Category Manager

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

We are looking for an experienced, hands-on senior developer to join an innovative and talented Product & Engineering team, responsible for delivering fast and high quality code, using the latest frameworks and technologies.

As a Senior Golang Developer in JFrog you will... 

• Be responsible for all development aspects form design to production of a wide hybrid/ cloud native product 
• Write high quality, testable and efficient code in Go
• Initiate and promote new ideas for continuous improvement of the product functionality
• Work closely with other team members as well as mentoring new team members

To be a Senior Golang Developer in JFrog you need...

• 6+ years of industry experience
• Proven deep knowledge of GoLang.
• Deep understanding of concurrent programming and performance tuning
• Vast experience with large scale production environments 
• Experience with micro services architecture
• Familiarity with Cloud infrastructure, Docker, Kubernetes & CI/CD
• Disciplined approach to testing and quality assurance

NOTE: This is a hybrid role (3 days per week mandatory work from office). We are located in Bellandur, Bangalore.

Vacancy: Full Stack Senior developer for BeYoungBrands start-up - Paris.

Project description:

We are a small innovative team with a big-picture vision. 

Our goal - to help people be healthier, younger, happier and to live long and active lives.   

We are advocates of holistic approach and inclusion. We believe that the best results are brought by uniting science and ancient wisdom which science cannot explain yet.  

Our goal is very challenging – we want to create a one-point access tool to manage induvial wellbeing and health (with a collaboration platform with doctors) from the convenience of home and smartphones.

Our goal if far beyond just teaching how to eat and exercise healthier.  We want gradually to transform the way a patient and client talk and communicate about health issues. 

Our future network of doctors will include only best medicines embracing the holistic approach to each client, accepting limitation and negative impacts of some modern therapies and willing to accept the usage of alternative and holistic therapies by their patients.   

Role description:

The successful candidate to join our team will be the first architect of our ambitious project.  Along with immensely challenging tasks and responsibility, he/she will have joy of being the person to layout the design and develop the initial model of the product.

We are looking for a self-starter with already proven experience. The job will have a title of senior developer and an employee will have to deliver to its title.  We put great worth on the personality of a candidate and his/her ability to get things done, to deliver results and to quickly update one’s knowledge based on the requirement of a task at hand.

Job description:

3+ years of experience

Candidate with experience in both Backend and Frontend technology using Java and Python with JavaScript/Angular/Django. Would prefer Full Stack experience in the current project.

Internal Title: Senior Developer

Experience Range: Mid Level with a proven track record in the development

Skill(s): Python, Django, JavaScript, AngularJS/ReactJS, NodeJS, MongoDB, ExpressJS

Education:

• Bachelor's in Computer Science (Required)
• Master (preferred)

Job Type: Full-time
Location(s): Remote

Responsibilities

• Design, build and maintain efficient, reusable, and reliable codes for front and backend development.
• Build a layout for structured system data and regularly feed and update it.
• Conceptualizing and developing the data, programming and analysis for online behaviour.
• Building a first draft of the AI algorithm.
• Programming machine learning and its applications.
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design.
• Develop and manage well-functioning databases and applications.
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade application.
• Create security and data protection settings.
• Build features and applications with a mobile responsive design.
• Write technical documentation.
• Work with data scientists and analysts to improve software

Technical and Professional Requirements

• Minimum 3 years of relevant experience.
• Proven work experience as a Full Stack developer (Anyone project would do, we are open for freshers with great knowledge and proven experience too).
• In-depth understanding of the entire web development process (design, development and deployment)
• Strong understanding of data structures/algorithm.
• Excellent coding skill in Node js/Angular/Reactjs, JavaScript, Python, Shell Scripts, Groovy.
• Experience in designing, developing and building end to end web applications.
• Responsive Web Design Development experience
• Experience in web libraries.
• Experience with one or more of databases.
• Experience working with deployment and orchestration technologies.
• Knowledge of Agile engineering and testing practices.
• Must have flexibility in work hours
• Knowledge of API Design and Development and Security Patterns on API’s using API Gateway.
• Familiar with modern reactive frameworks and Event-Driven architectural patterns.
• Implementing automated testing platforms and unit tests.
• Good Error and Exceptional Handling Skills.
• Knowledge of Automation scripts.
• Experience in Cloud Technology for Deployment of Services is a plus.
• Analyzing user requirements, envisioning system features and functionality.
• Identify bottlenecks and bugs, and recommend system solutions by comparing advantages and disadvantages of custom development.
• Understand Architecture Requirements and ensure effective Design, Development, Validation, Testing and Performance, monitoring.
• Strong knowledge of front-end languages (e.g. HTML, JavaScript and CSS)
• Very strong Integration knowledge is desired.
• Excellent analytical and time management skills
• Teamwork skills with a problem-solving attitude.

Deliveries plan and personal achievements goal for a

role of Senior developer in BeYoungBrands

1. First 3 months at the role
   1. Develop and builds a new multilingual website to reflect the main features of the project and backend structure.
   2. Build initial backend design and architecture.
   3. Develop personal area zone with automated functions.
   4. Develop security strategy to protect sensitive client information.
   5. Start building algorithm on existing processes and activities of a clients. Integarate currently available research into algorithm.
   6. Be support on daily tasks and automations.
   7. Propose and replace external resources for automation or selling tools with own development plan.
2. Second 3 months at role:
   1. Continue developing interactive client area.
   2. Work further on algoright with integrating research database, database of clients actions and reported results.
   3. Start building mobile application for everyting what is already done in platform.
   4. Build food extension of the platform and mobile section to it with full food directory database, menu planning, photo recognition, input areas and calories calculations.
   5. Start building exercise module (possible with 3^rd party license to use, to be discussed), with video, calories count, instructions, etc.

About 6sense : The 6sense Account Engagement Platform helps B2B organizations achieve predictable revenue growth by putting the power of AI, big data, and machine learning behind every member of the revenue team.

https://hub.6sense.com/welcome/6sense-funding-announcement">In one of the latest news,6sense Raises $125 Million in Series D Funding, Increases Valuation to $2.1 Billion https://hub.6sense.com/welcome/6sense-funding-announcement.

In the other news,6sense was named one of https://twitter.com/Inc">@Inc's Best Workplaces for the third year in a row.

As an Engineering Manager at 6sense ,you will have the opportunity to-

• Recruit and retain top-tier software engineering talent. 
• You will nurture an atmosphere of continuous improvement by serving as a coach, mentor, and technical advisor, while planning and supporting career development  
• You will diagnose and resolve systemic obstacles that prevent your team from delivering high-quality software. 
• You will meet 1-1 with team members on a regular basis.
• Recruit and retain top-tier software engineering talent 
• Work cross functionally with other Engineering Managers to strategize and execute on crucial business objectives along with managing upstream and downstream dependencies 
• Work with the Product Managers on project planning and roadmap 
• Apply distributed computing and map-reduce knowledge to compute, dedupe, and derive insights from billions of records daily 
• Intellectually contribute to the software, data, process, and growth of other team members 
• Participate in writing applicable patents for your ground-breaking work 
• Promote and set examples for high code quality like unit testing, good variable naming, modularity, etc. 
• Own products/features at multiple levels: code, data, metrics, reduction of support frequency, etc. 
• Ensure new features are properly tested at scale prior to release 

Required qualifications and must have skills 

• 5+ years of experience managing a team of 5+ engineers 
• 10+ years of experience in delivering software 
• BS / MS in Software Engineering or an equivalent degree 
• Experience leading by influence in multi-team, cross-functional projects 

• Identifying opportunities for new business development through following up on leads and conducting research on target clients.

• Connecting and handling potential clients via inbound/Outbound phone calls, emails, walk-ins.

• Developing and executing sales plans to meet and exceed monthly and quarterly sales goals.

• Identifying new revenue opportunities.

• Building business relationships with current and potential clients.

• Developing and executing sales and marketing strategies to grow business.

• Achieving sales goals applying sales techniques.

• Bachelor’s Degree in Business, Marketing, or similar field.

• Minimum of 0-3 years of experience in sales, business development or similar role.

• Passion for sales.

• Excellent verbal and written communication skills.

• Must possess strong customer service skills.

• Ability to develop good relationships with current and potential clients.

We are hiring a Recruitment Executive who can take care of hiring and team building.

Job Roles and Responsibilities:

• Coordinate with managers to identify staffing needs.
• Determine selection criteria.
• Source potential candidates through online channels (e.g. Job portals , Social media platforms, Professional networks).
• Plan interview and selection procedures, including screening calls, assessments and in-person interviews.
• Design job descriptions and interview questions that reflect each position's requirements.
• Lead employer branding initiatives and manage a team of Recruitment executives.
• Foster long-term relationships with past applicants and potential candidates.

Requirements:

• Must have experience in Non IT and leadership roles hiring, preferably for startups.
• Proven work experience (minimum 2+ years) as a Recruitment Specialist or similar role.
• Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods.
• Excellent verbal and written communication skills.
• A keen understanding of the differences between various roles within organisations.
• B-Tech or MBA in Human Resources Management.

What you will do:

• Work with stakeholders (product owners, project managers, and scrum masters) to define and clarify requirements.
• Provide technical and work direction to the other global developers (be their conduit to the local team)
• Hands-on development of defined architecture and design of both front-end and back-end programming.
• Ability to keep informed of industry trends and technologies.
• Ability to break down complex requirements into specific work items.
• Implement and carry out unit testing.
• Leverage the DevOps team to ensure the product can be automatically built, deployed, and tested using CI/CD pipelines across all of the release cycles from dev to production.
• Strong grasp of modern security principles and how to apply them to applications

Minimum Qualifications:

• Degree in Computer Science, technical field, or equivalent professional experience.
• Proven ability to develop resilient code that performs, and scales based on application usage.
• 6+ years of experience in developing using JavaScript and JavaScript libraries and frameworks such as Angular and React
• 6+ years of experience building applications using JavaScript, HTML, CSS, Web, JSON/XAML-based REST API.
• 3+ years of experience building RESTful web services using NodeJS
• Experience with Unit Testing Frameworks like UnitJS, Mocha
• Understanding of code versioning tools such as Git or Visual Studio Team Services
• Experience with Visual Studio, Visual Studio Code, Atom or Eclipse
• Excellent oral and written communication skills
• Ability to work in a distributed and global environment
• Understanding of building applications deployed in the cloud (Azure, AWS, GCP) leveraging PaaS and IaaS Services
• Able to work in a fast-paced environment with a diverse group of people

Preferred Qualifications:

• Proven ability to quickly learn new technologies
• Experience with agile methodologies
• Strong problem-solving orientation
• Can manage multiple competing tasks/projects at the same time
• Strong team and customer service focus