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Responsibilities :
- Get involved in the entire customer lifecycle from onboarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of Empuls.
- Identify product usage gaps and provide actionable solutions to the customers.
- Build value-based relationships with customers and create Xoxoday champions.
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach.
- Identify opportunities for upselling and cross-selling along with the Account Managers.
- Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
- Work with the marketing team to execute customer surveys, case studies, etc.
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
- Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer's organization.
Requirements:
- Has relevant 4 to 6 years of work experience in a Customer Success role in a B2B SaaS company
- Hands-on with tools like Pendo, HubSpot, Postman etc.
- Should be open to aligning with the different time zones based on business requirements.
- Showcases exemplary written and verbal communication skills to work with Global Customers.
- Has worked directly with Customers in the Americas or European region.
- Has an exceptional ability to communicate and foster positive business relationships.
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
- Managed customers across different segments in the past and knows how to manage them differently.
- Exhibits a true passion for customers and for Customer Success.
What can you look for?
This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
We are
Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
In-depth knowledge of Java, React.js, Node.JS, Express.JS.
Demonstrated experiences in MEAN stack (The MERN stack is MongoDB, Express.js, React.js, and Node.js.
Hands-on experience with JavaScript Development on both client and server-side
Knowledge of sockets development, web services, API development.
Experience with modern frameworks and design patterns, minimum one-year experience with MERN Full-stack paradigm.
Experience coding in Type Script, HTML5, CSS3, React, Bootstrap and Node.js, JavaScript.
Experience in building interactive and responsive web applications.
Experience with SQL Server or MongoDB
Ability to contribute individually.
In-hand knowledge of database management.
Excellent verbal communication skills. Good problem-solving skills.
Knowledge of Agora, Socket, WebRTC, AWS technologies.
Manage team on the floor.
Support and guidance of junior employees.
Ready to enhance the technical background and to train others.
Job Description:
- Develop business plans and manage partnerships to offer value added services for Prepaid card users.
- Compare with competition, keep track and maintain competitive track sheet.
- Brings strategic tie-ups which can aligned with card offerings.
- Building relationships with affiliates & partners for more business, better placements & visibility.
- Managing end-to-end promotions & offer execution for partner sale events- Festive campaigns, OEM launches.
Role
The role is a unique opportunity to be a part of the founding team of KAFQA. The responsibilities of the role are per the below:
- Product Development: Partner with the founder & product team to create a product roadmap. Play a key role in influencing customer journey, experience & specs (requirements) with UX designer. Develop front end & back end systems and product.
- Project Management: Ensure product development roadmap timelines are achieved in a timely way with the right quality with progress being reported daily.
- Technology Excellence: Ensure that products have best in class performance on technology driven aspects (load times, latencies, uptimes, etc.).
- Hiring & Developing: Hire junior engineers, divide project workloads & mentor them to continuously improve.
- Continuous Improvement: Establish intake mechanism to convert user feedback into actionable upgrades in product design, track feature improvements & their progress and create rapid improvement cycles.
The role is based in Bangalore, India and reports directly to the Founder, CEO of KAFQA.
Experience, Qualifications & Person Type
The ideal candidate is someone who –
- Has 4+ years of experience in a digital product company
- Should have managed teams before & can attract talent
- Has experience in front end & back end technologies across web & app development
- Has studied computer science or engineering with at least a B.Tech or B.E degree
- Preferably is skilled in at least one performing art or is a hobbyist
- Is willing to fulfil all responsibilities above & go beyond as needed
- Moves fast to launch & fix issues
- Is a self-starter, operates with autonomy & can deal with ambiguity while being innovative & frugal
Edit and create engaging and visually appealing videos for various platforms including Instagram, YouTube, and other social media channels.
• can perform simple 2D animation, Motion graphics and VFX.
• Strong understanding of motion graphics and video editing.
• Performing the full range of editing works from splicing, to sound balancing, to colour correction and colour grading.
• Experience with creating marketing videos.
• Strong understanding of After Effects, Premier Pro, Illustrator, InDesign, Procreate, Photoshop, Canva, a clean sense of design. Efficient, well-organized. Excellent verbal and written Communications and written skills required. MS Office, Word, Excel, Power Point.
• Edit video to include preselected music, video clips, sound clips and other important aspects of the project
• Creation of marketing videos from conception to execution including video editing, sound editing and motion graphics
• Design capabilities should include video, 2D and 3D motion graphics.
• Familiarity with special effects, 3D and compositing
• Strong expertise in editing software such as Premiere pro, After Effect, Photoshop and Final Cut Pro.
- Research and develop statistical learning models for data analysis
- Collaborate with product management and engineering departments to understand company needs and devise possible solutions
- Keep up-to-date with latest technology trends
- Communicate results and ideas to key decision makers
- Implement new statistical or other mathematical methodologies as needed for specific models or analysis
- Optimize joint development efforts through appropriate database use and project design
Qualifications/Requirements:
- Masters or PhD in Computer Science, Electrical Engineering, Statistics, Applied Math or equivalent fields with strong mathematical background
- Excellent understanding of machine learning techniques and algorithms, including clustering, anomaly detection, optimization, neural network etc
- 3+ years experiences building data science-driven solutions including data collection, feature selection, model training, post-deployment validation
- Strong hands-on coding skills (preferably in Python) processing large-scale data set and developing machine learning models
- Familiar with one or more machine learning or statistical modeling tools such as Numpy, ScikitLearn, MLlib, Tensorflow
- Good team worker with excellent communication skills written, verbal and presentation
Desired Experience:
- Experience with AWS, S3, Flink, Spark, Kafka, Elastic Search
- Knowledge and experience with NLP technology
- Previous work in a start-up environment
Skills/Requirements:
- Ruby
- ROR
- Spree
GEITPL is looking for ROR Developer Please find below the JD- Develop and maintain Ruby on Rails web applications/webservices in an agile environment Convert concepts and specifications into developed applications and features Implement AJAX features and functionality using Javascript Integrate and optimize HTML/CSS front-ends Solid experience with RoR, MySQL/Cassandra, Shell Scriptiing Strong experience in Angular, Javascript, HTML/CSS and webservices Working experience in using Jquery and D3 Experience in converting UI/UX design to HTML elements/assets Experience of working in Mobile App development, Good to have B2B domain knowledge Experience with SCRUM or equivalent Agile development methodologies A good understanding of usability and accessibility, including coding to WAI standards What we are looking for:- Minimum 2+ years in depth hard core experience in Ruby on Rails Deep understanding of object-orientated programming A knack for writing clean, readable maintainable Ruby code. Identify bottlenecks and bugs, and devise solutions to these problems. Demonstrated skills and experience with writing testable code and using related best practices. Understanding of web services technologies such as REST is required. Good experience and understanding of continuous integration and deployment process. Knowledge in working with AWS or other cloud platform Experience in working with limited direction while exceeding delivery expectations. Great communication, particularly in explaining your coding processes, suggestions for best practices, and identifying ways to improve the teams coding quality. Technical Expertise:- Core Ruby, Ruby on Rails, HTML, CSS3, JavaScript, Rest API Databases PostgreSQL, MongoDB, Redis, Memcached Testing Rspec (or any other Unit testing framework) Cloud/Deployments Capistrano, Docker, Heroku, AWS, Kubernetes Desirable Skills:- Participation in open-source projects. Actively involved in solving problems on Github, Stackoverflow.com and groups. Experience working in JS and front end frameworks (React) Interest in learning new technologies So, if you have 2+ years of experience developing applications with Ruby on Rails, apply today! We will love to talk! Please submit Your complete application with salary expectations
We need Sales professionals for our educational SaaS product. Role involves generating/sourcing leads, understanding customer requirement, driving sales, and servicing after-sales needs. We are looking for candidates who are self-starter, who can get going from day 1, who is hungry for success and most importantly can go after achieving dreams.
For top notch candidates, we are willing to offer lucrative stake in the company.
Detailed job responsibilities:
- Serves customers by selling products/services as per customer needs.
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
- Submits orders by referring to price lists and product literature.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
- Recommends changes in products, service, and policy by evaluating results and competitive developments.
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
online forums. The responsibilities are described below:
Responsibilities:
• Manage our upwork, linkedin and other relevant online profiles/personas.
• Bid on relevant freelance requirement postings
• Handle the initial client discussion and get them interested.
• Share relevant information with the client that makes eager to avail our services.
What we’re looking for :
• Excellent English communication skills
• Min. 2 years of experience
• Open to all educational qualifications
• Familiarity with UpWork