Area sales Manager

Key Responsibilities

1. Platform & Application Architecture

• Architect and oversee end-to-end platform design using GCP services (Vertex AI, Cloud Run, GKE, Pub/Sub, Firestore, BigQuery, and IAM).
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• Define the architecture for multi-tenant SaaS deployment—ensuring secure data boundaries across customers while maintaining a single codebase.
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• Collaborate closely with backend developers to optimize Node.js APIs, data pipelines, and event-driven microservices.
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• Design front-end integration flows and ensure UI/UX alignment with backend AI and agentic processes.
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2. AI / LLM / Agentic System Architecture

• Lead architecture for all AI initiatives involving RAG pipelines, AI agents, NLP, and conversational AI.
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• Evaluate and integrate LLMs and APIs from OpenAI, Google Gemini, Anthropic (Claude), Mistral, and others.
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• Define frameworks for AI agent orchestration, prompt engineering, and function/tool calling workflows using frameworks like LangChain or LlamaIndex.
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• Establish standards for vector databases (Pinecone, FAISS, Chroma), embeddings, chunking strategies, and retrieval optimization.
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• Architect an AgentOps layer for monitoring, safety filtering, and AI model governance.
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3. MLOps, PromptOps & DevOps Integration

• Implement CI/CD pipelines for AI models, prompts, and agents using Cloud Build, Terraform, and GitHub Actions.
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• Design PromptOps and MLOps pipelines to manage model lifecycle, versioning, rollback, and production promotion.
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• Define observability and monitoring mechanisms (OpenTelemetry, Cloud Monitoring, custom logs for LLM outputs).
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• Collaborate with DevOps engineers to define blue/green and canary deployments across environments.
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4. Security, Compliance & Scalability

• Design tenant-isolated data layers using IAM, VPC-SC, and KMS encryption policies to meet regulatory standards (HIPAA, GxP, GDPR).
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• Implement data governance, access control, and threat detection mechanisms for AI-driven workflows.
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• Create performance optimization strategies: GPU/TPU allocation, autoscaling policies, token budgets, response caching, and FinOps visibility.
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5. Cross-Functional Leadership

• Partner with Product Managers and Business Analysts to translate business requirements into architectural blueprints.
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• Work with UX/UI designers to ensure front-end experiences align with AI agent capabilities and backend APIs.
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• Provide architectural guidance and technical mentorship to developers, ensuring adherence to best practices across projects.
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• Contribute to platform evolution, reference architecture libraries, and reusable design patterns.
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Key Skills & Qualifications

Technical Expertise

• Strong background in cloud architecture, specifically Google Cloud Platform (GCP)—Vertex AI, Cloud Run, Cloud Storage, IAM, Pub/Sub, BigQuery, VPC, and Cloud Functions.
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• Proficiency with Node.js, TypeScript, and API development for scalable microservices.
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• Deep understanding of LLMs, AI agent frameworks, retrieval-augmented generation (RAG), and vector search.
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• Experience with LangChain, LlamaIndex, CrewAI, and Agentic AI design patterns.
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• Strong understanding of data architecture, including NoSQL/SQL databases (MongoDB, Firestore, PostgreSQL).
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• Hands-on experience with container orchestration (Docker, Kubernetes) and Infrastructure-as-Code (Terraform).
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Preferred Skills

• Prior experience designing multi-tenant SaaS platforms.
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• Exposure to frontend integration (Angular, React, or similar) and UI/UX flow understanding.
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• Knowledge of AI safety, risk frameworks, and prompt governance.
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• Strong analytical and communication skills for working across business and technical stakeholders.
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• Awareness of FinOps and cost optimization in token-based AI ecosystems.
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Qualifications

• Bachelor’s or Master’s degree in Computer Science, AI, or Cloud Architecture.
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• 8–12 years of professional experience, with at least 3 years focused on AI platform architecture or enterprise-grade SaaS system design.
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Certifications in GCP Professional Cloud Architect or Machine Learning Engineer are a plus.

What we want to accomplish and why we need you? 

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. 

What will you do every day?

Our Implementation & Professional Services team plays a pivotal role in ensuring clients derive maximum value from our solutions. We are looking for an Engineering Manager to lead a delivery-focused team that bridges technology, client success, and execution excellence. You will ensure seamless solution implementation, timely project delivery, and a high-quality client experience.

• Manage and lead a team of solution engineers, developers, and QA professionals working on client implementations and custom delivery projects.
• Collaborate with project managers and client-facing teams to ensure smooth execution of implementation roadmaps.
• Translate client requirements into scalable, maintainable technical solutions while ensuring alignment with Haptik’s platform architecture.
• Own sprint planning, resource allocation, and delivery commitments across multiple concurrent client projects.
• Establish and enforce delivery best practices across coding, testing, deployment, and documentation.
• Act as the escalation point for technical challenges during delivery, unblocking teams and ensuring minimal disruption to project timelines.
• Drive continuous improvements in tools, processes, and automation to accelerate implementations.
• Coach and mentor engineers to develop their skills while keeping them aligned to client-centric delivery goals.
• Partner closely with cross-functional teams (Product, Solutions, Customer Success, and Sales Engineering) to ensure successful hand-offs and long-term customer satisfaction.
• Support recruitment and team scaling as we grow our services and delivery footprint.

Ok, you're sold, but what are we looking for in the perfect candidate? 

• Strong technical foundation with the ability to guide teams on architecture, integrations, and scalable solution design.
• Demonstrated experience managing agile delivery teams that have implemented enterprise-grade software solutions.
• Experience in Professional Services, Client Implementations, or Delivery Engineering is highly preferred.
• Proven ability to balance customer requirements, delivery commitments, and engineering best practices.
• Strong exposure to technologies relevant to distributed systems: programming languages (Python preferred), APIs, cloud platforms, databases, CI/CD, containerization, queues, caches, Elasticsearch/SOLR, etc.
• Excellent stakeholder management and communication skills — comfortable working with both internal teams and enterprise customers.
• Ability to mentor, motivate, and inspire teams to deliver on ambitious goals while ensuring a culture of ownership and accountability.
• 5–8 years of professional experience, including 2–4 years in leading delivery or implementation-focused engineering teams.

Requirements*:

• B.E. / B.Tech. / MCA in Computer Science, Engineering or a related field is required.
• Overall 5-8 years of professional experience. 2-4 years of hands-on experience in managing and leading agile teams delivering tech products.
• Deep understanding of best practices in development and testing processes.
• Good exposure to various technical and architectural concepts of building distributed systems - not limited to but including at least one programming language/framework, version control, CI/CD, queues, caches, SOLR/Elasticsearch, databases, containerization, cloud platforms.
• Excellent written and verbal communication skills.
• Exceptional organizational skills and time management abilities.
• Prior experience of working with Python Programming language.
• Background of being part of a high-paced development team having delivered client-facing products with hands-on involvement.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate who has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. 

Tell me more about Haptik

• On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
• Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
• Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.
• Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

About Unolo

Unolo is a rapidly growing organization focused on providing innovative solutions to empower companies and their field executives. With an impressive client roster including industry leaders such as Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work experiences. As a dynamic company, we value teamwork, technological excellence, and a passion for problem-solving.

Position Summary

We are seeking an exceptional iOS Developer to join our esteemed team. As a key member of our organization, you will collaborate with existing Android developers to enhance and upgrade our flagship product, Unolo. Your primary responsibility will be to implement new features such as a collections or payments module. Additionally, your expertise will contribute to scaling our customer base and driving revenue growth. This role offers the opportunity to work closely with the founder and be an integral part of our close-knit team.

Responsibilities

• Collaborate with existing iOS developers to enhance and upgrade the Unolo product
• Implement new features, including a collections or payments module
• Contribute to scaling our customer base and driving revenue growth

Requirements

• Minimum of 2 years of professional iOS development experience including experience in Swift.
• Ability to work closely with the founder and contribute to a tight-knit team
• Passion for technology and a strong problem-solving mindset
• Demonstrated ability to work quickly and deliver high-quality results
• This is an in-office position based at our offices in Golf Course Road, Gurugram.

Join us and be a part of our exciting journey as we continue to revolutionize the way companies operate and empower their field executives. Apply now to unleash your potential as a rockstar iOS Developer!

Diagnal Technologies is a fully owned subsidiary of Diagnal Inc, Hong Kong.  It’s a product company focusing on media and entertainment clients, creating Video on Demand apps for their customers. We are a team of OTT video solution specialists helping our customers build the new digital media industry in Asia Pacific and beyond. We create viable revenue generating video streaming products, enable our customers to gain business and operational insights through big data analytics and empower them to engage with their users more effectively through targeted marketing campaigns. Started its Development Center in Technopark Phase III campus and focusing on Indian and International clients.

For further details please refer our website

LinkedIN :

Job Description :

• 2 or more years of experience of server side web systems engineering and middleware in a project services or product engineering organisation
• Hands-on development experience using JavaScript on the Server Side with Node.js and associated frameworks.
• Published sites/systems that are now online
• Self motivation and ability to manage your own time to get the job done at the high international quality levels we expect
• An engineering Degree in computer science or equivalent practical experience
• A solid understanding of networking, storage, operating/browser systems engineering as well as application/software systems performance optimisation and third party systems integration
• Hands on experience with Amazon Web Services
• Prior experience working within the Media, E-commerce, Telecommunications or similar large scale consumer facing industry

First round will be a Machine test and Aptitude, sharing it with this mail, which has to be completed in 2 days.This will be followed by technical discussion, CEO round and HR discussion.Hiring process will take 5-7 working days post completion of M/C test

The successful candidate will be a pro-active problem solver, quick learner and will provide technical leadership and solution ownership. This candidate should have a passion for technology and should be looked at as a “technical guru” who champions their design, coding and implementation strengths and prides themselves on their development expertise. The successful candidate will join a team that develops and integrates enterprise e-commence and e-transaction systems for a diverse client base.

• The successful applicant will be responsible for the technical delivery of all development assignments allocated to him in a timely fashion, while meeting rigorous quality targets.
• Unit testing of code - Working with very large and complex SQL databases
• Troubleshooting through resolution of technical issues and system errors
• Performing testing, documentation, and mentoring/grooming/coaching less technical staff where applicable
• Work with Architects, Project Managers, and other Developers to estimate the level of effort necessary to implement assigned work packages.
• Write efficient, clean, tested code that follows high standards and quality requirements

Specific Skillset Required

Minimum 2-3 Years of strong hands-on experience on:

• PHP, MySQL, JavaScript, CSS, HTML 5, Ajax, JSON
• PHP framework preferably Laravel

Strong Fundamental knowledge required

• Web development experience in Core PHP, Mysql, MVC architecture.
• Computer Science fundamentals in object-oriented design, data structures
• Implementation of Service Integration of an on Demand Web Application
• Proficient understanding of code versioning tools, such as (Git / SVN / Bitbucket)
• Experience in developing cross-browser-compatible web applications in HTML, CSS
• Experience developing and deploying solutions/applications across various environments (on-premises and cloud (AWS, Azure, Alibaba, GCP etc.)