process optimization, and process improvement
• Owning product implementation and contributing recommendations on product roadmap
• Defines the product vision, strategy, and roadmap.
• Monitor all projects and ensure achievement of all revenue objectives
• Achieve all business objectives and determine an effective strategy
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Campaign Management

Educational Requirements:

• 3+ years’ experience in the FinTech, product / project management
• Education: B Tech (Bachelor of Technology)

Skills:

• Strategy and Planning: Proficient in developing & implementing need-based plans
• Campaign Management
•  
• Excellent organizational and data analysis skills; ability to derive actionable conclusions from
• large data sets and statistical studies
• Maximizing profitability, Client Engagement, Revenue
• Products/promotions / discounts/ Cashback offers for B2C
• Customer Life Cycle Management
• Understanding the product Life cycle and sympathy towards customer pain points
• Works closely with stakeholders to ensure business case and customer satisfaction goals are met
• Measure project performance using appropriate tools and techniques
• Excellent communication and writing skills
• Team player

TECHNICAL SKILLS

• Computer Languages: Data Structure, Algorithms, DBMS (Conceptual), SQL DBA
• Software Packages: CleverTap (Mobile App Analytics Tool), MS office - Excel, PPT, Visio

Platform - Clevertap, Netcore

§ Experience of developing web based enterprise wide applications in .NET4.5 (C#, ASP.NET), WCF, WPF, AJAX etc

§ Understanding of enterprise application development and deployment.

§ Good understanding OOPS and Design Patterns and experience of tools like Enterprise Architect.

§ Good knowledge of RDBMS design, programming and DBA concepts and experience of working in SQL Server and Oracle databases.

§ Good Design, Coding and Testing skills.

§ Knowledge and exposure to Service Oriented Architecture, Enterprise Service Bus and application Integration (using middleware).

§ Experience of working in electricity utility domain – preferably in EA/AMR/AMI/EMS/IT System Integration/ERP (for Utilities) projects

§ Mobility based software development, GPRS, GSM Knowledge of BI tools implementation.

§ Experience in mobility based applications will be an added advantage.

• Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period 
• Provide product training to enable the customers to realize the potential of the company
• Identify product usage gaps and provide actionable solutions to the customers 
• Build value-based relationships with customers and create company champions 
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI, 
• Drive desired customer outcomes through a consultative approach 
• Ensure customer retention by negotiating and closing renewals 
• Identify opportunities of upselling and cross-selling along with the Account Managers 
• Identify appropriate business use cases where the company can be deployed 
• Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully 
• Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers 
• Communicate and brain-storm with the product team on customer feedback and help refine product roadmap 
• Work with the marketing team to execute customer surveys, case studies, etc 
• Identify and Process Success milestones for the customers 
• Optimize existing processes within the company and actively enhance all Customer Success initiatives 
• Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization 

Our ideal Customer Success Manager: 

• Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs)  in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company 
• Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor 
• Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone. 
• Showcases exemplary written and verbal communication skills to work along with Global Customers 
• Has worked directly with Large Enterprise Customers in the Americas or European region  
• Has an exceptional ability to communicate and foster positive business relationships
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
• Managed customers across different segments in the past and knows how to manage them differently
• Exhibits a true passion for customers and for Customer Success  

We are hiring interns for the product growth role. This is an extensive research project and would require a hustler's attitude and out of the box thinking without much hand-holding. 

Roles and responsibilities: 

- Researching community sign-up questions for various community types

- Researching engagement techniques used by community managers in their respective communities. 

- Researching platforms or standalone communities in peer-to-peer learning/upskilling space

- Working with the product team and ideating growth hacks to better the user onboarding and engagement on the LikeMinds platform. 

The duration of the internship will be a minimum of 2 months and interns will be required to work from home 6 days a week. 

Additional Perks:

1. Letter of recommendation
2. A full-time job offer to exceptional students.
3. Fixed and variable stipend up to Rs 10,000/month based on your performance
4. Networking opportunities across domains